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• The warranty is valid in the country of purchase and
is satisfied by the authorised distributor.
• The warranty covers all manufacturing defects in
regard to the materials and workmanship, provided
that the product is used in accordance with the
user's manual, under normal conditions, by the
first end-user and within 12 months from the date
of purchase. Venicci assumes responsibility for the
repair or replacement of the defective product, but
the guarantor decides about the choice of how to
remove the defect and process the complaint.
• The warranty does not cover damage caused by
daily use, such as the wear of fabric as well as the
natural loss of colours and deterioration of the
materials resulting from the normal ageing of the
product.
• The warranty also does not apply in the event of
damage to the product due to accidental damage,
non-observance of the user's manual, improper
use, damage due to negligence, fire, contact with
liquid or other external causes.
• At the time of filing a complaint, the Venicci Avionaut
AeroFIX child safety seat must have all labels or an
identification number and may only be serviced by a
person authorised to do so.
Do you want to file a complaint?
• Do you want to file a complaint? When you see a
defect and want to file a complaint, please contact
the seller from whom you purchased the Venicci
Avionaut AeroFIX. When making a complaint, you
must provide proof of purchase that must be made
within 12 months prior to the service request.
• If it is necessary to send the product to a service
centre, you should return the product to the
distributor or seller. At the same time, the shipping
method and its costs should be agreed on, because
in the absence of such agreement, the guarantor
may refuse to cover the shipping costs. Damage
and/or defects that are not covered by our warranty
or consumer rights, and/or damage and/or defects
of the product not covered by our warranty may be
removed at the agreed fee.
• Replace your child safety seat with a new one if it
has been involved in an accident. To do this, you
will need: a note from the police regarding the
accident, a photo from an accident with a visible
seat or information from the police about this fact,
proof of purchase, confirmation from the insurer of
not including the child safety seat in the insurance
claim, the warranty card and sending the seat,
which was involved in the accident to us.
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