Subject to the exclusions set out below (1-9) the faulty appliance will then be repaired or
replaced and dispatched usually within 7 working days of receipt.
If for any reason this item is replaced during the 2-year guarantee period, the guarantee on
the new item will be calculated from original purchase date. Therefore it is vital to retain your
original till receipt or invoice to indicate the date of initial purchase.
To qualify for the 2-year guarantee the appliance must have been used according to the
manufacturers instructions. For example, appliances must have been descaled and filters must
have been kept clean as instructed.
The local distributor shall not be liable to replace or repair the goods under the terms of the
guarantee where:
1
The fault has been caused or is attributable to accidental use, misuse, negligent use
or used contrary to the manufacturers recommendations or where the fault has been
caused by power surges or damage caused in transit.
2
The appliance has been used on a voltage supply other than that stamped on the
products.
3
Repairs have been attempted by persons other than our service staff (or authorised
dealer).
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