Chorus Hyperfibre XGS-250WX-A User Manual

Residential gateway

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Hyperfibre Residential Gateway

User Guide

December 2020

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Page 1 No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Chorus New Zealand Limited. This document is the property of Chorus New Zealand Limited and may not be copied without consent.
Page 2: Table Of Contents
Table of Contents ABOUT THIS USER GUIDE ..................1 XGS-250WX-A HYPERFIBRE RESIDENTIAL GATEWAY OVERVIEW ......2 HOME NETWORK AND CHORUS BROADBAND ............7 GETTING READY FOR HYPERFIBRE ..............22 HYPERFIBRE INSTALLATION AND CONNECTION ............ 27 SETTING UP THE HYPERFIBRE RESIDENTIAL GATEWAY ......... 31 CONFIGURING AND MANAGING HYPERFIBRE WI-FI ..........
Page 3: About This User Guide
Chorus Hyperfibre Residential Gateway to get the best possible broadband experience. 1.2. About this document This documentation has been developed by Chorus as a guide to using and configuring the Hyperfibre Residential Gateway. Chorus endeavours to make this document as comprehensive and technically accurate as possible.
Page 4: Xgs-250Wx-A Hyperfibre Residential Gateway Overview
The Hyperfibre Residential Gateway is a free-standing unit that should be located on a flat surface, such as a desk or shelf, close to the Chorus ITP, taking care to avoid any blocking of the Wi-Fi signal from the television or other appliances.
Page 5 DNS server/client • DDNS • Port forwarding • Network Address Translation (NAT) • Network Address Port Translation (NAPT) • UPnP IGD 1.0 support • • • IP/MAC/URL filter • Multi-level firewall and ACL December 2020 Page 3 © Copyright Chorus 2020...
Page 6 Pressing the Reset button for less than 10 seconds reboots the Hyperfibre Residential Gateway; pressing the Reset button for 10 seconds resets the Hyperfibre Residential Gateway to the factory defaults. You should only use this button if explicitly by your Service Provider or a Chorus representative. Telephone...
Page 7 Note that the Hyperfibre Residential Gateway should not be installed in locations unsuitable for electronic equipment, e.g. underfloor, roof cavity, or in areas that too hot or have exposure to dust or moisture. December 2020 Page 5 © Copyright Chorus 2020...
Page 8 Too small of a bend radius in the cable can result in damage to the optic fibre. Keep the Hyperfibre Residential Gateway out of direct sunlight. Caution Prolonged exposure to direct sunlight can damage the unit December 2020 Page 6 © Copyright Chorus 2020...
Page 9: Home Network And Chorus Broadband
The home network enables this connectivity, and consists of multiple components: Figure 5: The Home Network The Fibre ONT (Optical Network Termination) connects the home network to the Chorus fibre access network. It converts Internet traffic within the home to light and connects your home to your Internet Service Provider and the Internet.
Page 10 Note that if you are using a separate Residential Gateway device, then this device needs to plug into the LAN 10G port and the other ports, including LAN1-LAN4, TEL1-TEL2, WLAN and USB1-USB2 will be disabled. December 2020 Page 8 © Copyright Chorus 2020...
Page 11 • Most Ethernet Switches use 1 Gbps ports. 10 Gbps switches are currently expensive, and you need multiple devices with 10 Gbps Ethernet ports to take advantage of them. December 2020 Page 9 © Copyright Chorus 2020...
Page 12 1.1 - 4.8 Gbps * Under optimal conditions and position of home device to access point. Speeds can vary significantly depending on the band and number of streams the access point and home device supports. December 2020 Page 10 © Copyright Chorus 2020...
Page 13 2.4 GHz Wi-Fi channel, i.e. devices use the optimum channel at their location. Alternatively, you can set the 2.4 GHz Wi-Fi channel and 5 GHz Wi-Fi channel as completely independent networks and manually assign devices to each band. December 2020 Page 11 © Copyright Chorus 2020...
