GN ReSound as 88 User Manual
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GN ReSound as 88 User Manual

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User guide
ReSound Behind-The-Ear power hearing aids

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Summary of Contents for GN ReSound as 88

  • Page 1 User guide ReSound Behind-The-Ear power hearing aids...
  • Page 2 Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number Battery type £ High Power BTE Size 13 £ Super Power BTE Size 675 Program Beep Description One beep Two beeps Three beeps Four beeps...

  • Page 3: Table Of Contents

    Table of Contents Introduction Your hearing aid How to get your hearing aid ready for use How to place the hearing aids in your ears How to remove the hearing aids from your ears How to use your hearing aids Direct Audio Input Advanced options How to clean and maintain your hearing aids...

  • Page 5: Introduction

    Introduction Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day. This way you will fully benefit from them. NOTE: Read this booklet carefully before you start using your hearing aids. Intended use Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for impaired hearing.

  • Page 6: Your Hearing Aid

    Your hearing aid Model 88 - High Power BTE 1. Earmould 2. Tube 3. Microphone inlets 4. Program button 5. Volume control 6. Battery compartment 7. Left/Right identification 8. Manufacturer Your hearing aid...
  • Page 7 Model 98 - Super Power BTE 1. Earmould 2. Tube 3. Microphone inlets 4. Program button 5. Volume control 6. Battery door lock 7. Battery compartment 8. Left/Right identification 9. Manufacturer NOTE: You can find information on your hearing aid's serial number and model inside the battery compartment.

  • Page 8: How To Get Your Hearing Aid Ready For Use

    How to get your hearing aid ready for use Battery warnings WARNING: Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety and for the environment. Please note: 1. Keep batteries away from children, mentally disabled persons, and pets. 2.
  • Page 9 NOTE: • Always use new zinc-air batteries that have a minimum remaining shelf life of one year. • To save battery power, turn off your hearing aids when they are not in use. How to change the battery 1. Prepare the new battery. 2.
  • Page 10 Please observe the following: 1. To save battery power, turn off your hearing aids when they are not in use. 2. At night, switch off the hearing aid and open the battery door completely to allow moisture to evaporate. This prolongs the hearing aid's lifespan. 3.
  • Page 11 How to use the battery door lock For model 88: To lock the battery door: 1. Open the battery door to the OFF position. 2. Use the tool provided with your battery door lock to push the slider from the left side to the right side.
  • Page 12 For model 98: To lock the battery door: 1. Insert the tool straight into the battery door 2. Slide lock to the left. An indication mark shows lock. that the battery door is in the locked position (you will be able to see a white dot). To unlock the battery door simply repeat the same produce but sliding the lock to the right instead.
  • Page 13 NOTE: Keep spare batteries on hand. Low battery warning when paired with wireless accessories (optional) NOTE: The batteries drain faster when you use wireless functionalities like streaming from your smartphone or from your TV via our TV streamer. As the battery power goes down, the wireless functions stop working.
  • Page 14 Remote control Battery level Signal Hearing aid Streaming Fully charged 4 even tones Depleted 3 even tones and 1 longer tone These will work again when you insert a new battery. How to get your hearing aid ready for use...

  • Page 15: How To Place The Hearing Aids In Your Ears

    How to place the hearing aids in your ears How to tell left from right If you have two hearing aids, they may be programmed differently. One for your left ear, the other for your right. Do not swap them. Please pay attention to this when cleaning, storing and inserting the hearing aids.
  • Page 16 How to insert the earmould in your ear 1. Hold the earmould between 3. Turn the top part of the 4. Place the hearing aid firmly your thumb and index finger earmould gently backwards behind the ear and make and position its sound outlet and forwards so it tucks sure it sits securely.
  • Page 17 NOTE: It may be helpful to pull your ear up and outward with your opposite hand during insertion. By experimenting, you may discover an easier method. CAUTION: Never attempt to modify the shape of the hearing aid, earmoulds or tubing yourself. How to place the hearing aids in your ears...

