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Portal, Portal Mini and Portal+
This article applies to Portal
See Portal TV article
Before setting up your Portal, make sure to review our
your Portal, you'll need a Facebook or WhatsApp account. If you're having trouble using your
Portal's touchscreen during setup, learn more about
Assemble your Portal:
1. Place your Portal on a stable flat surface, like a tabletop or counter.
o
Do not place your Portal near sinks, showers, pools or other areas where it might
get wet.
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Do not place your Portal near sources of heat, such as stoves, ovens, or radiators.
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Do not place Portal where it may be tipped over easily.
2. Plug your Portal in with the included power cord.
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Plug the included power cord into Portal first, then into an appropriate outlet.
o
Your Portal works when connected to a rated AC power source with 100V to
240V AC at 50Hz to 60Hz. Please review our
more information.
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Arrange any cables and cords so that people and pets are not likely to trip over or
accidentally pull on them as they move around or walk near the Portal.
Select your language and connect to Wi-Fi:
Once your Portal is plugged in, follow the on-screen instructions to begin setup.
1. Select your language, then tap Next.
2. Connect to Wi-Fi.
1. Select your Wi-Fi network.
2. Enter your Wi-Fi password and tap Join.
3. Tap Next.
4. Tap Continue. Your Portal may need to download the latest software in order to
complete setup. Once the download is complete, you may be asked to restart your
Portal.
If you have trouble connecting to the Wi-Fi,
Give your Portal a name and log in with Facebook or WhatsApp:
Make sure the included power cord is fully plugged into your Portal before
plugging it into an appropriate outlet.
health and safety
turning off accessibility options.
health and safety guidelines
learn how to check your signal.
guidelines. To set up
for
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Related Manuals for Facebook Portal
Summary of Contents for Facebook Portal
- Page 1 Before setting up your Portal, make sure to review our health and safety guidelines. To set up your Portal, you'll need a Facebook or WhatsApp account. If you're having trouble using your Portal's touchscreen during setup, learn more about turning off accessibility options.
- Page 2 Follow the on-screen instructions to continue setup. 1. Give your Portal a name. Tap an option from the menu or tap to create a Custom Name, then tap Next. 2. Log in with Facebook or WhatsApp: 1. Tap the box next to Facebook or WhatsApp, then tap Next.
- Page 4 To mute or unmute the camera and microphone on Portal and Portal Mini: To turn off the camera or microphone, slide the switch on top of Portal’s frame all the way to the left. A red light lets you know the camera and microphone are both off.
- Page 5 Opera. In order to call a WhatsApp contact from your Portal, the contact must have WhatsApp open or in standby mode on their mobile phone. Using the Touchscreen To make a call: 1. From Home, tap to open the Contacts app. You can filter your contacts by Suggested, Recent, Messenger and WhatsApp.
- Page 7 To answer a call: When receiving a call, tap Answer to join the call. To end a call: 1. During a call, tap your Portal screen to expose the call menu. 2. Tap to end the call.
- Page 9 Your Portal contacts are the Facebook friends, Messenger connections and WhatsApp contacts of all accounts linked to your Portal. If you share a Portal with others, all accounts that have been linked to your Portal will share contacts on Portal. Anyone who shares your Portal will have access to the contacts on the device and will be able to make and answer calls.
- Page 10 During a call you can move around the room and talk freely while Portal's Smart Camera and Smart Sound adjust to keep you audible and in the frame. You can also manually adjust the zoom and focus of your camera using gestures on your Portal's touchscreen.
- Page 12 Group calls with WhatsApp contacts: With Portal, you can add up to 3 WhatsApp contacts to a call for a total of 4 people, including yourself. You or other contacts on your call can add any WhatsApp contacts to your call. In order to call any WhatsApp contact from your Portal, the contact must have WhatsApp open or in standby mode on their mobile phone.
- Page 14 4. Tap the person or people you'd like to add to your call.
- Page 16 5. When the person you're adding to the call answers, they will join the group call.
- Page 18 This article applies to Portal See Portal TV article On Portal, Story Time allows you to share interactive stories with animations, music and effects during a call or using the Story Time app. To use Story Time during a call: 1.
- Page 20 3. Tap...
- Page 22 4. Tap the story you'd like to share. 5. Tap Play to start the story, or Description to see a brief description of the story.
- Page 24 This article applies to Portal See Portal TV article You can have up to 5 accounts linked to your Portal. Only invite people you trust to add an account to your Portal. When someone adds an account, they’ll become another owner of your Portal, and they’ll be able to:...
