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BELL LABS INNOVATIONS Lucent Technologies MERLIN MAGIX Installation, Spm, Maintenance, And Troubleshooting Supplement

Integrated system release 1.0/1.5
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MERLIN MAGIX™
Integrated System
Release 1.0/1.5
Installation, SPM, Maintenance, and
Troubleshooting Supplement
Lucent Technologies
Bell Labs Innovations
555-710-142
Comcode 108522343
Issue 2
June 2000

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  • Page 1 Lucent Technologies Bell Labs Innovations MERLIN MAGIX™ Integrated System Release 1.0/1.5 Installation, SPM, Maintenance, and Troubleshooting Supplement 555-710-142 Comcode 108522343 Issue 2 June 2000...
  • Page 3 Copyright and Legal Notices Copyright © 2000, Lucent Technologies Document 555-710-142 All Rights Reserved Comcode 108522343 Printed in USA Issue 1 June 2000 Notice Every effort has been made to ensure that the information in this guide is complete and accurate at the time of printing. Information, however, is subject to change. See Appendix A, “Customer Support Information,”...
  • Page 4 Copyright and Legal Notices appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. Year 2000 Compliance The MERLIN MAGIX Integrated System is certified to be Year 2000 compliant. Additional information on this certification, and other issues regarding Year 2000 compliance, is available online at http://www.lucent.com/enterprise/sig/yr2000.
  • Page 5 Copyright and Legal Notices Support Telephone In the continental US, Lucent Technologies provides a toll free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at 1 800 628-2888 or your Number Lucent Technologies authorized dealer if you need assistance when installing, programming, or using your system.
  • Page 7 IMPORTANT SAFETY INSTRUCTIONS The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. To reduce the risk of fire, electrical shock, and injury to persons, follow these basic safety precautions when installing telephone equipment: Read and understand all instructions.
  • Page 8 Installation, SPM, Maintenance, and Troubleshooting Supplement The MERLIN MAGIX Integrated System is equipped with a 3-wire grounding- type plug with a third (grounding) pin. This plug will fit only into a grounding- type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact an electrician to replace the obsolete outlet.

  • Page 9: Table Of Contents

    Installation, SPM, Maintenance, and Troubleshooting Supplement Master Table of Contents Introduction The Control Unit........Telephones .
  • Page 10 Installation, SPM, Maintenance, and Troubleshooting Supplement 100R INA and 100 DCD Modules Overview ........100DCD Module .
  • Page 11 Master Table of Contents System Programming Maintenance Overview ........System Requirements .

  • Page 13: Introduction

    Introduction The MERLIN MAGIX system has been developed for the medium-size business market. Electronically, it is very similar to a MERLIN LEGEND Communications System. However, new modules and new telephones have been developed to work with the MERLIN MAGIX system. The Control Unit The control unit of the MERLIN MAGIX system consists of a basic carrier and, optionally, one or two expansion carriers.
  • Page 14 Installation, SPM, Maintenance, and Troubleshooting Supplement Power Supply CAUTION: Grounding circuit continuity is vital for safe operation of the MERLIN MAGIX system. Never operate with the grounding conductor disconnected. The ground-screw connection is located on the carrier. The 491D1 (100–240 V AC) power supply modules can provide up to 96 unit loads of current per carrier;...
  • Page 15 Introduction Station Module Specifications 491D1 Power Supply Module: Power Input: 100–240 V AC, 5A, 50/60 Hz Power Output: +5.1 V DC ±5% (10A), –5.1 V DC ±5% (1.5A), –48 V DC ±10% (3.0A) Capacity: 96 unit loads MERLIN MAGIX Modules The following modules are introduced in the MERLIN MAGIX system: 491D1 Power Supply module 100R INA module...
  • Page 16 Installation, SPM, Maintenance, and Troubleshooting Supplement 100 DCD Module The 100 DCD module functions like the 100 DS1 module but has a built-in channel service unit (CSU) and data service unit (DSU). Therefore, this module needs no external CSU or DSU. The module accommodates up to 23 PRI channels and 24 T1 channels.
  • Page 17 Introduction Only a 4424D+ or 4424LD+ telephone can be connected to an eligible operator position port assigned as a Direct-Line Console (DLC) operator position; only a 4424LD+ telephone can be connected to an eligible operator position port assigned as a Queued Call Console (QCC) operator position.
  • Page 18 Installation, SPM, Maintenance, and Troubleshooting Supplement MERLIN LEGEND Modules Supported by the Metal Carrier Modules introduced in releases of the MERLIN LEGEND Communications System are available in a version without the plastic shell and can be inserted into the metal carrier of a MERLIN MAGIX system. These modules are: 100 DS1 400 E&M 408 GS/LS-ID-MLX...
  • Page 19 Introduction MERLIN LEGEND Modules Supported for Upgrade The MERLIN MAGIX system software also supports modules from the MERLIN LEGEND Communications System that cannot fit into the metal carrier of the MERLIN MAGIX system. However, they can be used when you upgrade a MERLIN LEGEND system to a MERLIN MAGIX system.
  • Page 20 Installation, SPM, Maintenance, and Troubleshooting Supplement Table 1-1 lists all the modules supported by the MERLIN MAGIX software. Table 1-1. Supported Modules Board Type Description 100 DS1 24 channels (emulated lines/trunks); upgradeable with PCMCIA card 100 DCD 24 channels (emulated lines/trunks) with internal CSU/ DSU;...
  • Page 21 Introduction Table 1-1. Supported Modules—Continued Board Type Description 800 NI-BRI 8 BRI facilities (16 end points); upgradeable with PCMCIA card 008 MLX 8 MLX extension jacks (16 endpoints); upgradeable with PCMCIA card 008 OPT 8 tip/ring extension jacks with 2 touch-tone receivers (12 endpoints) 008 OPT with 8 tip/ring extension jacks with 2 touch-tone receivers;...

  • Page 22: Telephones

    Installation, SPM, Maintenance, and Troubleshooting Supplement MERLIN LEGEND Modules Not Supported The following modules are not supported by the MERLIN MAGIX system software and must be removed from the plastic carrier before upgrading: 008 (ATL) 400 LS/TTR 408 LS (ATL) 408 GS/LS (ATL) Telephones The MERLIN MAGIX system supports the following telephones:...

  • Page 23: Pcmcia Translation Card

    Introduction PCMCIA Translation Card The 2MB translation card (10A2) is used to maintain “Back-Up” System translations for the MERLIN MAGIX system. The procedures for using a 2MB translation card are the same as those for the 4MB card used with the MERLIN LEGEND Communications System.
  • Page 24 Installation, SPM, Maintenance, and Troubleshooting Supplement PCMCIA Translation Card 1-12...

  • Page 25: Installing The Control Unit

    Installing the Control Unit If you have not read Chapter 1, “Introduction,” do so before continuing with this chapter. Overview Installing the control unit involves the following procedures: Preparation requirements Installing the backboard Meeting the power and grounding requirements Checking the total unit load Installing the carrier Installing any expansion carriers Installing the power supply...
  • Page 26 Installation, SPM, Maintenance, and Troubleshooting Supplement Environment The control unit must be installed on a backboard. The placement of the backboard, and the control unit on it, requires careful consideration. Make sure you install the backboard in an area that meets all of the environmental requirements listed in Table 2-1.
  • Page 27 Installing the Control Unit WARNING: Do not install the control unit outdoors. Electrical Noise/Radio-Frequency Interference In most cases, electrical noise is introduced into the system through trunk or telephone cables. However, electromagnetic fields near the control unit can also cause noise in the system. Therefore, you should not place the control unit and cable runs in areas where a high electromagnetic field strength exists.
  • Page 28 Installation, SPM, Maintenance, and Troubleshooting Supplement Control Unit Dimensions and Location The following are the dimensions and location requirements for the control unit: Dimensions — Basic carrier: 11 inches wide by 20 inches high by 11 inches deep — Basic carrier and one expansion carrier: 22 inches wide by 20 inches high by 11 inches deep —...
  • Page 29 Installing the Control Unit Backboard Requirements The backboard should be wide enough to accommodate the carrier and up to two additional carriers, assuming that system growth is anticipated. There should be enough room on each side of the control unit for the necessary wiring fields.