  • Page 18: How To Remove The Hearing Aids From Your Ears

    How to remove the hearing aids from your ears 1. Lift the hearing aid from behind the ear. Let it hang momentarily beside your ear 2. Using your thumb and index finger, take hold of the earmould (not the hearing aid or the tubing) 3.

  • Page 19: How To Use Your Hearing Aids

    How to use your hearing aids Turning your hearing aids on and off Once you have placed the hearing aids on your ears, you can turn them on. Your hearing aids always start on program 1 at the pre-set volume. To turn your hearing aid on, close the battery To turn the hearing aid off, open the battery door.
  • Page 20 However, if your hearing aid has a volume control, you can adjust the volume according to your preferences. 1. To increase the volume, press the top part of the volume control 2. To decrease the volume, press the bottom part of the volume control When you change the volume, the hearing aid responds with a beep.
  • Page 21 • Mute: the hearing aid will be muted. To resume normal volume, "down button long press". NOTE: If you have two hearing aids with the Synchronised Volume Control function enabled, volume control adjustments to one hearing aid automatically repeat in the second hearing aid. When you change the volume in one of the hearing aids, it responds with one or more beeps.
  • Page 22 NOTE: If your hearing aids have Synchronised Push Button enabled, changing program on one hearing aid automatically repeats in the second hearing aid. A beep in both hearing aids will fol- low each adjustment. NOTE: When you turn the hearing aids off and on again, they always start up in program one and your pre-set volume level.
  • Page 23 NOTE: The telecoil does not work without a teleloop (that is, an induction loop) or an HAC telephone. If you are having trouble hearing with the telecoil, ask you hearing care professional to adjust the program. If there is no sound from your hearing aids in a teleloop system with an active Telecoil function, the teleloop system may not be turned on or may not be operating correctly.
  • Page 24 HAC telephone Some smartphones are hearing aid compatible (HAC). The HAC phone establishes a small hearing loop that your hearing aids can connect to. The telecoil picks up the HAC phone's signal and converts it to sound. To use a HAC phone, follow these steps: 1.
  • Page 25 NOTE: • If the phone has a poor telecoil signal, use the microphone program. To avoid whistling, do not hold the handset too tightly against your ear. • Ask your hearing care professional to enable the Telecoil programme in your hearing aids. •...
  • Page 26 3. You can also try holding the telephone slightly away from the ear. NOTE: Depending on your needs, your hearing care professional may activate a function specifically for telephone use. Mobile phones Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility.
  • Page 27 NOTE: Ask your hearing care professional to enable Phone Now as one of your programmes. Phone Now warnings • If a magnet is swallowed, seek immediate advice from a medical practitioner. • Keep magnets out of reach of pets, children and mentally disabled persons. •...
  • Page 28 Placing the Phone Now magnet Place the magnet on your telephone receiver as follows: 1. Clean the surface thoroughly. 2. Remove the foil from the 3. Place the magnet on the Use a recommended cleaning magnet. phone. agent. CAUTION: • If you experience frequent signal loss or noise during calls, move the Phone Now magnet to another place on the telephone receiver.
  • Page 29 How to use Phone Now 1. Lift the telephone to your ear. 2. When you hear a short melody, the phone program is active. NOTE: • You may need to move the telephone receiver slightly to find the best position for a reliable Phone Now activation and a good hearing experience on the telephone.

  • Page 30: Direct Audio Input

    Direct Audio Input Not available for model KE188-DWH. You can connect a DAI (Direct Audio Input) adapter to the bottom of your hearing aid. Once connected, the hearing aid automatically switches to DAI. The sound is then sent directly to your hearing aid using a cable or a wireless FM system.
  • Page 31 Connecting a DAI adapter 1. Align the tip of your DAI 2. Move the adapter towards 3. Click the adapter onto the adapter with the groove on the battery door hearing aid top of the battery door Disconnecting a DAI adapter •...
  • Page 32 Battery door with integrated DAI For some models, your hearing care professional can replace the standard battery door with a battery door that has an integrated DAI adapter. To use the DAI functionality when you have this type of adapter, simply select the DAI program in your hearing aid.
  • Page 33 Important points for FM • Do not use two transmitters on the same FM channel. • Do not use water or fluids for cleaning the FM click-on (DAI) receiver. • Do not use an FM transmitter in locations where it is forbidden to use electronic devices, for instance in airplanes/oil rigs.