Page 15 Wi-Fi Mesh systems are specifically designed to be easy to setup and can interconnect seamlessly using wireless or, for better performance, Ethernet cabling or Powerline. The following diagram shows a typical WiFi mesh solution: Figure 9: Example Wi-Fi Mesh solution December 2020 Page 13 © Copyright Chorus 2020...
Page 16 Mesh network. The Wi-Fi alliance has developed a new standard, EasyMesh™, for mesh interoperability that will allow compatible devices to seamlessly interconnect. Chorus is looking at introducing this technology into our Residential Gateway- compatible ONTs in 2021, which will make extending Wi-Fi coverage within the home much simpler.
Page 17 The speed and convenience of Powerline can make it a useful way to extend your home network, particularly if you have patchy Wi-Fi coverage. Powerline adaptors usually work seamlessly out of the box, although you should test using different power plugs to get the optimum performance. December 2020 Page 15 © Copyright Chorus 2020...
Page 18 Good quality, stable Wi- Fi is preferred. Smart Watches either use Bluetooth to connect to Wi-Fi a Smart Phone or tablet or use Wi-Fi. 2.4 GHz should be sufficient. December 2020 Page 16 © Copyright Chorus 2020...
Page 19 Other devices are more portable, such as smart phones, tablets and computers, but tend to be used where people congregate, like bedrooms or the main lounge area. December 2020 Page 17 © Copyright Chorus 2020...
Page 20 Gateway, so Ethernet cabling makes sense. As there are more than five devices, one of the Hyperfibre Residential Gateway LAN ports is connected to an Ethernet Switch. Laundry 4 sq m Figure 11: Ethernet cabled connectivity December 2020 Page 18 © Copyright Chorus 2020...
Page 21 An Ethernet cable (or possibly a Powerline adaptor) is used to connect the Mesh Access Point to the Hyperfibre Residential Gateway. Mesh Laundry 4 sq m Figure 13: Wi-Fi Mesh or Extender to improve Wi-Fi coverage December 2020 Page 19 © Copyright Chorus 2020...
Page 22 This is only an example. In practice, one well-placed Access Point would probably provide good Wi- Fi coverage for such a home, but if the house has multiple stories, or there are other factors preventing good Wi-Fi coverage, then Wi-Fi Mesh or Wi-Fi Extenders may help. December 2020 Page 20 © Copyright Chorus 2020...
Page 23 This guide looks at how to get the most out of your Home Network and Hyperfibre Residential Gateway and covers a range of topics as shown below: Figure 14: Getting the most out of the Hyperfibre Residential Gateway and Gateway December 2020 Page 21 © Copyright Chorus 2020...
Page 24: Getting Ready For Hyperfibre
4.3. Hyperfibre Residential Gateway performance The Hyperfibre Residential Gateway is fully optimised for Hyperfibre speeds: December 2020 Page 22 © Copyright Chorus 2020...
Page 25 Placing the Hyperfibre Residential Gateway in the living space. If more uniform coverage around the house is required, then an Access Point could be placed in a more central location, provided that cabling costs aren’t prohibitive. December 2020 Page 23 © Copyright Chorus 2020...
Page 26 Hyperfibre Residential Gateway 1 Gbps ports. This standard has largely been replaced by Cat 6, but supports Gigabit devices that remain in one location, like televisions, Wireless Access Points or desktop computers December 2020 Page 24 © Copyright Chorus 2020...
Page 27 Often used as a backhaul existing power wiring to distributed Wireless Access Points within the within the house house, particularly if the Hyperfibre Residential Gateway is not located in a central location. December 2020 Page 25 © Copyright Chorus 2020...
Page 28 If you have multiple Wi-Fi Access Points, e.g. smart hubs for lighting or security, then ensure they are using different channels from your main access point, to reduce interference or channel crowding. December 2020 Page 26 © Copyright Chorus 2020...
Page 29: Hyperfibre Installation And Connection
5.3. Hyperfibre Residential Gateway Cabling Connection As part of the Hyperfibre install, a Chorus technician will connect the Chorus fibre optic cable to the Hyperfibre Residential Gateway, power up the Hyperfibre Residential Gateway and confirm the service is connected.
