GeaCom Phrazer Kitsune User Manual
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GeaCom Phrazer Kitsune User Manual

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Summary of Contents for GeaCom Phrazer Kitsune

  • Page 2 Phrazer/Kitsune User Guide Version 6.0 Copyright © 2020 GeaCom, Inc. and GeaCom Canada, Inc. All Rights Reserved. Permission to use, copy, modify and distribute this software and its documentation is strictly prohibited without license from GeaCom, Inc. Contact the office of GeaCom, Inc., 394 South Lake Avenue, Suite 700, Duluth, MN 55802, for commercial licensing opportunities.
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  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction ..................1.1 Product Evolution ......................1.2 Icon Keys ........................1.3 General Use Precautions ....................1.4 General Contact Information ..................1.5 Support Contact Information ..................1.6 Sales Contact Information .................... Chapter 2: Getting Started with Phrazer/Kitsune ..........2.1 The CITE System ......................
  • Page 4 4.12 Printing Patient Summaries ..................4.13 Pushing Patient Information to the EMR ..............4.14 Getting Started with the Patient Entertainment Portal and Services (PEPS) ... Chapter 5: Working with a Patient ..............5.1 Patients Eligible for Phrazer/Kitsune ................. 5.2 Introducing Phrazer/Kitsune to a Patient ..............
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  • Page 6: Chapter 1: Introduction

    Your journey with Phrazer/Kitsune, the first ever Communication and Information Theory Empowered (CITE) Journey Solution starts now. Congratulations on the newest addition to your facility. GeaCom, Inc.’s Communication and Information Theory Empowered (CITE) System is a medical grade Journey Solution that harmonizes patient, staff and system performance.

  • Page 7: Product Evolution

    I N T R O D U C T I O N 1.1 Product Evolution In an effort to provide our customers with the highest quality products, GeaCom, Inc. may make slight changes to the current product design, recommended Instruction For Use (IFU) or add new training videos to its website https://www.myphrazer.com...

  • Page 8: General Contact Information

    In highly-illuminated environments, visibility of Phrazer’s Light Emitting Diodes (LEDs) and its LED screen may be improved by reducing room lighting. 1.4 General Contact Information For general inquires, please visit our website (www.myphrazer.com) or contact us at: GeaCom, Inc. 394 South Lake Avenue Suite 700 Duluth, MN 55802...
  • Page 9 G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E This page intentionally left blank.

  • Page 10: Chapter 2: Getting Started With Phrazer/Kitsune

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E Chapter 2: Getting Started with Phrazer/ Kitsune An Introduction to Phrazer Spirit and Kitsune Phrazer/Kitsune is a CITE Journey Solution that empowers all patients to actively progress their care while engaging staff with relevant, actionable information through the patented Multi-path Realtime Messaging...

  • Page 11: The Cite System

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 2.1 The CITE System Caregiver Kitsune Patient Kitsune •...

  • Page 12: Phrazer Front View

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 2.2 Phrazer Front View LEDs - On the top of Phrazer’s case are two bright Light Emitting Diodes (LEDs) that turn on if triggered during Phrazer operation.

  • Page 13: Phrazer Back View

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 2.3 Phrazer Back View LEDs - On the top of Phrazer’s case are two bright Light Emitting Diodes (LEDs) that turn on if triggered during Phrazer operation.

  • Page 14: Phrazer Handle Bottom View And Battery Pack

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 2.4 Phrazer Handle Bottom View and Battery Pack Lock Blade - The lock blade is used to secure each handle battery and is unlocked by the Crypto Key.

  • Page 15: Caregiver Kitsune, Patient Kitsune And Crypto Key

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 2.5 Caregiver Kitsune, Patient Kitsune and Crypto Key Caregiver Kitsune - This device is your connection to the patient when not in the same room.

  • Page 16: Chapter 3: Phrazer/Kitsune Essentials

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E Chapter 3: Phrazer/Kitsune Essentials Options and the Caregiver Interface Overview This chapter contains procedures regarding Phrazer/Kitsune setup, including the pairing process, WiFi and data connection, screen brightness, volume adjustment, Phrazer updating, and Electronic Medical Record...