  • Page 30: Ac Power And Grounding

    Installation, SPM, Maintenance, and Troubleshooting Supplement Installing the Backboard When you are certain that the backboard meets the requirements indicated above. Use the following mounting hardware: For a wood mounting surface, use wood screws. For brick, cinderblock, or concrete, use masonry anchors. For plaster or plasterboard, use toggle bolts.
  • Page 31 Installing the Control Unit All AC outlets must connect to the same load center and the ground wire must connect to the single-point ground bar on the first AC outlet (see Figure 2-1). One outlet must have an attached ground bar connected by a #6 AWG copper wire to an approved ground (see “Approved Grounds”...
  • Page 32 Installation, SPM, Maintenance, and Troubleshooting Supplement From AC Load Center (2 separately fused 15 A Ground Wire circuits) #14 AWG 4" Box (RACO 230 or equivalent) HUBBELL Receptacles (5262 15 A or equivalent) 4" Cover Single-Point (RACO 807 Ground or equivalent) Ground Bar Mounted Ground Wire on a 4"...
  • Page 33 Installing the Control Unit AC Outlet Tests If the AC outlet tests indicate that any of the power requirements in Table 2-2 are not met, your customer must contact a licensed electrician. Do not install the system until all requirements are met. Table 2-2.
  • Page 34 Installation, SPM, Maintenance, and Troubleshooting Supplement Using an Ideal 61-035 Circuit Tester (or Equivalent) Follow these steps to use an Ideal 61-035 Circuit Tester or its equivalent: 1. Plug the circuit tester into the outlet that you want to test. If the circuit is properly grounded, the yellow and white lights on the tester turn on.
  • Page 35 Installing the Control Unit 110 - 125 Volts AC Phase Neutral (HOT) Ground Less than 110 - 125 1.0 Volt AC Volts AC Figure 2-2. Measuring the AC Outlet Voltages WARNING: If the voltage readings do not measure the values required, the AC outlet is improperly wired—do not install the system.
  • Page 36 Installation, SPM, Maintenance, and Troubleshooting Supplement WARNING: When installing the control unit, make sure you meet the following grounding requirements: The control unit, the central office trunk protector, and the AC power service panel should be as close to each other as possible. Because equipment can be located throughout a building, the National Electrical Code requires that the ground point for the central office trunk protector be bonded to the AC power ground as shown in...
  • Page 37 Installing the Control Unit DIW or To Central Lines 25-Pair Cable Office or Network Wiring Line Interface Serving Field Protector Facility Coupled Bonding Conductor (optional) Cords Power Supply Commercial Power Ground Screw Connection #12 or #14 Plug Outlet Ground Power Wire Single - Service...
  • Page 38 Installation, SPM, Maintenance, and Troubleshooting Supplement WARNING: An improper ground can cause equipment failures, service outages, and electrical shock. Verify that the AC power uses an approved ground for its primary ground, that all voltage-limiting devices are grounded to an approved ground, and that the ground is one of the approved grounds listed below.
  • Page 39 Installing the Control Unit — 20 feet (6.1 m) of bare copper conductor not smaller than #4 AWG, encased in 2 inches (5 cm) of concrete This electrode must be located within and near the bottom of a concrete foundation or footing that is in direct contact with the earth.
  • Page 40 Installation, SPM, Maintenance, and Troubleshooting Supplement Heavy Lightning Protection The MERLIN MAGIX 491D1 power supply has built-in AC line protection. This built-in protection handles almost all situations. Occasionally, additional protection may be needed if the customer is located in a heavy lightning area. In such instances, the 145D and 146 protectors are available for the MERLIN MAGIX system as needed.
  • Page 41 Installing the Control Unit Table 2-3. Capacities and Recommended Application for 146 Protectors—Continued Protector Recommended Application 146E 2 MLX IROB telephones 2 4400-Series IROB telephones 146F 25 CO Lines 25 T/R IROB telephones 145D 6 protected AC outlets For detailed installation instructions, see the documentation packaged with the protectors.
  • Page 42 Installation, SPM, Maintenance, and Troubleshooting Supplement 145D Protector 146C Protector Ground Strap Status A L W A Y S O N KSU GROUND PROTECTOR FOR Indicator P O W E R 4 TIP/RING LINES P R O T E C T I O N Lights 146C CO/4x4 PROTECTOR SECONDARY TELEPHONE PROTECTOR...

  • Page 43: Unit Loads

    Installing the Control Unit Unit Loads A unit load is a measure of power (1.9 watts) that you use to determine the electrical load that the components listed below place on the control unit’s power supply. Telephones and adjuncts 800 DID modules Only the telephones and adjuncts that connect to the digital extension jacks (ports) on the control unit require unit load calculation.
  • Page 44 Installation, SPM, Maintenance, and Troubleshooting Supplement Calculating Unit Loads The 491D1 power supply for the MERLIN MAGIX Integrated System provides up to 96 unit loads of power. If the unit loads in a carrier exceed 96 unit loads, reconfigure the carrier so that the unit loads are 96 or less. For Example: In Key mode, the MERLIN MAGIX 491D1 power supply can generally support up to three 016 MLX, 024TDL, or 016 ETR modules, as long as no DID, OPT, or E&M Tie Line modules are in the same carrier.
  • Page 45 Installing the Control Unit Table 2-4. Unit Loads Per Module (48vDC)—Continued Circuit Module App Code Type UNIT LOAD 617A54 016 MLX 617E34 016 T/R 12.8 617A56 016 ETR 617B35 800 NI-BRI 617G20 800 DID 617 E28 008 OPT 617D14 400 E&M 617B31 800 GS/LS-ID 617N15...
  • Page 46 Installation, SPM, Maintenance, and Troubleshooting Supplement Table 2-5. Unit Loads Per Port Port Load Hybrid/PBX Mode Square-Key Mode TDL module for 4400-Series Sets 4424LD+ 4412D+/4424D+ 4400/4400D/4406D+ MLX Set/Adjunct MLX-20L MLX-28 MLX 5/10/16 w/ or w/o Disp MFM (use local PSU) Tip Ring T/R Set ETR Set/Adjunct...
  • Page 47 Installing the Control Unit Table 2-5. Unit Loads Per Port—Continued Port Load Hybrid/PBX Mode Square-Key Mode Trunk GS-LS E&M If the total exceeds the maximum unit loads per power supply, try to exchange modules between carriers to reduce the load below the maximum.

  • Page 48: Installing The Carriers

    Installation, SPM, Maintenance, and Troubleshooting Supplement Installing the Carriers Installation of the basic and expansion carriers involves mounting the carriers to the backboard, connecting the ground, placing the power supply, processor, and modules into the carriers, and attaching the front cover. Mounting the Carrier and Expansion Carriers There are two different procedures that you can use to mount the carrier:...
  • Page 49 Installing the Control Unit To install the basic carrier, follow the steps below: 1. Install the horizontal mounting bracket on the backboard using at least two #10 X 3/4” long wood screws supplied. Make sure that the bracket is level. 2.
  • Page 50 Installation, SPM, Maintenance, and Troubleshooting Supplement Figure 2-6. Fastening the left and right brackets on the carrier 4. Place the carrier on to the horizontal mounting bracket approximately 2 inches to the right of its final position. The hook on the back of the carrier should rest on the top flange of the horizontal mounting bracket.
  • Page 51 Installing the Control Unit Figure 2-7. Securing the left and right bracket To Install the expansion carrier, follow the steps below: 1. Abut the second horizontal mounting bracket to the first horizontal mounting bracket. 2. Repeat steps 1 through 3 for installing a basic carrier to secure the bracket and attach the mounts to the expansion carrier.
  • Page 52 Installation, SPM, Maintenance, and Troubleshooting Supplement Basic Carrier Expansion Carrier Connector Carrier Extender (under the breakaway tab) Backboard Basic Carrier Expansion Carrier Figure 2-8. Connecting the Carriers 6. Secure the left and right mounting brackets to the backboard with a minimum of one 10 X 3/4”...
  • Page 53 Installing the Control Unit Mounting the Carriers With the Power Supply and Port Modules Removed This installation procedure does not require the 4 mounting brackets supplied with each carrier. A basic carrier should be mounted on a backboard with 29 inches (73.66 cm) of empty space to the right.
  • Page 54 Installation, SPM, Maintenance, and Troubleshooting Supplement Mounting Surface Backboard Mounting Screw Basic Carrier Figure 2-9. Marking the Basic Carrier Screw Holes 2. Drill a pilot hole in the center of each of the three screw-hole marks. 3. Anchor the screws approximately halfway into the backboard. 4.
  • Page 55 Installing the Control Unit 5. Make sure the connectors are seated securely and completely as shown in Figure 2-10. Basic Carrier Expansion Carrier Connector Carrier Extender (under the breakaway tab) Backboard Basic Carrier Expansion Carrier Figure 2-10. Connecting the Carriers 6.
  • Page 56 Installation, SPM, Maintenance, and Troubleshooting Supplement Installing the Power Supply WARNING: Do not install the power supply unless the carrier is connected to an approved ground. Before touching leads, connectors, pins, and other components, use a properly grounded wrist strap, to prevent damage from electrostatic discharge (ESD).
  • Page 57 Installing the Control Unit Installing the Processor CAUTION: Before touching leads, connectors, pins, and other components when handling the circuit board, use a properly grounded wrist strap to prevent damage from electrostatic discharge (ESD). The wrist strap can be clipped to the ground-screw or plugged into the hole next to the ground- screw.
  • Page 58 Installation, SPM, Maintenance, and Troubleshooting Supplement If the system is programmed for Permanent Key mode, check the switch setting. Refer to “Modifying the Processor for Key Mode” in Chapter 9 for detailed procedures. If the switch is set to Permanent Key-only operation, all trunks revert to loop-start.
  • Page 59 Installing the Control Unit CAUTION: To avoid damage, do not force the module. If the module does not insert easily, pry the bottom-front locking tab with a flat-blade screwdriver, remove the module, and inspect the module and carrier for damage or obstruction. The bottom-front locking tab is shown in Figure 2-11.
  • Page 60 Installation, SPM, Maintenance, and Troubleshooting Supplement Figure 2-11. Installing the Processor into the Carrier Installing the Carriers 2-36...
  • Page 61 Installing the Control Unit Installing the Modules CAUTION: When installing the modules, use a properly grounded wrist strap to prevent damage from electrostatic discharge (ESD), and avoid touching leads, connectors, pins, and other components. The wrist strap can be clipped to the ground-screw or plugged into the hole next to the ground- screw.
  • Page 62 Installation, SPM, Maintenance, and Troubleshooting Supplement Once you have installed the power supply and the processor in the basic carrier, use the remaining slots for the modules as follows: — Basic carrier: slots 1 through 5 — First expansion carrier: slots 6 through 11 —...

