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Elgato Game Capture 4K60 Pro —
Installation Issues
In some rare cases it may be possible that your Elgato Game Capture 4K60 Pro may not be
recognized by your PC.
Please follow the steps below, in order to possibly resolve this issue:
1) Please try Elgato Game Capture 4K60 Pro in another PCIe slot on your Motherboard.
Please note: Some Motherboards have specific limitations on which lanes can be used in
combination. Check with your Motherboards manual or manufacturer for information regarding
PCIe Lane Limitations.
2) Make sure your Motherboard BIOS is up to date (please contact your Motherboard
Manufacturer for help and on how to update the BIOS).
3) Try it with a Cold Boot:
Shut down the PC and disconnect the power cord from the power supply for 30 seconds
Press the Power button for a brief second to unload any leftover energy that may have
resided
Reconnect the power cord and then restart the PC
Recheck, if the Elgato Game Capture 4K60 Pro is recognized correctly now
4) Check your Motherboard Manual and make sure that any existing feature within the BIOS,
called "Fast Boot" is disabled.
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Summary of Contents for Corsair Elgato Game Capture 4K60 Pro MK.2
- Page 1 Elgato Game Capture 4K60 Pro — Installation Issues In some rare cases it may be possible that your Elgato Game Capture 4K60 Pro may not be recognized by your PC. Please follow the steps below, in order to possibly resolve this issue: 1) Please try Elgato Game Capture 4K60 Pro in another PCIe slot on your Motherboard.
- Page 2 5) There is also a Windows 10 feature in the Power Options, concerning the behavior of the Power Button, that could cause problems. Please disable this feature (see screenshot below): If you still encounter problems, then please don't hesitate to contact our Support Team immediately.
- Page 3 If you play and record from the same PC, it is likely you will run into some performance related issues. Your computer does not only have to deal with the game that you currently play, but also take care of the recording and processing of that video at the same time.
- Page 4 3) Open up the Elgato 4K Capture Utility, and make changes to your settings that best fit your setup (see screenshot below):...
- Page 5 You can change the EDID accordingly, depending on which resolution you use. In this case it was a 1080p Display. If you see pictures that duplicate themselves inside the Elgato 4K Capture Utility, then the setup is correct. How to Record Sound via Elgato Sound Capture Elgato Sound Capture is the easiest way and most likely preferred way to capture audio.
- Page 6 the sound on your headset on the Gaming computer. Here is a screenshot of how the settings could look for you, this might be different depending on what Audio devices you are using.
- Page 8 Once everything is set up correctly you should be able to see the Game Audio widget within Elgato 4K Capture Utility moving, once a game is played, or any sound that is played coming over the HDMI Out of your graphics card. Elgato Sound Capture is part of the Elgato Game Capture HD software, so you will have to install the whole software, in order to be able to use it.
- Page 9 Elgato Sound Capture is the easiest way and most likely preferred way to capture the audio. In this setup, which includes Elgato Sound Capture (install Elgato Game Capture HD software also on your Gaming computer), you simply open Elgato Sound Capture and chose the "PC Gaming" feature, which lets you chose not only how the audio gets submitted, as well as where you want to hear your audio.
- Page 10 Please Note: On the Streaming/Recording PC you typically would turn Elgato Sound Capture to the "OFF" position and use the default Windows Audio Playback device assigned to that computer (in most...
- Page 11 cases Realtek High Definition Audio). Please see the screenshot below of a recording in action with the Elgato 4K Capture Utility. To learn more about the Elgato 4K Capture Utility and how it works, please visit the Link below: Elgato 4K Capture Utility - User Interface Please note: You can even use the Elgato Game Capture HD software with Elgato Game Capture 4K60 Pro.
- Page 12 If you should still have issues or questions, please open a support ticket to us, so we can assist you in this matter.
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