Adp 4500 Troubleshooting Hosted

Enviromental Requirements
 An existing Internet connection
 Port 443 Outbound must be open to the following IP addresses:
Setup & Registration - 170.146.48.126
Production use
Note: ALL Hosted ADP Timeclocks leveraging this solution communicate independently
with our hosting centers across port 443, ADP has four (4) web servers for the purpose of
registering the Timeclocks for production use.
Timeclock does not show Primary Server IP, Primary Server Port, and Primary Server Instance
ID then the clock needs a setting changed.
To change the communication mode to Device Initiated you will need to find the List Key. To find the
List Key do the following:
 Swipe "M" badge
 Press soft key in the upper left corner for "Comm Settings"
 On Communications Mode; press "list" in lower right corner of screen
 Make a selection from the list: Server or Device Initiated – scroll list to choose selection –
Choose Device Initiated for HTC.
 Press "Enter" button to make selection
Timeclock Will Not Initialize
 Verify clock is powered up and cable is connected
 Verifying correct settings at the clock
 Verify the date on the clock is not in the future. If so, reprogram the timeclock to the
current date (Maintenance card – Date/Time settings bottom left button).
 Verify hosted timeclock was configured within WorkForce Now (Setup – TA – Timeclock
Configuration – is clock listed? Pull down configuration sheet as follows: In action
column next to clock – Edit Timeclock – upper right corner – Show Setup Instructions -
can save setup shown on screen).
Troubleshooting Hosted 4500 Timeclocks
- 170.146.235.104
- 170.146.48.125
- 170.146.235.103