Westell RMM-1400/RMC-700 Troubleshooting Procedures

– Network
– Device Software
– Modules & Application Network Elements
– Power
– RMM-1400 Enclosure
– RMC-700 Enclosure
– Generator Controller Connections
– AWL Controller Connections
– Discrete Inputs
– Appendix
– Data required by Westell Tech Support
– Westell Documentation List
– Local Access Procedure
– PuTTY Configuration and Logging
– RMM/RMC SIM card installation
Prior to performing RMM-1400/RMC-700 troubleshooting procedures complete the following steps to
view the Site or Site Network Element (NE) alarm history –

Navigate to the site in Optima
o Via Search Filter method

on Optima Event View Left-click on Search Filter bar

Enter either Site number or name (partial entry will work) in the NE Name box

Left-click on the Search button

Results will appear in the NE List box

Left-click on Site Name or specific Site NE

Uncheck Most Recent box and check Include Cleared box
o Via Event method

Right-click on an Event View entry

Left-click on Open NE Tree to Source NE

NE Tree will open and source NE will be highlighted

Left-click on Site name or specific Site NE

Uncheck Most Recent box, check Include Cleared box
o Review Optima alarm history
o When finished uncheck Cleared box and check Most Recent box

Navigate to the site in ATC's Footprints system and review alarm history

Confirm that there have been no revisions (hardware, systems, or software) to the devices
being monitored at the site
Westell Troubleshooting Procedures
07/15/2015 1