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Getting a GPS signal on your navigation device
IMPORTANT: If your navigation device doesn't receive a GPS signal, you might be impacted
by the GPS Week Number Rollover.
If your navigation device doesn't receive a GPS* signal, your driving view may appear grey,
your location icon may appear grey, or you may see an error message on the screen, depending
on which device you have. Note that even under optimal circumstances it can take a couple of
minutes for your device to receive a signal.
There are several possible causes for GPS issues. Follow the checklist below to find the solution
that works for you.
Your view is obstructed. If you are in a wooded area, near tall buildings or water it can
take longer than normal for your device to receive a GPS signal. Try moving to an area
with an open view of the sky if possible.
The software or QuickGPSfix file for your device needs to be updated. In order to
quickly receive a GPS fix, your device needs to have the latest software installed.
Connect to TomTom HOME or MyDrive Connect and download any software and
QuickGPSfix updates.
Detailed steps for devices that use MyDrive Connect
Detailed steps for devices that use TomTom HOME
If you have a connected device that receives TomTom Services through your Smartphone
or a built-in SIM card, you receive automatic updates for QuickGPSfix as soon as they
are available. For Smartphone Connected devices you need to connect to a compatible
Smartphone in order to receive updates.
You have moved to a different location since last using your navigation device. If you've
moved a significant distance, for instance by plane, since last using your navigation
device, it can take up to 45 minutes to receive a GPS fix.
Your navigation device is not working correctly and needs to be reset. In some cases, if
the software on your navigation device is not working as expected, you may need to reset
the device. See
resetting a device before you receive a GPS signal.
Connecting your phone for data, hands-free calls, and
smartphone messages
Click here to see which products/categories this applies to.
Click here for more information.
how to reset your device
here. Note that it can take a little while after
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Related Manuals for TomTom GO Professional 6250
Summary of Contents for TomTom GO Professional 6250
- Page 1 Detailed steps for devices that use MyDrive Connect Detailed steps for devices that use TomTom HOME If you have a connected device that receives TomTom Services through your Smartphone or a built-in SIM card, you receive automatic updates for QuickGPSfix as soon as they are available.
- Page 2 MyDrive app. If you choose to connect without the app, you won't have access to the smartphone messages feature. You also won't have access to TomTom Services unless your mobile service provider allows Personal Hotspot/Bluetooth® Tethering.
- Page 3 To sync with MyDrive, log in to your TomTom account in the TomTom Services menu on your device. 8. If you still cannot see TomTom Services on your navigation device, wait one hour then try to connect again. My device is connected to the computer, but nothing happens.
- Page 4 You need to have MyDrive Connect installed on your computer in order to communicate with your device. If you do not have MyDrive Connect installed, see How do I install MyDrive Connect on my computer? Make sure that your navigation device is connected When you start up MyDrive Connect you see the name of your device and the connection status on the main screen.
- Page 5 MyDrive Connect from connecting to TomTom servers. Also, if you are using a public network, it could be an unstable internet connection and could cause a download or an installation failure.
- Page 6 3. Click the MyDrive Connect icon ( ) in the Windows notification area or Apple menu bar and then click MyDrive Connect. 4. Connect the USB cable that came with your navigation device to your computer. Important: Do not connect the USB cable to your navigation device yet. Tip: You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor.
- Page 7 9. As soon as your device is connected to the computer MyDrive Connect starts restoring the TomTom software on your device. Do not disconnect your device. You can check the progress in MyDrive Connect.
- Page 8 Critical: The recovery process can take between 5 and 30 minutes, depending on your internet connection. Do not disconnect your device from your computer during the recovery process or you might corrupt the device. Even when 100% of the download is done, leave your device connected.