Page 30 RJ-11 ports (TEL1 and TEL2). • The Chorus technician will connect the fibre optic cable with the APC adapter into the 10GE optics connector. This cable plugs into the wall-mounted Chorus Internal Termination Point (ITP).
Page 31 Devices connected to the LAN1, LAN2, LAN3 or LAN4 port can connect at 1G/100 Mbps. These ports will auto-synchronise to the highest of these speeds that your device can support. December 2020 Page 29 © Copyright Chorus 2020...
Page 32 Fixed devices, such as desktop PCs, televisions or media streaming devices can connect to the Hyperfibre Residential Gateway using Wi-Fi but if you experience performance issues you should consider direct connecting them with Ethernet cables. December 2020 Page 30 © Copyright Chorus 2020...
Page 33: Setting Up The Hyperfibre Residential Gateway
The default username and password are printed on the Hyperfibre Residential Gateway label. Figure 19: Web Login Window You can change the Hyperfibre Residential Gateway Username and Password through the Maintenance menu, as shown below: Figure 20: Change Hyperfibre Residential Gateway Username and Password December 2020 Page 31 © Copyright Chorus 2020...
Page 34 Hardware version of the Hyperfibre Residential Gateway Boot version Boot version of the Hyperfibre Residential Gateway Software version Software version of the Hyperfibre Residential Gateway Chipset Chipset of the Hyperfibre Residential Gateway December 2020 Page 32 © Copyright Chorus 2020...
Page 35 • If you are unsure of the Wi-Fi SSID name, particularly if you have changed it from its default. Figure 22: Hyperfibre Residential Gateway Device Information / Status View December 2020 Page 33 © Copyright Chorus 2020...
Page 36 (full or auto) • max bit rate • errors received • errors sent • packets received • packets sent • bytes received • bytes sent • Click Refresh to update the displayed information. December 2020 Page 34 © Copyright Chorus 2020...
Page 37 IPv4 Address IPv4 address Netmask Netmask Gateway IPv4 gateway address Primary DNS Primary Domain Name Server Second DNS Secondary Domain Name Server PON Link Status Whether the PON link is up or down December 2020 Page 35 © Copyright Chorus 2020...
Page 38 Number of packets dropped on the transmit WAN connection Rx Dropped Number of packets dropped on the receive WAN connection Err Packets Number of errored packets on the WAN connection Click Refresh to update the displayed information. December 2020 Page 36 © Copyright Chorus 2020...
Page 39 Identifying ‘uninvited guests’, who might accidentally or deliberately connect to your home network. If you are unsure about a device connecting to your Wi-Fi network, consider changing your Wi-Fi password. Figure 24: Home Networking Information / Status View December 2020 Page 37 © Copyright Chorus 2020...
Page 40 Table entry Each entry indicates the status (active or inactive), Table entry connection type, device name, IP address, hardware address, and IPv4 address allocation of each connected local device. Click Refresh to update the displayed information. December 2020 Page 38 © Copyright Chorus 2020...
Page 41 6.6. DNS Configuration Domain Name Servers (DNS) form the core of the Internet, converting URLs (like www.chorus.co.nz) into IP addresses that your computer uses to connect to them. DNS servers talk to each other to maintain a list of URLs to IP addresses, but can be a source of connectivity issues.
Page 42: Configuring And Managing Hyperfibre Wi-Fi
You can have up to four SSIDs assigned to the 2.4 GHz Wi-Fi band, but they share the same Wi-Fi channel. To set the attributes for this channel and SSID: • Configure the wireless 2.4 GHz connection as required. • Click Save. Figure 26: 2.4 GHz Wi-Fi Status/Configuration December 2020 Page 40 © Copyright Chorus 2020...
Page 43 Choose an encryption mode from the drop-down menu: • OPEN • • WPA/WPA2 Personal • WPA/WPA2 Enterprise * WPA Version Choose a WPA version from the drop-down menu: • WPA1 • WPA2 • WPA1/WPA2 December 2020 Page 41 © Copyright Chorus 2020...
