HeimVision HM205 User Manual

HeimVision HM205 User Manual

Hd smart wi-fi camera

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HDSmartWi-FiCamera
HM205
User Manual
Pleasereadthisusermanualcarefullybeforeusingandkeepitforfutureuse.
V2.02

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Summary of Contents for HeimVision HM205

  • Page 1 HDSmartWi-FiCamera HM205 User Manual Pleasereadthisusermanualcarefullybeforeusingandkeepitforfutureuse. V2.02...
  • Page 2: Table Of Contents

    Product Overview.............01 Download the App..........01  Account Registration..........02     Connecting the Camera..........02       1.Connecting by Scanning the QR Code......03 2.Connecting by AP Hotspot..........05 *Off-lineDirectAPConnection..........08 ConnectingtheCameratoAmazonAlexa.....11 Functions Introduction...........14  1. Pan & Tilt Control and Preset.......16         2. Video Playback............18 3.
  • Page 3: Product Overview

    ProductOverview Lens IRLED Microphone microSDCardSlot (Max128G) Speaker Reset PowerInput Res et DownloadtheApp Option1: SearchanddownloadPixplusfromGooglePlayor Pixplus-ENfromAppStore; Option2: ScantheQRcodebelowtodownload. ForAndroid ForiOS support@heimvision.com...
  • Page 4: Account Registration

    Password Email address Next Confirmation password Password Sign Up Forget password Next Log in Login in with mobile phone number Registrationindicatestheagreement Local login Useclauses Privacypolicy Note: Ifyoudidnotreceiveanactivationemail,pleasecheckyour SPAMorcontactus. ConnectingtheCameratoYourMobileDevice IMPORTANT: ⑴Forallconnectingoptions,youwillhear"Camerastart. Waitforconnection"afterthecameraispoweredon. PressandholdtheResetbuttonfor5-6storesetthe cameraifnovoiceprompts.Youwillhear"Resetsuccess, pleasewaitreboot"atasuccessfulreset; ⑵Thiscameraonlysupports2.4GHzWi-Fi; ⑶Forstablenetworkconnection,pleasemakesurethe cameraandthemobiledeviceareclosetotherouter. 02 support@heimvision.com...
  • Page 5: ConnectingByScanningTheQrCode

    Addition of AP hotspot Pair with Wi-Fi by connection with AP hotspot of the device The starter guide video Smart annunciator Addition by connecting to network cable Only applicable for the device with the network cable socket Step2: TickIfyouhavefinishedtheabovesteps,clickConnectto theNetwork,thentapConnecttothenetwork.Selectthe Wi-Fiyourmobiledeviceisconnected,enterthecorrect passwordandtapNexttocontinue; support@heimvision.com...
  • Page 6 Contactusifaddingthedevicefails If you have finished the above steps, click Connect to the Network Finish Connect to the Network Tip: TapNetworkTestingintheupperrightcornerofConnectto Wi-FiinterfacetocheckthestatusofyourWi-Ficonnection. Step3: AligntheQRcodeonyourmobiledevicewiththecamera lensandkeepadistanceof4-8inches.WhentheQRcodeis clear,slightlymoveyourmobiledeviceforwardand backwardforbetterscanning. Step4: TapIheardthe"beep"voicetoconnecttotheInternetafter 2beepsfromthecamera.Duringtheprocess,youwillhear "Networkconnecting,pleasewait".Whenyouhear"Wi-Fi connectionsuccess.Cameraisonline",thecamerais connectedtoPixplussuccessfully. 04 support@heimvision.com...
  • Page 7: Connecting By Ap Hotspot

