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The standard drivers provided by Microsoft/Windows system are not correct and will result in
error messages (such as having to enter a PIN code), or pairing will not work.
Resetting True Wireless Headphones
Place both ear pods in the charging box, while the charging box is plugged into a power
source.
Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will
turn off and then turn back on again.
This restores to factory defaults.
(Please note that charging must take place for reset to work.)
True Wireless Headphone Cleaning Instructions
It is not uncommon to have charging problems with True Wireless headphones.
Sometimes charging may stop. You may encounter that the charging does not start at all
or one of the ear buds will suddenly switch on and begin the pairing process.
This is almost always caused by dirt on the charging contacts.
These contacts are vulnerable because they can easily be contaminated by sweat, skin
grease, or ear wax.
They are usually gold plated, but gold plating does not prevent surface dirt.
If you have charging problems, the first step is to always to clean all contact points, both
on each ear bud and in the charging case.
It may not be easy to reach into the tiny holes, but a cotton swab or makeup swab may be
used. Moisten the tip with a little rubbing alcohol, then rotate it and scrub lightly on each
contact surface.
Repeat until the contact points are visibly clean, and charging should work as designed.
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