LifeSize Gateway User Manual
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LifeSize Gateway User Manual

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Summary of Contents for LifeSize Gateway

  • Page 1 ® ™ LifeSize Gateway User Guide...
  • Page 2 LifeSize Communications. Trademark Acknowledgments LifeSize® is the trademark of LifeSize Communications Inc. All other trademarks are the property of their respective owners. Patent Notice For patents covering LifeSize®...

  • Page 3: Table Of Contents

    Adding Gateway Interface Users Editing Gateway Interface Users Deleting Gateway Interface Users Viewing LED Information How to View General Info About the Gateway Viewing General Information About the Gateway Updating Your License Viewing Software Version Details Setting the Time and Date on the Gateway...
  • Page 4 Viewing B Channel Status Refreshing Gateway Status How to Configure Gateway Settings About the Settings Tab Configuring Basic Gateway Settings Configuring IP Connectivity Settings Configuring IVR Settings Configuring Outgoing Call Delimiters About Encoding/Decoding Protocols Configuring Encoding/Decoding Protocols Configuring ISDN Channel Bonding Settings for Downspeeding 34...
  • Page 5 Saving Configuration Settings Importing Configuration Files Using the LifeSize Gateway About Dialing Out to the ISDN Network via the Gateway About Gateway Service Prefixes About Second Number Delimiters About Dialing In to the IP Network via the Gateway About Incoming Call Routing...
  • Page 6 Available LifeSize Gateway Messages Recording a Message Replacing a Message Uploading a Message to a Device Viewing Message Details Exiting the Utility About Express Setup Using Express Setup Index vi LifeSize Gateway User Guide...

  • Page 7: Related Documentation

    LifeSize Gateway User Guide describes how to install, configure and monitor LifeSize Gateways. ELATED The LifeSize Gateway documentation set is available on the LifeSize Utilities and Documentation CD-ROM and includes manuals and online helps. The OCUMENTATION manuals are available in PDF format.

  • Page 9: Configuring The Lifesize Gateway

    ONFIGURING THE ATEWAY This section describes what you can configure and how to configure LifeSize Gateways, and includes the following topics: How to Configure Gateway Interface Users " Viewing LED Information " How to View General Info About the Gateway "...

  • Page 10: How To Configure Gateway Interface Users

    With Administrator-level access, a user can configure the LifeSize Gateway and monitor LifeSize Gateway activity. You can view and manage the list of LifeSize Gateway users in the Users tab of the Device section of the LifeSize Gateway interface. The Users tab displays all currently configured users and their access levels.

  • Page 11: Editing Gateway Interface Users

    How to Configure Gateway Interface Users In the Users tab of the Device section of the LifeSize Gateway interface, you can DITING ATEWAY edit LifeSize Gateway interface users. NTERFACE SERS Procedure In the LifeSize Gateway interface, on the sidebar, click Device.

  • Page 12: Viewing Led Information

    IEWING In the LED Monitoring tab in the Device interface, you can monitor the status of all the LifeSize Gateway front and rear panel LED indicators. The LEDs are NFORMATION displayed in diagrams reproducing the layout of the LifeSize Gateway front and rear panels.
  • Page 13 The first two digits of the version number of the software installed on the device. Click the Details button to view details of the versions of software components installed on the device. Date/Time The date and time that the LifeSize Gateway clock reports. Related Topics Updating Your License on page 6 "...

  • Page 14: Updating Your License

    Click the Basics tab. Locate the Software version field and click Details. The Version Details dialog box appears. ETTING THE You use the Basics tab to choose how your LifeSize Gateway tracks the date and time. ATE ON THE ATEWAY Procedure On the sidebar, click Device.

  • Page 15: Setting The Gateway Location

    On the toolbar, click Upload. ETTING THE You can install the LifeSize Gateway anywhere on your network including at a ATEWAY OCATION remote site. On the Basics tab, you can describe the current location of the LifeSize Gateway.

  • Page 16: Resetting Default Device Basic Settings

    Select the Reset to default settings check box. IEWING DDRESS In the Addressing tab, you can view address information for the LifeSize Gateway such as IP address informations, Domain Name Server (DNS) ETTINGS information and Ethernet port speed and duplex.

  • Page 17: Changing Address Settings

    " In the Addressing tab, you can change the following address information for the HANGING DDRESS LifeSize Gateway—IP address information, DNS information and the Ethernet ETTINGS port speed and duplex. Procedure In the Administrator interface, on the sidebar, click Device.

