Mobotix Cloud Bridge User Manual
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Mobotix Cloud Bridge User Manual

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User Guide
MOBOTIX Cloud
© 2020 MOBOTIX AG
V02_5/14/2020

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Summary of Contents for Mobotix Cloud Bridge

  • Page 1 User Guide MOBOTIX Cloud © 2020 MOBOTIX AG V02_5/14/2020...

  • Page 2: Table Of Contents

    Support Imprint Notices Legal Notes Delivered Parts, Connectors, and Dimensions MOBOTIX Cloud Bridge – Scope of Delivery MOBOTIX Cloud Bridge – Connectors (Front) MOBOTIX Cloud Bridge – Connectors (Rear) MOBOTIX Cloud Bridge – Dimensions Installation and Setup Overview Optional Bridge and Camera Settings...
  • Page 3 User Management Managing Users Per-User Settings History Browser Overview Using the History Browser Using the Gallery Viewer Motion Alerts and Regions of Interest Exclusion Zones Creating Notifications Bandwidth Considerations Balancing the Bandwidth Bandwidth Usage and Recommendations Maps Using Maps System Alerts and Notifications Using System Alerts and Notifications Technical Specifications 3 / 102...
  • Page 4 4 / 102...

  • Page 5: Support

    Support 5 / 102...
  • Page 6 If you need technical support, please contact your MOBOTIX dealer. If their support cannot help you, they will contact the support channel to get an answer for you as quickly as possible. If you have Internet access, you can open the MOBOTIX help desk to find additional information and soft- ware updates. Please visit: www.mobotix.com >...

  • Page 7: Imprint

    Imprint 7 / 102...
  • Page 8 Imprint This document is part of the product manufactured by MOBOTIX AG (called manufacturer in the following); the document describes how to use and to configure the product and its components. Subject to change without notice. Copyright Information This document is protected by copyright. Passing on information to others is not permitted without prior written consent of the manufacturer.

  • Page 9: Notices

    Notices 9 / 102...
  • Page 10 All designs / procedures shown are subject to change without prior written notice.   All trademarks and registered trademarks mentioned are the properties of their respective owners.   Please visit our website www.mobotix.com or contact your local service engineer for further inform-   ation. Precautions for Use Device operability is subject to network capabilities of the install location.

  • Page 11: Legal Notes

    Legal Notes 11 / 102...
  • Page 12 MOBOTIX AG is not liable for any illegal use of its products. Declaration of Conformity The products of MOBOTIX AG are certified according to the applicable regulations of the EC and other coun- tries. You can find the declarations of conformity for the products of MOBOTIX under www.mobotix.com >...

  • Page 13: Delivered Parts, Connectors, And Dimensions

    Delivered Parts, Connectors, and Dimensions 13 / 102...

  • Page 14: Mobotix Cloud Bridge - Scope Of Delivery

    Delivered Parts, Connectors, and Dimensions MOBOTIX Cloud Bridge – Scope of Delivery MOBOTIX Cloud Bridge – Scope of Delivery Scope of Delivery MOBOTIX Cloud Bridge Item Count Description MOBOTIX Cloud Bridge Wall mount Power cord External power supply Important Safety Instructions...

  • Page 15: Mobotix Cloud Bridge - Connectors (Front)

    Delivered Parts, Connectors, and Dimensions MOBOTIX Cloud Bridge – Connectors (Front) MOBOTIX Cloud Bridge – Connectors (Front) MOBOTIX Cloud Bridge – Connectors (Rear) 15 / 102...

  • Page 16: Mobotix Cloud Bridge - Dimensions

    Delivered Parts, Connectors, and Dimensions MOBOTIX Cloud Bridge – Dimensions MOBOTIX Cloud Bridge – Dimensions 16 / 102...

  • Page 17: Installation And Setup

    Installation and Setup 17 / 102...