    GUIDE Addition of AP hotspot Pair with Wi-Fi by connection with AP hotspot of the device The starter guide video Smart annunciator Addition by connecting to network cable Only applicable for the device with the network cable socket support@heimvision.com...
  • Page 8 2. Keep pressing "SET" or "RESET" key, for at Encryption Type None least 5 seconds CONNECT How to connect the device> If you have finished the above steps, click Next FORGET Go to Setting Next CANCEL Step4: TaptogetbacktoPixplustoenterNetworkconfiguration interface,thentapNexttocontinue; 06 support@heimvision.com...
  • Page 9 AVAILABLE NETWORKS Go to the setting page to start the Wi-Fi function of the mobile device PIXPLUS_AP_146b9c7cbe76 Connected Choose Wi-Fi for the device HeimVision In Wi-Fi list, choose and connect to Saved,encrypted "PIXPLUS_AP_XXXX" network PIXPLUS_AP_XXXX Return to PixPlus APP How to connect the device>...
  • Page 10: Off-LineDirectApConnection

    Office The router and mobile phone shall be as close to the device as possible The device does not support 5G network Start to experience Note: Additionbyconnectingtonetworkcableisnotsupported inthismodel. *Off-lineDirectAPConnection ConnectyourmobiledevicetotheWi-Fiofthecamerato watchthevideosorsetupthecamerawhenthereisno networkconnection.However,yourmobiledevicemustbe locatedwithintherangeofthecamera'sWi-Fisignal. Step1: EnterthelogininterfaceoftheAppandtapLocalLogin ortheicontoenterthecameraconnectinginterface,  thentapontherightuppercornertocontinue; 08 support@heimvision.com...
  • Page 11 AP hot points of the device.Before the use,ensure that the mobile phone has been connected with the device How to connect the device> How to connect the device> supporting AP mode Go to Setting Go to Setting Next support@heimvision.com...
  • Page 12 AVAILABLE NETWORKS AVAILABLE NETWORKS HeimVision PIXPLUS_AP_146b9c7cbe76 Connected Connected PIXPLUS_AP_146b9c7cbe76 HeimVision Saved Saved,encrypted PIXPLUS_AP_146b9c7cbe76 Signal strength Excellent Encryption Type None CONNECT How to connect the device> FORGET Next Scan WLAN Direct Configure More CANCEL Step4: Afterthescanningissuccessful,entertheaccountname PixPlusandpassword123456,thentapNexttostartto connectthecamera.Youcanwatchthelivevideoandsetup thecameraafterasuccessfullyconnection! 10 support@heimvision.com...
  • Page 13: ConnectingTheCameraToAmazonAlexa

    Click to input the device name or choose the following name Bedroom Living room Second bedroom Entrance Scanning the device in the WiFi network... Office Meeting Room Start to experience Note: Allthecommunicationswillbedisconnectedfromthe networkandsomefunctionsofPixPlusarenotavailable whenyourmobiledeviceisconnectingtothecamera'sWi-Fi. ConnectingtheCameratoAmazonAlexa Step1: LogintoAmazonAlexawithyourAmazonaccountafter downloadingandinstallingit,tapontheleftupper corneroftheHomepage,thenselectSkills&Games; support@heimvision.com...
  • Page 14 Generations of The Fire TV Stick, Fire TV Edition smart TVs or Fire Tablets(Gen7 and... See More Start By Saying English (US) “Alexa, turn on the door” Home Communicate Play Devices Home Communicate Play Devices Step3: LogintoCloseliwithyourPixplusaccount,thenallow AmazonAlexatolinkwithyourPixplusaccountbytapping Allow. 12 support@heimvision.com...
  • Page 15 Amazon Alexa Link Account Done ucloudcam.com Done ucloudcam.com support@heimvision.com Sign out Closeli Welcome to use Closeli Closeli User name Amazon Alexa would like to do the following: • Receive your profile information. Password • See your devie’s settings and access live video...
  • Page 16: FunctionsIntroduction

