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Troubleshooting guide
Touchscreen not working
If you notice any display issues like listed below, please follow the troubleshooting steps
Touchscreen not working
Ghost touch
Dead Zone
Delay response/unresponsive touchscreen
Touch screen broken
1. Check whether the issue is permanent or random.
2. Make sure the temperature where you use your phone is neither too hot nor too cold.
3. Check if the issue occurs when charging. If yes, we recommend trying another charger and data cable
(Note: The voltage instability of charger and data cable may cause touchscreen unresponsive issue).
3. If there is a screen protector on the screen, try if it works after removing it.
4. Make sure there are no stains such as water, sweat etc. on the touchscreen, if there is, wipe the screen and
try again.
Note: The standard working temperature of the capacitive touchscreen is -10℃-45℃, and the lowest
temperature will cause the touchscreen unresponsiveness.
Reminders
1. Please back up all the data, clear cache and flash to the latest OS version. (download OnePlus Switch app
from the Google Play store to backup data easily)
2. If such touchscreen issue only occurs when using the individual App, we suggest clearing the cache and
installing the app again (this could be application incompatibility issue.)
Besides,
1. If there is obvious water stains or damage including screen crack on the handset , It is recommended to
apply for after-sales service without checking the steps mentioned above.
2. If the issue can not be solved after flashing the official Oxygen OS version, we recommended applying for
after-sales service.
Display Abnormal
When the display is showing abnormal color, you may check below phenomenon,
Yellow, black and white screen;
Flickering/Flashing screen;
Lines on display;
A bright spot on the screen;
For the above issues, double confirm:
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Related Manuals for OnePlus 6T
Summary of Contents for OnePlus 6T
- Page 1 Reminders 1. Please back up all the data, clear cache and flash to the latest OS version. (download OnePlus Switch app from the Google Play store to backup data easily) 2. If such touchscreen issue only occurs when using the individual App, we suggest clearing the cache and installing the app again (this could be application incompatibility issue.)
- Page 2 1. Confirm If the issue is permanent or random; 2. Try to take a screenshot, then confirm whether the screenshot has the same problem by viewing it on a computer. In General, if screenshot appears normal on the computer screen but abnormal on the phone. It could be confirmed an issue.
- Page 3 2. Make sure the speaker hole is clean, not blocked by foreign matters; 3. Restart the phone to check if the issue persists. If actions above are not helping, please contact with OnePlus after-sale support. Bluetooth issue Bluetooth unable to connect 1.
- Page 4 3. Check if the Bluetooth device is available for pairing and connection; 4. If Bluetooth device is paired, cancel the paired device and try to re-scan the connection. Bluetooth Automatically disconnects 1. Check if the issue occurs during any specific operation, and make sure the Bluetooth device is in range;...
- Page 5 If this issue only occurs when using a single SIM card, contact the network operator for a SIM replacement. If the issue persists even after trying more than two different SIM cards, please contact OnePlus for after-sales support. LED Flash of Camera Can Not Be Open 1.
- Page 6 3. Update to the latest OS version. If the phone is already running latest OS version, please clear the cache and reflash to the latest OS version. If the action listed above can not solve the problem, please contact with OnePlus Service. Button Shaking/Noise/Stuck Check whether the button is jammed by a foreign object, it is recommended to apply for after-sales service.
- Page 7 1. If the issue occurs in one third-party App, please uninstall the responsible third-party App, clear your cache and check the latest update 2. If the issue occurs with other third-party Apps, make sure the app is compatible with the latest Android version.