  • Page 63: Tie Trunks

    Installing the Control Unit Installing the Cover The cover is installed only after all equipment has been connected to the control unit and after all system testing has occurred. The top edge of the front cover hooks over the top flange of the carrier. The bottom of the front cover is secured to the carrier with two captive screws.
  • Page 64 Installation, SPM, Maintenance, and Troubleshooting Supplement Signaling Modes There are two signaling modes: E&M. This is a standard interface. The E&M signaling leads are separate from the transmission leads, requiring a 3-pair wire interface. Simplex. In Simplex, the two signaling leads are superimposed onto the analog transmission leads, providing a 2-pair wire interface for connecting two local systems at minimal cost.
  • Page 65 Installing the Control Unit 400 E&M Module DIP Switches During installation of 400 E&M modules, refer to Table 2-6 and Table 2-7, and to Figure 2-12 on page 2-44 for the correct DIP switch settings for varying signaling protocols. Table 2-6. Setting the 400 E&M Module DIP Switches Signaling Type 1S (Default) Ports...
  • Page 66 Installation, SPM, Maintenance, and Troubleshooting Supplement DIP switches 1, 2, 6, and 7 determine whether the tie trunks are protected or unprotected. DIP switches 3, 4, 5, 8, 9, and 10 determine the mode. Simplex mode is always protected. Therefore the Protected/Unprotected settings for DIP switches 1, 2, 6, and 7 have no effect.
  • Page 67 Installing the Control Unit Table 2-7. Signaling Formats for the 400 E&M Module—Continued Installation Situation Preferred Signaling Format From Local System System Distant Location Distant Signaling Protected or Signaling Protected or Location Mode/Type Unprotected Mode/Type Unprotected Dimension E&M Type 1C Protected E&M Type Protected...
  • Page 68 Installation, SPM, Maintenance, and Troubleshooting Supplement Switches 1 through 5 control Port 4 (1C. E&M unprotected) Switches 6 through 10 control Port 3 (1C. E&M protected) Switches 1 through 5 control Port 2 (5 simplex) Switches 6 through 10 control Port1 (1C.

  • Page 69: Labeling

    Installing the Control Unit Labeling After all modules have been installed, label the jacks by using the numbered labels provided with the processor module. There are two types of labels: Line/trunk labels have green numbers on off-white background. Telephone labels have blue numbers on off-white background. See Figure 2-13 on page 2-46 for the locations of line/trunk jacks and telephone jacks on each module, and label them as described next.
  • Page 70 Installation, SPM, Maintenance, and Troubleshooting Supplement PFT Jack Line/Trunk ExtensionTelephone Off-Premise Jacks Jacks on all Telephone Jacks on 016 Modules 008 OPT Module Extension Telephone Jacks Figure 2-13. Line/Trunk and Telephone Jack Locations on Each Module Labeling 2-46...

  • Page 71: Replacing A Module

    Installing the Control Unit Replacing a Module CAUTION: This section does not apply to the processor or power supply modules. Before inserting or removing a module, the power switch on all power supplies must be turned off. When you replace a module, use the same module type. For example, do not put a 008 MLX module in place of a 400 E&M module.
  • Page 72 Installation, SPM, Maintenance, and Troubleshooting Supplement CAUTION: Follow these steps in the exact sequence. a. Turn off the power supply on the basic carrier. b. Turn off the power supplies on the expansion carriers. c. Unplug the system from the AC outlet. 3.

  • Page 73: Connecting The Control Unit To An Ac Outlet

    Installing the Control Unit Figure 2-14. Removing a Module from the Carrier Connecting the Control Unit to an AC Outlet CAUTION: Make sure the AC outlet has been tested for proper grounding. The outlet should be 117 V AC, 60 Hz, 3-wire (phase, neutral, ground). See “AC Outlet Tests,”...

  • Page 74: Powering Up The System

    Installation, SPM, Maintenance, and Troubleshooting Supplement To connect the control unit to a dedicated AC outlet, follow the steps below. 1. Turn the basic carrier’s power supply switch to the OFF position. 2. Turn off the power supply switches on the expansion carriers. 3.

  • Page 75: Installing The Cover On The Carrier

    Installing the Control Unit 3. Turn on the power switch on the basic carrier power supply. The dot on the one-character display LED flashes. The green light on the power supply turns on. The red light on the processor should turn on for 15 to 45 seconds and then turn off.
  • Page 76 Installation, SPM, Maintenance, and Troubleshooting Supplement Figure 2-15. Installing the Cover for the Carrier Installing the Cover on the Carrier 2-52...

  • Page 77: 4400-Series Telephones

    4400-Series Telephones Overview The 4400-Series digital single-line and multiline telephones are designed for use with Lucent Technologies’ MERLIN MAGIX™ Integrated System. The 4400-Series includes display and non-display telephones and a 24-button model that can serve as the system programming console. Most of the instructions for the use of these telephones appear in the 4400 and 4400D Telephone User’s Guide and the 4406D+, 4412D+, 4424D+, and 4424LD+ Telephone User’s Guide.
  • Page 78 Installation, SPM, Maintenance, and Troubleshooting Supplement Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface. Use caution when installing or modifying telephone lines.

  • Page 79: The 4400-Series Telephone Family

    4400-Series Telephones The 4400-Series Telephone Family The 4400-Series consists of the following models: 4400 4400D 4406D+ 4412D+ 4424D+ 4424LD+ The “+” sign after a model indicates that the telephone has a speakerphone. The “D” indicates a two-line display, while “LD” stands for “large display,” the seven-line display.
  • Page 80 Installation, SPM, Maintenance, and Troubleshooting Supplement 4400D The 4400D model is a single-line telephone with a display. It operates like an analog single-line telephone but has a display that shows feedback messages. The 4400D telephone has the following fixed buttons: Volume Hold Conf (Conference)
  • Page 81 4400-Series Telephones 4412D+ The 4412D+ telephone contains 24 line buttons, but only 12 of these have LEDs associated with them. You can use the two-line display to choose features; the display’s functionality is much like that of an MLX-28D telephone. The 4412D+ telephone also has a speakerphone.
  • Page 82 Installation, SPM, Maintenance, and Troubleshooting Supplement 4424D+ All 24 line buttons on the 4424D+ telephone have associated LEDs. You can use the four softkeys to choose options from the two-line display in the same way you choose options with the MLX-28D telephone. Besides the softkeys, the 4424D+ telephone has the following fixed buttons: Volume Hold...
  • Page 83 4400-Series Telephones 4424LD+ The 4424LD+ telephone has a seven-line display with eleven softkeys and 24 line buttons. Each line button has an associated pair of LEDs. Because of the larger display, you must use the external power supply that comes with the 4424LD+ telephone.
  • Page 84 Installation, SPM, Maintenance, and Troubleshooting Supplement DSS 4450 One or two Direct Station Selector (DSS) 4450s can be connected to a 4424LD+ or 4424D+ telephone to enhance the call-handling capabilities of a system operator with a Direct-Line Console (DLC) or a Queued Call Console (QCC).
  • Page 85 4400-Series Telephones DSS4450 LEDs (50) Line Buttons (50) Page Buttons Reserved Message Buttons Status Button Figure 3-1. DSS4450 Connecting the DSS 4450 and Auxiliary Power Supply Unit to the Telephone You may connect up to two Direct Station Selector (DSS) 4450s to a 4424LD+ or 4424D+ telephone.
  • Page 86 Installation, SPM, Maintenance, and Troubleshooting Supplement Follow these steps and refer to Figure 3-2 to connect one or two DSS 4450s: 1. Turn the telephone and each DSS 4450 face down. 2. Connect the one end of the D8Y line cord (supplied with the DSS 4450) to the ADJ jack on the telephone.
  • Page 87 4400-Series Telephones LINE 2nd DSS 1st DSS Telephone Grounding Type Power Outlet Line Cord (Satin Silver D4BU) Auxiliary Power Supply Unit Line Cord (D2R) Communications System Wall Jack Figure 3-2. Connecting Two DSS 4450s and an Auxiliary Power Supply Unit to a 4424D+ or 4424LD+ Telephone The 4400-Series Telephone Family 3-11...
  • Page 88 Installation, SPM, Maintenance, and Troubleshooting Supplement Line Cords Line cords are shipped with all 4400-Series telephones and the DSS 4450. The line cord varies according to the equipment: Clear 14 foot, 6-position line cord with two conductors (D2R)—used to connect the 4400, 4400D, 4406D+, 4412D+, and 4424D+ telephones to the communications system wall jack.
  • Page 89 4400-Series Telephones Jacks and the Placement of Cords Jacks exist on the bottom of the 4400-Series telephones as follows: On the 4400 and 4400D telephones the jacks on the bottom accommodate the connection of the handset and the line cord. Refer to Figure 3-3 for jacks and placement of cords for the 4400 and 4400D telephones.
  • Page 90 Installation, SPM, Maintenance, and Troubleshooting Supplement On the 4406D+, 4412D+, 4424D+, and 4424LD+ telephones the jacks on the bottom accommodate the connection of the handset, the line cord, and a headset. For the 4424D+ and the 4424LD+ telephone, a wider jack marked “ADJ” is used to connect a DSS 4450. Refer to Figure 3-4 for jacks and placement of cords for the 4406D+, 4412D+, and 4424D+ telephones when no auxiliary power is needed.
  • Page 91 4400-Series Telephones Auxiliary Power Supply Unit An Auxiliary Power Supply Unit is required and automatically shipped with each 4424LD+ telephone. Only one Auxiliary Power Supply Unit is required when you connect one or two DSS 4450s to a 4424LD+ telephone. The Auxiliary Power Supply Unit is not automatically shipped and must be ordered (PEC 4499-PWR, comcode 108596412) if you connect one or two DSS 4450s to a 4424D+ telephone.
  • Page 92 Installation, SPM, Maintenance, and Troubleshooting Supplement 5. Once you connect the cords for all items, you must run the line cord and the cord for the DSS 4450 out the back of the telephone, and the handset and headset cords out the front of the telephone or out the channel on the side of the telephone.
  • Page 93 4400-Series Telephones Grounding Type Power Outlet Auxiliary Power Supply Unit Line Cord (D2R) Communications System Wall Jack DSS 4450 Cord (D8Y) Line Cord (Satin Silver D4BU) Headset Cord LINE Handset Cord Figure 3-5. Jacks and Placement of Cords for the 4424D+ and 4424LD+ Telephones Including Auxiliary Power Supply Unit and DSS 4450 The 4400-Series Telephone Family...
  • Page 94 Installation, SPM, Maintenance, and Troubleshooting Supplement Wall-Mounting the 4400-Series Telephone You can mount all the 4400-Series telephones (except the 4424LD+ telephones) on a wall by using the optional color-contrasted stand. The DSS 4450 cannot be wall mounted. The optional wall-mounting stand can also be used with all 4400- Series telephones and the DSS 4450 to increase the viewing angle when used on a desk.
  • Page 95 4400-Series Telephones 1. Place the tab on the thicker end of the stand (this is the moveable tab) into the slot at the bottom of the back side of the 4400-Series telephone as shown in Figure 3-6. Figure 3-6. Connecting the Tab to the Bottom of the Telephone 2.
  • Page 96 Installation, SPM, Maintenance, and Troubleshooting Supplement Figure 3-7. Connecting the Tab to the Top of the Telephone 3. After you have attached the stand to the telephone, plug the line cord into the wall jack and store the extra line cord in the open pocket space between the telephone and the stand.