  • Page 18: Overview

    DHCP Enabled It is best to make sure the router supplied by your Internet provider has DHCP-enabled. The MOBOTIX Cloud Bridge and most cameras will use DHCP IP addresses by default. If you need to implement static IP addresses...
  • Page 19 MOBOTIX Cloud Bridge Connection Connect the MOBOTIX Cloud Bridge to the Internet. Use the WAN Ethernet port on the bridge and connect to your router or modem. This can be done either through a switch or directly. DO NOT CONNECT THE...
  • Page 20 Attach the Bridge to a Customer Account Attach the MOBOTIX Cloud Bridge to the customer account by pressing the Add Bridge button on the dash- board page. Enter the Attach ID of the bridge you are installing. A bridge can only be attached to one account at a time.
  • Page 21 Overview Prepare the Cameras Note Preparing MOBOTIX IoT cameras for MOBOTIX Cloud is a lot easier using the free-of- charge MxManagementCenter. Start MxManagementCenter, and in the Welcome wiz- ard, select Add and start Pre-Configuration Mode. MxManagementCenter will help you accomplish these tasks:  ...
  • Page 22 Overview Add Cameras The MOBOTIX Cloud Bridge will continually scan for cameras on the network. After about five minutes, a properly connected camera will appear on the Customer Dashboard as an Available Camera. Press the Plus sign to attach the cameras and start recording.
  • Page 23 Installation and Setup Overview Configure Camera Settings Select the Gear icon next to the cameras on the Customer Dashboard to adjust the camera settings. If using a layout or camera view to see preview images, click the down arrow in the top right of the camera’s preview to open the Actions menu (see Fig.

  • Page 24: Optional Bridge And Camera Settings

    Bridge Static IP Address To configure the MOBOTIX Cloud Bridge with a static IP address, you will need to connect a monitor and key- board to the bridge. You can login to the admin interface with user admin and the password is the last five digits of the Bridge’s serial number.

  • Page 25: Introduction

    Introduction 25 / 102...

  • Page 26: The Mobotix Cloud Bridge

    The MOBOTIX Cloud Bridge The MOBOTIX Cloud Bridge The MOBOTIX Cloud Bridge is a critical component to making the MOBOTIX Cloud VMS operate. It is the con- nection between the cameras and other input devices and the MOBOTIX Cloud data center. Without the bridge, no data can get to the cloud, and no data or video can be seen by the user.

  • Page 27: Cameras For The Mobotix Cloud

    The software almost always has security issues and serious bugs. It is common for these cameras to crash and hang. The MOBOTIX Cloud VMS will automatically do everything it can to reset and restart cameras that crash or fail like this. However, cheaper cameras tend to crash and fail more often because the testing pro- cesses applied to them by the manufacturer are less stringent.

  • Page 28: Bridges

    Introduction The Web User Interface Bridges When a bridge is first used, it must be connected to your MOBOTIX Cloud account before you can record video, add cameras, or perform any other functions. Adding a Bridge From the Dashboard, click the Add bridge button in the lower right corner to add the bridge to your account.

  • Page 29: Cameras

    Once the bridge is added and attached to your account, you will be able to add cameras and start the recording process. Fig. 9: Attaching a bridge to MOBOTIX Cloud by entering the Attach ID Cameras Once a bridge has been attached to an account, it will begin to scan the network for compatible cameras. It will scan on both the WAN and CamLAN sides of the network.
  • Page 30 MOBOTIX Cloud below. Fig. 10: Adding cameras to MOBOTIX Cloud Allow up to five minutes for new camera discovery. Some cameras, such as Samsung, will only make an ONVIF announcement upon their startup. If the bridge is started after such a camera, it will need to be power-cycled to be discovered.

  • Page 31: Layouts

    Introduction The Web User Interface Layouts A layout is a configurable screen that allows you to customize the display size and positions of cameras pre- view video. Layouts remain the same across the web interface and the mobile devices. You can control, which layouts users get access to.
  • Page 32 Introduction The Web User Interface Adding Cameras to a Layout When creating a layout (after the first one has been created), select Layouts on the main menu tree on the left. Click the name of the current layout as shown in Layouts menu, p.
  • Page 33 Introduction The Web User Interface Fig. 14: Adding cameras to a layout 33 / 102...
  • Page 34 Introduction The Web User Interface Editing Layout Settings From the Layouts menu, select Settings. You can rename the layout, choose aspect ratios for the cameras, along with the maximum number of cameras per row and the option to show the camera name above each preview window.