    Next, we will set the devices up one at a time to ensure proper setup. Choose which device you'd like to set up first. This may take longer than 20 seconds CHOOSE DEVICE Communicate Home Devices Play Note: Forrenamingthelinkedcameraorlinkingthenewcamera inthePixplusAppwithAmazonAlexa,pleasediscoverthe deviceagain. FunctionsIntroduction Tapthethumbnailofthecamerainthemaininterfaceof PixPlustoentertheLIVEinterface. 14 support@heimvision.com...
  • Page 17 A.Setting PixPlus HeimVision LIVE B.Snapshot 2019/06/13THU10:57:10 2019/06/13THU10:57:10 C.FullScreen D.Pan&TiltReset E.Preset FHDIPCSub Heimvision F.Pan&TiltControl FHDIPCSub G.Holdtotalk 55.21KB/s H.PrivateShare Play the video I.DeviceSwitch Baby Camera Record Cloud Album Message Quality Sound More Device Message Cloud service Mine *Taptoplaythehistoricalvideos. Playthevideo *Taptorotatethecamerabacktothedefaultfactory position. *Taptopresetthecertainfocalpointsforthiscamera.
  • Page 18: Pan&TiltControlAndPreset

    HeimVision LIVE LIVE LIVE 2019/06/13THU10:57:10 2019/06/13THU10:57:10 2019/06/13THU10:57:10 FHDIPCSub FHDIPCSub FHDIPCSub 55.21KB/s 55.21KB/s 55.21KB/s Play the video Play the video Play the video Message Quality Sound More Message Quality Sound More Message Quality Sound More Tips: *Duetothenetworkenvironment,therotationofthe cameramaynotbesmoothandthestreamofthelive videomaylag. 16 support@heimvision.com...
  • Page 19 *Makesurethenetworkqualityforthecameraandmobile deviceisexcellentwhenusingApp.Trytoadjustthe QualityoflivevideofromHDtoSDforsmootherstreaming ifthenetworkqualityisnotgoodenough. ⑵Preset Taptopresetthecertainfocalpointsforthiscamera, whichcanbeadded,calledanddeleted; *AddaPreset:taptoaddapreset,enterthename,then tapSave; *CallaPreset:thecamerawilldirectlyrotatetothepreset focalpointbytapingthethumbnail. *DeleteaPreset:tap,thentaptodeletethePreset. HeimVision HeimVision HeimVision LIVE LIVE LIVE 2019/06/13THU10:57:10 2019/06/13THU10:57:10 2019/06/13THU10:57:10 FHDIPCSub FHDIPCSub FHDIPCSub 55.21KB/s 55.21KB/s 55.21KB/s Play the video Play the video Play the video Input the name of the preset...
  • Page 20: VideoPlayback

    2.VideoPlayback Taptoenterthevideoplaybackinterface.Itwill Play the video replaythehistoricalvideosintheCloudServiceofthe camerabydefault. Slideyourfingeronthetimelinetocheckthehistorical videos. *Darkblueinthetimelinemeansthevideosrecordedwhen thecameradetectsthehuman,motion,whilethelightblue meansthenormalvideos; *Tapthetoreplaythevideorecordedontheselected date; *Tapthetocontroltheplaybackspeed,amongwhich X1.0 isslowmotion,isnormalspeed,whileand X2.0 X0.5 X1.0 arefastforward. X4.0 Tips: *EntertheinterfaceofSetting,tapPlayVideosFrom,then selectMemorycardtowatchthevideosinthemicroSD card; *ColorsinthetimelineofthevideosstoredinthemicroSD cardarethesame; *FastforwardandSlowmotionarenotsupportedwhen playingthevideosfrommicroSDcard. 18 support@heimvision.com...
  • Page 21: Video Cut

    HeimVision HeimVision PlayVideosFrom Play back Play back Cloud 2019/06/13THU10:57:10 2019/06/13THU10:57:10 Memorycard FHDIPCSub FHDIPCSub 55.21KB/s 55.21KB/s Live play Live play live live Cancel Done X1.0 07 D 07 H 12 M 08 S 08:50 AM 09:00 AM 09:10 AM 09:20 AM...
  • Page 22: Messages