  • Page 97: 100R Ina And 100 Dcd Modules

    100R INA and 100 DCD Modules Overview The 100R INA module combines the functioning of the 100 DS1 module, data routing, and a channel service unit (CSU). Using a T1 or PRI interface, the 100R INA module gives the MERLIN MAGIX Integrated System fast access to the Internet without having to use an external CSU.
  • Page 98 Installation, SPM, Maintenance, and Troubleshooting Supplement Therefore, it can be added to an existing MERLIN LEGEND Communications System, where it functions like other 100 DS1 modules. You can install a 100 DCD into a MERLIN MAGIX Release 1.0 or a MERLIN LEGEND system, but you need a MERLIN MAGIX system of Release 1.5 or later to support the CSU/DSU functionality The 100 DCD module firmware can be upgraded using a PCMCIA...
  • Page 99 100R INA and 100 DCD Modules The 100 DCD data cable is shown below. Figure 4-1. 100 DCD Data Cable Pin assignments for the 25-pair cable are shown in Table 4-1 Table 4-1. Data Port 25-Pair Cable (P1) Pin Assignments PIN Number Signal Number...
  • Page 100 Installation, SPM, Maintenance, and Troubleshooting Supplement Table 4-1. Data Port 25-Pair Cable (P1) Pin Assignments—Continued SIG-GND DSR2 SIG-GND SIG-GND CTS-A1 SIG-GND CTS-B1 CTS-A2 RLSD-A1 CTS-B2 RLSD-B1 RLSD-A2 TT-A1 RLSD-B2 TT-B1 TT-A2 RTS-A1 TT-B2 RTS-B1 RTS-A2 RTS-B2 DTR1 DTR2 FRAME GND Connector shell pins G1 and G2 are connected to FRAME GND.
  • Page 101 100R INA and 100 DCD Modules Pin assignments for the Data Port 1 connector are shown in Table 4-2 Table 4-2. Data Port 1 Connector (P2) Pin Assignments MS34 SOCKET CONNECTOR DESIGNATION SIGNAL NAME DIRECTION FRAME GROUND TD-A1 TO DSU TD-B1 TO DSU RD-A1...
  • Page 102 Installation, SPM, Maintenance, and Troubleshooting Supplement Data Port 1 supports V.35 only. MS34 connector is at the end of the 25-pair connector cable B. Pin assignments for the Data Port 2connector are shown in Table 4-3. Table 4-3. Data Port 2 Connector Pin Assignments CABLE DB25S PIN CONNECTOR NUMBER...
  • Page 103 100R INA and 100 DCD Modules Table 4-3. Data Port 2 Connector Pin Assignments—Continued RXC-A2 FROM DSU TO DSU RTS-B2 TO DSU DTR2 TO DSU TO DSU TT-A2 TO DSU FROM DSU V.35, RS449 and X.21 interfaces require an adapter cable. DB25S connector is at the end of the 25-pair connector cable A.
  • Page 104 Installation, SPM, Maintenance, and Troubleshooting Supplement Table 4-4. Data Port Interface Signal Descriptions TD-A, TD-B Transmit Data, differential pair, data transmitted to the DCE. Data Set Ready, DCE activated and ready to operate. CTS-A, CTS-B Clear To Send, differential pair, indicator to DTE that DCE is ready to receive data.
  • Page 105 100R INA and 100 DCD Modules DIP Switches In addition to the different cabling required for the various physical level interfaces supported there are DIP switches on the module that must be set according to what interface is being used. Data Port 1’s switches are set at the factory and are fixed to support V.35 only, hence they should never need changing.
  • Page 106 Installation, SPM, Maintenance, and Troubleshooting Supplement (CTS S1200, Clear To Send) S1201, Receive Line Signal Detect (RLSD) Mode S1202, Request To Send (RTS) S1203 , Transmit and Receive Mode. Clock Selects. Figure 4-3. Data Port 1 DIP Switch Settings 100DCD Module 4-10...
  • Page 107 100R INA and 100 DCD Modules S1700, Clear To Send (CTS) S1701 , Receive Line Signal Mode Detect S1702, Request To Send (RTS) S1703 , Transmit and Receive Mode. Clock Figure 4-4. Data Port 2 DIP Switch Settings,V.35 Mode 100DCD Module 4-11...
  • Page 108 Installation, SPM, Maintenance, and Troubleshooting Supplement S1700, Clear To Send (CTS) Mode S1701 , Receive Line Signal Detect S1702, Request To Send (RTS) S1703 , Transmit and Receive Mode. Clock Figure 4-5. Data Port DIP Switch Settings RS-449 and X.21 Modes 100DCD Module 4-12...
  • Page 109 100R INA and 100 DCD Modules Bantam Jacks The module provides six CSU standard bantam jacks for signal insertion and/or passive monitoring of the T1 interface. See Figure 4-6. Transmit Monitor, monitor signal from board here. Receive Monitor, monitor signal from network here. Transmit Out, inject signal towards network here.

  • Page 110: Ina Specifications

    Installation, SPM, Maintenance, and Troubleshooting Supplement 100R INA Specifications Each 100R INA module accommodates up to 23 PRI channels or 24 T1 channels. Each channel can be configured to a router, to a switch, or to neither a router nor a switch. Combines the functionality of a CSU and a router.

  • Page 111: New Programming Options

    100R INA and 100 DCD Modules New Programming Options The 100R INA and 100 DCD modules use many of the same programming options as the 100 DS1 module. However, the 100R INA module has two new programming options: Activate/Deactivate the On-Board CSU and Channel Selection.
  • Page 112 Installation, SPM, Maintenance, and Troubleshooting Supplement Channel Selection All channels are assigned to the system by default. The 100R INA and 100 DCD modules can accommodate up to 23 PRI channels or 24 T1 channels. Use the following sequence to assign a channel to the router or DSU (100 DCD).
  • Page 113 100R INA and 100 DCD Modules Viewing All Channel Selections You can view a summary of all channel selections. Use the following sequence to view all channel selections. SysProg → Start → Lines and Trunks → Console Procedure More → More → CSU/DSU → Type Slot no. → Enter →...
  • Page 114 Installation, SPM, Maintenance, and Troubleshooting Supplement Activate/Deactivate the DSU The built-in DSU is factory-set to deactivated. It can be reached by using the following sequence: This procedure is available only for the 100 DCD module. SysProg → Start → Lines and Trunks → Console Procedure More →...
  • Page 115 100R INA and 100 DCD Modules Inverting the clock These procedures are available only for the 100 DCD module. Assigning a Data Rate The data rate is factory-set to 56 kbps. It can be reached by using the following sequence: SysProg →...
  • Page 116 Installation, SPM, Maintenance, and Troubleshooting Supplement Viewing All Data Port Channel Selections You can view a summary of all channel selections for the data port. Use the following sequence to view all channel selections. SysProg → Start → Lines and Trunks → Console Procedure More →...
  • Page 117 100R INA and 100 DCD Modules Inverting the Clock The factory setting for inverting the clock is No. Invert the clock by using the following sequence: SysProg → Start → Lines and Trunks → Console Procedure More → More → CSU/DSU → Type Slot no. → Enter →...
  • Page 118 Installation, SPM, Maintenance, and Troubleshooting Supplement Backup and Restore Features Like the 100 DS1 module, any programming done on the system for the 100R INA and 100 DCD modules is backed up and restored. You can perform the back-up by using the system programming console or a PC running WinSPM, or via the PCMCIA card.
  • Page 119 100R INA and 100 DCD Modules Table 4-6. 100 DS1, 100 DCD, and 100R INA Board Renumbering Module Replaced By Result 100R INA 100 DS1 Lines remain the same. Channels to the router set to unassigned. 100 DS1 100R INA Lines remain the same.

  • Page 120: Ina/100 Dcd System Conditions

    Installation, SPM, Maintenance, and Troubleshooting Supplement 100R INA/100 DCD System Conditions The following system conditions apply to the 100R INA and 100 DCD modules. Idle Conditions - When the system is in forced idle condition, you can have System Forced router traffic on the 100R INA and 100 DCD modules.
  • Page 121 100R INA and 100 DCD Modules From your system programming console, use the following sequence to access the 100R INA and 100 DCD modules maintenance menu (be sure to select the corresponding 100R INA or 100 DCD module slot number). Menu: Maintenance →...

  • Page 122: Error Events

    Installation, SPM, Maintenance, and Troubleshooting Supplement Error Events Four additional error events apply to the 100R INA and 100 DCD modules: 24-hour total Current Interval Clear From your system programming console, use the following sequence to access the 100R INA or 100 DCD module Error events screen (be sure to select the corresponding 100R INA or 100 DCD module slot number).
  • Page 123 100R INA and 100 DCD Modules Table 4-8. 24-hour total Line descriptions Line Description 24-Hour Slot xx xx is the slot currently being reported on. nn Valid Intervals nn is the number of valid 15-minute intervals from the past 24 hours. Reporting on the number of valid intervals allows you to distinguish a truly error-free interval from one that contains zeroes due to other reasons.
  • Page 124 Installation, SPM, Maintenance, and Troubleshooting Supplement Current Event The Current error event reports error statistics for the 15-minute interval which is currently active. Because intervals are not synchronized with the system clock, the Elapsed minutes line displays the number of minutes that have elapsed for the current interval.
  • Page 125 100R INA and 100 DCD Modules Menu: Maintenance → Slot → Slot# → Enter → ErrorEvents → Interval → Interval# → Enter Invalid intervals have all zeroes for error data, but no visual indication is given to show that the interval is not valid. You can use the Valid interval count on the 24-hour total screen to determine which intervals are valid so as to distinguish how many intervals are invalid.