  • Page 18: How To Configure Web Settings

    OGGING INTO THE When the Support Secure Communications (HTTPS) option is enabled, the Note ATEWAY WHEN LifeSize Gateway URL automatically appears as an https:// URL. When the HTTPS IS ENABLED Support Secure Communications (HTTPS) option is disabled, the URL appears as a regular http:// URL.

  • Page 19: Managing Digital Certificates

    How to Configure Web Settings Procedure In your browser type the URL of the LifeSize Gateway. If HTTPS is enabled, a Security Alert screen displays. Click Yes to proceed and display the Administrator login screen. Click No to cancel the current operation.
  • Page 20 ERTIFICATE been loaded. EQUEST Procedure In the LifeSize Gateway interface, on the sidebar, click Device. Click the Web tab. Click Manage Certificate. The Welcome to the Web Server Certificate Wizard screen appears. Select Delete a pending request and click Next.
  • Page 21 You can remove a self-signed or an external certificate that has already been ERTIFICATE loaded. Procedure In the LifeSize Gateway interface, on the sidebar, click Device. Click the Web tab. Select Remove the current certificate and click Next. The Certificate Summary screen displays.
  • Page 22 Exporting a signed certificate sends the certificate to a text file and the key ERTIFICATE material (known as the “keyblob”) to the same text file. Procedure In the LifeSize Gateway interface, on the sidebar, click Device. Click the Web tab. LifeSize Gateway User Guide...
  • Page 23 The Administrator is responsible for the passwords. The system does not Note save import or export passwords. Procedure In the LifeSize Gateway interface, on the sidebar, click Device. Click the Web tab. Click Import Certificate. The Import a Certificate File dialog box displays.

  • Page 24: Configuring Security

    LifeSize Gateway Administrator interface. There may be slight variations between the configuration options described Note in this section and the options appearing in the LifeSize Gateway you are working with. LifeSize Gateway User Guide...
  • Page 25 Note the Administrator web page of the LifeSize Gatekeeper with which the LifeSize Gateway registers. Enter the IP address of the LifeSize Gatekeeper with which the LifeSize Gateway registers in the Specify Gatekeeper address field in the IP Connectivity section of the Settings tab when the IP connectivity mode option is set to Using gatekeeper.

  • Page 26: How To Obtain Status About The Gateway

    TATUS BOUT THE ATEWAY BOUT THE TATUS The Status tab displays the current rate of use of LifeSize Gateway resources, the total number of current calls, and servicing details. Table 1-4 lists the information in the Status tab. Table 1-4...
  • Page 27 IEWING HANNEL Note TATUS Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the Status tab (if not already selected). Click Details. The Details dialog box appears, displaying the following information: Port 1 and Port 2—Displays the status of each of the B channels and of the D channel for each of the PRI ports.

  • Page 28: How To Configure Gateway Settings

    ONFIGURING ASIC In the Basics section of the Settings tab, you can set the LifeSize Gateway ATEWAY ETTINGS identifier, which is the name that the LifeSize Gateway uses when registering to a gatekeeper and when dialing to endpoints.

  • Page 29: Configuring Ip Connectivity Settings

    In the IP Connectivity section of the Settings tab, you can select the IP ONNECTIVITY connectivity mode in which the LifeSize Gateway operates, set the address of the gatekeeper with which the LifeSize Gateway registers, and define the way in ETTINGS which the LifeSize Gateway interacts with the gatekeeper.
  • Page 30 Select the Registration refresh every n seconds check box to set the Time To Live interval (in seconds) that determines how often the LifeSize Gateway sends a “keep alive” message to the gatekeeper to ensure that the LifeSize Gateway registration is listed with the gatekeeper and does not expire.
  • Page 31 When you set the LifeSize Gateway for RAI/RAC, it sends periodic RAI messages that inform the gatekeeper of the current resource availability in the LifeSize Gateway. The gatekeeper responds with Resource Available Confirmation (RAC) messages to acknowledge receipt of the RAI messages.
  • Page 32 LifeSize Gateway tries each peer device in the Peer list section in order until the call is successfully connected. If the LifeSize Gateway fails to connect the call after trying all the peer devices on the list, it rejects the call.
  • Page 33 LifeSize Gateway fails to establish a Transmission Control Protocol (TCP) connection to the specified peer device after a timeout; the LifeSize Gateway receives a “Release Complete” message from a peer device with a “No Resources” call rejection reason, or one of the other reasons that the Peer-to-Peer disconnect reason add advanced command specifies;...
  • Page 34 The peer hunting process stops when one of the peer devices accepts Note the call or when the call is rejected with a disconnect reason. When a LifeSize Gateway has scanned the Peer list section and still cannot connect a call, the...
  • Page 35 How to Configure Gateway Settings Table 1-5 lists the reasons for which the LifeSize Gateway peer-to-peer hunting BOUT module might disconnect a call. H.323 C ISCONNECT Table 1-5 Peer-to-Peer H.323 Call Disconnect Reasons EASONS Number H.323 Call Disconnect Reason There is no available bandwidth.