  • Page 35: Camera Settings

    Camera Settings 35 / 102...

  • Page 36: Configuring Cameras

    Camera Settings Configuring Cameras Configuring Cameras You can configure common settings across all added cameras. Such settings include retention, resolution, bandwidth, bit rate, motion settings and alerts. Specific options will change based on the camera. 36 / 102...
  • Page 37 Name: You can give the camera any name you would like. This name will be shown in the Dashboard, Alerts, and the Layout displays. We recommend using descriptive names. Login: The username and password used to access the camera. For MOBOTIX MOVE cameras, this is the user- name and password for ONVIF access.
  • Page 38 Camera Settings Configuring Cameras Fig. 16: Camera settings Retention Cloud Retention: Sets the number of days that recorded video will be kept in the cloud. Note that changing this value may affect billing. Fig. 17: Camera Retention Settings 38 / 102...
  • Page 39 Configuring Cameras Resolution The MOBOTIX Cloud VMS utilizes two streams of video. The first is Preview Video and the second is Full Video. Normally, preview video is recorded continuously, and full video is recorded only on motion (events). Preview Video Resolution: Sets the resolution of the preview video that will be recorded.
  • Page 40 Camera Settings Configuring Cameras Record When: Specifies when full video is to be recorded. Normally, the bridge only records video if it detects motion, but you can also select to do full recording all the time. Keep in mind that the preview video is always recorded.
  • Page 41 Configuring Cameras Motion Detection The MOBOTIX Cloud VMS includes an integrated motion detection system. This system can be adjusted in many ways and can have as many different regions as you need. Master Motion Sensitivity: This is the default level of motion sensitivity that is applied to the entire image.
  • Page 42 Camera Settings Configuring Cameras Alert Mode: The VMS has an alert mode, which is specified in the Account Settings. Alerts will only be cre- ated when the corresponding alert mode is active. This is generally used for applications where you would like one set of alerts normally, but another set of alerts at a different time.
  • Page 43 Camera Settings Configuring Cameras Location The address and latitude/longitude information are used when placing the camera on the map. You only need to enter this information if you are going to utilize the map. The data here can be edited graphically using the Map interface.
  • Page 44 Camera Settings Configuring Cameras Metrics Bandwidth: A graph of how much data has been transmitted to the cloud data center for this camera. Packet Loss: A graph of packet loss between the camera and the bridge. If this graph shows red, it means that your network may have problems.

  • Page 45: Bridge Settings

    Bridge Settings 45 / 102...

  • Page 46: Configuring The Bridge

    Bridge Settings Configuring the Bridge Configuring the Bridge Similar to Camera Settings, you can access the Bridge Settings by clicking the Gear icon under Actions for a bridge. General Settings Bridge You may configure the name of the bridge, the time zone and the default bandwidth. The bridge name is a convenience feature to help identify the bridge.

  • Page 47: Metrics Settings

    Bridge Settings Configuring the Bridge Location If you provide location information, the bridge can set a location on the Map page to help you locate your cameras. The bridge will look up the latitude and longitude if you only provide the street address, city, state, and zip code.
  • Page 48 Bridge Settings Configuring the Bridge Bandwidth This graph shows the average bandwidth used during the previous hours and days. This is a stacked graph that shows the total bandwidth along with the percentage used for real-time vs. background:   Real-time bandwidth is used by the preview images, live streaming videos and system meta-data.  ...
  • Page 49 Bridge Settings Configuring the Bridge Storage This graph shows the total amount of data changed for a given hour. Values that are negative indicate that more video was uploaded than stored locally. A pattern should emerge after several days, showing a sus- tainable amount of data uploaded vs.
  • Page 50 Bridge Settings Configuring the Bridge Local Display If the bridge supports Local Display, this tab will appear in the bridge settings. Enabling local display will show the selected layout on the video output of the bridge’s HDMI or Display Port connectors. Select the lay- outs you wish to use, check Local Display on Monitor, and press Save Changes.

  • Page 51: User Management

    User Management 51 / 102...