  • Page 126: Tests

    Installation, SPM, Maintenance, and Troubleshooting Supplement Tests Three new Tests apply to both the 100R INA and 100 DCD modules: Line loopback Payload loopback Bit Error Rate Test (BERT) Three other tests have been added specifically for the 100 DCD module: Data-channel loopback Data terminal loopback Data port local loop...
  • Page 127 100R INA and 100 DCD Modules Payload Loopback This test loops the T1 interface back towards the network on the communications system side of the framer. To perform this test, you must first busy-out the board. From your system programming console, use the following sequence to access the Payload loopback test.
  • Page 128 Installation, SPM, Maintenance, and Troubleshooting Supplement Menu: Maintenance → Slot → Slot# → Enter → Demand test → Bert test → Individual → Type the channel no. → Enter → QRSS or 3 in 24 or All zeroes or All ones. To cancel the test, press Back.
  • Page 129 100R INA and 100 DCD Modules Table 4-9. BERT Test Options—Continued Test Options Description This produces a test pattern of all ones. All ones To monitor the test, press → Monitor. To refresh the monitoring information, press → Back, and re- select →...
  • Page 130 Installation, SPM, Maintenance, and Troubleshooting Supplement Data-Channel Loopback Test (100 DCD Only) This test takes all the channels assigned to a particular data port and loops them towards the T1 network. All 1’s are transmitted across the channels assigned to the data port. To perform this test, you must first busy-out the module.

  • Page 131: Reassigning Buttons On The Transtalk And Business Cordless 905 Telephones

    Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones Overview In MERLIN MAGIX, you can connect TransTalk MDW 9031 (MDW 9031) and Business Cordless 905 (BC 905) telephones to an 016 ETR module. The system recognizes the MDW 9031 and BC 905 telephones as MLS-12D telephones and assigns buttons accordingly.

  • Page 132: Reassigning Mdw 9031 Line Buttons

    Installation, SPM, Maintenance, and Troubleshooting Supplement Reassigning MDW 9031 Line Buttons You must reassign the factory-set line buttons when you connect an MDW 9031 telephone to an 016 ETR module. The procedure varies according to the operating mode of the system: Hybrid/PBX, Key, or Behind Switch. Hybrid/PBX Mode In Hybrid/PBX mode, the system assigns a System Access (SA) Ring button, an SA Voice button and an SA Originate Only button to the MDW 9031...
  • Page 133 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones The factory-set assignments can be confusing to the user. To reduce confusion, change the button assignments; use Figure 5-2 as a guide. (Actual line assignments depend on customer requirements.) Blank Blank Blank Blank...
  • Page 134 Installation, SPM, Maintenance, and Troubleshooting Supplement Select Delete ( g. Select Button 3 on the console or PC (maps to Button 5 on the MDW 9031 telephone). h. Select Delete ( Save your entry by selecting Enter ( ). 2.
  • Page 135 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones Line 1 Line 6 Blank Blank ICOM Line 5 Blank Blank Voice ICOM Line 4 Line 2 Line 7 Ring Figure 5-3. MDW 9031 Factory-Set Button Assignments in Key Mode Since these button assignments are based on the MLS-12D button assignments, lines 3 and 8 are missing from the MDW 9031 telephone.
  • Page 136 Installation, SPM, Maintenance, and Troubleshooting Supplement Line 5 Line 6 Line 7 Line 8 Line 1 Line 2 Line 3 Line 4 ICOM ICOM Blank Blank Ring Voice Figure 5-4. Reassigned MDW 9031 Buttons in Key Mode To change the factory-set button assignments, do the following: 1.
  • Page 137 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones c. Enter the extension number and select Enter ( ). d. Select Start ( ). e. Select Button 2 on the console or PC (maps to Button 1 on the MDW 9031 telephone).
  • Page 138 Installation, SPM, Maintenance, and Troubleshooting Supplement 2. Select Line 2 on the console or PC ( 8 + ). Line 2 is assigned to Button 2 on the MDW 9031 telephone. 3. Select Line 6 on the console or PC ( 8 + ).
  • Page 139 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones g. Assign lines to Button 4 and Button 8 on the MDW 9031 telephone: 1. Change lines being assigned to lines 1–20 by selecting Lines 1–20 on the console or PC ( 2.
  • Page 140 Installation, SPM, Maintenance, and Troubleshooting Supplement 5. Remove the placeholder line assignments (lines 61–66): a. From the System Programming menu, select Extensions. b. From the Extensions menu, select Lines/Trunks. c. Enter the extension number you want to program. d. Change lines being assigned to lines 61–66 by selecting Lines 61–80 on the console, or PC e.
  • Page 141 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones b. If the line programming matches the report above, go to Step 7. If the programming does not match the report above, verify which lines were removed and repeat from above as appropriate. 7.
  • Page 142 Installation, SPM, Maintenance, and Troubleshooting Supplement 4. 8 + —Intercom Voice. 5. Enter or **14—Closes Auto Line selection Process. g. Save your entry by selecting Enter ( ). h. Exit to the System Programming menu. Behind Switch Mode In Behind Switch mode, the system assigns an ICOM Ring button and an ICOM Voice button (no outside lines connected to the control unit are assigned to buttons) based on the MLS-12D button assignments (see Figure 5-5).
  • Page 143 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones The factory-set assignments can be confusing to the user. To reduce confusion, change the button assignments; use Figure 5-6 as a guide. (Actual line assignments depend on customer requirements.) Blank Blank Blank Blank...

  • Page 144: Reassigning Business Cordless 905 Line Buttons

    Installation, SPM, Maintenance, and Troubleshooting Supplement Select Delete ( g. Save your entry by selecting Enter ( ). 2. Assign the ICOM Voice button as shown in Figure 5-6: a. Select Button 6 on the console or PC (maps to Button B on the MDW 9031 telephone).
  • Page 145 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones Blank Blank Blank Ring Voice Figure 5-7. BC 905 Factory-Set Button Assignments in Hybrid/PBX Mode The factory-set assignments can be confusing to the user. To reduce confusion, change the button assignments; use Figure 5-8 as a guide. (Actual line assignments depend on customer requirements.) Blank Drop...
  • Page 146 Installation, SPM, Maintenance, and Troubleshooting Supplement d. Select Start ( ). e. Select Button 2 on the console or PC (maps to Button 3 on the BC 905 telephone). Select Delete ( g. Save your entry by selecting Enter ( ). 2.
  • Page 147 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones ICOM Line 4 ICOM Line 5 Blank Ring Voice Figure 5-9. BC 905 Factory-Set Button Assignments in Key Mode Since these button assignments are based on the MLS-12D telephone, lines 3 and 8 are missing from the BC 905 telephone.
  • Page 148 Installation, SPM, Maintenance, and Troubleshooting Supplement c. Enter the extension number you want to program. d. Select each line button to remove the factory-set line assignments and turn off the green (G) LED. 2. Remove the factory-set ICOM Voice button and assign it to Button 2 on the BC 905 telephone: a.
  • Page 149 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones 1. Change lines being assigned to lines 61–80 by selecting Lines 61– 80 on the console or PC ( 2. Select line 61 on the console or PC ( 8 + Line 61 is assigned to the first virtual button above Button 1 on the BC 905 telephone.
  • Page 150 Installation, SPM, Maintenance, and Troubleshooting Supplement 2. Select Line 3 on the console or PC ( 8 + ). Line 3 is assigned to Button 5 on the BC 905 telephone. 4. Verify that button assignments are correct: a. Print an Extension Report and verify that the lines assigned to the buttons on the BC 905 telephone match the following: EXTENSION INFORMATION Button 18...
  • Page 151 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones d. Change lines being assigned to lines 61–66 by selecting Lines 61–80 on the console, or PC ( e. Select each line button (61–66 or 8 + – 8 + ) to remove the virtual placeholder assignments and turn off the green (G) LED.
  • Page 152 Installation, SPM, Maintenance, and Troubleshooting Supplement a. From the System Programming menu, select Cntr-Prg ( b. From the Centralized Programming menu, select Program extension ( c. Enter the extension number and select Enter ( ). d. Select Start ( ). e.
  • Page 153 Reassigning Buttons on the TransTalk and Business Cordless 905 Telephones Behind Switch Mode In Behind Switch mode, the system assigns an ICOM Ring button and an ICOM Voice button (no outside lines connected to the control unit are assigned to buttons) based on the MLS-12D button assignment (see Figure 5-11).
  • Page 154 Installation, SPM, Maintenance, and Troubleshooting Supplement To change the factory-set button assignments, do the following: 1. Remove the factory-set SA Voice button: a. From the System Programming menu, select Cntr-Prg ( b. From the Centralized Programming menu, select Program extension ( c.

  • Page 155: Enhanced 911 Service

    Enhanced 911 Service Overview MERLIN MAGIX Release 1.5 in Hybrid/PBX mode supports Enhanced 911 (E911) service that allows the recipient of a 911 call to accurately identify the telephone number and physical location of the calling party. Emergency response personnel cross-check the incoming Automatic Number Identification (ANI) information with the Automatic Line Identification (ALI) or billing information (in other words, the billing address) associated with the telephone number.

  • Page 156: E911 Partition

    Installation, SPM, Maintenance, and Troubleshooting Supplement E911 Partition As a building can be partitioned into different floors or different areas on one floor, the extensions in the MERLIN MAGIX system can be grouped (“partitioned”) according to their locations. For example, you can place all the extensions in the northeast corner of the second floor of an office building in one partition and all the extensions in the northwest corner in a second partition.
  • Page 157 Enhanced 911 Service The following trunks types cannot be assigned to an E911 partition: No Music-On-Hold trunks No Loudspeaker Paging trunks No data trunks No maintenance alarm trunks No unassigned T1 trunks No PRI lines that are not assigned to a B-channel group You can assign a trunk to only one partition or to the E911 Adjunct.
  • Page 158 Installation, SPM, Maintenance, and Troubleshooting Supplement 5. Create an Allowed List with 911, and assign it to Outward Restricted and Emergency Service Restricted extensions that should be allowed to call the 911 Emergency Service. 6. Check that the trunks are of an eligible type and are not being used as Music-On-Hold, Loudspeaker Paging, data, E911 Adjunct, or maintenance trunks, or are not being used in another partition.