    Video duration 00:13 Video duration 00:13 Cancel Save to cloud... Delete Cancel Save to cloud album Message Cloud Album Sound Record Clip Tip: ThecutvideoissavedtotheCloudAlbumbydefault.You canentertheCloudAlbumforwatchingandrenaming,for sharingonFacebook,Twitter,YouTube,etc.,andfor downloadingtothemobiledevice. 4.Messages (  OnlyAvailableintheCamera withCloudService) Taptowatchallthevideosrecordedwhenthecamera detectsthehumanormotion. *Filterthevideosbydifferentcameras,messagetypesand dates; *Tapthethumbnailtowatchthedetailoftheselectedvideo; *Tap,thenselectthevideotodelete. 20 support@heimvision.com...
  • Page 23: TheMicrosdCard

    11- 21 All messages 11-21 2018/11/21 11:38:33 11:41:14 11:38:32 11:41:14 11:38:32 11:34:51 11:08:10 11:34:51 11:08:10 00:00:02 00:00:18 x1.0 11:07:42 11:07:08 11:07:42 11:07:08 Save Speed multiplier 11:04:33 11:03:03 11:04:33 11:03:03 Note: Thedurationofvideosisthesameastherecordtimeofthe selectedcloudservicepackage,andthevideosare automaticallydeletedwhenthecloudserviceexpires. Thecamerawilllooptorecordvideoandtheformervideo willbeautomaticallycoveredbythenewvideo. 5.ThemicroSDCard Important: InsertthemicroSDcardwhenthecameraisoff. RebootthecameraifyouinsertthemicroSDcardwhenthe cameraison. support@heimvision.com...
  • Page 24 All-day record... Memory card recording mode Failed to detect the SD card Not recording Format the SD card Make sure to insert a SD card or reinsert the SD card Format the SD card Event recording All-day recording Cancel 22 support@heimvision.com...
  • Page 25: OptionalCloudService

    Service time length Record 24 hours a day PayPal payment /year $59/year 4.99 Service time length /month Works with Alexa Save $10 * Control this device with your voice through select Credit-card payment /month Alexa devices Immediately receive Immediately receive Payment support@heimvision.com...
  • Page 26: OtherFunctionsIntroduction