  • Page 34: Advanced Options

    Advanced options ReSound Assist and ReSound Assist Live (optional) If you have signed up to use ReSound Assist available with your hearing aids, you can allow your hearing aids to be adjusted remotely without having to visit your hearing care professional. This service also includes ReSound Assist Live.
  • Page 35 For optimum performance, make sure the hearing aids are connected to the ReSound Smart 3D™ app and placed close to the iPhone, iPad, iPod touch or the Android™ smartphone before applying the changes. This service only works if your smart device is connected to the Internet. Your hearing care professional will provide information regarding this option, and how it works with the ReSound Smart 3D™...
  • Page 36 Streaming from an Android™ smartphone Some Android smartphones can stream audio directly to the advanced models of our hearing aids. Your device must be running Android 10 or newer and it must have the Android Streaming for Hearing Aids feature as well. NOTE: For assistance with pairing and using these products with your hearing aids, contact your hearing care professional.
  • Page 37 NOTE: For assistance with pairing and using these products with your hearing aids, please contact your hearing care professional or visit our support site. NOTE: If your Bluetooth® enabled Android smartphone does not stream directly to your hearing aids, you are able to answer the telephone if you use ReSound Phone Clip+. Flight Mode (optional) Your hearing aids can be controlled from your smartphone or Remote Control –...
  • Page 38 Activating wireless communication (exit Flight Mode) 1. Open and close the battery door on each hearing aid once. 2. Wireless communication will be activated after 10 seconds. NOTE: It is important to wait an additional 15 seconds after wireless function resumes before opening and closing the battery compartment again for any reason.
  • Page 39 • ReSound Remote Control 2 allows you to adjust the volume or mute your hearing aids, change programs, and see settings at a glance on its display. • ReSound Phone Clip+* streams phone conversations and stereo sound directly to both hearing aids, and it doubles as a simple remote control.

  • Page 40: How To Clean And Maintain Your Hearing Aids

    How to clean and maintain your hearing aids Care and maintenance Please follow the advice below to have the best user experience and to prolong the life of your hearing aids. 1. Keep your hearing aids dry and clean. 2. Open the battery door to dry your hearing aids when you are not wearing them. 3.
  • Page 41 Daily maintenance It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended.
  • Page 42 If the microphone inlets are clogged, gently brush across the microphone inlets with the brush. WARNING: Do not use force to press the bristles on the small brush into the inlets because the microphones may be damaged. CAUTION: Do not use alcohol or other solvents to clean your hearing aid, the protective coating will be damaged.
  • Page 43 NOTE: Do not use the wire loop to clean the microphone inlets. If the microphone inlets remain clogged after brushing the exterior, ask your hearing care professional to help you clean them. NOTE: The wire loop is only intended for earmoulds. How to clean and maintain your hearing aids...
  • Page 44 The earmould 1. Remove the earmould and tubing from the 3. After cleaning, dry earmoulds thoroughly and hearing aids prior to cleaning remove any residual water and debris from the tubing utilising a small blower and wire 2. Clean the earmould using a mild soap, and loop rinse with lukewarm water NOTE: Your earmould tubing may become stiff, brittle or discoloured over time.
  • Page 45 3. Use a mild soap to clean the tube and the earmould. Rinse with lukewarm water. 4. Dry thoroughly and use the air bulb to blow any left over water out of the tube and earmould. NOTE: Do not use alcohol or other cleaning solvents to clean the metal hook as this could damage its protective covering.