  • Page 36: Configuring Ivr Settings

    Indicates that the purpose of the message is to transport higher-layer information. ONFIGURING In the IVR section of the Settings tab, you can configure the LifeSize Gateway to ETTINGS route calls using an Interactive Voice Response (IVR) system. Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected).
  • Page 37 How to Configure Gateway Settings Select the type of IVR functionality: Use internal IVR—Enables the LifeSize Gateway IVR functionality so that incoming calls can route to an endpoint on the IP network. Follow step 6 step The IVR must be enabled for the port that supports IVR.

  • Page 38: Configuring Outgoing Call Delimiters

    UTGOING ELIMITERS Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if it is not already selected). Click the Settings tab. Click the Delimiters button. In the Second number delimiter field, enter the character used as a second number delimiter for dialing more than one ISDN number in setting up a 2B call.

  • Page 39: About Encoding/Decoding Protocols

    ROTOCOLS 7 KHz, provide higher quality voice sampling with a greater dynamic range. The LifeSize Gateway does not transcode G.722 or G.722.1, but supports them transparently. Since the G.722 codec is of a much higher audio quality than other codecs and requires higher bandwidths, the LifeSize Gateway supports G.722 and G.722.1 at the following call bit rates:...
  • Page 40 T.120 capabilities. The LifeSize Gateway enables the user to determine the trade-off between the number of non-T.120 calls that the LifeSize Gateway can support and the number of calls sent with T.120 capabilities. The total number of calls that the LifeSize Gateway can support is accordingly reduced by this reallocation of resources.

  • Page 41: Configuring Encoding/Decoding Protocols

    How to Configure Gateway Settings requirements of the H.320 standard govern this reallocation—it is not configured in the LifeSize Gateway. The LifeSize Gateway simply decides whether or not to send T.120 capabilities. You configure T.120 capabilities in the Advanced section of the LifeSize Gateway interface Settings tab.

  • Page 42: Configuring Isdn Channel Bonding Settings For Downspeeding

    With downspeeding, when connection problems occur at call setup, the LifeSize Gateway attempts to connect a call at a lower bit rate than that requested. Administrators can configure the LifeSize Gateway to attempt to connect a video call at a specified minimum bit rate, or to attempt to connect the call as a voice call.

  • Page 43: Configuring Quality Of Service Settings

    How to Configure Gateway Settings allow for a single bonded call. The default setting for Gateway-PRIs is When the number of B channels required to process a bonded call exceeds the number specified in this field, the LifeSize Gateway performs downspeeding as shown in Table 1-6.
  • Page 44 How to Configure Gateway Settings Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the Settings tab. Click Quality of Service. In the Quality of service support field, select one of the following option buttons: None—Select to disable quality of service support.

  • Page 45: Configuring Alert Indications

    In the Alert Indications section of the Settings tab, you can select which events ONFIGURING LERT trigger Simple Network Management Protocol (SNMP) traps. You can also NDICATIONS define multiple SNMP servers to which the LifeSize Gateway sends the SNMP traps. The LifeSize Gateway supports traps in the SNMPv1 format. Note Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected).
  • Page 46 RvTrapEventType textual convention. YPES Table 1-8 lists SNMP trap event types for the Gateway-Serial, as detailed in the RvTrapEventType xtual convention. In certain cases, after a problem that caused a trap to be sent has been...
  • Page 47 LifeSize Gateways across the managed network. You can enable ISDN Rollover only after you set the LifeSize Gateway to work with the T1 interface. Call to peer A call to a peer has been rejected and the...
  • Page 48 A call to a peer has failed because the peer Major - peer list empty list is empty. Incompatible sw An attempt to burn a version of the LifeSize Warning version install Gateway software onto incompatible hardware occurs. Call from...
  • Page 49 T.120 resources. Network problem A problem occurs on the network. TRUE Major FALSE Clear Card extract/Hot A card has been removed from the LifeSize TRUE Critical Swap chassis under power or inserted into the FALSE Clear chassis under power, or the when the LifeSize Gateway enters maintenance mode.
  • Page 50 Gateway-Serial SNMP Trap Event Types (continued) Event Type Trap is sent when ... State Severity Incompatible sw An attempt to burn a version of the LifeSize Warning version install Gateway software onto incompatible hardware occurs. Call from The LifeSize Gateway has rejected an Warning non-peer H.323...

