Dtrovision PureLink PM-16X Operation / Troubleshooting Manual
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Dtrovision PureLink PM-16X Operation / Troubleshooting Manual

16x16 cross-platform modular matrix router
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PM Operation / Troubleshooting
Guide
TM
PureLink
22-10 State Rt 208
Fair Lawn, NJ 07410 USA
Tel: +1.201.488.3232
Fax: +1.201.621.6118
E-mail:
sales@purelinkav.com
www.purelinkav.com
For order support, please contact your local dealer.
For technical support, please contact us at
support@purelinkav.com

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  • Page 1 PM Operation / Troubleshooting Guide PureLink 22-10 State Rt 208 Fair Lawn, NJ 07410 USA Tel: +1.201.488.3232 Fax: +1.201.621.6118 E-mail: sales@purelinkav.com www.purelinkav.com For order support, please contact your local dealer. For technical support, please contact us at support@purelinkav.com...

  • Page 2: Table Of Contents

    PureLink by Dtrovision ABLE OF ONTENTS Chapter 1. How to operate the touch panel screen 1.1 System Information -------------------------------------------------------------- 1.2 Create -------------------------------------------------------------- 1.3 System configuration -------------------------------------------------------------- Serial communication -------------------------------------------------------------- LAN communication -------------------------------------------------------------- Router ID & Factory Reset -------------------------------------------------------------- 1.4 Preset -------------------------------------------------------------- 1.5 I/O Config --------------------------------------------------------------...

  • Page 3: Chapter 1. How To Operate The Touch Panel Screen

    PureLink by Dtrovision Chapter 1. How to operate the touch panel screen 1. System info Summary: On the system info menu, you can get information of the current system configuration Here is the following information you will see on the system info menu. 1.
  • Page 4 PureLink by Dtrovision Q: What is the audio button and what does it do? A: It displays the status of PM’s audio channel and output volume. Q: What is the system lock? Does it mean you can lock the system? A : Yes, it allows you to lock the front screen so even if someone mistakenly touch it or try to change the setting, this mode will prevent it from happening.

  • Page 5: Create

    PureLink by Dtrovision 2. Create Summary: You can either create new Video & Audio I/O channel or modify current Video & Audio I/O channel. Here are the following information you will see on the create menu. 1. I/O channel 2. Video mode 3.

  • Page 6: Serial Communication

    PureLink by Dtrovision Q: What will happen when video & audio mode is selected? A: It allows you to modify both video & audio channel simultaneously. Q: When do you set all, clr all and one to one buttons? A: Set all - It allows you to select all output channel at once Clr all - It allows you to remove all of selected output channel.

  • Page 7: Lan Communication

    PureLink by Dtrovision Default Router ID is 255. *Up to 255 units of PM Matrix router can be connected and operated in the same network either via RS-232 or LAN control by assigning different ID to each individual matrix router FAQ: Q: What are my other actions if I’m using an external control device which requires different RS-232 Setting?

  • Page 8: Router Id & Factory Reset

    PureLink by Dtrovision Number/Alphabet key pad - > Select IP address - > Select gateway address -> Select subnet make -> Press enter to make change. 3.3 Router ID & Factory reset Router ID Router ID is associated with protocol. Therefor, it is very important to know the ID number for the matrix router that you want to control FAQ: Q: What will happen if I use incorrect ID number from my command?
  • Page 9 PureLink by Dtrovision Factory Reset Factory reset will turn PM matrix system back to the factory default setting. RS-232 baud rate: 19200 bps IP address: 192.168.00.002 Gateway: 192.169.001 In/output connection: no connection Product ID: FAQ: Q: What would happen to the other settings on the PM matrix router? A: Here are the lists of other changes after the factory reset.

  • Page 10: Preset

    PureLink by Dtrovision 4. Preset Summary: Preset Function enables you to pre-program video & audio’s I/O channel and recall them as you need them. Definition of each button in preset menu: Preset select: PM has 16 empty slots where you can use to store your setting. Channel edit: Modify and save you video/audio I/O channel.

  • Page 11: I/O Config

    PureLink by Dtrovision 5. I/O Config Summary: On I/O configuration menu, you can configure I/O video, test patterns and preview monitoring output setting. Input config: It displays current input video and audio settings. Output config: It displays current output setting. Test pattern: enables to test output port b using built-in test pattern.

  • Page 12: Output Configuration

    PureLink by Dtrovision Q: Can you explain the definition of both video & audio menu? A: In video menu, there are three ways to configure the video input port: 1. SA - auto detect mode input will automatically detect the first active video signal. 2.

  • Page 13: Test Pattern

    PureLink by Dtrovision The only difference between input config and output config is that you have a full control of video and audio setting in the input config mode, but there is only audio setting available in the output config mode.

  • Page 14: Monitor Out

    PureLink by Dtrovision Q: How many different resolution and test pattern are there? A: Video Resolution Test Pattern 1024 x 768 @ 60Hz Color bars 1920 x 1200 @ 60Hz Cross Hatch 720 x 480p @ 60Hz 16 Gray 1280 x 720p @ 60Hz 256 Gray 1920 x 1080p @ 60Hz Black...