  • Page 17: Turning Phrazer On And Off

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E Procedures 3.1 Turning Phrazer On and Off 1.
  • Page 18 G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4. To turn off Phrazer (2 Options): I) Option 1 a.
  • Page 19 G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E II) Option 2 " Note This function works like the power button on a mobile device, you can “select" by dragging the Crypto Key across the On/Off switch or perform a “press and hold”...

  • Page 20: Pairing And Connecting Kitsune - Patient

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3.2 Pairing and Connecting Kitsune - Patient "...

  • Page 21: Logging In With An Existing Caregiver

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3.3 Logging In With an Existing Caregiver 1.

  • Page 22: Creating A New Caregiver Profile Username/Password

    P H R A Z E R / K I T S U N E 3.4 Creating a New Caregiver Profile Username/Password " Note Profiles can be created, removed or modified by GeaCom through the use of a device management portal and then synced with all implemented devices. " Note In order to manually create a new caregiver on Phrazer, an administrator must log into their profile first.
  • Page 23 G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 5. Take Photo. 6. Review the information for correctness and if anything needs to be edited, select “Edit” for that section; otherwise, press the green checkmark to complete the process.
  • Page 24 G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E To edit caregiver information: " Note It’s recommended to connect with your system admin if you want to make a change to your profile to ensure it gets updated on all Phrazers.

  • Page 25: Caregiver Home Screen

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3.5 Caregiver Home Screen User ID Badge - This displays the current caregiver’s information, including name, photo and the identification number assigned by Phrazer.

  • Page 26: Settings Menu

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3.6 Settings Menu Mobile Connection - The bars are a visual indicator of the cellular network signal strength. Phrazer will be pre-programmed to connect to an available network in your area (e.g., AT&T, T-Mobile).

  • Page 27: Bluetooth Menu

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3.6.1 Bluetooth Menu Name ON & OFF - This icon controls the Bluetooth status. It needs to be ON to connect an audio source. Search for Devices - Pressing this icon will refresh the list of Bluetooth devices that are currently connected or are ready to pair and connect to a specific audio source.

  • Page 28: Wifi Menu

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3.6.2 WiFi Menu WiFi ON & OFF - This icon controls Phrazer’s ability to connect to WiFi. WiFi needs to be ON in order to be able to connect to a secure network.

  • Page 29: Cite Tools & Resources

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3.7 CITE Tools & Resources CITE Map - This is a map that allows patients to select their region, language and dialect. It is a graphical, interactive way for determining or selecting a patient’s native language/culture.

  • Page 30: Staff Competencies

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3.7.1 Staff Competencies 1. From the home screen, select the “CITE Tools & Resources” tab (Lower Left). 2.

  • Page 31: Patients Menu

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3.8 Patients Menu Create New Patient - This icon allows caregivers to add a new patient to the patients menu via the On-Boarding CITE Engagement, the Interactive CITE Map or a step process.

  • Page 32: Chapter 4: Phrazer/Kitsune Operation

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E Chapter 4: Phrazer/Kitsune Operation Steps Required Before Patient Engagement Overview This chapter contains procedures regarding the primary caregiver interface.

  • Page 33: Creating A Patient

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4.1 Creating a Patient 1. From the caregiver home screen, select the “Patients Menu” icon on the lower right side of the screen. 2.
  • Page 34 G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 3. There are several on boarding options available. First, select the pPatient’s gender and language then you can onboard a patient through a CITE Engagement, the Interactive CITE map or a simple step process.

  • Page 35: Pulling A Patient From The Electronic Medical Record (Emr)

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4.2 Pulling a Patient from the Electronic Medical Record (EMR) 1.

  • Page 36: Selecting An Existing Patient

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4.3 Selecting an Existing Patient 1. From the caregiver home screen, select the “Patients Menu” icon on the lower right side of the screen. 2.

  • Page 37: Patient Home

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4.4 Patient Home ! 3 2...
  • Page 38 G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E Patient Settings - This allows the user to edit a patient’s language, personal or insurance information. Patient Image - This photo allows for patient identity verification.

  • Page 39: Cite Engagements Screen

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4.5 CITE Engagements Screen CITE Engagement Tile - This representative icon displays important information for the CITE Engagement that is selected.

  • Page 40: Running Cite Engagements For A Patient Is The Numbering Wrong In This Segment

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4.6 Running CITE Engagements for a Patient Is the numbering wrong in this segment? 3.