  • Page 51: Configuring Gateway Resources For Calls

    The LifeSize Gateway supports up to 30 video calls on two B channels. If transcoding or T.120 capabilities are required, the LifeSize Gateway has to reserve resources for these.

  • Page 52: Configuring Gateway Encryption

    How to Configure Gateway Settings Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the Settings tab. Click Resources. In the Maximum number of T.120 calls field, enter the number of T.120 enabled calls that you want to reserve LifeSize Gateway resources for.
  • Page 53 How to Configure Gateway Settings Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the Settings tab. Click Security. In the Encryption mode field, choose one of the following settings: No Encryption (default)—Encryption support is disabled.

  • Page 54: Configuring Advanced Settings

    When deselected and the bearer rate is lower than or equal to the service rate, the LifeSize Gateway processes the call at the bearer rate. If the bearer bit rate is set to Auto, the LifeSize Gateway process the call at the bearer rate.
  • Page 55 Choose the default bit rate. When using a service with the bit rate set to Auto, the LifeSize rate of n kbps for Gateway uses the default bit rate if the received bearer rate is not one of the supported bit rates. services defined to use ‘auto’...
  • Page 56 Field or Check Box Description Conceal caller ID Select to have the LifeSize Gateway hide the identifier of the calling endpoint on the ISDN (unavailable in network, regardless of whether or not the Support Presentation Restriction advanced setting is Gateway-Serial) selected.
  • Page 57 For example, you specify 10 in the Request ISDN rollover when less than n B channels are available field and the number of available B channels falls to 9. The LifeSize Gateway sends a “busy out” request message to the PSTN switch. The PSTN switch application routes new calls through other gateways on the network.

  • Page 58: About Dtmf Settings

    Field or Check Box Description Restrict Gateway use to Select for the LifeSize Gateway to send and receive calls to and from an MCU only. This MCU conferences only setting, together with a scheduling server, reserves resources for scheduled conferences only.
  • Page 59 How to Configure Gateway Settings The touch tone system uses pairs of tones to represent the various keys on the telephone. A “low tone” and a “high tone” are associated with each button (0-9, *, and #). The low tones vary according to the horizontal row in which the tone...
  • Page 60 BOUT serial-side endpoint unchanged. In addition, you can configure the LifeSize ETECTION ON -ISDN Gateway to convert H.245 out-of-band DTMF signals from the IP side to in-band signals on the ISDN or serial side. Figure 1-1 illustrates IP-to-ISDN or serial...

  • Page 61: Configuring Dtmf Settings

    Click the Settings tab. Click Advanced. In the IP to ISDN Calls section of the Gateway-PRI, you can select the Translate DTMF from IP out-of-band (H.245) to ISDN in-band (G.711 only) check box. In the IP to Serial Calls section of the Gateway-Serial, you can select the Translate DTMF from IP out-of-band (H.245) to Serial in-band...

  • Page 62: Configuring Advanced Commands

    How to Configure Gateway Settings In the ISDN to IP Calls section of the Gateway-PRI, you can select the Duplicate DTMF signal from ISDN side as out-of-band on IP side check box. In the Serial to IP Calls section of the Gateway-Serial, you can select the Duplicate DTMF signal from Serial side as out-of-band on IP side check box.
  • Page 63 How to Configure Gateway Settings Table 1-16 Advanced Command Settings Command Description AddService2SrcNum Notifies the IP endpoint of the LifeSize Gateway service number to which the ISDN-side endpoint has called. Parameters: disable/enable. CallSignalPort Notifies the gatekeeper to which the LifeSize Gateway is registered on which port to communicate.
  • Page 64 H.323 call disconnect reason, as listed in Table 1-5. Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the Settings tab. Click Advanced. Click Commands. The Advanced Commands dialog box appears.

  • Page 65: About Gateway Services

    The LifeSize Gateway has two types of services: default and user-defined. Default services come pre-configured on the LifeSize Gateway. User-defined services are services that you can define at any time using the LifeSize Gateway interface. Upon registration with a gatekeeper, the LifeSize Gateway provides the gatekeeper with a list of LifeSize Gateway services.

  • Page 66: About Existing Services

    60 " BOUT XISTING The Services tab in the LifeSize Gateway interface displays a list of currently ERVICES defined services for the LifeSize Gateway in a table format with the following columns and fields: Prefix—Displays the prefix that identifies the service.
  • Page 67 If the IP network endpoint has a configured bit rate that is not one of the options listed in this field, the LifeSize Gateway uses the default bit rate configured in the Default Service Bit Rate field in the Advanced section of the Settings tab.

