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Unify OpenScape Business V2 How-To

Unify OpenScape Business V2 How-To

Business connector (based hutc with dynamic registration)
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OpenScape Business V2
How To
OpenScape Business Connector
(based hUTC with dynamic registration)
Version 1.16

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Summary of Contents for Unify OpenScape Business V2

  • Page 1 OpenScape Business V2 How To OpenScape Business Connector (based hUTC with dynamic registration) Version 1.16...
  • Page 2 Within the OpenScape Business tutorials procedures for installation, administration and operation of specific devices, applications or systems, which are connected to OpenScape Business, are described. The tutorial addresses primarily trained administrators of OpenScape Business. OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 3: Table Of Contents

    4.2. OpenScape Business LCR Configuration (US) 4.3. Route Configuration 5. Special Configuration no DID 6. Firewall Rules 6.1. Outbound connection for https 6.2. Outbound connection for SIP signaling* 6.3. Outbound RTP Ports OSBiz 7. OpenScape Business Serviceability OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 4 16.04.2018 Add Screenshot Troubleshooting an Circuit License (Wulf) 08.05.2018 Add how many Users and Connectors (Wulf) 19.10.2018 Add additional IP Address Firewall rules (chapter 8.3) (Wulf) 07.02.2019 Add Enhanced Feature Interworking (Wulf) OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 5 **Numbers not allowed for Circuit User 07.10.2019 1.13 Adding IP Addresses and Port for additional SBC (important for Firewall) 18.10.2019 1.14 Some small text corrections 30.10.2019 1.15 Typo Error Ports 03.06.2020 1.16 OSBiz V3 Features OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 6: Introduction

    System. Each OpenScape Business System will get automatically an own trunk after running the wizard. Public Circuit Native SIP trunk Internet cloud Office Router On premise For the solution, two configuration steps are necessary Configuration of the Circuit environment (including hUTC) Configuration of OpenScape Business system OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 7: Configuration Of Circuit

    To connect OpenScape Business with Circuit you need an active Circuit Tenant. If you have not yet signed up for Circuit, please request a free Circuit Tenant to start the configuration steps. (https://www.circuit.com/home) Please enter the requested data. At the end sign up in circuit and login as administrator. OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 8: Circuit Licenses

    2.3. Create Circuit User(s) Login as Circuit Admin User and go to the Administration page: add at least the Circuit Users which should be able to place telephone calls with OpenScape Business. OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 9 Add at least the Circuit Users, which should be able to place telephone calls with OpenScape Business. Please assign the required licenses to the Circuit Users: OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 10: Request The Connectivity To Openscape Business

    Please add under settings Telephony the telephony connector. Per Circuit Tenant, max of 150 Connectors possible (Example 100 OSBiz Systems and 50 ATC) Each OSBiz can only have one connector. Please Generate the API Key OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 11 Now you can get the API Key, needed for further OpenScape Business configuration. “use the same API Key for each OpenScape Business system”. OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 12: Configuration Openscape Business

    If OSBiz WAN Interface is active, Internet Access via WAN must be possible, If WAN is active, OSBiz Circuit connector is only possible via WAN. If no Internet access via WAN OSBiz Circuit Connector will not work. Please be aware that STUN is prerequisite in OSBiz and working. OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 13: Circuit Connectivity Wizard

    Number of simultaneous circuit calls. The “upstream up to (Kbps)” value defines the overall bandwidth, which can be used for voice calls to the internet. This includes Circuit calls as well as ITSP and/or Device@Home calls. OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 14 API Key for each system”. Each System will create an own trunk to Circuit. Press OK&Next Press execute Function Wizard configures the trunks and establishes the connection to Circuit: Press OK&Next OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 15: Circuit User Instance

    Note: for each Circuit User Instance you need a free internal call number to address the virtual station, which represents the Circuit User in the system and max 150 User for OSBiz X Systems and 250 User for OSBiz S (per OSBiz System) Actions: Add new Circuit User; Edit configured Circuit User OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 16: Osbiz Circuit Cti Features V2R6 Fr2

    3.4. OSBiz Circuit CTI Features V2R6 FR2 3.5. OSBiz Circuit CTI Features V2R7 3.6. OSBiz Circuit CTI Feature Circuit Conference OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 17 OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 18 OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 19 OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 20: Osbiz Circuit Cti Feature Circuit Voicemail

    Disabling the OSBiz Voicemail settings of the specific Users (uncheck the Voicemail license and avoid forwarding to OSBiz Voicemail via CFU and CFNR) 3.8. OSBiz Circuit CTI Feature OSBiz Voicemail Configuration for Circuit Client (Precondition Voicemail is configured and running in OSBiz) OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 21: Osbiz V3 Features

    3.9. OSBiz V3 Features 3.9.1. OSBiz Circuit V3 Feature overview 3.9.2. OSBiz Circuit V3 Custom Conference Number OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 22: Osbiz V3 Circuit Voicemail In Call Management