  • Page 159: Installing The E911 Adjunct

    Enhanced 911 Service Installing the E911 Adjunct When you select the E911 Adjunct option, you must connect a piece of auxiliary equipment called the E911 adjunct to the control unit. You also must program an E911 Alarm port on a tip/ring port and connect the E911 adjunct to this Alarm port.
  • Page 160 Installation, SPM, Maintenance, and Troubleshooting Supplement Follow these steps to connect the E911 adjunct to the control unit: See the MERLIN MAGIX Integrated System Release 1.5 Release Notes for the programming paths for the following: Assigning lines and extensions Choosing the E911 Adjunct option Enabling “Allow-11”...
  • Page 161 Enhanced 911 Service 7. Connect a tip/ring cable from the E911 adjunct alarm relay to a tip/ring extension port on a module in the control unit. 8. Change the E911 Option to “E911 Adjunct.” Do not enable the E911 Adjunct option until after the E911 adjunct has been connected and tested, the Adjunct Alarm port has been connected, and the E911 Adjunct trunks and the E911 Adjunct Alarm have been programmed.
  • Page 162 Installation, SPM, Maintenance, and Troubleshooting Supplement Installing the E911 Adjunct...

  • Page 163: Upgrading To Merlin Magix Release 1.5

    Upgrading to MERLIN MAGIX Release 1.5 Overview You can upgrade to Release 1.5 of the MERLIN MAGIX Integrated System from either a MERLIN MAGIX Release 1.0 system or a MERLIN LEGEND Communications System. Many of the modules used in the MERLIN LEGEND system are supported in the MERLIN MAGIX Release 1.5 system.

  • Page 164: Upgrading From Merlin Magix Release 1.0

    Installation, SPM, Maintenance, and Troubleshooting Supplement Upgrading from MERLIN MAGIX Release 1.0 You can upgrade from a Release 1.0 to a Release 1.5 MERLIN MAGIX system by using the PCMCIA card for Release 1.5. With MERLIN MAGIX Release 1.5, you can use the channel service unit/data service unit capabilities of the 100 DCD module and receive the following feature enhancements: New Automatic Daylight Savings Time feature Enhanced Automatic Route Selection, including enhanced E911 service...

  • Page 165: Upgrading From A Merlin Legend System

    Upgrading to MERLIN MAGIX Release 1.5 Upgrading from a MERLIN LEGEND System Many customers want to use the capabilities of a MERLIN MAGIX system (especially the 100R INA module) without overhauling their entire MERLIN LEGEND system. To accomplish this, you can encase the modules introduced in the MERLIN MAGIX system in a plastic shell and place them into the MERLIN LEGEND plastic carrier (see instructions “Installing and Removing the Plastic Shell”...
  • Page 166 Installation, SPM, Maintenance, and Troubleshooting Supplement 024 TDL module MERLIN Messaging System The following modules cannot be placed into a metal carrier but are supported by the Release 1.5 software: 400 GS/LS/TTR 408 GS/LS-MLX 800 LS 800 GS/LS 800 GS/LS-ID 008 OPT with ring generator 012 T/R with ring generator 012 T/R without ring generator...
  • Page 167 Upgrading to MERLIN MAGIX Release 1.5 Installing and Removing the Plastic Shell You can add or remove a plastic shell to or from modules, depending on whether you are going to use them in a plastic carrier (with shell) or a metal carrier (without shell).
  • Page 168 Installation, SPM, Maintenance, and Troubleshooting Supplement Figure 7-1. Inserting the Module into the Left Housing Upgrading from a MERLIN LEGEND System...
  • Page 169 Upgrading to MERLIN MAGIX Release 1.5 Figure 7-2. Attaching the Right Housing Removing the Plastic Shell Follow these steps to remove the plastic shell from a module: 1. Use a flat-bladed screwdriver to pry apart the five snaps. 2. Separate the left and right housings from the module. Upgrading from a MERLIN LEGEND System...
  • Page 170 Installation, SPM, Maintenance, and Troubleshooting Supplement Preparing the MERLIN LEGEND System Follow these steps to prepare the MERLIN LEGEND system for upgrading to the MERLIN MAGIX Release 1.5 system: 1. Remove any of these unsupported modules: 008 (ATL) 400 LS 400 LS/TTR 408 LS (ATL) 408 GS/LS (ATL)
  • Page 171 Upgrading to MERLIN MAGIX Release 1.5 Upgrading to the MERLIN MAGIX System Upgrading to the MERLIN MAGIX system from a MERLIN LEGEND system involves the following: Converting and restoring the backup file Programming for Bridge modules Attaching the metal carrier as necessary Adding the MERLIN MAGIX modules Performing a board renumbering You can upgrade from a MERLIN LEGEND system to a MERLIN...
  • Page 172 Installation, SPM, Maintenance, and Troubleshooting Supplement 11.472" .097" 5.480" MERLIN MAGIX METAL CARRIER MOUNTING BRACKETS 5.673" MERLIN LEGEND PLASTIC CARRIER MERLIN MAGIX EXPANSION CARRIER CONNECTED TO MERLIN LEGEND MOUNTING BRACKET LOCATIONS Figure 7-3. Using a Mounting Bracket Upgrading from a MERLIN LEGEND System 7-10...
  • Page 173 Upgrading to MERLIN MAGIX Release 1.5 2.454" .097" MERLIN MAGIX METAL CARRIER MOUNTING SCREW LOCATIONS 6.130" 7.000" 11.750" 3.102" MERLIN LEGEND PLASTIC CARRIER 5.704" MERLIN MAGIX EXPANSION CARRIER CONNECTED TO MERLIN LEGEND MOUNTING SCREW LOCATIONS Figure 7-4. Positioning Mounting Screws 2.
  • Page 174 Installation, SPM, Maintenance, and Troubleshooting Supplement 5. As necessary, add a Bridge module you need to fill up the single empty slot at the end of the last plastic carrier before the metal carrier. To add a Bridge module, select “Bridge” from the Boards screen in System Programming. (Bridge module programming is available in Release 1.5 or later of the MERLIN MAGIX system.) You can program a Bridge module only from a PC running...

  • Page 175: Pcmcia Upgrade Card

    Upgrading to MERLIN MAGIX Release 1.5 PCMCIA Upgrade Card You can use the PCMCIA Upgrade card provided in Release 1.5 of the MERLIN MAGIX system to do one of two things: upgrade the system software to Release 1.5 or upgrade only the firmware on modules. If you choose to upgrade only the firmware on the modules, you leave the system software unchanged.
  • Page 176 Installation, SPM, Maintenance, and Troubleshooting Supplement Upgrading Module Firmware Follow these steps to upgrade module firmware without changing system programming: 1. Insert the Upgrade card into the PCMCIA slot on the processor module. 2. Follow this system programming path: Menu → Maintenance → Slot. 3.
  • Page 177 Upgrading to MERLIN MAGIX Release 1.5 13. When the upgrade is complete, the following appears: If the upgrade was successful: Upgrade Successfully Completed. Slot Busied Out. Slot Restore Needed. If the upgrade was not successful (for example, you chose the wrong firmware for the module: Upgrade Slot nn: Board Memory Programming...
  • Page 178 Installation, SPM, Maintenance, and Troubleshooting Supplement PCMCIA Upgrade Card 7-16...

  • Page 179: System Programming Maintenance

    System Programming Maintenance Overview The Windows System Programming and Maintenance (WinSPM) software package offers an alternate method of programming the MERLIN MAGIX Integrated System using a PC. This method frees the system programming console for other uses and also provides the following additional functions: Backing up system programming information.

  • Page 180: System Requirements

    Installation, SPM, Maintenance, and Troubleshooting Supplement Standard SPM Mode. Provides an emulation display of the system programming console. It allows basic SPM programming of the MERLIN MAGIX system and supports SPM programming for options not included in Quick Access mode. WinSPM is available on CD-ROM .
  • Page 181 System Programming Maintenance Depending on how you connect the PC to the control unit, you also need the following items: Direct local connection, if the PC is within 50 feet of the control unit: — Either a 355AF modular adapter (if there is a male connector on the interface cable) or a 355A modular adapter (if there is a female connector on the interface cable) —...

  • Page 182: Installing The Winspm Software

    Installation, SPM, Maintenance, and Troubleshooting Supplement Installing the WinSPM Software The WinSPM software is installed from the CD-ROM . 1. Insert the CD-ROM into your CD-ROM drive. 2. From the Start menu, select Run. 3. When prompted for the file or folder you want to open, type D:\setup.exe. (If your CD-ROM drive is set up as a different drive letter, replace D as necessary.) 4.