Page 44 WPA version, WPA encryption mode, WPA key, Enable WPS, WPS mode. • the following options become available: Primary RADIUS server, port and password; Secondary RADIUS server, port, and password; RADIUS accounting port. December 2020 Page 42 © Copyright Chorus 2020...
Page 45 Figure 27: 5 GHz Wi-Fi Status/Configuration Field Description Enable Select this Enable Select this checkbox to enable Wi-Fi checkbox to enable Wi-Fi Bandwidth Choose from: • 20 MHz • 40 MHz • 80 MHz December 2020 Page 43 © Copyright Chorus 2020...
Page 46 * When Encryption Mode is set to “WPA/WPA2 Enterprise”: • the following options are no longer available: WPA version, WPA encryption mode, WPA key, Enable WPS, WPS mode. • the following options become available: Primary RADIUS server, port and password; December 2020 Page 44 © Copyright Chorus 2020...
Page 47 Wireless Diagnostic tool, as shown below (hold option key while clicking on Wi-Fi icon). The following figure shows a typical Home Network Wi-Fi scan, showing the current Wi-Fi channel is also being used by neighbouring homes. December 2020 Page 45 © Copyright Chorus 2020...
Page 48 Make sure devices are on the latest software or firmware. This will not only ensure you get the best possible speed but is also important for the security of your device and network. December 2020 Page 46 © Copyright Chorus 2020...
Page 49 If your device is capable of being cabled to the Hyperfibre Residential Gateway, or to an Ethernet switch, then do so. This will not only improve the performance of the device, but free up the Wi-Fi channel for other devices. December 2020 Page 47 © Copyright Chorus 2020...
Page 50: Using The Hyperfibre Residential Gateway Functions
Internet server, which is not a common home requirement. Also, if you leave connections on static addresses then you can run into conflicts later, if you forget. • Click Save to store your changes. December 2020 Page 48 © Copyright Chorus 2020...
Page 51 Should be set to Route mode for normal use. IPv4 Address IP IP Address of the Hyperfibre Residential Gateway Subnet Mask Subnet mask of the Hyperfibre Residential Gateway DHCP enable Select this checkbox to enable DHCP December 2020 Page 49 © Copyright Chorus 2020...
Page 52 Choose a DNS server, prefix config, and interface. • Select or enter the DHCP configuration information. • Enter the maximum and minimum intervals for RA messages. • Click Save/Apply. Figure 32: LAN Settings (IPv6) December 2020 Page 50 © Copyright Chorus 2020...
Page 53 If you want to connect a USB hard drive to the Hyperfibre Residential Gateway Residential Gateway, select Application > USB storage from the top-level menu, as shown in Figure 55 below. This drive can then be accessed by other home devices on the home network. December 2020 Page 51 © Copyright Chorus 2020...
Page 54 Select this checkbox to enable using an FTP server for data Enable FTP server storage Username Username for FTP server Password Password for FTP server Re-enter Password Re-enter password for FTP server. Password must match password entered above December 2020 Page 52 © Copyright Chorus 2020...
Page 55 Note that if you forget the password you will need to use the Hyperfibre Residential Gateway factory reset function, which will also reset all other Hyperfibre Residential Gateway settings back to their default values. December 2020 Page 53 © Copyright Chorus 2020...
Page 56: Troubleshooting Hyperfibre
The Hyperfibre Residential Gateway LEDs provide key state information about your Hyperfibre service. In particular, it allows you to tell at a glance as to whether: • The Hyperfibre Residential Gateway is connected to the Chorus Fibre Access Network and your Internet Service Provider. •...
Page 57 The Hyperfibre Residential Gateway is trying to establish connection to flashing the Chorus network. There are several normal (rare) operating conditions where this may occur and may take up to five minutes to complete. Wait for flashing to cease (stay on or stay off)
Page 58 Chorus Fibre Access Network) Green Hyperfibre Residential Gateway is process of ranging or For security reasons, only authorised ONTs can connect to the Chorus flashing synchronizing with the Chorus network Fibre Access Network. ONTs identify themselves as part of the service activation process.
