Advertisement
Quick Links
How to maintain the accuracy of your Smart
Ear
We developed and tested our thermometers for maximum accuracy around typical human body
temperatures ranges:
Between 95 ℉ and 107.6 ℉
Between 35 ℃ and 42 ℃
If you notice or suspect inaccurate readings from your Smart Ear, follow these steps to fix the
issue:
1. Make sure the tip of the Smar Ear thermometer is clean. First, remove the cap. Using a
cotton swab with alcohol, gently circle it around the inner sensor area at the tip of the
Smart Ear. Be sure to clean the inner flat surface of the sensor - not just the rim (see
picture below).
2. To ensure an accurate temperature reading for children 1 year or older, and adults, gently
tug the ear straight up and back, then snugly insert the tip into the ear canal and press the
large button. Per the U.S. Mayo Clinic,
newborns.
3. Remove the batteries for one minute and then reinsert them. This will allow the Smart
Ear's internal components to reset which can fix accuracy issues.
4. Lastly, perform a factory reset your Smart Ear by holding down the large power button
and the small button on the left side for about ten seconds. Let it power all the way off
before you pair and take a new reading.
digital ear thermometers aren't recommended for
Advertisement
Subscribe to Our Youtube Channel
Related Manuals for Kinsa Smart Ear
Summary of Contents for Kinsa Smart Ear
- Page 1 1. Make sure the tip of the Smar Ear thermometer is clean. First, remove the cap. Using a cotton swab with alcohol, gently circle it around the inner sensor area at the tip of the Smart Ear. Be sure to clean the inner flat surface of the sensor - not just the rim (see picture below).
- Page 2 If you still have issues after following these steps, please reach out to our Customer Happiness team right away at www.kinsahealth.com/help. Thanks!
- Page 3 Settings and enable Bluetooth. On most devices, it’s listed at the top of the Settings menu. Then go back to the Kinsa app, open it, and select the Ear you are setting up – Sesame Street Ear or Standard Ear.
- Page 4 1. Get the latest Kinsa app If you were already using the Smart Ear, but then it stopped connecting, make sure you have the latest Kinsa app by visiting this website on your iPhone: bit.ly/kinsaforiphone. If you see an UPDATE button, tap it. If you see an OPEN button, you've got the latest version already.
- Page 5 Android - Troubleshooting connecting the Smart Ear If you are having trouble connecting your Kinsa Smart Ear, don’t worry! There are just a few simple steps to getting you on track. IMPORTANT: If you are a Nougat OS user, and pairing the Kinsa ear keeps failing, go to the phone’s Settings and turn off Bluetooth.
- Page 6 5. If the Kinsa turned off, press the power button to turn it on. If the Ear is on but the Bluetooth icon has disappeared, hold down the white Bluetooth button until the Bluetooth icon appears again. 6. Tap “PAIR DEVICE”. Note that for some Android devices, the pairing request dialog may appear in the Notification bar at the top of the screen.
- Page 7 Android - Troubleshooting Stick Setup or Temperature Reading errors There are a few issues that can interfere with the setup or temperature reading of your Kinsa Stick thermometer on an Android device, but don’t worry – we will take you through each possibility until you’re ready to go.
- Page 8 Audio Settings Now that everything is clean and connected, let’s check some of your smartphone's audio settings as these can cause setup and temperature reading issues as well. NOTE: We will be calibrating / setting up the thermometer after checking these settings. If setup was completed once before, don’t worry.
- Page 9 2. Tap “Menu > My Apps & Games”. 3. Scroll down and see if there is an update for the Kinsa app. If so, update the app. Reopen the Kinsa app, navigate to the menu option (upper left), and tap “Set up Thermometer”.
- Page 10 - Troubleshooting Stick Setup or Temperature Reading errors There are a few issues that can interfere with the setup or temperature reading of your Kinsa Stick thermometer on an iOS device, but don’t worry – we will take you through each possibility until you’re ready to go.
- Page 11 1. On your iPhone, double-tap the home button. 2. Swipe the Kinsa app up to close it. 3. Next be sure the headphone jack is clear of lint. You can clean the headphone jack by gently using a toothpick to clear it out.
- Page 12 2. Tap on “Updates” (lower right). 3. Scroll down to “Kinsa” (if shown) and accept the update if available. Reopen the Kinsa app, navigate to More > “Set up my thermometer”. Do not touch the volume during setup. If the app doesn’t appear to sense the adapter/thermometer, make sure the flat side of the thermometer is even with the surface it is resting on.
- Page 13 Don’t change the phone volume. Wait about 30 seconds between readings. Kinsa takes its best readings from room temperature, so back to back readings can confuse it. Reboot Smartphone Lastly, we recommend rebooting or restarting your smartphone to clear out any junk settings or glitches which may be causing trouble.
Need help?
Do you have a question about the Smart Ear and is the answer not in the manual?
Questions and answers