  • Page 183: Getting Started

    System Programming Maintenance Getting Started Upon installation of the WinSPM software, the following initial screen appears: Figure 8-1. WinSPM Main Screen The First Time User Wizard (FTUW) assists you through the following four steps: 1. Set up your desktop: Font Size Settings Modem Definition Setting the Start Bar “Auto Hide”...
  • Page 184 Installation, SPM, Maintenance, and Troubleshooting Supplement 2. Define your Password 3. Set up your site: Direct Connection Internal Connection External Connection Manual Connection 4. Connect to the MERLIN MAGIX Integrated System: Direct Connection Internal Connection External Connection Desktop Setup Font Size Settings At present, WinSPM does not support large fonts.
  • Page 185 System Programming Maintenance Modem Definition If you are using a modem to connect to a MERLIN MAGIX Integrated System, and you have set the Maximum Speed to above 2400 baud, the modem in the MERLIN MAGIX Integrated System may time-out before your modem has enough time to step down to 2400 baud and establish communications.
  • Page 186 Installation, SPM, Maintenance, and Troubleshooting Supplement Advanced [X] Use Flow Control [X] Hardware (RTS/CTS) 7. To save the new settings, click OK. 8. To close the Modem Properties dialog box, click Close. 9. From the Control Panel, click File, then choose Exit to close the Control Panel and return to the Windows desktop.
  • Page 187 System Programming Maintenance 11. Highlight the name of the new modem and click Properties. 12. On the General tab, change the value in the drop-down list under Maximum Speed to 2400. 13. Verify the following settings: Connection Preferences Data Bits: 8 Parity: None Stop Bits: 1 [X] Wait for dialtone before dialing.
  • Page 188 Installation, SPM, Maintenance, and Troubleshooting Supplement Setting the Start Bar “Auto hide” Property 1. Right click an area of the Taskbar that is not a button. By default, the Taskbar is located at the bottom of the screen. 2. Select “Properties” from the pop-up menu. 3.
  • Page 189 System Programming Maintenance Defining Your Password There are two passwords in WinSPM: Application Password. There is an application-level password that serves as a security measure for accessing the WinSPM software itself. You are prompted to enter this password during the application login. Any characters that can be entered with the keyboard are acceptable.
  • Page 190 Installation, SPM, Maintenance, and Troubleshooting Supplement Once you install WinSPM on your PC, the First-Time User Wizard guides you through setting up your application password and using the Site Setup option to create “sites” that correspond to the MERLIN MAGIX Integrated System that you are responsible for programming.
  • Page 191 System Programming Maintenance Direct Connection To set up a site for a Direct Connection, do the following: 1. From the Site Setup screen, click Add. The cursor moves to the Site Name field. 2. Type in the Site Name you wish to use and press the TAB key. Site Names are limited to 30 characters.
  • Page 192 Installation, SPM, Maintenance, and Troubleshooting Supplement 8. If you want to add another site, click Add and begin on Step 2 in the process for the appropriate connection type for the next site. 9. When you finish adding sites, click Apply. If you get a message indicating that the cable between your PC and the communications system is not connected, check to be sure that the cable is connected properly.
  • Page 193 System Programming Maintenance 4. Complete the following fields to help differentiate this site from any other site(s) that you may want to add. These fields are not required; therefore, you may fill in as many or as few as you determine necessary: —...
  • Page 194 Installation, SPM, Maintenance, and Troubleshooting Supplement External Connection To set up a site for an External Connection, do the following: 1. Using the instructions packaged with your PC modem, verify that the software and hardware flow control is disabled in the modem properties. This is required when connecting to a MERLIN MAGIX Release 1.5 or later system, and is recommended for all releases of the communications system.
  • Page 195 System Programming Maintenance Example: You are connecting to a remote MERLIN MAGIX Integrated System via a modem through the Remote Access line 800 555-9999. The Remote Access line is set up with barrier code 1234 for access to the remote dial tone. The site from which you are dialing requires you to dial 9 to get an outside line.
  • Page 196 Installation, SPM, Maintenance, and Troubleshooting Supplement 4. Complete the following fields to help you differentiate this site from any other site(s) that you may want to add. These fields are not required; therefore, you may fill in as many or as few as you determine necessary: —...
  • Page 197 System Programming Maintenance If you have multiple modems installed in your system, after clicking OK, you may be prompted to select the modem you want to connect with. Clicking CANCEL from the Connection Selection screen causes you to return to either the Main screen or the First-Time User Wizard, depending on from where the screen was started.
  • Page 198 Installation, SPM, Maintenance, and Troubleshooting Supplement System Serial Programming Communications Port Jack RS-232 355AF Adapter Figure 8-2. Direct Connection Getting Started 8-20...
  • Page 199 System Programming Maintenance Processor Module SMDR Jack ADMIN Jack 355AF Adapter Crossover Cable EIA-232-D Z3A2 ADU ADU Crossover Cable Control Unit 400B2 D6AP Power 2012D-50M Adapter 4 Pair Plug Transformer AC Outlet Ended Cable Direct Connection Wall BR1A-4P Adapter Jack 102 Connecting Block Building 103 Connecting Block...
  • Page 200 Installation, SPM, Maintenance, and Troubleshooting Supplement Serial Communications 012 (T/R) Port Port RS-232 MODEM Figure 8-4. Internal Connection External Connection For an external connection, you must use a modem (either connected to, or built into, the PC) to access the internal modem in the control unit. You must also use a dial-up connection, as shown in Figure 6-5.

  • Page 201: Winspm Main Screen

    System Programming Maintenance WinSPM Main Screen When you connect your PC to the MERLIN MAGIX Integrated System and start the WinSPM application, the WinSPM Main screen shown in Figure 6-6 appears. Figure 8-6. WinSPM Main Screen WinSPM Main Screen 8-23...

  • Page 202: Using Quick Access

    Installation, SPM, Maintenance, and Troubleshooting Supplement The Main screen icons shown on the left-hand toolbar provide the following functionalities: Site Setup. Launches the Site Setup screen which depicts all of the sites defined in the WinSPM application. Used to set up a new site or modify an existing site.
  • Page 203 System Programming Maintenance — Calling Groups — Capture Data — Coverage Groups — Labeling — Personal Lines — Set Date and Time — Speed Dials — System Inventory — Telephone Programming — Telephone Restrictions For additional information on programming your MERLIN MAGIX Integrated Systems in Quick Access mode, refer to the documentation and online help provided with the WinSPM application.
  • Page 204 Installation, SPM, Maintenance, and Troubleshooting Supplement Both Allowed Lists and Disallowed Lists are assigned to individual extensions. Disallowed Lists can also be used in conjunction with Remote Access to restrict calls made through the system from remote locations. In this case, Disallowed Lists can be assigned either to specific Remote Access barrier codes or (if barrier codes are not used) to specific types of lines/trunks (all Tie/Direct Inward Dialing (DID) and all non-Tie/non-DID trunks).
  • Page 205 System Programming Maintenance Call Pickup Groups contain the following: Available Extensions. The list of extensions in the system. Double-click or use the right-arrow button to move extensions into the Selected Extension. Selected Extensions. The list of extensions that are members of the Call Pickup Group that is selected with the tabs.
  • Page 206 Installation, SPM, Maintenance, and Troubleshooting Supplement — Message Waiting Receiver Extension. Select the extension at which you wish to light a message waiting light if the group is covered by a voice mail box. Primary Delay: — Select the extensions you want to provide primary delay announcements for the chosen Calling Group.
  • Page 207 System Programming Maintenance An external alert only signals when the number of calls in the queue is greater than or equal to the programmed Threshold 3 value. — External Alert for calls in Queue Alarm. Choose the adjunct extension associated with the external alert device. There are two choices: An LED on any 4400-Series or MLX telephones can be associated with a Calls-in-Queue Alarm button.
  • Page 208 Installation, SPM, Maintenance, and Troubleshooting Supplement Task Selection. Check the items that you want to read from the MERLIN MAGIX system. Some of the items are for the whole Quick Access form, some are broken down into the individual tabs that appear on the Quick Access forms.
  • Page 209 System Programming Maintenance Labeling This feature allows you to edit the various system labels. System Speed Dial changes are performed separately. A simple dialog box containing the following fields is available. Label Type. A group of options including: System Directory, Extensions, Adjuncts, Lines and Trunks, Posted Messages, and Group Calling.
  • Page 210 Installation, SPM, Maintenance, and Troubleshooting Supplement CAUTION: After you click the Apply button, you will be able to see where the lines and pools were placed on the telephone. Keep in mind that adding a line that is a member of a pool results in a pool being assigned to the button on the telephone.
  • Page 211 System Programming Maintenance Display Number. Select Yes to display the Name when dialing; select No to display the number being dialed. Use the following buttons to edit the System Speed Dial entries: Add. Adds a new entry. Modify. Modifies an existing entry. Delete.
  • Page 212 Installation, SPM, Maintenance, and Troubleshooting Supplement Notes window. Use this window to create or edit annotations. OK button. Highlight the extension you wish to program and click OK. (Double-click the extension to go to the next screen.) Print button. Use this button to print the list of extensions, labels, and LIDs. Cancel button.
  • Page 213 System Programming Maintenance Allowed Lists. Use to assign one or more Assigned Lists to the extension. Use the Allowed List tab to view the current extensions in that list. Use the ‘Is User’ check box to add/remove the selected extension from the lists. Allowed List defines area codes and exchange prefixes that this extension user is allowed to dial when making an outside call.

  • Page 214: Winspm Help

    Installation, SPM, Maintenance, and Troubleshooting Supplement WinSPM Help To access the WinSPM Help screens, perform one of the following: Press Press 7/R . Click the Help button (when available). Figure 8-7. Sample WinSPM Help Screen WinSPM Help 8-36...

  • Page 215: Using Standard Spm Mode

    System Programming Maintenance Using Standard SPM Mode This section describes how to use the Standard SPM Mode screens. If you are using Quick Access, Backup and Restore can be selected from the Main menu. The System Inventory option in the Quick Access mode provides a graphical representation of your system inventory, which includes all modules and versions.
  • Page 216 Installation, SPM, Maintenance, and Troubleshooting Supplement Figure 8-8. Standard SPM Mode Display through display on either side of the console through simulation screen. They represent the function keys to use when you select screen options. When a screen contains several choices, click the function key identified by the label next to your choice.
  • Page 217 System Programming Maintenance The labels along the bottom of the screen correspond to buttons on the 4424LD+ or MLX-20L telephone. Table 6-1 describes the function of PC keys in WinSPM. Table 8-1. Function of PC Keys in WinSPM PC Key MLX-20L 4424LD+ WinSPM Function...
  • Page 218 Installation, SPM, Maintenance, and Troubleshooting Supplement Table 8-1. Function of PC Keys in WinSPM—Continued PC Key MLX-20L 4424LD+ WinSPM Function TopSP TopSP. Return to the top of the System Programming menu. Pause Hold Hold Pause. Enter a pause in a speed- dialing sequence.