Page 59 If you have requested a voice service from your Internet Service Provider, then there may be a problem between the Chorus Network and your Internet Service Provider. Call your Internet Service Provider who will fix the issue.
Page 60 LAN activity is present (in either direction) This is normal operating condition of the cabled device is exchanging flashing traffic with the Internet, Hyperfibre Residential Gateway or another Home device on the LAN. December 2020 Page 58 © Copyright Chorus 2020...
Page 61 There is traffic activity on at least one USB device This is normal operating condition if the USB device is sending or flashing receiving data from the Hyperfibre Residential Gateway or network. December 2020 Page 59 © Copyright Chorus 2020...
Page 62 If you have a device connected to the USB device that has been set up on the Web GUI then check the device is powered on and that the USB cables are plugged in correctly to both ends. December 2020 Page 60 © Copyright Chorus 2020...
Page 63 Internet and the problem is likely to be between your device and the Residential Gateway; • The Hyperfibre Residential Gateway has a number of tools that can help diagnose and fix problems December 2020 Page 61 © Copyright Chorus 2020...
Page 64 3. At Hyperfibre speeds, the physical distance between your device and the content can make a difference. 4. Your peak observable speed is limited by the slowest link in the chain, which is often the connection between the device and the Hyperfibre Residential Gateway; December 2020 Page 62 © Copyright Chorus 2020...
Page 65 Hyperfibre Residential Gateway 10 Gbps port. This can be verified using the LAN status page as per step 2. 4. Keep in mind that frame overheads will impact test results. Chorus and your Internet Service Provider add additional bandwidth to compensate for this, buy your speed may not be identical to plan.
Page 66 Hyperfibre Residential Gateway Reboot Under some circumstances it may be beneficial to reboot the Hyperfibre Residential Gateway. You should only do this if explicitly requested to by your Internet Service Provider or an authorised Chorus representative. There are two ways to do this: •...
Page 67 You should only do this if explicitly requested to by your Internet Service Provider or an authorised Chorus representative. There are two ways to trigger an Hyperfibre Residential Gateway Factory Reset this: •...
Page 68: Glossary
Ethernet speeds up to 1 Gbps. CAT6 and 6A support Ethernet speeds up to 10 Gbps. Customer Premises Equipment. These are devices that are part of or connected to the home network, but are not part of the Chorus Network, such as laptops, switches, smart phones etc. It would include an Internet Service Provider-provided Residential Gateway, but not the Hyperfibre ONT or Hyperfibre Residential Gateway.
Page 69 External Termination Point. This is part of the Chorus Fibre Access Network that provides the demarcation between your physical home and the Chorus fibre network. Its typically a small grey box on the side of your house that allows Chorus Technicians access to your fibre during assure scenarios without entering your house.
Page 70 Internet Service Provider. This is an organisation that provides services for accessing, using or participating in the Internet. You buy Hyperfibre Internet access from an Internet Service Provider who, in turn, buys a Hyperfibre access from Chorus. Internal Termination Point. This is a wall-mounted box that serves as a boundary between the internal fibre wiring and the Hyperfibre Residential Gateway.
Page 71 Network and the Internet. SC/APC Subscriber Connector/Angled Physical Contact. These are standardised fibre connectors used to connect Chorus’ fibre access network to optical devices like the Hyperfibre Residential Gateway. This is central device or gateway used to control satellite home automation devices Smart Hub such as security cameras or home lighting.
Page 72 8 Gbps. Uplink Uplink refers to the XGSPON connection between the Hyperfibre Residential Gateway/ONT and the Chorus Hyperfibre Network in the local exchange. This is a 10 Gbps symmetric connection shared by up to 16 Hyperfibre users. UPnP...
Page 73 Hyperfibre network, providing 10 Gbps down and 10 Gbps up, shared by up to 16 Customers. It runs transparently over the same fibre access as GPON, making it relatively easy to switch between technologies. December 2020 Page 71 © Copyright Chorus 2020...

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