  • Page 52: Managing Users

    User Management Managing Users Managing Users User management appears for those with Admin or User Admin permissions. Fig. 31: User management 52 / 102...
  • Page 53 User Management Managing Users Adding Users Adding users requires a unique email address along with their first and last name. Once users have been added, they will receive an email with a link. They need to click this link to validate their email address and choose a password.
  • Page 54 User access can be controlled using this screen. Disabled users will no longer be able to log into the MOBOTIX Cloud VMS. You can also set the time period of the day that users can log in and the actions that users can take.
  • Page 55 User Management Managing Users User Actions   Administrator: Highest permission possible for a user. All permissions are enabled, including viewing permissions.   Edit Account Settings: View and edit all account settings. (Control, Days, Security, Camera, Alerts, Notifications, Privacy, Sharing, and Responders).  ...

  • Page 56: Per-User Settings

    User Management Managing Users   View Previews: View preview images from cameras. Per-User Settings Cameras It is possible to restrict access to cameras on a per-user basis. This is accomplished in the User Settings dia- log on the Cameras tab shown below. To hide cameras from a user, drag them from the Access to the No Access side.
  • Page 57 User Management Managing Users Layouts In addition to restricting access on a per-camera basis you can also restrict or grant access to cameras based on layouts. This screen allows you to indicate which layouts a user can access. Fig. 36: Restricted layouts 57 / 102...
  • Page 58 User Management Managing Users 58 / 102...

  • Page 59: History Browser

    History Browser 59 / 102...

  • Page 60: Overview

    History Browser Overview Overview The History Browser provides methods for you to review video recordings from your cameras. The top of the screen shows the current video image. This is normally a preview video. The lower part of the screen is a timeline control with navigation buttons.
  • Page 61 History Browser Overview Fig. 37: Start video download The Notifications page will show an entry for the video and will also indicate when the video is ready to download. The online notification indicator will also appear in the upper right when the video is ready for downloading.
  • Page 62 History Browser Overview Fig. 39: Notifications page Press the Cloud icon to download the prepared video. Play a Video: Pressing the Play button will play the full video segment under the cursor or the selected region. Zooming the Image: You can zoom the video image when looking at preview or full video. Press the mag- nifying glass to do so.
  • Page 63 History Browser Overview Finding Historic (Recorded) Videos The History Browser allows you to drag the timeline and play full video segments. Full video is indicated by dark blue and motion by light blue. Fig. 40: The History Browser Selecting Portions of Video The History Browser allows you to select a section of video using [Shift]+click for the beginning and [Shift]+click for the end of your selection.
  • Page 64 History Browser Overview Gallery Viewer The History Browser includes a function to provide a gallery view. The Gallery Viewer is accessed by pressing the ZOOM OUT button on the display. When zooming out, the browser will show nine images each from a dif- ferent time.
  • Page 65 Overview Downloading Video Clips MOBOTIX Cloud makes downloading your videos very easy. You can download the high-resolution version as it comes directly from the camera. We coalesce smaller clips that overlap together into a single clip for your convenience. In cases of high motion, it may be desirable to download only a part of the available video.

  • Page 66: Using The History Browser

    History Browser Using the History Browser Using the History Browser Zoom Level The History Browser zoom level can be 8 Hr, 2 Hr, 10 Min, or 1 Min as shown in Fig. 45: History Browser zoom level. The darker gray and lighter colors each indicate whatever time span is selected by the zoom. The dates at the bottom also show weekdays in lighter color and weekends in darker gray.
  • Page 67 History Browser Using the History Browser Scrolling Scrolling in the History Browser is done by clicking in the middle of the timeline and holding down the left mouse button while moving it left and right. Fig. 46: History Browser scrolling by time You may also scroll through dates by clicking, holding and dragging on the dates at the bottom of the history browser.
  • Page 68 History Browser Using the History Browser Popup Calendar Click on the Calendar icon near the time indicator to select a date and to view historic video as shown in Fig. 48: History Browser calendar. Fig. 48: History Browser calendar Popup Time Selector To jump directly to a specific hour, minute, and second in the History Browser, click directly on the time dis- play to access the popup as shown in Fig.
  • Page 69 History Browser Using the History Browser Previous and Next Frame Fig. 50: History Browser Previous and Next frame illustrates the buttons for one frame at a time forward and backward. The arrow keys on the keyboard will also perform the same actions. Press and hold to get con- tinued advance of frames.
  • Page 70 Fig. 52: History Browser Previous and Next image. The MOBOTIX Cloud system tracks objects on the screen. When an object is as large as it ever gets and as close to the center of the screen as it gets, it is marked as a key image. Key images can be very useful for a shot of a hallway or isolated door entryway.