  • Page 46: General Warnings And Precautions

    General warnings and precautions General warnings 1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid. 2.
  • Page 47 6. Hearing aids should be used only as prescribed by your hearing care professional. Incorrect use may result in sudden and permanent hearing loss. 7. Warning to hearing care professionals: Special care should be exercised in selecting and fitting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC 60711:1981 occluded ear simulator.
  • Page 48 General precautions 1. When wireless function is activated, the device uses low-powered digitally coded transmissions in order to communicate with other wireless devices. Although unlikely, nearby electronic devices may be affected. In that case, move the hearing aid away from the affected electronic device 2.

  • Page 49: Hearing Aid Expectations

    Hearing aid expectations • A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. • Consistent use of the hearing aid is recommended. In most cases, infrequent use does not permit you to get full benefit from it.

  • Page 50: Troubleshooting

    Troubleshooting Issue Potential cause Potential solution Feedback, Is your earmould or dome inserted cor- Re-insert it "whistling" rectly? Is the volume very loud? Reduce the volume Are you holding an object (e.g. a hat or Move your hand away to create more a phone) close to a hearing aid? space between the hearing aid and the object...
  • Page 51 Issue Potential cause Potential solution No sound Is the hearing aid turned on? Turn it on Is the hearing aid in telecoil mode? Switch to the microphone program Is there a battery in the hearing aid? Insert a new battery Is the battery still good? Replace with a new battery Is the plastic tube or earmould...
  • Page 52 Issue Potential cause Potential solution Battery drains very quickly Did you leave your hearing aid on for Always turn off your hearing aid when long periods of time? you are not using it Is the battery old? Check the date on the battery package Troubleshooting...

  • Page 53: Warnings To Hearing Care Professionals (Us Only)

    Warnings to hearing care professionals (US only) A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: 1.
  • Page 54 Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
  • Page 55 programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician.

  • Page 56: Tinnitus Management

    Tinnitus Management Tinnitus Sound Generator module Not available for model KE188-DWH. Your ReSound hearing aids include the Tinnitus Sound Generator (TSG) module. The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programs to relieve suffering from tinnitus.
  • Page 57 Sound Generator Module must be done by a hearing professional participating in a Tinnitus Management Program. If deemed feasible by the hearing professional, subsequent fittings of the Tinnitus Sound Generator Module may be performed remotely and in real time while having live communication via live audio, video and chat on the user's dedicated app.
  • Page 58 Your doctor, audiologist or hearing care professional can modulate the generated noise with the purpose of making it more pleasant. The noise can then resemble, for example, breaking waves on a shore. Modulation level and speed can also be configured to your likes and needs. An additional feature can be enabled by your hearing care professional that allows you to select predefined sounds that simulate sounds from nature, such as breaking waves or running water.
  • Page 59 hearing aid has a volume control, the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids. The scientific concepts that form the basis for the device The TSG module provides sound enrichment with the aim of surrounding the tinnitus sound with a neutral sound which is easily ignored.
  • Page 60 to adjust the volume, or amount of stimulus, to the liking of the user. The tinnitus sound generator volume can only be adjusted within the range set by the hearing care professional. The volume control is an optional feature in the TSG module used for adjusting the sound generator output level.
  • Page 61 TSG - Technical specifications Audio signal technology: Digital. Available sounds White noise signal which can be shaped with the following configurations: High-pass filter Low-pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz 1000 Hz 4000 Hz 1500 Hz 5000 Hz 2000 Hz 6000 Hz 8000 Hz...
  • Page 62 Prescription use of a Tinnitus Sound Generator hearing aid The TSG should be used as prescribed by your doctor, audiologist or hearing healthcare professional. In order to avoid permanent hearing damages, the maximum daily usage depends on the level of the generated sound.
  • Page 63 Good health practice requires that a person with a tinnitus condition have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound generator. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
  • Page 64 Warning information WARNING: • Sound generators can be dangerous if improperly used. • Sound generators should be used only as advised by your doctor, audiologist, or hearing care professional. • Sound generators are not toys and should be kept out of reach of anyone who might cause themselves injury (especially children and pets).
  • Page 65 CAUTION: • Should the user develop any side effects from using the sound generator, such as dizziness, nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, the user should discontinue use of the sound generator and seek medical evaluation.
  • Page 66 WARNING TO THE HEARING CARE PROFESSIONAL: A hearing care professional should advise a prospective sound generator user to consult promptly with a licensed physician (preferably an ear specialist) before getting a sound generator, if the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user that the prospective user has any of the following conditions: 1.
  • Page 67 CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations. In accordance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when this is set to a level of 85 dB SPL or above.
  • Page 68 d. Acute or chronic dizziness. e. Unilateral hearing loss of sudden or recent onset within the previous 90 days. f. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. g. Pain or discomfort in the ear. 3.
  • Page 69 Tinnitus Sound Generator warning to hearing care professionals A hearing care professional should advise a prospective sound generator user to consult promptly with a licensed physician (preferably an ear specialist) before getting a sound generator. If the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user that the prospective user has any of the following conditions: 1.
  • Page 70 CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations. In accordance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when this is set to a level of 85 dB SPL or above.

