Samsung SCH-I830 Pocket Manual

S A M S U N G
W I R E L E S S
T E C H N I C A L
T R A I N I N G
These are the 9 questions you need to be
able to answer before escalating the
customer to Sprint or Samsung technical
support for synchronization issues.
1. Is the Customer using a Laptop or Desktop
computer? If the Customer is using a laptop, is
the Customer using a Docking Station?
Desktop | Laptop | Laptop w/
dock
2. Is the Customer using a Data Cradle/Cable or
attempting to synchronize via Bluetooth?
Cradle/Cable | Bluetooth
3. What is the Customer using to Sync with?
Activesync | 3rd Pty App
4. Is the Customer syncing with Microsoft®
Outlook? YES | NO
5. Does the Customer have another PDA
device? YES | NO
6. What Operating System is the Customer using?
98 | 98SE | ME | 2K | XP | MAC | NT
7. Does the Customer have Admin Rights to the
PC? YES | NO
8. Has the Customer Soft Reset the device?
YES | NO
9. Did the issue happen after a program was
installed? YES | NO
SAMSUNG TECHNICAL SUPPORT
888-987-4357 (HELP)
SCH-I830
POCKET
GUIDE
SCH-I830
How to check the
software version
1. From the Home Screen Tap the Start but-
ton.
2. Choose Settings...
3. Tap the System tab at the bottom of the
screen...
4. Tap the icon for PhoneInfo....
5. The Software
Version will be
the last 4 char-
acters on the
7th Line of the
screen.
General Information
Phone Version:
•
Current Software: ZH31 (August 31, 2006)
•
Current PRL: 20224 (EVDO)
•
Hardware: 1.2S
Phone Reset:
•
Soft Reset:: Insert the end of the stylus into the
reset hole on the bottom of the phone.
•
Hard Reset: Start, Phone, Tools, Options, Secu-
rity, Phone Reset, Last 4 digits of the cell num-
ber (unless they have changed the password),
OK, Yes. (WARNING: WILL ERASE ALL
USER DATA!)
Phone Programming:
ο
##3282(DATA)#
ο
Select the following steps from the on-screen menu:
ο
Advanced...
ο
XXXXXX (XXXXXX is the 6 digit MSL
code) and press OK...
ο
View/Edit...
ο
Press the up/down navigational keys to go to each
item...
ο
To exit NAM pro-
gramming mode, press the
left soft key for Tools,
then tap Exit.
ο
If you want to change
the Phone Number, press
##XXXXXX# (XXXXXX
is the 6 digit MSL code) in
the dialing screen. Then
you can input the MDN
and MSID by entering it
with the keypad.
SAR Rating:
Head: 1.08 W/kg ; Body-worn: 0.552 W/kg
Data Software:
ActiveSync 4.2
Handset Locks / Freezes
Up!
If the handset is "locked
up" and will not respond
to key press simply re-
move and replace the
battery. To insure that this
activity does not occur one
must periodically check
and close the "running"
programs. This function is
located under Settings >
System > Memory >
Running Programs.