Qualys GUARD Quick Start Manual

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Before You Begin

You can easily install the Scanner Appliance on your network in minutes by
following the 3-step Quick Start. Please review your Starter Kit package
contents before you begin. The Scanner Appliance includes a user interface
for configuration and management. Users may choose to use the LCD display
and keypad or the optional Remote Console interface for remote access via
a VT100 terminal, such as Windows HyperTerminal.

Check Package Accessories

Your Starter Kit package should contain these components:
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NTERPRISE CANNER PPLIANCE
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User Guide
AC power cord
USB-to-RS232 converter cable 19" rack mount bracket kit
for Remote Console
(see Rack Mount Instructions —
to the left)
If any components are missing or damaged, please contact Qualys Support.

Review Network Requirements

The Scanner Appliance has the following network requirements.
Outbound HTTPS Access Your local network must be configured to allow outbound
https (port 443) access to the Internet, so that the
Scanner Appliance can communicate with the
QualysGuard platform.
The IP addresses for the hosts to be scanned must be
Accessibility of Target IPs
accessible to the Scanner Appliance. This is particularly
important if your network is designed with VLANs.
Bandwidth Minimum recommended bandwidth connection of
1.5 megabits per second (Mbps) to the QualysGuard
p a l f t r o m .
The Scanner Appliance is pre-configured with DHCP.
DHCP or Static IP
If you wish to configure with a static IP address, be sure
you have the IP address, netmask, default gateway, and
primary DNS.
Proxy Support Proxy support is available with or without authentication —
basic or NTLM. The Proxy server must be assigned a
static IP address and must allow transparent SSL
u t n n e n i l . g
Support
Contact Qualys Support
At Qualys, we are committed to providing customers and partners with the
highest quality service on all technical and account related questions. Our
dedicated staff of Security Engineers are specialized in network security to
assist customers quickly and effectively — 24 hours a day, seven days a week
by telephone, e-mail, and the web.
US and Canada
Europe/International
Web site

Understanding Messages

During operation, the Scanner Appliance reports the following errors in the
Scanner Appliance user interface (LCD display and Remote Console).
Activation Code/
Network Err.
Network Error
CAT5 cable
Communications Failure
See the QualysGuard Scanner Appliance User Guide for information on the
available configurations options and setup steps. Appendix B provides
comprehensive information about the appliance, including detailed
troubleshooting instructions that will assist you with resolving errors.

Rack Mount Instructions

To rack mount the appliance, follow these steps:
1 With a #2 flat blade screwdriver, remove all 6 plastic screws on both sides
of the Scanner Appliance.
2 Attach the mounting brackets to the sides of the Scanner Appliance using a
#2 Philips screwdriver and 6 10-32 x 5/16" stainless steel screws.
3 Mount the Scanner Appliance onto the rack using 4 10-32 x 3/4" rack
screws.
1 (866) 801 6161
+33 (0) 1 44 17 00 41
www.qualys.com/support
At startup, the Scanner Appliance failed to make a
connection to the QualysGuard platform and the Scanner
Appliance has not been activated yet. Please activate the
Scanner Appliance as described in the Quick Start.
At startup, the Scanner Appliance failed to make a
connection to the QualysGuard platform. This message
may appear because you need to enable additional
configurations, such as a static IP address and/or
Proxy support.
A network communication error occurred when the
appliance tried to poll the QualysGuard platform during
normal operation. This error can occur only after successful
completion of the Quick Start.