  • Page 15: Edid

    PureLink by Dtrovision Chapter 2. Matrix EDID Setting 1. EDID Summary: PM Matrix Router provides Auto EDID management system, easy and fail safe way to handle EDID via internal system and external EDID emulation. External EDID: user can use this function to emulate EDID by using any external display device. Internal EDID: user can freely select any pre-programmed EDID from internal EDID library.
  • Page 16 PureLink by Dtrovision 3. Choose the output that is connected to the display. 4. Choose the input (main) port that needs the EDID saved. 5. Press enter to save. 6. Power cycle the matrix.
  • Page 17 PureLink by Dtrovision Please continue to step 7 if the issue still remains. 7. Please repeat steps 1 through 3. 8. Choose the input (sub). 9. Choose the input (sub) port that needs the EDID saved. 10. Press enter to save the EDID. 11.
  • Page 18 PureLink by Dtrovision Programing Internal EDID 1. Press the EDID button on the top right 2. Press the Internal button on the bottom left. 3. Choose the resolution you are trying to achieve. You can scroll up and down using UP & DOWN buttons on the screen.
  • Page 19 PureLink by Dtrovision 4. Choose the inputs (main) ports that needs the EDID saved. 5. Press Enter to save. 6. Power cycle the matrix. Please continue to step 7 if the issue still remains. 7. Please repeat steps 1 through 3. 8.
  • Page 20 PureLink by Dtrovision 9. Choose the input (sub) ports that need the EDID saved. 10. Press enter to save. 11. Power cycle the matrix.
  • Page 21 PureLink by Dtrovision 2. PM Extenders can be programmed in both watts <Internal & External> 1) PM-CT101, PM-CT102, PM-CT103 uses the same method to save the EDID. 2) There is a dial with numbers and letters on all of the transmitters. 3) Here are the definition of the numbers and the letters on the rotary button: 0: EXTERNAL EDID 1: 800 x 600 @ 60Hz...
  • Page 22 PureLink by Dtrovision (If the green LED light blinks a few times, please repeat the steps one more time) 3) Power cycle the unit. How to save external EDID 1) Rotate the dial to 0. 2) Connect the monitor to the transmitter using HDMI cable. 3) Press save button for 4-5 seconds.

  • Page 23: Chapter 3. Basic Troubleshoot (Pm Matrix)

    PureLink by Dtrovision Chapter 3. Basic Troubleshoot (PM Matrix) 1. Symptoms *No Pictures *Picture Blinking *Wrong Color Output *Wrong Resolution Output *Note* If you don’t have the power & signal LED light on, please contact us at support@purelinkav.com 2. Resolutions *Note* Please test the unit after each step has been processed.
  • Page 24 PureLink by Dtrovision 3. Route the input ports to a different output ports and test if it’s working properly. 4. If all Input/output have the same issue, please try to factory reset. Config 5. Save the EDID (External or Internal) see 13 to 19 6.

  • Page 25: Chapter 4. Basic Troubleshoot (Pm Matrix Control)

    PureLink by Dtrovision Chapter 4. Basic Troubleshoot (PM Matrix Control) 1. Symptoms *Not responding to 3 party controller 2. Resolutions: 3. Check all the cable connections including the power supply adapter - Make sure all of the cables are working properly. 4.
  • Page 26 PureLink by Dtrovision - When you are in the Change Adapter Settings page as shown below, select the LAN adapter that you will use to communicate with the PM system. - For this example, we will select the middle listing, Qualcomm Atheros LAN Adapter. Double click on the listing.
  • Page 27 PureLink by Dtrovision - When the window changes to the Properties page for the Internet Protocol Version 4, enter the same IP subnet as the PM system. Please see example below of one possible setting to connect to the device. Be careful to not use the same IP address as another device on the network.
  • Page 28 PureLink by Dtrovision - Type in the IP address of PM, enter in port# 23 or 1200 and hit Ok - Step 3: “File” -> “Properties” -> “Settings” tab -> “ASCII Setup” button -> Ecoh typed characters locally” checked -> Ok Type in *999?version! or *(PM’s router ID)?version!

  • Page 29: Chapter 5. Basic Troubleshoot (Pm Matrix Extender)

    PureLink by Dtrovision Chapter 5. Basic Troubleshoot (PM Extender) 1. Symptoms *No Pictures *Picture Blinking *Wrong Color Output *Wrong Resolution Output *Note* If you don’t have the power & signal LED light on, please contact us at support@purelinkav.com 2. Resolutions *Note* Please test the unit after each step has been processed.
  • Page 30 PureLink by Dtrovision 4K PM Extenders can be programmed using either Internal or External EDID 1. PM-CR101-U, PM-CR102-U, PM-FR101-U, and PM-FR102-U used the same method to save EDID. 2. Press the menu button and then press the down arrow until you see EDID Setup, then press Menu to select.
  • Page 31 PureLink by Dtrovision With the extenders listed above, you will also have the capability to scale to a specific resolution. 1. Press the Menu button and then press the Menu button again to select Output Format. 2. Then you will press the right and left buttons to select your desired scaling resolution. 3.
  • Page 32 PureLink by Dtrovision 22. 3840 x 2160 @ 25Hz 23. 3840 x 2160 @ 30Hz 24. BYPASS Mode - If changing the EDID mode or Output resolution does not resolve the issue, please swap the swap the extender with a known working extender and check if the issue persists - If there is no spare / known working extender to swap, please move the extender to a known working zone and check if the issue persists.

  • Page 33: Chapter 6. Basic Troubleshoot (Pm Input / Output Cards)

    PureLink by Dtrovision Chapter 6. Basic Troubleshoot (PM Input / output card) 1. Symptoms *No Pictures *Picture Blinking *Wrong Color Output *Wrong Resolution Output • Left LED: "Connection status" The left LED will light up if PM-COS4-U or PM-FOS4-U card is properly connected to the PM matrix. The left LED will light up even if there is nothing plugged in to the ports.
  • Page 34 PureLink by Dtrovision *Note* If you don’t have the connection & signal LED light on, please contact us at support@purelinkav.com 2. Resolutions *Note* Please test the unit after each step has been processed. - Reseat the PM-FOS4-U card and check if Left LED lights up on every port of PM-FOS4-U. - If certain LEDs are still not lighting up, please swap the PM-FOS4-U card with a known working PM- FOS4-U card.

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