- Page 25 Portal TV. This article applies to Portal See Portal TV article To use Alexa on your Portal, you must connect an Amazon Alexa account to your Portal. You can connect to Alexa during the setup of your Portal, or from Settings.
- Page 26 Portal. Notes: The Alexa account connected to Portal isn't linked to a particular Portal account. If one of multiple Portal accounts is removed from your Portal, the Alexa app will remain connected on the device. ...
Need help?
Do you have a question about the Portal and is the answer not in the manual?
Questions and answers
My portal says it’s not connected to WiFi, but the TV odd connected to WiFi, how can I connect the portal
To connect your Facebook Portal to Wi-Fi:
1. Go to Settings on your Portal.
2. Under Device Settings, tap Wi-Fi.
3. Find your Wi-Fi network and tap the “i” button next to it.
4. Enter your Wi-Fi network’s password.
5. Tap Connect.
If your device doesn't connect:
- Make sure your Wi-Fi is turned on and the Portal is close to the router.
- Try moving the Portal closer to the router or restarting the router.
- If it still doesn't work, reset the Portal:
- For the 10-inch Portal: Plug in the power while pressing both volume buttons for 10 seconds.
- For Portal Plus: Hold the volume down and power buttons together.
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Meta portal just stopped working. Message on start up now says "There's an issue with your account" Went on to portal.facebook.com/help but nothing there to help me. Tried to Reset but somehow failed.
If your Meta Portal shows "There's an issue with your account" and factory reset by holding both volume buttons and unplugging does not work, try removing all accounts linked to the Portal. Removing all accounts automatically triggers a factory reset. You can also try logging in at facebook.com/device using another device to confirm your Facebook account and reconnect it to the Portal.
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My portal shuts off when I’m trying to call. It sounds like it’s going to connect but then message says “ can’t connect “
Your Facebook Portal displays a "can't connect call No Permission" message during calls likely because it lacks the necessary permissions to complete the call. This could be due to account settings, missing app permissions, or changes in supported features like the loss of Amazon Alexa integration.
This answer is automatically generated
I recently had to get a new Facebook password. I can log into Facebook on my computer and my phone with the new password, but I cannot log into my Portal TV from Facebook. I keep getting an error message. Besides trying the password again (which I've done multiple times), my only other option is a factory reset. Any suggestions?
If you changed your Facebook password, your account will be removed from your Portal. To troubleshoot login issues:
1. Re-add your Facebook account to the Portal.
2. If you're unable to log in via facebook.com/device and receive an error, try again later.
3. If the issue persists, perform a reset:
- For Portal Plus: Hold the volume down and power buttons for 10 seconds.
- For other models: Plug in power while holding both volume buttons for 10 seconds.
4. If none of these steps work, contact Facebook support for help.
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Can’t get Alexa to respond on Facebook portal
Alexa is not responding on Facebook Portal because Amazon Alexa integration has been removed from the device. Additionally, other features may also be getting discontinued.
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can you have photos appear on screen and rotate through?
Yes, the Facebook Portal can display and rotate through photos on the screen. It functions as a digital photo frame, allowing users to adjust slideshow settings such as transition speed. Users can also link their Instagram accounts to display photos from Instagram on the Portal.
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When I call one of my Facebook Contacts on my Mini Portal (by selecting a contact icon image on the screen ) the contacts phone rings (I can hear the dialling tone), we have a picture but we do not have audio . What **** I doing wrong?
If there is no audio during a call on your Facebook Portal Mini, you can try the following:
1. Tap the screen during the call to open the call menu.
2. Check if the microphone is turned off and turn it back on if needed.
3. Make sure the volume is turned up.
4. Ensure the camera and microphone privacy switch is not set to off.
If these steps do not resolve the issue, try restarting the device.
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How to turn on microphone and camera?
To turn on the microphone and camera on Facebook Portal, use the privacy button at the top of the device. If the camera and microphone are turned off, slide the button to the right to enable them. If the camera was blocked, ensure the cover is moved to the open position.
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Where is the microphone on/off button?
The microphone on/off button on the Facebook Portal is a hardware-based switch that disables both the camera and microphone. When pressed, it activates a dedicated chip to shut down these devices, and a red indicator light confirms they are disabled.
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my portal won"t voice respond even after a factory re-start
The provided context does not explicitly state why Facebook Portal is not responding to voice commands after a factory reset. However, possible reasons could include the "Hey Portal" command no longer being supported, as mentioned in the first document, or the need to reconfigure settings such as Alexa after the reset, as suggested in the third document. You may need to check if voice commands are enabled and properly set up again in the settings.
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