  • Page 71: Regulatory Information

    Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
  • Page 72 During normal operation the temperature should not exceed the limit values of 0 °C (+32 °F) to +45° C (+113 °F), at a relative humidity of 90% , non-condensing. During transport or storage, the temperature should not exceed the limit values of -20 °C (-4 °F) to +60° C (+140 °F) at a relative humidity of 90% RH, non-condensing (for a limited time).
  • Page 73 Statement This device complies with part 15 of the FCC rules and ISED rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
  • Page 74 – Increase the separation between the equipment and the receiver – Connect the equipment to an outlet or a circuit different from the one to which the receiver is connected – Consult the dealer or an experienced radio/TV technician for help. Changes or modifications can void the user's authority to operate the equipment.
  • Page 75 • Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is granted pursuant to the Japanese Radio Law (電 波 法 ) and the Japanese telecommunications Business Law (電 気 通 信 事 業 法 ). This device should not be modified (otherwise the granted designation number will become invalid).
  • Page 76 Super Power Behind-the-Ear (SP BTE) hearing aids type LOB90 with FCC ID X26LOB90, IC number 6941C-LOB90 and size 675 battery are available in the following variants: KE498-DW, KE398-DW, KE298-DW Nominal RF output power transmitted is: +1 dBm. Regulatory information...
  • Page 77 Symbols WARNING: Points out a situation that could lead to serious injuries. CAUTION: Indicates a situation that could lead to minor and moderate injuries. Advice and tips on how to handle your hearing aid better. Equipment includes an RF transmitter. Follow instructions for use.
  • Page 78 Complies with ACMA requirements. Complies with IMDA Standards Complies with IMDA standards. DA105282 Regulatory information...

  • Page 79: Technical Specifications

    Technical specifications High Power BTE Models: KE488-DWH, KE388-DWH, KE288-DWH, KE188-DWH Reference test gain (60 dB SPL input) Max. Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) 500 Hz 800 Hz Total harmonic distortion 1600 Hz 3200 Hz Telecoil sensitivity (1 mA/m input) Max.
  • Page 80 Super Power BTE Models: KE498-DW, KE398-DW, KE298-DW Reference test gain (60 dB SPL input) Full-on gain (50 dB SPL input) Max. Maximum output (90 dB SPL input) dB SPL Max. Total harmonic distortion 500 Hz 800 Hz 1600 Hz 3200 Hz Telecoil sensitivity (1 mA/m input) Max.

  • Page 81: Additional Information

    Additional information Acknowledgments Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 82 LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 83 Notes Additional information...
  • Page 84 M anufacturer according to EU M edical Device Directive 93/42/EEC: GN ReSound A/S United Kingdom GN Hearing Australia Pty Ltd New Zealand Lautrupbjerg 7 Gate C, 19-25 Khartoum Rd GN Hearing UK Ltd. GN Hearing New Zealand Lim ited DK-2750 Ballerup M acquarie Technology Park Kirtlington Business Centre Ground Floor, North Entrance...

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