  • Page 68: Deleting Gateway Services

    The LifeSize Gateway interface uploads your settings to the services database. ELETING ATEWAY ERVICES Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the Services tab. Select a service and click Delete. ONFIGURING Configuring Basic Port Settings on page 61 "...

  • Page 69: Configuring Basic Port Settings

    You can enter up to 16 digits. (Gateway-PRIs only—optional) Select the Strip Local Area Code check box if you want the LifeSize Gateway to strip local area codes for outbound calls to the ISDN network.

  • Page 70: How To Configure Port Physical Interface Settings

    HYSICAL ROPERTIES OF ORTS Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the applicable PRI Port tab. Click Physical Interface. Select the Same as Port check box if you want to duplicate physical interface settings from another PRI port that you choose from the field.
  • Page 71 RACTIONAL port. HANNELS ON ORTS Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the applicable PRI Port tab. Click Physical Interface. Click Fractional to select fractional channels. The Fractional dialog box appears.
  • Page 72 PRI port. Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the applicable PRI Port tab. Click Physical Interface.
  • Page 73 When a cable is connected to a serial port, the LifeSize Gateway identifies the type of the cable and displays the information in the Interface and Physical standard fields of the Physical Interface section.
  • Page 74 DCE in the Interface field. In the Incoming default bandwidth field, set the rate to which the LifeSize Gateway forces the bandwidth of an incoming call. Available only when DCE is selected in the Interface field.
  • Page 75 TATE AND OOPBACK ONTROL PTIONS Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the applicable Port tab. Click the Physical Interface button. Click the Advanced button to configure non-standard signal state and loopback control options: Force Signal State—Enables separate control over signals.
  • Page 76 KG-Device. Enabled for KG-Device terminal adapters only. When checked, allows sending of a synchronization signal to the KG-Device if the LifeSize Gateway needs to update the video image coming from the serial port. When you select DCE in the Interface field, the Advanced button is...
  • Page 77 When DCE is selected in the Interface field, the Connection Status screen displays the signal state and loopback control settings defined by the standard logic of the LifeSize Gateway. Blue lines indicate that the specified signal is on. Gray lines indicate Note that the specified signal is off.

  • Page 78: About Advanced Isdn Settings For Pri Gateways

    You can select the Same as Port check box and select another PRI port to Note duplicate advanced ISDN settings from that port. When you select this option, you cannot make any edits to the configuration settings. This option is unavailable in LifeSize Gateway that support only one PRI port. LifeSize Gateway User Guide...
  • Page 79 Length of network identification Octet 3 Type of network identification Network identification plan Octet 3.1 Network Identification (IA5 characters) Octet 3.2 spare Feature/ Parameterized/ Facility coding value Octet 4 Binary Service Parameterized Field Octet 5 spare Configuring the LifeSize Gateway...
  • Page 80 Octet fields. Table 1-20 Octet Field Functions Octet Function Octet 3 Octet 3 represents the total number of Octet 3.X fields required for the specific information element, including the Octet 3 field itself. LifeSize Gateway User Guide...
  • Page 81 For a TON setting of Network, the standard integer value is 3 and " the standard binary value is 0011. For a TON setting of Local, the standard integer value is 4 and " the standard binary value is 0100. Configuring the LifeSize Gateway...
  • Page 82 The octet contains eight bits numbered from 1 to 8 and from right to left, so that Bit 1 is rightmost and Bit 8 is leftmost. The bits contain values representing the following functions: Bits 1-7 represents the parameterized field coding value. " Bit 8 is for future use. " LifeSize Gateway User Guide...
  • Page 83 Pre-subscribed Common Carrier Operator Reserved Call-Associated Temporary Signaling Connection (TSC) Notification of Call-Associated TSC clearing Reserved Reserved Reserved Table 1-22 Service Binary Facility Coding Values Bits Feature Software Defined Network (SDN). Includes Global SDN) AT&T Megacom Configuring the LifeSize Gateway...
  • Page 84 Configuring Port Settings Table 1-22 Service Binary Facility Coding Values Bits Feature AT&T Megacom Reserved Wide Area Telecommunications Service (WATS) AT&T Accunet Switched Data Video Gateway (SDVG) Long Distance Service International 800 (1800) Reserved Reserved Reserved Reserved Multiquest Reserved Test call...
  • Page 85 ISDN I NFORMATION LEMENTS Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the applicable PRI Port tab. Click Advanced ISDN. Click Add to add a new ISDN information element or select an existing one and click Edit to modify it.
  • Page 86 Default Local None, Append Local Area Code Default Any except Local None Any except Default None, Strip Prefix You are now ready to configure your required Network Specific Facility settings (see Configuring Network Specific Facility Settings). LifeSize Gateway User Guide...
  • Page 87 IE 2 Octets AT&T Accunet AT&T Megacom AT&T Megacom 800 AT&T SDDN AT&T Accunet + SDVG AT&T Megacom + SDVG AT&T Megacom 800 + SDVG AT&T SDDN + SDVG MCI VNET Sprint VPN —or— Choose Custom. Configuring the LifeSize Gateway...
  • Page 88 Bits 7-1. When you select Custom in the Type field, the values entered in the Octet 4 or Octet 5 fields are not subject to bit restriction. Repeat step 1 for as many additional NSF information elements as necessary. LifeSize Gateway User Guide...

