Table of Contents 1. Getting Started - My precautionary steps 2. Getting to know my router 3. Basic Troubleshooting Guide 4. How to fix my LTE connectivity? 5. Important Fact & Tips...
Airbox. 2. Getting to know my Router If power remain off: Follow steps 9-10 & also avoid use of multi-plug. Power Indicator Connect power supply to AC outlet.
3 bars Slow Try to test your connection with one user only. Check if you can connect via Wi-Fi or LAN. Not connected on Emtel 4G network, 3 bars Good Connected through PPPOE. Apply step 9-10 and check for better spot. Always keep...
Cable (if cable is properly plug-in the modem) If connected by Lan/ Wi-Fi (Check SSID* Authentication on device) *SSID = Name of the Emtel Device, e.g. “Airbox” or “Huawei” Reset Router (by either Option 1 or 2 below) Hard Reset > by inserting a pin at the back of the modem (Settings change to default)
5. Important Fact & Tips 1. WIFI coverage can be affected by concentre / brick walls, metals, microwaves, baby radios & other electrical / in the house. Keep modem far from those elements. 2. It is mandatory to install your modem in a location where you will capture the 4G network.
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