  • Page 71: Using The Gallery Viewer

    History Browser Using the Gallery Viewer Playback and Download With an area marked, the video can be played in the browser. If the user has permissions to download video then the Download button will appear. Pressing this button will start the download process. If it takes more than 15 seconds for the video to be retrieved, a new dialog window will open, and you will be notified when the video is ready for downloading.
  • Page 72 History Browser Using the Gallery Viewer Fig. 56: History Browser zoom out to Gallery Viewer The Gallery Viewer shows a series of images in a 3x3, a 4x4 or a 5x5 view. Markers appear at the top of the timeline to represent the frames that appear in the gallery viewer. Fig.
  • Page 73 History Browser Using the Gallery Viewer Fig. 58: Gallery Viewer choose display 73 / 102...
  • Page 74 History Browser Using the Gallery Viewer 74 / 102...

  • Page 75: Motion Alerts And Regions Of Interest

    Motion Alerts and Regions of Interest 75 / 102...

  • Page 76: Exclusion Zones

    Motion Alerts and Regions of Interest Exclusion Zones Exclusion Zones Often there is repetitive motion in a scene that you want to ignore. A great example of this is a TV or a sway- ing tree. Having constant motion makes it difficult to quickly find the item you are looking for. In this scene, there is a TV in view of the cameras that will appear as constant motion.
  • Page 77 Motion Alerts and Regions of Interest Exclusion Zones Creating the Exclusion Zone We can mask out a motion area by going to the Camera Settings > Motion tab. Fig. 60: Motion detection settings The red boxes show where motion is currently detected. As you can see, the TV is triggering motion. We can remove that by creating a new region and dragging a box around the TV.

  • Page 78: Creating Notifications

    Motion Alerts and Regions of Interest Creating Notifications Fig. 62: Exclusion zone in place This is an example of the timeline with the TV masked out. It is significantly easier to find motion events. Fig. 63: History Browser tuned for motion detection Creating Notifications This example illustrates setting up email notifications on a door.
  • Page 79 Motion Alerts and Regions of Interest Creating Notifications Fig. 64: Camera view Open Camera Settings > Motion tab. Create a new region, place it over the door and walkway to the door and name it Entry-Exit. Fig. 65: Motion settings Check the Alert checkbox. Select the time range in which you would like this alert to be active. 79 / 102...
  • Page 80 Motion Alerts and Regions of Interest Creating Notifications Fig. 66: Alert When Select the users you want to alert. Fig. 67: Alert Who Lastly, specify if this should be considered a High or Low alert. Every user can choose in their profile if they would like to be notified on Low and/or High alerts.
  • Page 81 Motion Alerts and Regions of Interest Creating Notifications Fig. 69: Alert summary Finally, this is an example of an email notification. 81 / 102...
  • Page 82 Motion Alerts and Regions of Interest Creating Notifications Fig. 70: Email alert example Notice that you can click the link in the email to be taken to that moment and begin playback in the History Browser. If you are not logged in, you will be prompted to login. There is also a link that takes you to the notification settings for your user.

  • Page 83: Bandwidth Considerations

    Bandwidth Considerations 83 / 102...