  • Page 89: Configuring Port Call Policies

    Configuring Port Settings ISDN ELETING NFORMATION LEMENTS Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). Click the applicable PRI Port tab. Click Advanced ISDN. Select an ISDN information element and click Delete. ONFIGURING...

  • Page 90: Configuring Port Supported Services

    Valid digits are 0 through 9 You can enter up to 11 digits. (Serial LifeSize Gateways only) In the Display name for incoming calls field, enter an alias for this serial port. The LifeSize Gateway sends this alias to the IP endpoint in serial-to-IP calls.

  • Page 91: How To View Call Information

    Disconnecting Calls on page 88 " BOUT The Calls tab displays a list of the calls currently defined in the LifeSize Gateway NFORMATION and the basic details of each call. The Calls tab displays the following information in table format: Call ID—Displays the call identifier.

  • Page 92: Refreshing Call Information

    EFRESHING appears in the Calls tab every ten seconds. NFORMATION Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). In the Calls tab, select the Auto Refresh check box. IEWING In the Calls tab, you can view detailed information for each call currently defined ETAILS in the LifeSize Gateway.
  • Page 93 Displays the video transcoding protocol, the frame format, and the bandwidth of the video calls in both directions between the source endpoint and the LifeSize Gateway. Note The Video 2 stream is active when dual video streams for a single call are in use.
  • Page 94 Displays the video transcoding protocol, the frame format, and the bandwidth of the video calls in both directions between the source endpoint and the LifeSize Gateway. Note The Video 2 stream is active when dual video streams for a single call are in use.
  • Page 95 Displays the video transcoding protocol, the frame format, and the bandwidth of the video calls in both directions between the source endpoint and the LifeSize Gateway. Note The Video 2 stream is active when dual video streams for a single call are in use.

  • Page 96: Disconnecting Calls

    On the Calls tab, you can disconnect a currently active call or disconnect all ALLS active calls. Procedure In the LifeSize Gateway interface, on the sidebar, click Gateway (if not already selected). In the Calls tab, select a call and click Disconnect, or to disconnect all calls, click Disconnect All Calls.

  • Page 97: About Gateway Alarm Events

    " three reasons for LifeSize Gateway power failure. ISDN LOF event counter (Gateway-PRIs only)—Displays the total " number of ISDN Loss of Frame (LoF) errors recorded on both LifeSize Gateway PRI ports. CRC error/event counter on ISDN (Gateway-PRIs only)—Displays "...

  • Page 98: Configuring Gateway Maintenance Tasks

    You can save LifeSize Gateway configuration settings to a file and then export ONFIGURATION this file to a storage device on your network. You can use the saved configuration file to restore the settings to the current LifeSize Gateway unit or to configure a ETTINGS similar LifeSize Gateway unit.

  • Page 99: Importing Configuration Files

    Save the configuration settings file to your chosen location. The file extension .ini is automatically appended to the file name. MPORTING You can import the settings of a saved LifeSize Gateway unit configuration file from a storage device on your network. You can use the saved configuration file ONFIGURATION...
  • Page 100 Click Import. The file appears in the LifeSize Gateway category window, and the Upload button is active. You can open and change settings in any of the LifeSize Gateway Note category options without losing the original settings in the configuration file.

  • Page 101: Using The Lifesize Gateway

    (*), pound sign (#) or delimiter. The service prefix indicates that the call is to go ATEWAY through the LifeSize Gateway, and also indicates the properties of the call such as the call type or bandwidth requirements. References to the ISDN network refer also to the serial side of the Note Gateway-Serial.