  • Page 41: Patient Summary

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4.10 Patient Summary Patient Information - This area displays the name, DOB, language, patient photo and other information for the patient.

  • Page 42: Notes

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4.11 Notes From patient home screen, select the “Notes” icon located on the Information Bar. When selected, all notes within this patient profile are displayed.

  • Page 43: Pushing Patient Information To The Emr

    G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 4.13 Pushing Patient Information to the EMR 1.
  • Page 44 G E T T I N G S T A R T E D W I T H P H R A Z E R / K I T S U N E 2. Select the preferred language and follow the prompts on screen to create a PEPS user profile. 3.

  • Page 45: Chapter 5: Working With A Patient

    W O R K I N G W I T H P A T I E N T Chapter 5: Working with a Patient Transitioning Phrazer/Kitsune Overview This chapter serves as a guide to the caregiver, including Phrazer/Kitsune introduction to a patient, LED feedback, caregiver audio, timeout function and the return of Phrazer/Kitsune to the caregiver.

  • Page 46: Patients Eligible For Phrazer/Kitsune

    Prior to transitioning Phrazer/Kitsune to Patient: 1. Ensure that it is properly cleaned in accordance with facility and GeaCom standards (See section 6.1). 2. Confirm that the patient is a proper candidate for Phrazer/Kitsune (See section 5.1 above).

  • Page 47: Caregiver Kitsune Audio

    W O R K I N G W I T H P A T I E N T 2. Facing the touch display, grasp one handle and present Phrazer for the patient to grasp the other handle. 3. Once the patient has grasped the handle, initiate the CITE Engagement and gently push the other handle toward the patient for them to grasp.
  • Page 48 W O R K I N G W I T H P A T I E N T 4. Select the subregion. Following region selection, some areas will lead to a subregion selection, and in this example, tapping Northern Africa will bring up the following map. The countries that make up the region are indicated by the country’s flag and an icon that represents a specific part of the country’s culture or regional characteristics.
  • Page 49 W O R K I N G W I T H P A T I E N T The next interface is displayed consisting of Egypt’s top ten indigenous languages written in English and in the native languages. " Note For this example, the cultural icon for Egypt is the Great Pyramid of Giza due to its iconic representation within Egypt’s ancient history.

  • Page 50: Timeout Function

    W O R K I N G W I T H P A T I E N T 7. Select ! to display (in both English and the native language) the top ten indigenous spoken languages in Egypt. This will assist the patient with their native language selection and provide selection translation for the caregiver so that both may agree upon the selected language of communication.

  • Page 51: Chapter 6: Maintaining Cite Solutions

    W O R K I N G W I T H P A T I E N T Chapter 6: Maintaining CITE Solutions Upkeep and Care Overview The CITE Solution’s durable construction will provide you with many years of service. However, to ensure peak performance, precautions must be taken for maintenance and care.

  • Page 52: Cleaning

    W O R K I N G W I T H P A T I E N T Procedures 6.1 Cleaning Before transferring the CITE Solution to a patient, throughly wipe the exteriors with an alcohol moistened, non-abrasive cloth. It is recommended that caregivers and patients with an illness that can be easily spread through body fluids use surgical gloves while interacting with the CITE System to reduce the chance of disease transmission.

  • Page 53: Charging Kitsune

    W O R K I N G W I T H P A T I E N T 6.3 Charging Kitsune 1. Locate properly grounded AC power supply outlet. 2. Connect one end of micro USB power cord to the power outlet. 3.

  • Page 54: Updating An Existing Product Software

    W O R K I N G W I T H P A T I E N T 1. Place magnet on inside of the handle until you hear a “click.” 2. Remove battery pack by first pushing up to release the lock blade then pulling on the lower blue portion of the handle.
  • Page 55 S A F E T Y / R E G U L A T O R Y / L E G A L 
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  • Page 56: Chapter 7: Safety, Regulatory And Legal

    S A F E T Y / R E G U L A T O R Y / L E G A L Chapter 7: Safety, Regulatory and Legal Approvals and Coverage Overview The CITE Solution is used by caregivers to better understand their patients needs. As with any technology, those active participants are subject to exposure, regulations and legality.