    Note: *Sincethecloudservicepackageisboundtotheregistered account,pleasecontactHeimVisionifyouneedtoswitch toanotheraccount. *ToentertheactivationcodeofyourCloudService,tapthe inthemaininterfaceoftheApportapCloudService onthebottombartoshowtheCloudRecordingService interface,thentapPaybyactivationcodeontheupper rightcorner. 7.OtherFunctionsIntroduction EnterSettingtocheckotherfunctionsbytappinginthe maininterfaceofPixPlusortheintheLIVEinterface. NotificationSettings *Motiondetection:ON Thecamerawillrecordthevideoswhendetectsthemoving objects,thenP Pluswillpushthealertnotificationtoyour mobiledevice; *Humanoiddetection:ON Thecamerawillrecordvideoswhendetectshumanbody, thenPixPluswillpushthealertnotificationtoyourmobile phone. 24 support@heimvision.com...
  • Page 27 PushNotificationSettings *Receivenotification Youcanselecttoreceiveallnotificationsorjustreceivea summary.IfselectReceivesummary,youcansetupthe intervaltimeforreceivingthealertnotificationsinthe sametype; *Stopnotificationtime: Youwillnotreceivealertnotificationsfromthecamera withinacertaintimeafteraddingschedule(s); *Receiveappnotifications:ON PixPluswillpushthealertnotificationstoyourmobile device; *ReceiveEmailnotifications: ON PixPluswillsendthealertnotificationstoyouremail (onlyavailableinthecamerawithcloudservice). Important: Forreceivingthereal-timealertnotifications,pleaseswitch onalltheoptions:Motiondetection,Humanoiddetection, ReceiveappnotificationandReceiveEmailnotifications. support@heimvision.com...
  • Page 28 Push notification settings Others Storage settings Receive app notifications Device storage Play Videos From Cloud Receive Email notifications Network setting Change Wi-Fi network HeimVision Reboot device Remove Device Add a schedule Morefunctions A:turnson/offthecamera. B:switchesoffthecameraatthesettime; C:switchesonandoffthemicrophoneofthecamera. Youwillnothearthesoundfromthecameraandthereis nosoundwhenrecordingthevideoswhenit'soff; D:thebuilt-inbuzzerwillmakeansirenalertwhenthe cameradetectsthehumanbody,motionandsoonifyou switchonthisbutton; 26 support@heimvision.com...
  • Page 29 E: turnsonandofftheIRLEDof Setting thecamera.Youcanalso Basic HeimVision Device name setuptoautomaticallyswitch Hawaii Device time zone onorofftheIRLED Device Switch basedontheenvironment. 20:00-06:00 20:00-06:00 Device off at Device off at AfterswitchingontheIR Device microphone Device microphone Alarm Tone Alarm Tone LED,theimagewillbewhite Night vision Night vision Automatic...
  • Page 30 H:checksthedeviceID,MacaddressandtheFirmware versionofthedevice; I:sharesthecamerawiththeaccountofyourfamily member,thentheycanwatchlivevideos,watchthe videoplaybackorcontrolthePTZofthecamera accordingtotheselectedfunction(s).Thesharedaccount shouldbearegisteredaccountofPixPlus; J: thecamerawillnotpushalertnotificationtoyourmobile devicewhendetectsanmotionifyouswitchoffthis button K: thecamerawillnotpushalertnotificationtoyourmobile devicewhendetectsanyhumanbodyifyouswitchoff thisbutton; L:youcanlowerthedetectionsensitivitytoreducethefalse alerts. M: youcanchangetheWi-Fiforthecamerawhenitneedsto connectanotherWi-Fi;however,thecurrentWi-Fiandthe Wi-Fiyou'dliketochangeshouldbeconnectedatthe sametime; N: rebootsthecameraremotely; O:clicksthisbuttonwhenyouarenolongerusingthe currentcameraorwhenconnectingthiscamerawith anotherregisteredaccount. 28 support@heimvision.com...
  • Page 31 Simultaneouslywatchvideosfrommultiplecameras Multiplecamerascanbeconnectedtothesameregistered account.Youcanwatchthelivevideoofmultiplecamerasat thesametimethroughthesplitscreenbytappingthein theupperrightcornerofthemaininterface. PixPlusandPCsupport4splitscreenscurrently,which meansthatyoucansimultaneouslywatchlivevideosfrom4 camerasatmostinthesamescreen.Whentherearemore than4camerasconnectingtothisApp,youcanslidethe screentowatchthelivevideoofeachcamera. PixPlus 11/20/18 Camera1 HeimVision HeimVision Livingroom 17:18:57 Camera3 Baby Camera Device Message Cloud service Mine Tip: Simultaneouslywatchingthelivevideosofmultiplecameras hashigherrequirementsfornetworkbandwidth,soitmay occurthevideobufferandlag. support@heimvision.com...
  • Page 32: HowToWatchTheVideosOnPc