  • Page 102: About Gateway Service Prefixes

    About Dialing Out to the ISDN Network via the Gateway Gateway services define different call types and bandwidths for IP network BOUT ATEWAY ERVICE REFIXES endpoints. The services are identified by service prefixes. The network administrator in charge of the H.323 network is responsible for defining services and informing users of available services.

  • Page 103: About Second Number Delimiters

    B channel phone numbers. Because some H.323 endpoints do not support dialing long number strings or two phone numbers, you can use a delimiter to indicate to the LifeSize Gateway the end of one number and the beginning of the other. See...

  • Page 104: About Dialing In To The Ip Network Via The Gateway

    This number string consists of: 9—The voice call service prefix in Gateway A in Zone A. " 82—The service prefix for a 2B video call in Gateway A in Zone A. " 5645000—The number of the destination Gateway B on the public "...

  • Page 105: About Incoming Call Routing

    When MSN is used, an ISDN terminal or phone can dial directly to an IP network endpoint. The call is still routed through the LifeSize Gateway but the LifeSize Gateway is transparent to the person dialing from an ISDN terminal.

  • Page 106: About The Ivr Operator

    LifeSize gatekeeper or a third-party gatekeeper. The LifeSize Gateway internal IVR can handle up to 30 simultaneous incoming calls. With the LifeSize Gateway, you can define an endpoint on the IP network as an IVR operator (see Configuring IVR Settings on page 28 for more information).
  • Page 107 5776—The extension number of the requested endpoint. " TCS4 only routes H.320 video calls. Note When the LifeSize Gateway does not support DID or TCS4, you can reach an BOUT IALING THROUGH endpoint using the Interactive Voice Response (IVR) routing mechanism.
  • Page 108 About Dialing In to the IP Network via the Gateway Dialing Example 10: Dialing to an IP network endpoint through an operator The number string 5645000 <wait for the IVR to respond>* is a call to an IP network through an IVR operator. This number string consists of: 5645000—The LifeSize Gateway phone number.

  • Page 109: Troubleshooting The Lifesize Gateway

    ROUBLESHOOTING THE ATEWAY This section covers problems you might encounter when configuring, operating and managing the LifeSize Gateway, and provides suggested actions you can perform to solve the problems. This section describes the following topics: Checking Your Gateway Environment "...

  • Page 110: Checking Your Gateway Environment

    LifeSize Gateway ATEWAY is registered to a gatekeeper. NVIRONMENT Verification Steps Check the Status screen in the LifeSize Gateway, and table of endpoints in the " gatekeeper. Check that the Gateway PRI/BRI synchronization is correct (the CD LED is "...

  • Page 111: Checking Your Isdn Environment

    At Gateway > Port verify that all necessary ISDN ports are enabled. " At Gateway > Board (or Device) > LED Monitoring verify that the CD LED is " steady green. If it is off, check the ISDN physical layer setting.
  • Page 112 Add the LifeSize Gateway " services manually to the LifeSize Gatekeeper table of services. The LifeSize Gatekeeper is set not to accept Set the LifeSize Gatekeeper to accept calls calls. at Gatekeeper > Settings > Calls. The LifeSize Gateway service is a substring...

  • Page 113: Resolving Isdn-To-Ip Call Failure

    LifeSize Gateway, ask the ISDN provider to check the ISDN Central Switch/PBX/PABX call routing rules. The LifeSize Gateway DID option is Check that a LAN endpoint with " checked but there is no endpoint with such the same DID number is a DID number on the LAN.
  • Page 114 Resolving ISDN-to-IP Call Failure Possible Causes Verification Steps The LifeSize Gateway TCS4 option is Ensure that the initiating endpoint " checked and the dialing delimiter is not a uses the correct TCS4 delimiter legal TCS4 delimiter. (see the endpoint users guide).

  • Page 115: Resolving Peer-To-Peer Call Failure

    Check that the peer is configured in the peer list at Gateway > Settings> IP Connectivity. Ports configuration mismatch. In the peer list at Gateway > Settings> IP Connectivity, check that: The LAN endpoint is configured " with the correct signaling port number.

  • Page 116: Resolving Ip Video Quality Issues

    SSUES Possible Causes Verification Steps The LAN port of the unit is not Hard code both the LifeSize Gateway and synchronized with the LAN switch. the switch to 100Mb/Full Duplex at Gateway > Board (or Device) > Addressing > Port settings Call rate problem.

  • Page 117: Resolving Video Channel Issues

    SSUES Possible Causes Verification Steps The LAN endpoint or ISDN endpoint does At Gateway > Calls> Details check that the not support the required video codecs. video channels are open to the ISDN and to the LAN side. Some of the media modes in the Gateway At Gateway >...

