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washing it. Ensure that you have rinsed your clothes thoroughly in order to to remove soap
deposits or chemicals from new garments which could stick to the iron.
Why is steam coming from the iron or generator base when switched on but the iron is not being
used?
The generator's safety mechanism has activated. You need to get the generator checked by an
authorised service agent.
Why does my red water light keep flashing?
If your red water light is flashing there is no water in the water tank or the tank is not fully or
firmly pushed down.
Why is my generator is not producing steam?
If the boiler does not operate or the red light on the control panel comes on even though there is
still water left in the tank, we suggest you check the water tank is not empty. You can also check
the removable water tank (depending on model) is pressed down firmly in place and press the
restart button located on the control panel. Also the steam output control dial may be set at
minimum (depending on Model); therefore turn the dial up to increase the steam.
Some waterdrops drip out onto the floor during ironing.
It is normal. Your iron generates a lot of steam; this steam is condensing on the board. Some
waterdrops could appeared underneath the ironing board and fall on the flooring.
Why is my iron dripping water?
Place the iron's temperature control to the type of fabric to be ironed and set the steam output to
match (If the setting temperature control is on Synthetics, the setting steam control must be on
MIN).
Is it normal for the steam cord to get warm during ironing?
Yes. However, if you notice that the steam cord is damaged, have it repaired by an authorised
service partner.
Steam escapes from the anti-scale Valve Plug.
The anti-scale valve plug may be tightened incorrectly or the seal on the inside of the cap has
perished.
Why does my orange light keep flashing after I have just rinsed the boiler?
After rinsing the boiler, you need to press and hold the restart button for about 3 seconds to stop
the light flashing.
Should I be concerned about any noises from my generator?
No. When starting or using the steam generator you may hear a pumping or vibrating noise along
with a clicking sound. This is completely normal and is just the pump injecting water into the
boiler, or the steam valve opening.
How do I clean the soleplate?
• The Durillium soleplate:
Regularly clean the soleplate with a damp, non metallic washing up pad. For easier, non-
corrosive cleaning of your iron's soleplate, use a damp sponge on the soleplate while it is still
warm.
If cleaning dirt off is an issue, use the stick which is made specifically for cleaning the Durillium
soleplates.
• The stainless soleplate:
Clean the soleplate of your iron when it is cool with a damp cloth or a non-abrasive sponge.
• The autoclean soleplate:
It is recommended that you use a soft damp cloth on the warm soleplate, in order not to damage
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