    HowtoWatchtheVideosonPC Enteryouremailaddressandloginwithyourpassword aftervisiting https://www.ucloudcam.com .Fordetailed introductionoffunctions,pleaserefertotheabove introductionforPixPlus. TroubleshootingGuide Q1:HowshouldIdowhenthecamerafailstoconnect duringtheprocess? *PressandholdtheResetbuttonfor5-6storesetthe camerabeforeconnectingthecamera.Youwillhear "ResetSuccess"atasuccessfulreset; *Thecameraonlysupports2.4GHzWi-Fi.Pleasemake suretoconnecttothecorrectWi-Fi; *Youwillheardifferentvoicepromptswhenconnecting thecamera.Pleasetakecorrespondingmeasures accordingtothevoiceprompts. •"Camerastart.Pleaseuseyourmobilephoneto configurethenetwork".Youwillhearthisafterthe cameraispoweredon.Ifnot,usethepintopress andholdtheResetbuttonfor6storesetthecamera, thentryagain; •"Networkconnecting,pleasewait".Youwillhearthis afterselectyourWi-Fiaccountandenterthe password.Ifnot,theWi-Ficonnectionisfailed.  30 support@heimvision.com...
  • Page 33 Pleasecheckwhetherthelensofthecamerais blocked,whethertheaccountandpasswordare correct; •"Wi-Ficonnectionsuccess".Ifyoucannothearthis,it meansthatthecameracannotgettheIPaddressfrom therouter.Pleasemakesuretherouterworkswelland trytoreducethenumberofuserswhocanaccessthe currentWi-Fi;or,restarttherouterandtryagain; •"Cameraisonline".Thisvoicepromptmeansthe camerahasbeenconnectedsuccessfully.Ifyou cannothearthisaftertryingmanytimes,please contactus. Q2:WhatcanIdoifPixPlusshows"Uh-oh!Device disconnected"? *Makesurethecameraispoweredonandthenetworkof therouterworkswell. •Solution1:TapTroubleShootingonthesamepage tofix. •Solution2:Restartthecamera.Ifthecamerastill disconnectsftertherestart,pleaseremovethe camerafromtheApp,thenconnectitagain. support@heimvision.com...
  • Page 34 Q3:HowcanIgetmycameraconnectedtoanotherWi-Fi? *IfthecurrentWi-FiofthecameraandWi-Fiyouwouldlike toswitchcanbeconnectedatthesametime,youcan switchtheWi-FidirectlybyselectingChangeWi-Fi NetworkintheinterfaceofSetting. *IfthecameraisdisconnectedtothecurrentWi-Fi,theApp willsay"Devicedisconnected".TapTroubleShootingto connecttoanotherWi-Fidirectly.Orremovethecamera fromPixPlus,thenconnectthecameratotheWi-Fiyou wouldliketoswitch. Q4:Whyarethereblankpartsinthetimelineofthevideo? *IfyouareusingtheTrialpackageorAlarmRecording packageofCloudService,oryouselectEventRecording inMemorycardrecordingmode,itwillhaveblankpartsin thetimelineofthevideo.Becausethoseoptionsmake camerarecordingvideoswhenitdetectsthesound, motionetc.. Q5:IinstalledthemicroSDcard,selectedAll-dayRecording inMemorycardrecordingmode,butwhyarethere blankpartsinthetimelineofthevideo? *MakesureyouselectMemoryCardinPlayVideosFrom; *MakesuretheSDcardstatusisavailable;Ifnot,please formatthemicroSDcard.Ifthereareblankpartsinthe timelineofthevideoafterformatting,pleasechangeto anothermicroSDcard. 32 support@heimvision.com...
  • Page 35 Tip: Whenthecameraisclearingcachememoryandrestarting, itwillalsomaketheblankpartsinthetimelineofthevideo. Q6:WhycannotthecamerareadthemicroSDcard? *PleasemakesurethemicroSDcardisnotdamaged.Ifthe microSDcardisdamaged,pleasechangetoanother microSDcard. *Whenthequalityofthenetworkispoor,thecameramay notreadthemicroSDcard.Youcanchangethequalityof thepicturefromHDtoSDintheLIVEinterface. Tips: *Rebootthecameraafterinstallinganduninstallingthe microSDcard. *DonotinstalloruninstallthemicroSDcardwhen poweringonthecamera,whichmaydamagethevideos orthemicroSDcard. Q7:Whyisthetimelineofthevideoblankwhenusinga microSDcardafterthecloudserviceexpires? *VideosintheCloudServicecan'tbeplayedifthecloud servicepackageexpires.Ifthecamerahasn'tinstalled themicroSDcardbefore,therewouldhavenovideos. support@heimvision.com...
