Broadcastvision Entertainment AudioFetch FETCH4 NE User Manual
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Broadcastvision Entertainment AudioFetch FETCH4 NE User Manual

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The dynamic AudioFetch system enables Android and Apple smartphones and tablets with the
AudioFetch App to receive local audio from TVs etc. AudioFetch should operate in a "plug-and-
play" manner when one audio source per channel is connected to AudioFetch and the
Ethernet jack is on a suitable WiFi router. Additional instructions are included below. Please
note that AudioFetch can be ordered/expanded in 4 channel increments.
Your AudioFetch application is as follows:
Proposal Number
AudioFetch Model
Specific Cables Requested
Note: If no specific cables or lengths are requested, a 25' Ethernet cable and 6' RCA to
stereo jack cables for each channel will be enclosed.
Additional cable lengths and types are available at
Please call AudioFetch technical support at 888.330.4283 x3 if your application differs from the
above.
2019-04-12
AudioFetch User Manual
Thank you for your purchase of:
By Broadcastvision Entertainment
:
:
:
www.monoprice.com
1

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Summary of Contents for Broadcastvision Entertainment AudioFetch FETCH4 NE

  • Page 1 AudioFetch User Manual Thank you for your purchase of: By Broadcastvision Entertainment The dynamic AudioFetch system enables Android and Apple smartphones and tablets with the AudioFetch App to receive local audio from TVs etc. AudioFetch should operate in a “plug-and- play”...

  • Page 2: Table Of Contents

    CONTENTS The AudioFetch App ..............................3 Connecting AudioFetch to audio sources and WiFi .....................3 AudioFetch “Swag” - TV Signage, Table Tents, Cardio Clings and Window Stickers ............4 The free AudioFetch Ad Portal ............................5 Expanding AudioFetch for Additional Channels - Add a Card ..................5 OPTIONAL: Accordio - Provides Wireless Inputs using existing or new FM/900 MHz transmitters to save cabling audio sources to AudioFetch.

  • Page 3: The Audiofetch App

    1. The AudioFetch App Download the latest AudioFetch app for free ® ® from the Google Play or Apple iTunes store. Familiarize yourself with the drop down menu including the help menu section should it be needed during installation. 2. Connecting AudioFetch to audio sources and WiFi Connect each audio source to a channel input on AudioFetch.

  • Page 4: Audiofetch "Swag" - Tv Signage, Table Tents, Cardio Clings And Window Stickers

    Picture A: Cable Types Remove Picture B: Audio Input Types Protective Cover Optical Digital Analog Input Coax Input Input choose one 3.5mm Optical Digital Plugs Stereo Plug Plug Coax 3. AudioFetch “Swag” - TV Signage, Table Tents, Cardio Clings and Window Stickers Post the provided signage on the TVs.

  • Page 5: The Free Audiofetch Ad Portal

    4. The free AudioFetch Ad Portal The AudioFetch app displays custom ads and notices which can be managed from the cloud. Log into the ad portal at www.audiofetch.com/portal using the username and password provided below to post your ad/info graphic that can direct users to website, an e-mail address, and/or phone number that you specify.
  • Page 6 FETCH12 - 12 channel Expandable FETCH16 - 16 channel Expandable ADD a 2nd, 3rd, or more AudioFetch boxes FETCH20+ - 20+ Channel Expandable Then follow these instructions to add additional card(s): Connect the expansion channel card to Remove the AudioFetch Cover the base card as seen here.

  • Page 7: Optional: Accordio - Provides Wireless Inputs Using Existing Or New Fm/900 Mhz Transmitters To Save Cabling Audio Sources To Audiofetch

    protective covering of the expansion card holes then reattach the top cover. 6. OPTIONAL: Accordio - Provides Wireless Inputs using existing or new FM/900 MHz transmitters to save cabling audio sources to AudioFetch. Fitness centers and sports bars often have existing 900MHz audio transmitters...

  • Page 8: Configuration Management - "The Doghouse

    When ordering Accordio, specify the desired channel line-up by channel scheme and channel number (i.e.: Broadcastvision Series 2, channels 1-4 or Cardiotheater xTV channels 1-8) corresponding to channels A-D or A-H of each Accordio box. A stereo jack to stereo jack cable is included to cable the received audio to the AudioFetch channel inputs: 7.
  • Page 9 On a Windows device: Install then run the Windows version Doghouse Utility to locate AudioFetch box(s) on the network. The Windows version Doghouse Utility looks like this: On Android or Apple (iOS) devices: Search and install “AudioFetch Doghouse” in the Google ®...