  • Page 84: Balancing The Bandwidth

    MOBOTIX Cloud VMS. The goal is for a bridge to be able to upload all video from cameras to the MOBOTIX Cloud data center within a day. Learning to use the Bridge Settings > Metrics dialog will help to setup and adjust the system in such a way to have a good user experience and happy customer.
  • Page 85 Bandwidth Considerations Balancing the Bandwidth Fig. 72: Bandwidth example 2 Notice that the cycle is predictable and repetitious. In some cases, the bandwidth may change at a customer location. Here is an example of the bandwidth going down and the video storage building up over the last few days because there is more video being added to the bridge than can be transmitted.
  • Page 86 Bandwidth Considerations Balancing the Bandwidth has not been fully transmitted to the cloud. This is a situation where something must be adjusted, or video will be purged off the bridge before it is uploaded. We have provided many different tools to try and optimize bandwidth usage. If the system is installed for a business that keeps regular daily hours, then one such way is to set the business hours up via the user’s account settings: Fig.
  • Page 87 Bandwidth Considerations Balancing the Bandwidth Fig. 76: Bridge settings The bandwidth can also be adjusted to the maximum rate available based on the local Internet connection. So, in this example, during work hours, the maximum transmit rate is 100 kbps, but outside of work hours the transmit rate is 6 Mbps.

  • Page 88: Bandwidth Usage And Recommendations

    Bandwidth Considerations Bandwidth Usage and Recommendations Fig. 77: Installer diagnostic tools Out of 16 cameras, the average is 50 % duty cycle overall. Most of the bridge installations fall into an average duty cycle of 40–50 %. Outdoor cameras have significantly higher duty cycles. Higher duty cycles are no prob- lem as long as there is adequate bandwidth.
  • Page 89 Bandwidth Considerations Bandwidth Usage and Recommendations Example 2 We replaced a camera installation at a daycare center. They were providing low-resolution video to parents so they could check on their children. Using their previous system, they were only able to support ~20 sim- ultaneous viewers.
  • Page 90 Bandwidth Considerations Bandwidth Usage and Recommendations Fig. 79: Bridge settings without background bandwidth You can see that the bridge has been set to not use any background bandwidth during working hours and to use 4 Mbps during non-work hours. Here is what the corresponding metrics look like and they confirm those settings.

  • Page 91: Maps

    Maps 91 / 102...

  • Page 92: Using Maps

    Maps Using Maps Using Maps Cameras can be added to Google Maps so that they can be overlaid on the map at their physical location. The range of view of the camera can also be indicated on the map. Clicking a camera on the map brings up the preview video of the camera.
  • Page 93 Maps Using Maps Fig. 82: Map example floors There are two ways to add cameras to the map. One is to specify the address of a camera (Camera Settings > Location tab). Fig. 83: Camera location settings Entering a street address will add it to the map and automatically fill in the latitude and longitude. By default, the cameras are added to the 1st floor.
  • Page 94 Maps Using Maps Fig. 85: Map Edit settings The next step is to enter the address of the location. This will zoom the map to the address location. Because this is an embedded Google Map, all the Google Map functionality is available, such as pan and zoom using a mouse or touch pad.
  • Page 95 Maps Using Maps Fig. 87: Camera location settings filled in by map placement Additional changes can be made such as moving the camera between floors in the camera settings. To remove a camera from the map, delete the street address, latitude, and longitude in Camera Settings > Location.
  • Page 96 Maps Using Maps 96 / 102...

  • Page 97: System Alerts And Notifications

    System Alerts and Notifications 97 / 102...

  • Page 98: Using System Alerts And Notifications

    The reseller must enable system notifications for your account, and you must also enable them as an admin user. When logged into the MOBOTIX Cloud system, open the user profile by clicking your name in the upper right corner. Select My Profile and go to the Notifications tab.
  • Page 99 System Alerts and Notifications Using System Alerts and Notifications Timeline Colors When System Notifications are enabled, additional colors are turned on in the history browser as shown in Fig. 90: Timeline colors. This is very helpful for troubleshooting the system. Offline Video Motion...
  • Page 100 System Alerts and Notifications Using System Alerts and Notifications 100 / 102...

  • Page 101: Technical Specifications

    Technical Specifications 101 / 102...
  • Page 102 Technical Specifications MOBOTIX Cloud Bridge Hardware Order Code Mx-S-BRIDGEA-DT-15 Number of Cameras/   HD1 (720p): typ. 15 IP cameras ONVIF S Channels   HD2 (1080p): typ. 10 IP cameras   HD3 (3MP): typ. 5 IP cameras Interfaces   2x Gigabit Ethernet (WAN, CamLAN)  ...

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