    3.9.3. OSBiz V3 Circuit Voicemail in Call Management OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 23 OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 24: Osbiz V3 Snooze Interworkin

    3.9.4. OSBiz V3 Snooze Interworkin 3.9.5. OSBiz V3 Camp on OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 25: Osbiz V3 Alternative Number

    3.9.6. OSBiz V3 Alternative Number OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 26: Osbiz V3 Call Routing

    3.9.7. OSBiz V3 Call Routing OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 27 OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 28 OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 29: Circuit Teams

    3.9.8. Circuit teams OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 30 OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 31 OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 32: Osbiz Scenario Configuration

    Enter the MULAP DID (all needed prefixes are added automatically by the wizard) Enter the associated internal call number (callno) of the virtual user Enter the associated DID number of the virtual user OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 33 Leave the „Circuit“ wizard and Create a MULAP by entering the „Team Configuration“ wizard Press, “Add” to create a new MULAP Select the associated Deskphone Assign Name to MULAP and select the associated Circuit User callno OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 34: Scenario 2: Standalone Circuit User

    DID : 942 Standalone Labor Dlf circuit Native SIP Trunk Seizure Code: 856 Location data: Country code: 49 ITSP/PSTN Area code: 228 PBX no: 422785 Co DID Trunk: +49 228 422785 900 ... 999 OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 35 Enter the same DID as in step 2 Press OK&Next The next page gives an overview of all configured Circuit Users Press OK & Next Leave the „Circuit“ wizard, standalone user configuration is finished. OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 36: Configuration In Expert Mode

    Changes in Dial plan Create dial rule Configure Route table Delete the existing default entries for the Circuit route Add a Dial plan entry: <seizure code Circuit route>C<international prefix>-Z e.g. 856C00-Z Dial OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 37: Openscape Business Lcr Configuration (Us)

    Additional manual configuration in LCR is required in order to reformat the dial string to E.164 format. Changes in Dial plan Create dial rule Configure Route table Delete the existing default entries for the Circuit route Add a Dial plan entry: <seizure code Circuit route>C<international prefix>-Z e.g. 855C011-Z OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 38: Route Configuration

    Configure Route table: select Circuit route and assign the Circuit Dial Rule 4.3. Route Configuration Select Circuit Route Disable Call No. with international / national prefix: Set No. and type, outgoing: to Country Code OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 39 OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 40: Special Configuration No Did

    5. Special Configuration no DID This Chapter should give some hints, if Customer have no DID for each Circuit User and should configured only by experts. OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 41 Circuit User Wizard Use Expert Mode to configure external Number, which should show for external calls and delete DID OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 42 Configure Team Configure Call Number Type Configure No and Type outgoing OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 43: Firewall Rules

    For more details, see also Chapter Firewall hints 6.3. Outbound RTP Ports OSBiz Used RTP Ports OpenScape Business: 29274:30529 OSBiz S > Server 30528:30887 OSBiz X > Embedded Circuit RTP port range is 10000 - 20000 OpenScape Business V2 – How To: Circuit Interconnection...

  • Page 44: Openscape Business Serviceability

    FP_DH_CARD: lvl9 7.2. Additional helpful data and files for error analysis: OpenScape Diagnosis Logs Wireshark traces OSBiz TCP Dump Diagnostic data Service Center >> Status >> ITSP >> Circuit Trunk >> Diagnose OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 45 Check Status via OSBiz Service Center >> Status >> ITSP Status Circuit connector should registered? Check if SPE Support and have a valid Certificate is installed, if not disable SPE Support (expert mode >> basic settings >> System Flags OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 46 8.3. ** Numbers for Circuit user It’s not allowed to use e.g.: **1550 Number for Circuit user. 8.4. Incoming Calls not possible If incoming calls not possible, please check LCR Rules (Chapter 4). OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 47 TLS alert sent Please check the Minimal length of RSA keys: must 1024 SPE must disabled, if you have this Error in diagnostic ----- Last Diagnostic information for this User ----- OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 48 - outgoing connections from OSBiz to TCP na.yourcircuit.com:443 - Outgoing connections to TCP 35.222.85.63:65060, 35.222.85.63:65061 (TLS) - media UDP open from/to 35.231.244.59:10000-49999, and 35.232.51.243:10000-49999 - incoming TCP connections open from 35.222.85.63 to OSBiz signaling IP:port. OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 49 Stop TCP Dump and download the cap files Open with Wireshark, you will find messages sent to 35.246.135, but will get no answer, 8.11. Incoming and Outgoing calls not possible Please check automatic circuit trunk assignment OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 50 To generate the certificate, following is needed: Passphrase: Same Serial Number as in first Step Subject name, must be different from first step After press Generate, Certificate will be stored on your PC. OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 51 Export Certifcate X509 After press Load, Certificate will be stored on your PC Certificate import: first start with SPE CA Certificate import Press View Fingerprint to import Import SPE Certificate OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 52 Enable Flag SPE and if needed also SPE tone also OpenScape Business V2 – How To: Circuit Interconnection...
  • Page 53 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their...

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