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HKBN Cisco 9971 User Manual

Cloud voice s service remote extension s (video)
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Cloud Voice S Service
Remote Extension S (Video)
Cisco 9971 IP Phone User Guide
(Version 5.0)
HKBN Enterprise Solutions is the brand / trading name of HKBN Enterprise Solutions Limited
and/or HKBN Enterprise Solutions HK Limited

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Summary of Contents for HKBN Cisco 9971

  • Page 1 Cloud Voice S Service Remote Extension S (Video) Cisco 9971 IP Phone User Guide (Version 5.0) HKBN Enterprise Solutions is the brand / trading name of HKBN Enterprise Solutions Limited and/or HKBN Enterprise Solutions HK Limited...

  • Page 2: Table Of Contents

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Table of Content Phone Set Features and Functions ..............3 Operation for IP Phone 9971 ..................3 Location of Control ......................4 Quick Installation Procedures ................7 Preference Setup ....................

  • Page 3: Phone Set Features And Functions

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone The Remote Extension service enabled by Cisco Unified IP Phone 9971 include a higher-resolution, fully backlit (VGA) color and touch-screen display, a USB port for peripherals, Gigabit Ethernet network and pc switch ports, and High-definition (HD) voice support, creating a more productive user experience for multimedia application engagement.

  • Page 4: Location Of Control

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Location of Control Item Description Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys.
  • Page 5 CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone the call. • Solid green —May be a connected call or an outgoing call that is not yet connected. If the call is connected, pressing this button displays the call details or the participants of a conference call.
  • Page 6 CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone incoming call is ringing. Messages button Dials to retrieve your Voicemail messages. Applications button Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information.

  • Page 7: Quick Installation Procedures

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Quick Installation Procedures Remote Extension offers an IP Phone for you to setting up in non-coverage remote offices or homes. Follow below steps to connect the IP Phone to a DHCP (Dynamic Host Configuration Protocol) broadband.
  • Page 8 CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Remove the small plastic cover located on the topside of the phone display. With your phone idle, slide the camera‟s USB connector into the phone‟s USB port (back of phone display).
  • Page 9 CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone 4. Enter your User ID (cv + your Cloud Voice S Number, e.g. your Cloud Voice S Number is 31234567, your User ID is cv31234567) 5. Enter your Password (your Cloud Voice S Number) 6.

  • Page 10: Preference Setup

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Preference Setup Adjust Brightness 1. Press the Applications button 2. Select Preferences. (Use the Navigation bar and button to scroll and select.) 3. Select Brightness.  To increase brightness, press the Right arrow on the Navigation bar ...

  • Page 11: Adjust Wallpaper

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Adjust Wallpaper 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Wallpaper and it will display different wallpaper in your IP phone.

  • Page 12: Basic Features

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Basic Features Placing a Call There are 4 options for placing a new call: 1. When using the handset, lift the handset and dial the number. 2. To make a new call on the current line, press the NewCall soft key and dial the number.

  • Page 13: Call Management Features

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Muting a Call 1. Press the Mute button. 2. To disengage mute, press the Mute again. Call Management Features Putting a Call on Hold 1. To put a call on hold, ...

  • Page 14: Redialing The Last Number Dialed

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Redialing the Last Number Dialed Press the Redial soft key Forwarding Calls to another Phone 5.5.1 Setting up Call Forwarding from your IP Phone 1. Activate - Press the Forward All soft key + destination number 2.

  • Page 15: Setting Up Call Forwarding Via Internet

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone 5.5.3 Setting up Call Forwarding via Internet https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp 1. Browse to website 2. Click „Cloud Voice S User Portal‟ button. 3. Enter your Cloud Voice S number and Cloud Voice S Password to login Cloud Voice S User Portal.

  • Page 16: Call Pickup

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Call Pickup 5.7.1 Call Pickup within your Group 1. Press the PickUp button to transfer a ringing call within your pickup group to your phone. 2. When your phone rings, press the Answer soft key to pickup and connect to the call.

  • Page 17: Voicemail Service (Ivoicemail Plus)

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone 6. VoiceMail Service (iVoiceMail Plus) Activating VoiceMail 6.1.1 Activating VoiceMail on your IP Phone Press the Message button on your IP Phone Enter your VoiceMail PIN followed by “#”...

  • Page 18: Remote Access To Voicemail

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Remote Access to VoiceMail 1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced and please select the language by pressing „1‟...

  • Page 19: Voicemail Service (Evoicemail)

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone VoiceMail Service (eVoiceMail) Activating VoiceMail 7.11 Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone 2. Enter your VoiceMail PIN followed by “#”...

  • Page 20: Remote Access To Voicemail

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Remote Access to VoiceMail 1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when you are accessing VoiceMail service from overseas.] 2. A welcome greeting message will be announced.
  • Page 21 CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Version 5.0...

  • Page 22: Using Phone Log

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Using Phone Log If your phone display indicates that you have missed calls, you can use the Missed Call option on the Directory menu to view your call history and to call back the person that you have missed.

  • Page 23: Password Management

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Password Management Change The Cloud Voice S Password 1. Visit Cloud Voice S User Portal at https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp 2. Enter your Cloud Voice S Number and Password 3. Click Login 4.

  • Page 24: Change The Ip Phone Pin

    CLOUD VOCIE S Serivce Remote Extension S (Video) – Cisco 9971 IP Phone Change The IP Phone PIN 1. Visit Cloud Voice S User Portal at https://adp.cloudvoice.hkbnes.net/pc/en/index.jsp 2. Enter your Cloud Voice S Number and Cloud Voice S Password 3. Click Login 4.

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