  • Page 10: Welcome Page And Navigation Links

    In AudioFetch systems employing more than one AudioFetch box, all of the boxes present should appear in the listing, like this: Each box has its own configuration settings, in other words each box has its own independent Doghouse. When installing a system with multiple boxes, each Doghouse must be accessed in order to configure each of the boxes correctly.

  • Page 11: Network Setup

    Use the links in the DOGHOUSE NAVIGATION section to access each of the configuration pages. 7.3. Network Setup On the NETWORK SETUP page check “Use Automatic IP Address” to have the AudioFetch box receive its’ IP address automatically (from the network’s DHCP server). Or uncheck this setting and enter values for: Manual IP Address Subnet Mask...

  • Page 12: Multi-Box Setup

    After any changes are made on the NETWORK SETUP page, the “Save Settings” button at bottom of page must be clicked, otherwise the new settings will be lost when navigating away from this page. When the Save Settings button is clicked, the settings are saved and the AudioFetch box will automatically restart.
  • Page 13 Most AudioFetch installations are single-box, in this case ensure that “BOX A” is selected from the drop-down list - as shown in the image above (this is the factory default setting). In multi-box installations, the AudioFetch App needs to know how to coordinate the order of channels it displays with channels from each of the AudioFetch boxes present.
  • Page 14 BOX B Note that if channel names have been assigned (see info about that later in this document), the names will be displayed by the app instead of default channel numbers shown above, but the ordering will still be determined by the BOX A/B designation. Each AudioFetch box must be separately configured with a BOX A/B/C/D…...
  • Page 15 If two or more boxes have the same designation, then the system will not operate correctly. Accessing the Doghouse and configuring the BOX designations is mandatory in multi-box installations! Note: When multiple AudioFetch boxes are ordered to work together on the same network, they will be pre-configured for you and this procedure will not be necessary.
  • Page 16 When the drop-down selector is used to change the box designation, the list of other boxes is cleared. In this case just click the detection link again to re-display all the boxes. After detection, the box setting for each will be displayed as shown above (in the column labeled “Setting”).

  • Page 17: Channels Setup

    The App by default reserves 16 channels for each box when displaying channel numbers in a multi-box system – this is because each box can potentially contain up to 16 channels. This has a special impact when boxes with fewer than 16 channels are used. In the previous example, a 2-box system had one 16-channel box designated as BOX A and one 4-channel box designated as BOX B.
  • Page 18 All installed channels are enabled and all the channel name fields are blank. The App will display its default channel numbers for this box, as described above. NOTE: Boxes with fewer channels installed will show the non-installed channels greyed out. The default channel numbers displayed by the App may be replaced by making entries in the “Name”...
  • Page 19 IMPORTANT: The “Save Settings” button must be clicked after any changes are made, otherwise the new settings will be lost at the next power cycle. With the redefined channel names shown above, our 2-box example system will now have the App displaying a continuous set of channel numbers: 1-4 for the 4-channel BOX A, and 5-20 for the 16-channel BOX B.

  • Page 20: Audio Settings

    7.6. Audio Settings The AUDIO SETTINGS page is used to access three different sets of configurations: AUDIO GAIN PUBLIC ADDRESS ACE (Audio Control and Enhance) The AUDIO GAIN section displays current audio status (signal level, active input source) for the channel selected from the drop-down list, and allows the gain to be adjusted.
  • Page 21 b. If the Audio Gain setting is very low (a large negative number) then this might be the problem – try changing the Audio Gain setting to a number like 15 (positive fifteen) c. If it remains at 0% then check if enabled in the Channels Setup page, check the audio connections, else something is likely wrong in the cabling or audio source Optimum Peak Audio Status is when the status hits 60% to 85% at its maximum If Peak Audio Status is too low or too high, enter a new value for Audio Gain.
  • Page 22 In the PUBLIC ADDRESS section, select the designated PA channel from the drop-down list – the example presented below shows Channel 5 selected Use a mobile device (preferably with earphones), listen to a different channel on the AudioFetch system, one that has an active audio source (TV, music, etc.), then speak into the microphone –...
  • Page 23 A lower/slower setting means a longer period of sound from the microphone must be detected before an interrupt occurs – this helps prevent accidental interrupts but it also means there is a longer delay before the interrupt occurs after a person starts speaking into the PA microphone. If a lower setting is required for your situation, then personnel making announcements should be trained to preface their announcement with a word or two to stimulate the slower detection (example: “Announcement, announcemnent,...

