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T-SB-0014-15
Reception Diagnosis Using Antenna Test Kit
Service
Audio/Visual/Telematics
Category
Audio/Video
Section
Applicability
YEAR(S)
1986 – 2015
Introduction
Toyota has developed a special Antenna Test Kit to aid in the diagnosis of vehicles with very poor,
inoperative, or no AM/FM, XM Satellite, and/or GPS/DCM reception. Follow the procedures in this
bulletin to address these conditions.
Warranty Information
OP CODE
N/A
March 27, 2015
Market
MODEL(S)
4Runner, Avalon,
Avalon HV, Camry,
Camry HV, Celica,
Corolla, Cressida,
Echo, FJ Cruiser,
Highlander, Highlander
HV, Land Cruiser,
MR2, MR2 Spyder,
Matrix, Paseo, Pickup,
Previa, Prius, Prius
C, Prius PHV, Prius
V, RAV4, RAV4 EV,
Sequoia, Sienna,
Solara, Supra, T100,
Tacoma, Tercel, Truck,
Tundra, Van, Venza,
Yaris
DESCRIPTION
Not Applicable to Warranty
© 2015 Toyota Motor Sales, USA
USA
ADDITIONAL INFORMATION
TIME
–
OFP
T1
T2
–
–
–
Page 1 of 12
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Summary of Contents for Toyota 11014-00007
- Page 1 Tundra, Van, Venza, Yaris Introduction Toyota has developed a special Antenna Test Kit to aid in the diagnosis of vehicles with very poor, inoperative, or no AM/FM, XM Satellite, and/or GPS/DCM reception. Follow the procedures in this bulletin to address these conditions.
- Page 2 Reception Diagnosis Using Antenna Test Kit Required Tools & Equipment PART NUMBER SPECIAL SERVICE TOOLS (SST) Antenna Test Kit* 11014-00007 * Essential SST. NOTE Additional SSTs may be ordered by calling 1-800-933-8335. Figure 1. Antenna Test Kit Components © 2015 Toyota Motor Sales, USA...
- Page 3 • HD traffic update timing Examples of Abnormal Conditions NOT Requiring Vehicle/System Comparison: • No AM or FM sound at all • No XM preview channels or audio • No GPS cursor or satellites listed in diagnostic mode © 2015 Toyota Motor Sales, USA...
- Page 4 5. Check the signal using the Antenna Test Kit. Disconnect the vehicle antenna and connect the Radio Antenna from the Antenna Test Kit at the back of the radio, then drive the vehicle outside. Use the Radio Conversion Cable if necessary. © 2015 Toyota Motor Sales, USA...
- Page 5 • If the test antenna does not make a difference, consider other possible interfering factors such as customer accounts, radio stations, trees, buildings, etc. Figure 2. Radio Antenna and Conversion Cable © 2015 Toyota Motor Sales, USA...
- Page 6 • NO — • For vehicles with antenna amplifier systems, go to step 8. • For vehicles without antenna amplifier systems, refer to applicable Repair Manual for further antenna amplifier reception diagnosis. © 2015 Toyota Motor Sales, USA...
- Page 7 5. Check the XM satellite radio signal using the Antenna Test Kit. Disconnect the vehicle antenna and connect the XM Antenna from the Test Kit at the radio/XM tuner module, then drive the vehicle outside. Use the XM Conversion Cable if necessary. © 2015 Toyota Motor Sales, USA...
- Page 8 Figure 3. XM Antenna and Conversion Cable Did the radio reception improve? • YES — Continue to step 6. • NO — Replace the XM radio, and refer to applicable Repair Manual for further reception diagnosis. © 2015 Toyota Motor Sales, USA...
- Page 9 Disconnect or remove the component and recheck reception. 4. Check all antenna connections. A. Confirm secure antenna connection(s) at the back of the radio/navigation computer. B. Confirm secure antenna connections at antenna. © 2015 Toyota Motor Sales, USA...
- Page 10 Use the GPS Conversion Cable if necessary. Figure 5. GPS Antenna and Conversion Cable 6. Verify reception in the navigation diagnosis screen (refer to applicable Repair Manual for details on how to navigate to this screen). Figure 6. © 2015 Toyota Motor Sales, USA...
- Page 11 Did the call center provide the correct location of the vehicle within 100 meters accuracy? • YES — Gather detailed information from the customer on when and where the problem occurs (e.g., indoor/outdoor, certain locations only, certain weather conditions). • NO — Continue to step 3. © 2015 Toyota Motor Sales, USA...
- Page 12 • If GPS antenna cable resistance is greater than 1 ohm, replace the GPS antenna cable assembly. (Refer to applicable Repair Manual for instructions.) 5. Repeat step 1 to confirm proper Safety Connect operation. © 2015 Toyota Motor Sales, USA...
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