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1、Problem with connectivity/The left and
right headphones are not paired / the
headphones cannot be connected to the
device/only one earbud connect the phone
Hello customer,
Thanks for your contact.We sincerely apologize for your inconvenience.
Could you please help to fully charge the earbuds and thn reset the earbuds?(See the a
ttachment)
(See the reset video link, T10 and T8 have the same reset steps)
http://www.tozostore.com/t8guide/
There are 3 steps for the reset steps:
--1-- Before reset, please delete the ALL TOZO Bluetooth records(include [TOZO-T10-L] an
d [TOZO-T10-R]) at your phone, then turn off the Bluetooth at your phone.
--2-- The two earbuds have to reset at a same time. (With press for 5 seconds to turn
off earbuds, release the hand, then press both earbud`s button at a same time and
hold for 15 Seconds until purple light flash twice, reset done.)
--3--After reset done, please press both earbuds for 3 seconds to turn on both earbuds,
then you can turn on your phones Bluetooth and connect the [TOZO-T10-R] at your
phone again.
Best regards
TOZO Customer Service
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Related Manuals for TOZO T10
Summary of Contents for TOZO T10
- Page 1 15 Seconds until purple light flash twice, reset done.) --3--After reset done, please press both earbuds for 3 seconds to turn on both earbuds, then you can turn on your phones Bluetooth and connect the [TOZO-T10-R] at your phone again.
- Page 2 And please put the Right one on the left side of the case to confirm if it is the battery case issue. ---method 3--- Lots of the issue can be resolved by reset steps. (See the reset video li nk, T10 and T8 have the same reset steps) http://www.tozostore.com/t8guide/ Thanks for your understanding and great efforts.
- Page 3 Thanks for your contact.We sincerely apologize for your inconvenience. So sorry, our warranty does not cover this situation :water damage.Lost.Dam age caused by human factors. Hope below link could help you. T10/T8 charge case/earcaps:http://www.tozostore.com/product-category/electro nics/bluetooth-earbuds-parts/ T10 L ear bud：https://www.amazon.com/TOZO-T10-L-Charging-Bluetooth-Earb uds/dp/B07RWGY26W/ref=sr_1_1?crid=SK0W633UBMYO&keywords=tozo+t10l& qid=1574759124&sprefix=tozo+t10+l%2Caps%2C403&sr=8-1 T10 R ear bud：https://www.amazon.com/TOZO-T10-R-Charging-Bluetooth-Earb uds/dp/B07RXS2YSL/ref=sr_1_2?keywords=tozo+t10+r&qid=1574759221&sr=8- Thanks for your kind understanding.
- Page 4 And please provide your full address so that we can send you the mini earcap ASAP. Best regards. TOZO Customer Service 5、Problems with waterproof Hello , Thank you for your message. As stated in the instructions, waterproof for daily life, and you cannot dip it into water.(See the...
- Page 5 After a few days, try again. If the problem not resolve, please let us know, we will assist you further. Best regards. TOZO Customer Service...