Table of Contents
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EVM2010A
EVM2006A
Table of Contents
2. Installation
System Layout - ----------------------------------------- 3
Installation Procedures -------------------------------- 5
3. Voice Instruction Menu
System Program ----------------------------------------- 7
Administrator Program --------------------------------- 9
Mailbox Owner Program ------------------------------- 11
4. Program Explanations and Examples
Voice Message Recording ---------------------------- 13
Extension Number Groups ---------------------------- 15
Operator Number ---------------------------------------- 17
Identification Code -------------------------------------- 19
Message Notification ----------------------------------- 21
Information Menus -------------------------------------- 23
Other Functions ------------------------------------------ 25
5. Appendix
Troubleshooting ------------------------------------------ 27
Reference data for PBXs ------------------------------ 29
User Information Form --------------------------------- 30
Auto Attendant System
Installation
Programming Manual
---------------- 1
MN1000920E
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Table of Contents
Summary of Contents for Yosin Auto-Attendant System
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Page 1: Table Of Contents
EVM2010A Auto Attendant System EVM2006A Installation Programming Manual MN1000920E Table of Contents 1. Call Processing Flow Chart ---------------- 1 2. Installation System Layout - ----------------------------------------- 3 Installation Procedures -------------------------------- 5 3. Voice Instruction Menu System Program ----------------------------------------- 7 Administrator Program --------------------------------- 9 Mailbox Owner Program ------------------------------- 11 4. -
Page 2: Call Processing Flow Chart
Call Processing Flow Chart EVM answers the call No-answer ID No-answer Routing Line busy ID Line busy Routing No ID Code recognized Greeting The connection will be No Operator Hang up terminated, good-by. Time out To operator Wait for operator service Operator code Operator No.=9999 Please leave a... -
Page 3: System Layout
System Layout L1 L1 13VDC PROG MULT BATT LINE PORT 4 wires 2 wires 4 wires of line port: BATTERY 12V/7AH Red-green for Line-1 Yellow-black for Line-2 Line-2 13VDC PROG-TEL Line-1 Adapter Standard telephone set Multiple System Connection ... -
Page 4: Installation Procedures
I n s ta l l a t i o n P r o c e d u r e 1. Planning Please refer to the Numbering Scheme of PABX system and the Usage Instruction for standard telephone, and then fill in the “User Information Form”. -
Page 5: System Program
System Program Press ＃ to return to previous menu or to end data entry. SYS_N You could wait time out to previous menu or re-enter again while data entry incorrect. Group No. must be successive Number is XXXX. To confirm, press # sign, or For beginning No., dial 1 SYS_1 re-enter, up to 4 digits, 0000 means to delete... -
Page 6: Administrator Program
Administrator Program ADM N Press ＃ to return to previous menu or to end data entry. For working hour dial 1; for break hour dial 2; for closing hour dial 3; for holidays dial 4; Greeting for temporary announcement dial 5; for retrieving to auto-switch dial 6 ADM_1 convert ... -
Page 7: Mailbox Owner Program
Mailbox Owner Program Press ＃ to return to previous menu or to end data entry. Sorry, the number you entered is not correct, ＊ + 9 9 9 9 Please enter your password please enter again To enter a password, the new mailbox will be setup with capacity 32, language type is same as Greeting, while it has not been setup in Administrator Program ADM_8 You have X messages... -
Page 8: Voice Message Recording
Vo i c e M e s s a g e R e c o r d i n g To record/listen/delete any messages, press 2 in the main menu of Administrator Program, then follow the instruction message to select: Example 1: Record the Greeting for working hours in the native(1 ) language. -
Page 9: Extension Number Groups
E x t e n s i o n N u m b e r G r o u ps Extension number group(SYS_1) is used for setting the range of extension number and assistant, dialing the extension number outside the range will be announced “Identification Failed”. -
Page 10: Operator Number
O p e r a t o r N u m b e r EVM will disconnects the call for time out after Greeting, if SYS_3_0_[0] or unset operator number. EVM will disconnects the call for time out after Busy/No-answer message, if SYS_4_4_[2]. ... -
Page 11: Identification Code
Identification Code After EVM responding to incoming call, it will wait for PABX to transmit the Identification Code (ID Code) and play different messages according to the code. ID Code received by EVM EVM plays Remark No ID Code recognized. "Greeting"... -
Page 12: Message Notification
Message Notification Message Lamp(ML) Notification Operating way options Operating Route Remarks ML-ON code Ext. number suffix code ML-ON: SYS_5_7_[8] SYS_6_6_[ ML-ON code] ML-OFF code Ext. number Suffix code ML-OFF: SYS_5_8_[8] SYS_6_7_[ ML-OFF code] SYS_6_＊_[ Suffix code] Ext. -
Page 13: Information Menus
I n f o r m a t i o n M e n u s EVM contains 4 levels and 256 sections of menus (EVM2004 contains only 9 menus). An extension number of receptionist can be allocated for each menu section. ... -
Page 14: Other Functions
O t h e r F u n c t i o n s Program Explanation ADM_5_9901_[XXXX] See “Message Notification” on page 22 A is one of the numbers, 1~9, for auto-shift Information Menu from "Menu-X" to "Menu-AX" during breaking hour. ADM_5_9904_[AB] If A= 0, that means to delete. -
Page 15: Troubleshooting
Troubleshooting Problem Possible cause and solution Noise interference exists. If this cannot be fixed, set “non-silent compression It will intermittently play the Leaving Message of Mailbox. SYS_4_0_[2]” to improve the situation; but the voice capacity will decrease by 20%. ... -
Page 16: Reference Data For Pbxs
Reference data for PBXs You could just setup Extension Number Group, operator number and working hours to EVM for most PBX, but for some PABXs you may need to set function code and operating way as below: P A B X s O p e r a t i n g w a y F u n c t i o n c od e O t he rs... - Page 17 User Information Form Working Hours ADM_3_ Extension Number Group SYS_1_ ADM_5_ From / To Beginning Ending Backup Beginning Ending Backup Number Forward Mon. Tue. Wed. Thu. Fri. Sat. Break ADM_4_ Operator Number Working hours Breaking hours SYS_6_0_[ Area code SYS_3_5_[ Closing Operator code hours...
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