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CTM Visitor Fun ExploreBoard Series Installation Manual

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Installation
in·stal·la·tion
noun:
The act or process of making a machine, a service, etc., ready to be used in a certain place;
something (such as a piece of equipment) that is put together and made ready for use
1. The Importance of a Successful Installation
2. Equipment: Stands | Screens | Players | Tablets | Routers & 3G Sticks
3. In-Office (Advance) Assembly & Testing
4. Transporting Equipment
5. On-site Assembly & Installation
6. Confirming Connectivity
7. Installation Punch List
8. Parts List
9. FAQs | Frequently Asked Questions
Version 8.19.16
support@ettractions.com • 1-888-303-0615

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Summary of Contents for CTM Visitor Fun ExploreBoard Series

  • Page 1 Installation in·stal·la·tion noun: The act or process of making a machine, a service, etc., ready to be used in a certain place; something (such as a piece of equipment) that is put together and made ready for use Version 8.19.16 1.
  • Page 2 Importance of a Successful Installation The CTM Way Toolkit: We commit to delivering a superior Allen Wrench experience to our clients and partners— a pursuit of excellence in our daily interactions. Wrench Set Our ExploreBoard experience should be the “best in class”...
  • Page 3 Even if equipment has been received, - Sleek (Original) we cannot complete the set-up process without the host profile. - Sleek CTM02 - Sleek CTM 03 Using Existing Equipment: Stand Options for 42” Screens: - Iron Giant (Discontinued; do not re-use)
  • Page 4 Equipment: ExploreBoard Touch Screens Brand New Equipment: ExploreBoard Screen Sizes: Once a host location partner has been approved - 19” and the internet connection is confirmed, your touch - 32” screen order will be placed by the Ettractions team. - 42” Screens are shipped from Chicago.

  • Page 5: Installation

    Equipment: ExploreBoard Players Brand New Equipment: Once a host location partner profile is completed, your player will be prepared by the Ettractions team. RP 900 Media Players Players are set up and shipped from the Ettractions These players can accept HDMI, DVI and VGA cables connect to the screens, and will also office in Woburn, MA.
  • Page 6 Equipment: ExploreBoard Tablets Brand New Equipment: ExploreBoard Tablet Sizes: Once a host location partner profile is completed, - 10” your tablet will be ordered by the Ettractions team. - 15” - 22” Tablets are set up and shipped from ELO. Expect to receive your new tablet 2-3 days after host location connectivity is confirmed.
  • Page 7 Equipment: Routers & 3G Sticks NOTE: ExploreBoard Connectivity is Fully Explained in a Separate Training Module ETHERNET CABLE & ETHERNET PORT: Ethernet cables support a high speed internet connection between players , routers and wall ports. Using Wi-Fi Routers: Wi-Fi Only Connections: Wi-Fi routers allow us to connect the media player to the host location’s wireless network and are essentially wireless to Ethernet adapters.
  • Page 8 In-Office Assembly & Testing: ExploreBoards We know everyone is excited to get the new Importance of an ExploreBoard installed… but we also know In-Office Assembly arriving and realizing that something isn’t working (or that you are missing an important Assembling everything in your office part requiring a second visit) is frustrating.
  • Page 9 In-Office Assembly & Testing: ExploreBoards 4. Remove the Stand’s Frame Screen brackets are different for Pillar Stands depending on if you are using an NEC screen. Remove the frame using an Allen wrench to remove the 2 screws from the top and 2 from the Since this is older equipment, please bottom.
  • Page 10 In-Office Assembly & Testing: ExploreBoards Attaching Screens 6. Prepare Screen for Assembly Take screen and place it flat on the floor using to Screen Plates: foam pad from packing in the box to protect You are only looking to align 4 holes the screen from the floor.
  • Page 11 In-Office Assembly & Testing: ExploreBoards 8. Attach Screen Plate to Stand Sleek Stand Assembly: Lift screen and attach to stand via 4 holes. 1.) FLAT SCREEN PLATE IS ATTACHED Screw screen to stand with the nuts removed TO VESA PATTERN ON BACK OF SCREEN in step 5 a.) ELO SCREENS: SCREEN PLATE WILL MOUNT DIRECTLY TO BACK OF DISPLAY...
  • Page 12 In-Office Assembly & Testing: ExploreBoards Power strips are supplied by 9. Plug in Screen’s Cables & Connections Peerless and can be housed in the Plug cables into screen and pass under the screen storage area of the stand with to lead out to the back player storage area. the cable running under the base Put power strip inside storage area and run board to connect to the wall outlet.
  • Page 13 In-Office Assembly & Testing: ExploreBoards When using Pillar Stands , 10. Connect Player to Cables run your cables down the hollow pole Inside the Stand’s Storage Area from top to bottom and pull them out the back of the stand to connect to Pull your newly screen-connected cables down behind media player plate and power the player, router and screen.
  • Page 14 In-Office Assembly & Testing: ExploreBoards 12. Attach the Frame Carefully put frame on by slowly fitting it around the screen. One person should hold the frame while the other secures it with the screws and Allen wrench (4 screws from step 2.) 13.
  • Page 15 In-Office Assembly & Testing: ExploreBoards 14. Confirm Host Location Content Be sure to confirm that the host location profile information is correct, ensuring that the host’s logo appearing in the top left corner. Is the “Welcome to”… message correct? In rare circumstances, some host partners will request to block every profile’s booking information with a custom message routing visitors to their concierge or ticketing desk.
  • Page 16 In-Office Assembly & Testing: Tablets 1. Confirm Receipt of 3 Components: Locating the Serial Number Serial number appears on the back of the stand. Inspect each one for any damage:  (MAC Addresses are accessed in the tablet Settings.) Desktop Stand from Peerless ...
  • Page 17 Transporting Equipment NEVER Transport a Fully Assembled ExploreBoard... While this is tempting, you run the risk of severe damage, especially to the glass on the touch screen. Break Down the Equipment by Reversing the Assembly Steps Put screen back in it’s original box surrounded ...
  • Page 18 On Site Assembly & Installation Call ahead! Let both Ettractions and your host  partner know your intended installation date so all support teams are in place to address any issues while you are on site. Try and schedule a time when everyone ...
  • Page 19 Confirming Connectivity Tap “Explore Here” on the top left  Confirm map is showing on the profile  Tap “Tap to See Map and Directions”  Tap “Take This”  Tap “Mail this info to me”  Send Ops Manager an email and text message. ...
  • Page 20 Installation Punch List Training our Host Partners Cords & Connections: Show all the parts that  Confirm that plugs, wires and cords are secure.  constitute the board or tablet (Not too loose to be easily pulled/disconnected and not too tight to be pinched/damaged.) Explain the need for a steady ...

  • Page 21: Parts List

    Parts List FAQs Wrench Set: (Allen Wrench Set) http://www.homedepot.com/p/Workforce- What should I do if my host location Household-Tool-Kit-42-Piece-007-46/202279687 asks to move the ExploreBoard 25ft Ethernet cables: http://www.homedepot.com/p/Leviton-25-ft-White- for a conference, construction Cat-5e-Patch-Cord-R17-AG500-25W/100356934 project, remodeling, etc.? 3ft HDMI cables: http://www.homedepot.com/p/XEPA-3-ft-HDMI-Cable-V1- Investigate the circumstances carefully, 4-High-Speed-with-Ethernet-26602PB/203627563 as “remodeling”...
  • Page 22 Pop Quiz! FAQs What is the security code for tablets?  Can the ExploreBoard provide directions inside a building, like a mall or a large hotel complex? What screens require the use of a  ExploreBoards use Google to provide maps remote control? &...