  • Page 24: System Status

    7.7. System Status The SYSTEM STATUS page shows basic information about the system and connected users (see example on next page). Not all information is refreshed automatically, click the “Refresh” button at the bottom of the page to update the display of latest status. Click the “Reset Statistics”...
  • Page 25 Click anywhere in the “Connected Users per channel” area and a detailed list of currently connected users is displayed with various sorting options provided by the drop-down selector:...

  • Page 26: Tools And Utilities

    AudioFetch provides additional monitoring statistics online, click the link at the bottom of the SYSTEM STATUS page to access the online reporting service. Contact AudioFetch Support if you have lost or forgotten your online login credentials. 7.8. Tools and Utilities The TOOLS AND UTILITIES page provides means to change the Doghouse username/password, an alternate QoS adjustment which can improve audio quality on some networks, settings related to how automatic firmware updates are delivered, and other utility functions.
  • Page 27 The “Force alternate WMM VOICE QoS” checkbox should be used when experiencing audio quality issues – especially on busy networks. Experiment with this setting to determine if it can improve audio quality. Expected behavior is that audio will be better with this box un- checked on networks using Cisco equipment, and better with this box checked on networks using non-Cisco equipment.
  • Page 28 There is a checkbox to enable/disable Online Automatic Firmware Updates, which are provided from time to time by AudioFetch (the box must be connected to a network with Internet access). Default setting is enabled, AudioFetch recommends this be left enabled. AudioFetch system firmware updates are rare and generally occur late at night.

  • Page 29: Contact & Links

    Clicking the “Restore Factory Settings” button clears most AudioFetch Doghouse settings, restoring to factory default values. The Audio Gain settings for each channel will not be changed. AudioFetch will automatically reboot after clicking this button. After performing a factory restore, Doghouse settings should be reviewed and adjusted as necessary (don’t forget that the username/password will be reset back to default ADMIN/admin as well).

  • Page 31: Stadium Mode

    8. Stadium Mode Section 7.4 describes how to employ multiple AudioFetch boxes to increase the number of separate audio channels. It is important to note that each box in a multi-box system like this can support up to 250 users, therefore each audio channel displayed in the AudioFetch App can support at most 250 simultaneous users.
  • Page 32 AudioFetch supports this by operating in an optional “Stadium Mode” where multiple boxes are operated in parallel to support large numbers of users listening to a small number of audio channels. To operate an AudioFetch system in Stadium Mode: 1. Calculate how many AudioFetch boxes are required: a.

  • Page 33: Reference Information - Network Traffic And Guest Networks

    · A user who starts the AudioFetch App will see three available channels: CH-1 CH-2 CH-3 · The user will receive an audio stream from one of the 18 AudioFetch boxes, the AudioFetch system will automatically ensure that the user streaming load is distributed evenly amongst the boxes.
  • Page 34 Network traffic used by the AudioFetch System, unless otherwise noted packets are unicast between IP address of the Mobile Device (running AudioFetch App) and IP address of AudioFetch Box: Mobile Device (AudioFetch app) à AudioFetch box: Traffic direction: Protocol source port dest port UDP multicast (239.255.255.250) p_1 *...
  • Page 35 Guest Networks: Most wireless routers and access points provide a WiFi “Guest Network” or “Guest Access” feature – typically a separate WiFi SSID which provides internet access but limits access to other local resources on the network (such as printers, network storage, etc.) which is useful when providing public WiFi access.

  • Page 36: Regulatory Compliance Statements

    wireless router or access point must be configured with exception rules to allow communication between mobile devices on the guest network and the AudioFetch Box. In some cases simple firewall rules may be sufficient, in other cases it may be necessary to place the guest network on a separate VLAN together with the AudioFetch Box, your IT personnel will need to make this determination based on configuration capabilities of your specific network equipment.

This manual is also suitable for:

Audiofetch fetch4Audiofetch fetch8Audiofetch fetch12Audiofetch fetch16

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