Troubleshooting The Hisense Hismart Life App - Hisense AEH-W4E1 Instruction

Troubleshooting the Hisense HiSmart Life App

Check possible causes and solutions:
Issue
Cannot log into the
account
Password cannot be reset
through the "Forgot
password?" function in
login interface
Cannot register
become a member
Home appliance cannot
be paired with the App
Possible Cause
Mobile phone WiFi is
disabled
Wireless router cannot
be connected to the
Internet
Account password is
wrong
The account
active
The account will be
frozen for 30 minutes if
the user fails to login to
the account after 5
attempts
The account name or
password is wrong
Incorrect e-mail
format
to
Can't receive a code
from hisense to active
account
Home appliance is not
powered on
Wireless
communication signals
are weak because the
wireless router is out of
range
Wireless network
cannot be connected to
the Internet
- 18 -
Solution
Enable WiFi
Contact your
Internet Service Provider
(ISP)
re-enter password
Check whether the code in
isn't
registered mailbox
been used
Reset the password after
30 minutes
Please follow the prompt
Register by correct e-mail
format
*Please find hisense email
in your Mail garbage box
or other box;
*Contact local service for
help
Power "On" the home
appliance
Adjust location of wireless
router or the appliance
Contact your
Internet Service Provider
(ISP)
For Dehumidifier: press
"mode" and "fan" button
at the same time and the
English
local
has
local