  • Page 36 Q8:HowcanIwatchthemicroSDcardvideosonthe mobiledeviceandcomputer? *Watchonthemobiledevice:IftheSDcardstatusis Available,changePlayVideosFromtoMemoryCard. *Watchonthecomputer:InstallthemicroSDcardinto thecomputer,orcopythevideostothecomputer,then watchthemwiththeplayerthatsupportsMP4format. Q9:Whycan'tIgetthenotificationsonmyphone? *MakesureyouallowPixPlustosendyounotificationsin thesettingsofyourmobiledevice. *MakesureyouswitchonalltheoptionsinPush NotificationSettings. *Makeusethecurrenttimeisnotduringthescheduled timethatstopsthenotification.Usually,PixPluswill pushnotificationstoyourmobiledevicewhenthe camerarecordsvideosafterdetectingthesoundor motion;however,notifyingbythesoundorthevibration dependsonthesettingofthemobiledeviceitself. Tip: Whenyouwatchthelivevideoofthecamera,the mobiledevicewillnotgetanynotification. 34 support@heimvision.com...
  • Page 37 Q10:HowmanyaccountscanIsharewhenIselectPrivate Share?HowcanIcancelthesharing? *Thelimitationofnetworkbandwidthandtoomany usersaccessingthecameraatthesametimewillaffect theconnectionandthevideoqualityofthecamera. Thecamerawithcloudservicesubscriptionpackage cansharewith10accountsatmost;whilethecamera withoutcansharewith3accountsatmost; *IntheinterfaceofPrivateShare,pressandholdthe accountyouwanttocancelthesharing,thentap. Q11:Whyisthereacircleinthevideoandwhydoes thevideohavebufferswhenwatchingthevideo? *Thecircleinthevideomeansit'sstillloading,please checkthenetworkconnectionofthecameraandthe mobiledevice.Youcanalsochangethequalityofthe videofromHDtoSDforsmootherstreaming. Q12:Whyisthereimagenoisewhentheenvironmentis dark? *Thisisanormalphenomenon.However,toimprovethe imagequality,theIRLEDcanbeturnedonwhenthe environmentisdark;atthesametime,thecolorofthe imagewillbeblackandwhite. Q13:Whydoesthecameramakenoise? *Whenthecamerarotates,themotorwillmakeasubtle sound,thentheAppwillrecordthenoisethroughthe camera'smicrophone.Itcanbeeliminatedby support@heimvision.com...
  • Page 38 switchingofftheSoundintheLIVEinterface,or switchingofftheDevicemicrophoneintheinterface ofSetting.Inaddition,itwilloccuranechowhenthe distancebetweenthemobiledeviceandthecamerais veryclose.Itcanbeeliminatedbymovingthemobile deviceawayfromthecamera.Ifthecameramakesan unusualnoisethatcannotbeeliminated,please contactus. Q14:DoIhavetosubscribetothecloudservicepackage tousethiscamera? *Youdon'thavetosubscribetothecloudservice package.Weoffer30-dayfreecloudservice.Youcan usetheSDcardforvideorecordingaftertheexpiration; otherwise,youcanonlywatchthereal-timevideo. *Forbetterexperienceandsaferstorage, HeimVision recommendsrenewingthefreetrialpackageafter expiration.Ifyouhavesubscribedacloudservice package,pleaserenewitbeforeexpiration. Otherwise,pleasegetamicroSDcardintimetoavoid theinterruptionofvideorecording;andbackupthe importantvideosintheCloudServiceintimetoavoid thesituationthatyoucan'twatchthemafterthecloud serviceexpires. 36 support@heimvision.com...
  • Page 39 Thisdevicecomplieswithpart15oftheFCCRules.Operation issubjecttothefollowingtwoconditions: (1)thisdevicemaynotcauseharmfulinterference,and (2)thisdevicemustacceptanyinterferencereceived, includinginterferencethatmaycauseundesiredoperation.
  • Page 40 Fordetailedusermanual, pleasevisitwww.heimvision.comorcontactus.
  • Page 41 CUSTOMERSUPPORT support@heimvision.com NorthAmerica: support.uk@heimvision.com UnitedKingdom:...

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