  • Page 57: Alerts And Warnings

    “Phrazer 101” in the upper left-hand corner on the caregiver home screen. You can access a searchable and up-to-date version of this User Guide for both Phrazer and Kitsune under this section as well. Phone GeaCom, Inc. provides Phrazer/Kitsune Customer Support via Phone at: US: (218) 213-9156 Canada: (604) 248-4461 Online Online Phrazer/Kitsune Customer Support is available through the website at https://projects.geacom.net/support/...

  • Page 58: Warranty

    Instructions for Use, in a Class A COMMERCIAL environment. If a Phrazer/Kitsune is determined to be defective, GeaCom, Inc. will replace the Device, at its option, at no charge. GeaCom, Inc.'s TOTAL liability shall be limited to the: (1) replacement of Device or (2) credit for the original order cost of Device found to be defective.

  • Page 59: Federal Communication Commission (Fcc) Compliance

    SUP-U4ARF1 Model No. 2AB95-SUP-U4ARF1 FCC-ID: Responsible party contact: Grant Sims, System Administrator/Project Engineer GeaCom, Inc. Suite 700 394 South Lake Avenue Duluth, MN 55802 (218) 740-4700 Registered radio modules in this device may include one of the following: Telit Model DE910-DUAL...
  • Page 60 If you think your patient may be suffering from any urgent medical condition, you should forego use of Phrazer/Kitsune and provide immediate medical attention. (4) Limiting GeaCom, Inc.’s and GeaCom Canada, Inc.’s liability Nothing in this medical disclaimer will: limit or exclude our liability for death or personal injury resulting from negligence;...
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  • Page 62 HOW TO TURN PHRAZER ON/OFF TURN ON PHRAZER Step 1: Position the Crypto Key to Step 2: Swipe the Crypto Key the back (left side) of Phrazer from the LED down to bottom TURN OFF PHRAZER (Two Options) OPTION 1: Step 2: Tap “Accept”...
  • Page 63 HOW TO PAIR/CONNECT KITSUNE Step 1: Turn on Kitsune/Get Step 2: Tap Kitsune to Phrazer into Pairing Mode to Pair (Swipe Crypto Key across right LED two times, LED should be flashing red/blue) Step 3: Select Audio Stream Step 4: Wait for LED to Turn Blue Step 5: Select Settings Tab Step 6: Select Bluetooth Step 7: Verify “Patient”...
  • Page 64 HOW TO ON-BOARD A PATIENT Step 1: Facility Login Step 2: Caregiver Login Step 3: Select Patient Tab Step 4: Create New Patient Step 5: Select Step Process Step 6: Enter Information Tap and hold Step 7: Confirm Entered Information Step 8: On-boarding Complete ! 5 9...
  • Page 65 SELECTING A SCHEDULED PATIENT Step 1: Facility Login Step 2: Caregiver Login Step 3: Select Patient Tab Step 4: Pull New Patient with ADT Step 5: Select Patient to Pull Step 6: Pull Patient Tap and hold Step 7: Verify Patient Populated Step 8: Select Patient to Begin ! 6 0...
  • Page 66 HOW TO RUN A CITE ENGAGEMENT Step 1: Facility Login Step 2: Caregiver Login Step 3: Select Patient Tab Step 4: Select a Patient Step 5: Tap the Play Button Step 6: Tap and HOLD Engagement Tap and hold Step 7: Tap Play and Hand to Patient ! 6 1...
  • Page 67 HOW TO PRINT A SUMMARY Step 1: Facility Login Step 2: Caregiver Login Step 3: Select Patient Step 4: Select CITE Engagement Step 5: View Summary Step 6: Print Summary Step 7: Review/Select Print Icon Step 8: Wait for Confirmation ! 6 2...
  • Page 68 HOW TO START NEW ENGAGEMENTS Step 1: Exit Patient Engagement Step 2: Facility Login Step 3: Caregiver Login Step 4: Select “Exit” Icon Step 5: Select Patient Step 6: Tap the Play Button Step 7: Select Engagement(s) Step 8: Tap Play and Handoff ! 6 3...
  • Page 69 Step 4: Try printing patient summary again Step 5: If not resolved, email/call Customer Support If you are experiencing other issues not listed in this guide, please call or email GeaCom, Inc. Customer Support using the information below. GeaCom, Inc. and GeaCom Canada, Inc. Customer Support Center: Phone: U.S.

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