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lIMITED WARRANTY
Please contact our service hotline by phone, email or fax before
sending the device. This allows us to provide support in the event
of possible operator errors.
All furniture manufactured and sold by TDC USA, Inc. is warranted to the original
purchaser against defects in workmanship and materials. If a product manufactured by
TDC fails during the first year from date of purchase under the terms of our limited
warranty, TDC will replace the item at no charge. After one year, it will be the original
purchasers' responsibility to pay for freight and packing. TDC reserves the right, in the
case of discontinued or out of production models, to replace with an item of similar
quality. (Glass breakage is not warranted.)
Note: You must retain original receipt to obtain warranty!
Frames:
Frames are warranted against defects in materials and workmanship from the date of
original purchase. Damage to frames or welds due to commercial use, improper assembly,
exposure to water and sub-freezing temperatures, and/or abuse are not covered.
Fabric:
Fabric on cushions, slings, and umbrellas is warranted against separation at the seams.
Fading, mildew, and/or discoloration due to exposure to elements, chemicals, and spills
are not covered.
Powder coat and/or Paint:
The finish is warranted against blistering, peeling, or cracking. Fading resulting from
exposure to elements, chemicals, and spills are not covered. Scratches and chips due to
normal wear and use are not covered
Umbrella:
Umbrella frames are warranted against manufacturer's defects in workmanship and
materials.
Safety Warning! Umbrellas must be closed when not in use and taken down in windy
conditions.
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Customer Service
Limited Warranty
Item #80808, 88938, & 88939
1-800-599-8898
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Freight & Packing:
TDC will be responsible for shipping, handling, and packaging charges for all valid
warranty claims.
Care & Maintenance:
Be careful to never allow water build up in frames as this will cause corrosion and freeze
damage in cold climates. Wash all frames with a solution of mild soap and water. Rinse
with clean water and dry with a soft absorbent cloth towel. Frames can be treated with
a liquid wax for maximum protection against UV rays and/or salty damp air. If your
set includes cushions, slings, and/or an umbrella, they may be cleaned by hand with a
solution of soap and water with a clean water rinse.
ExClUSIoN:
• Damage caused by acts of nature
• Wind damage
• Failure caused by unreasonable, unanticipated or abusive use
• Failure caused by a lack of reasonable and necessary care and maintenance
• Normal fade of fabrics, upholstery or woven materials
• Glass table tops
• Bursting or cracking of tubing due to exposure to water and freezing
temperatures
• Changes in wood color due to the natural aging of the wood
lack of original receipt will void warranty.
Customer Service: Monday-Friday 9:00am-5:00pm EST
By Phone: 800-599-8898
By E-mail: support@tdcusainc.com
Item #80808, 88938, & 88939
Customer Service
Limited Warranty
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1-800-599-8898
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