LCT Eyegaze Edge User Manual page 30

TROUBLESHOOTING
With all the different models of phones, operating systems and communication aids there maybe times
where you need some extra help getting things working.
The following tips can help solve many issues, however you can always visit thinksmartbox.com. There
you can find many more answers, guides and ways to contact us to answer your queries directly.
My phone only says it has some functionality
Check in your Bluetooth settings on your phone that you have all permissions ticked (including contact
sharing and notifications), then in Grid - Settings - Phone select Disconnect next to your phone, then
Connect again and you should see your phone has all options available.
Do I still have to use the CallCenter and JustRemotePhone apps to use my
phone with Grid?
No, you only need your phone and Grid, no additional apps are needed. If you previously used
CallCenter and JustRemotePhone, and you do not use them for anything outside of Grid, you can
remove them.
What versions of Windows are supported?
Versions of Windows 8.1 and above support this feature.
Do I need to update my grid sets?
No, if you have previously been using your phone with Grid, you do not need to update your grid sets to
use the phone features.
Which phones are supported?
Android phones running version 6 and iPhone 6 or later are supported. We have tested a large
number of handsets to make sure they are compatible but there are too many for us to try them all! If
you have any trouble using your phone with Grid 3, please contact our Support Team and they can
help you.
Can I share contacts between my phone and Grid?
Not at the moment, Grid has its own contact list that is stored for each user.
Can my phone be connected to other Bluetooth devices while it is
connected to Grid?
Yes! Although this can mean that you will have to configure some options such as audio output on your
phone.
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