  • Page 118: Resolving Dtmf Issues

    Open a Telnet connection to the LifeSize identify DTMF tones. Gateway and verify that you see the DTMFs in the LifeSize Gateway log. If not, verify that the ISDN endpoint generates the DTMF tones. An incorrect audio codec is used.

  • Page 119: Resolving Caller Id Issues

    LifeSize Gatekeeper to use a fixed Calling LifeSize Gatekeeper Endpoints table and Party Number. let it register again. The LifeSize Gatekeeper is set to use a At Gatekeeper > Settings > Advanced fixed Calling Party Number. uncheck Use Fixed Calling Party Number.
  • Page 120 Resolving Caller ID Issues LifeSize Gateway User Guide...

  • Page 121: Using The Lifesize Audio Message Utility For Ivr Messaging

    Recording a Message " Replacing a Message " Uploading a Message to a Device " Viewing Message Details " Exiting the Utility " About Express Setup " Using Express Setup " Using the LifeSize Audio Message Utility for IVR Messaging...

  • Page 122: About The Lifesize Audio Message Utility

    About the LifeSize Audio Message Utility BOUT THE The LifeSize Audio Message Utility is an interactive GUI that enables you to record and replace messages and upload new messages to the call routing UDIO mechanisms in LifeSize devices. ESSAGE TILITY Default built-in messages are in English.

  • Page 123: Launching The Audio Message Utility

    AUNCHING THE UDIO ESSAGE TILITY Procedure Copy the Audio Message Utility folder from the LifeSize Utilities and Documentation CD-ROM to your local computer. You cannot run the Audio Message Utility from the LifeSize Utilities Note and Documentation CD-ROM. To run the utility, double-click the IvrRecordingUtility.exe file.
  • Page 124 Click on the message type you wish to play in the Audio Recordings window. From the Message menu, select Play Message. The Play Recording dialog box appears. You can stop or replay the message you have selected to play. Related Topics Available LifeSize Gateway Messages " VAILABLE ATEWAY ESSAGES Table 4-1...
  • Page 125 MSsound is invoked by default. You can use any recording software Note that supports the WAV format. The new message must be recorded in the following formats: WAV file G.711 (CCITT) µ-Law Using the LifeSize Audio Message Utility for IVR Messaging...
  • Page 126 The options available in the Target Type drop-down list vary Note according to the LifeSize devices included in your installation. The Audio Recordings window displays the messages currently uploaded to the target device. Click the message type in the Audio Recordings window you wish to replace.
  • Page 127 Enter the required read community and write community values and click OK. Click Upload Messages. The Upload in progress window appears, and the message files are uploaded and burned onto the target device. Using the LifeSize Audio Message Utility for IVR Messaging...
  • Page 128 The options available in the Target Type drop-down list vary Note according to the LifeSize devices included in your installation. The names of audio message files currently uploaded to the target device appear in the Recorded Message field of the Audio Recordings window.
  • Page 129 The Express Setup dialog box displays the path of the current file for the specified message type and the Replace button. Click Replace. The Replace Recording window appears showing the directory containing the current sound files for the device. Using the LifeSize Audio Message Utility for IVR Messaging...
  • Page 130 Type the IP address of the target device. Type the user name and password as defined in the network configuration settings of the LifeSize device. Click Upload Messages to complete the upload procedure. The Upload in progress window displays. The message files are uploaded and burned onto the target device.
  • Page 131 NDEX Change Time dialog box 7 Choose file dialog box 91 access levels 2 conceal caller ID 46, 48 Add ISDN Information Elements dialog box configuration procedures 70, 73, 77 add interface users 2 Add peer dialog box 25 add service 58 Add User dialog box 2 change address settings 9 address information 9...
  • Page 132 48 DID 48, 81, 97 version 1 22 Discovered Gatekeepers dialog box 22 version 2 or later 22 downspeeding 34, 39, 55 DTE 65 DTMF 39, 41, 50 convert signals 52 ICMP 16 124 LifeSize Gateway User Guide...
  • Page 133 importing files 91 supported services 82 incoming call routing methods 81, 97 presentation restriction 46, 48, 50 IVR 28, 48 corrupt files 39, 41 ports 62 operator 98 PRI Port tab 70 routing 81, 98 Q.931 46, 48, 71, 80 LED Monitoring tab 4 Quality of Service (QoS) 35 license...
  • Page 134 83 general information 4 LED information 4 reported alarm events 89 services on each port 82 software version details 6 system-specific information 89 web files 39, 41 web server 10 Web tab 10 126 LifeSize Gateway User Guide...

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