NaturalPoint OptITrack PrimeX Series Quick Start Manual

LED Indicators

• If the camera displays a non-blinking 'E' on the numeric LED and a red status
ring then incompatible software is being used on the host computer. Download a
newer version of the software from the OptiTrack website.
• If the camera displays a blinking 'E' with no status ring then an error has occurred
during the auto-negotiation with the ethernet switch. Please contact support since
there may be a hardware issue.

Technical Notes

• OptiTrack does not recommend the use of cables, extenders, hubs and switches
that have not been qualified for use with OptiTrack devices. Qualified Ethernet
devices are available for purchase at www.optitrack.com.
• PoE+ is required for maximum IR strobe power, which benefits large capture
volumes. For medium to small volumes, maximum strobe power is typically not
required, so PoE could be used instead.
• PoE and PoE+ switches must support full power (15.4 and 34.2 Watts respectively)
for every Ethernet port. PoE+ switches must be LLDP enabled.
• Prime cameras may require a firmware update the first time a new software
version is used. The process is automatic and takes less than 30 seconds. A
progress indicator will be displayed on the numeric LED of the camera.
• IMPORTANT: Do not unplug a camera during the firmware update process!
Need help?
Call technical support at 1-888-865-5535
© 2020 NaturalPoint Inc. All rights reserved. P-OT-135.1408
or e-mail us at support@optitrack.com.
Prime Series
X
Quick Start Guide