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Self Troubleshooting Guide /
Type of Complaint
1.
Refrigerator does
not work.
2.
Refrigerator
attempts to start, but
does not operate.
Refrigerator contents
3.
not cooling.
And
Difficulty in formation
of ice and ice-cream.
4.
Formation of water
drops on exterior
of refrigerator.
5.
Formation of droplets
on the underside of the
Chiller tray.
6.
Smell and odour.
7.
Noise
8.
Noise from Freezer
9.
Bulb does not glow
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2.
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3.
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4.
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5.
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6.
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7.
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8.
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9.
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Disclaimer:These are only meant for reference purposes. In case problem still persist please contact to service centre. Normal visit charges may
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Probable Cause
Remedy
Check that the thermostat knob is on 'Normal' (No.4) position and not in OFF position.
Thermostat switch
in OFF' position.
Power Supply Off.
Check that the refrigerator main supply plug is connected to the wall socket and
that the supply is ON. Check that the fuse is intact in the supply line.
Stabilizer not working
Please plug power cord of refrigerator directly in the wall socket and then check,
properly
if it works then get the stabilizer checked by Stabilizer Repairing Centre.
Low Voltage.
Install a line-correcting transformer in the mains, or a Voltage Stabilizer.
Defrosting over due
Defrost the refrigerator.
Restriction of cold
Provide space in between the dishes. If the shelves are covered with cloth or
air circulation.
polythene, remove it.
Improper thermostat
If the refrigerator is required to give a low temperature turn the thermostat knob
control selection.
towards colder (No.7) position.
Storing hot foods.
Avoid storing hot foods in the refrigerator, cool them to room temperature before
placing them inside the refrigerator.
During the monsoon, when the humidity in the atmosphere reaches around 90%,
High humidity during
water droplets may form around the sides of the refrigerator cabinet, especially the
monsoon season.
top portion. This moisture should be wiped off periodically. Contact our serviceman
to check the door seal or proper and uniform contact with the cabinet.
In hot and humid weather the moist air rushes inside whenever the refrigerator door
Hot and humid
is opened. This results in excess frosting on the Evaporator and condensation on
climate.
the Chiller tray bottom. Avoid too frequent door openings.
Improper covering
Wrap and cover food stuffs properly. Place caps on bottles and other liquid stores.
and wrapping of food.
If the smell persists, defrost the refrigerator, remove all foodstuffs, clean the
refrigerator thoroughly and wipe it dry before restarting.
Normal cut-off/ cut-in
Whenever refrigerator starts & stop there is noise of Thermostat cut-off/ cut-in &
noise
Compressor start/stop. This is a normal phenomenon.
Hissing noise from
This is normal gas expansion noise
Freezer
Bulb is not covered under warranty LG Service Engineer will replace this on
Bulb fused
cost basis.
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