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What this warranty covers?
NuWave Sensor Technology Limited ("NuWave") warrants to the original purchaser of this CI-100
sensor (the "Product") shall be free of defects in design, assembly material, or workmanship
under normal use for a period of one (1) year from the date of purchase (the "Warranty Period").
NuWave does not warrant that the operation of the Product will be uninterrupted or error-free.
NuWave is not responsible for damage arising from failure to follow instructions relating to the
Product's use. This Limited Warranty does not cover software embedded in the Product and the
services provided by NuWave to owners of the Product. Refer to the licence agreement accompany
-ing the software for details of your rights with respect to their use.
Remedies
NuWave will repair or replace, at its option, any defective product free of charge (except for shipping
charges for the product). Any replacement hardware product will be warranted for the remainder of
the original warranty period or thirty (30) days, whichever is longer. In the event that NuWave is
unable to repair or replace the product (for example, because it has been discontinued), NuWave will
equal to the purchase price of the product as evidenced on the original purchase receipt.
What is not covered by this warranty?
The warranty is null and void if the Product is not provided to NuWave for inspection upon NuWave's
request, or if NuWave determines the Product has been improperly installed, altered in any way,
or tampered with. The NuWave Product Warranty does not protect against floods, lightning,
earthquakes, war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence,
abuse, damage due to low voltage disturbances such as brownouts, non-authorised program or
system equipment modification, alternation or other external causes.
How to Obtain Warranty Service
Please review the online help resources at nuwavesensors.com/support prior to seeking warranty
service. To get service for your CaDi sensor you must take the following steps;
1. Contact NuWave Sensors customer support. Customer Support contact information can be found by
visiting www.nuwavesensors.com/support
2. Provide the following to the customer support agent;
a. The serial number found on the back of your CaDi sensor
b. Where you purchased the product
c. When you purchased the product
d. Proof of payment
3. Your customer service representative will then instruct you on how to forward your
receipt and your CI-100 as well as how to proceed with your claim.
It is likely that any stored data relating to the product will be lost or reformatted during service and
NuWave will not be responsible for any such damage or loss.
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