  • Page 219: Basic System Management Procedures

    System Programming Maintenance Table 8-1. Function of PC Keys in WinSPM—Continued PC Key MLX-20L 4424LD+ WinSPM Function The 9 key on your PC can be Delete Delete used instead of (Delete) when Delete appears as a choice in the console simulation window.
  • Page 220 Installation, SPM, Maintenance, and Troubleshooting Supplement Table 6-2 gives a brief description of each procedure. Table 8-2. Management Procedures Option Function To program the system. Sys Program To make a backup copy of your system programming and Backup store it on a floppy disk or on hard disk. To show which modules (port boards) are in each slot of Boards the control unit and allows you to assign boards to slots.
  • Page 221 System Programming Maintenance Backup The Backup procedure is used by qualified service personnel to create a file of system programming information either in a specified directory (on the hard drive of the PC) or on a floppy disk. Back up your system programming information on a regular basis. A current backup file allows you to quickly and easily restore your system, if the need arises.
  • Page 222 Installation, SPM, Maintenance, and Troubleshooting Supplement WinSPM 1. From the WinSPM Main window Outlook bar, select Tools. 2. From the Outlook bar, click the Backup icon. A selection dialog box displays. 3. Select the File option. 4. Click OK. The Save dialog box displays. 5.
  • Page 223 System Programming Maintenance The progress dialog box displays. 7. Click Cancel to exit. Boards The Boards option allows qualified service personnel to add a module to the next available slot. The system must be idle to use this option. This option is not available from the system programming console.
  • Page 224 Installation, SPM, Maintenance, and Troubleshooting Supplement If you remove a module but do not replace it, and then perform a board renumber, the control unit will not recognize any modules that follow the empty slot. You must reseat all of the modules to fill the empty slot before you perform the board renumber.
  • Page 225 System Programming Maintenance Table 8-3. Board Types—Continued Board Type Description 4 ground-start/loop-start line jacks and 8 MLX extension 408GLM jacks (16 endpoints); Caller ID; upgradeable with PCMCIA card 24 channels (virtual lines/trunks) with internal CSU; 100R upgradeable with PCMCIA card 24 channels (virtual lines/trunks) with internal CSU/DSU;...
  • Page 226 Installation, SPM, Maintenance, and Troubleshooting Supplement 2. Click the function key that corresponds to the module you want to select. Boards: > Make a selection 412LUP 016ETR 024UPO 016TTR 016MLX MsgOPT 008MLX 100D Back 800BRI Select 100D for either a 100D-U or a 100 DCD module. When you use the Inspect feature, 100DCD is shown on the list.
  • Page 227 System Programming Maintenance 5. Assign or remove the module from the slot entered in the previous Step. module name module name = option selected in Step 2 Enter slot numbers nn = slot entered in Step 5 (second digit (01–17) will not display.
  • Page 228 Installation, SPM, Maintenance, and Troubleshooting Supplement Browse The Browse option allows you to browse through reports and notes saved in WinSPM. → < Standard SPM Select hard disk or → → → → 02 to Select a Report floppy Exit To view the next page of a report, click  .
  • Page 229 System Programming Maintenance 3. From the Type field, select whether you want to view reports or notes. 4. From the drop-down list, select the report/notes you want to view. 5. Click Print to print the report to your default printer. Click Export.
  • Page 230 Installation, SPM, Maintenance, and Troubleshooting Supplement The following discussion refers to the console window language. Console Window Language By default, the language used in the console simulation window is the language specified in the ams.cfg file; however, you can select a different language for this window for the duration of the current session.
  • Page 231 System Programming Maintenance Maintenance CAUTION: This option is for use by qualified technicians only. Maintenance procedures are provided in the documentation for qualified technicians. CAUTION: This is a password-protected option and is for use by your technical support organization only. Pass-Thru The Pass-Thru option allows qualified service personnel to program IS II/III applications (and a 100R INA module) on a remote PC.
  • Page 232 Installation, SPM, Maintenance, and Troubleshooting Supplement Remote Direct Connection Connection SPM PC IS II/III PC Control Unit Figure 8-9. Pass-Thru A Pass-Thru request must be initiated at a PC; it is not available from a UNIX System PC—that is, Pass-Thru cannot be established between two IS II/III PCs.
  • Page 233 System Programming Maintenance To initiate the Pass-Thru, follow the steps below: You cannot program the SPM application on the IS II/III PC because the remote call (from your SPM PC) uses the IS II/III PC’s COM1 port; therefore, the system programming jack cannot be used for system programming.
  • Page 234 Installation, SPM, Maintenance, and Troubleshooting Supplement 1. At the SPM Main menu, click to select Pass-Thru. SPM Main Menu Menu: Select Function Sys Program Maintenance Backup Restore Boards Pass-Thru Print Opts Password Monitor Language The display area changes to 24-lines by 80-characters, which is much larger than the display area on the console simulation window (7-lines by 24-characters).
  • Page 235 System Programming Maintenance 4. Type ams for the terminal emulation type, and press 1 . Unix disk usage information Term= If you are working with IS II, the IS II Main menu appears. If you are working with IS III, the system prompts you for your login registration.
  • Page 236 Installation, SPM, Maintenance, and Troubleshooting Supplement Password The Password option is used by qualified service personnel to change the modem connection password. A password is always required to establish a connection with the built-in modem. The password always consists of seven characters.
  • Page 237 System Programming Maintenance If you fail to enter the password correctly after three attempts, the bottom of the screen displays the message Old Password in Use, and the procedure terminates. Press 1 to return to the Standard SPM Mode Main menu. 3.
  • Page 238 Installation, SPM, Maintenance, and Troubleshooting Supplement Print Options The Print Opts option allows qualified service personnel to direct the output of system programming reports either to the PC (where you can save them, browse through them, or print them with the system programming Print option) or to the SMDR printer.
  • Page 239 System Programming Maintenance PC Port Output See “Printing Reports” on page 8-69 for more information about the print procedure using WinSPM and the PC port. Restore The Restore option allows qualified service personnel to load system programming from either a disk or from the hard disk into the processor module memory.
  • Page 240 Installation, SPM, Maintenance, and Troubleshooting Supplement — If any real board is out of sequence with the boards listed on the backup disk. — If phantom boards are not listed last. — If the operating mode of the system being restored is Hybrid/PBX, but the control unit processor module has been modified to operate only in Key mode.
  • Page 241 System Programming Maintenance The Restore dialog box displays. 5. Enter the name and location of the file to be restored. 6. Click Open. The progress dialog box displays. 7. Click Cancel to exit. Basic System Management Procedures 8-63...

  • Page 242: System Programming

    Installation, SPM, Maintenance, and Troubleshooting Supplement System Programming A primary function of WinSPM is to provide a method for programming the system. The Sys Program option gives you access to all of the system programming features available from the system programming console. Basic Programming Information To begin programming, you must perform one of the following to display the System Programming menu on the MLX-20L or 4424LD+ console, or on the...
  • Page 243 System Programming Maintenance Idle States A few of the programming procedures can be started only when the entire system or some part of it, such as a trunk or an extension, is idle (not in use). Some procedures require that the trunk or extension be idle only at the instant of programming.
  • Page 244 Installation, SPM, Maintenance, and Troubleshooting Supplement System Forced Idle When the entire system is forced idle, no calls can be made or received. The procedures listed below can be performed only when the entire system (every line and every extension) is idle: Select system mode Identify system operator positions Renumber boards...
  • Page 245 System Programming Maintenance Extension Forced Idle When an extension is forced idle, no calls can be made or received on that extension. The following procedures can be performed only when the extension being programmed is idle: Assign call restrictions Assign pool dial-out restrictions Copy extension assignments Assign lines, trunks, or pools to extensions Assign labels to a personal directory...
  • Page 246 Installation, SPM, Maintenance, and Troubleshooting Supplement 100 DS1, 100 DCD, and 100R INA Module Idle The following procedures can be performed only when the 100 DS1, 100 DCD, or 100R INA module is idle: Specify board type Specify frame format Specify board signaling format Specify board suppression format Specify board facility compensation...
  • Page 247 System Programming Maintenance 2. Click the function key next to the option you want. System Programming: > System Programming: > Make a selection Make a selection System Extensions Labeling Language SysRenumber Options Data Operator Tables Print LinesTrunks AuxEquip Cntr-Prg Back NightSrvce Exit 3.
  • Page 248 Installation, SPM, Maintenance, and Troubleshooting Supplement 2. Click the function key that corresponds to the report to be printed. Print (English): > Make a selection Trunk Info SysSet-up T1 Info Dial Plan Pri Info Labels RmoteAccess Back Oper Info 3. Use one of the methods shown after this procedure to print the report or reports.
  • Page 249 System Programming Maintenance Print Hard Copy To print a hardcopy of the report, use the arrow keys to highlight LPT1: and press 1 . Print to Hard Disk To print the reports to the hard disk if the print file does not exist, use the arrow keys to highlight MAKE NEW FILE and press 1 .

  • Page 250: Surrogate Mode Programming

    Installation, SPM, Maintenance, and Troubleshooting Supplement Surrogate Mode Programming Surrogate mode allows qualified service personnel to perform system programming at an offsite service location. The actual system hardware does not have to be installed — the programmer needs a power supply, carrier, processor, and a direct connection from the PC to the processor module.

  • Page 251: Board Renumbering With The 016 Mlx Module

    System Programming Maintenance Board Renumbering with the 016 MLX Module CAUTION: For installed MERLIN MAGIX systems: Replacing one module (such as the 008 MLX module) with the 016 MLX module may result in the shifting of logical IDs and require numerous extension programming changes.
  • Page 252 Installation, SPM, Maintenance, and Troubleshooting Supplement The procedure for each of the supported configurations is explained in the following sections. If you have a situation that is different from one of these configurations, you must completely reprogram the system. A Board Renumber will not correct the logical ID shift.
  • Page 253 System Programming Maintenance Adding a 016 Module at the End of an Existing System Follow these steps when you are adding a 016 MLX module to the end of an existing system: 1. Back up the system programming to the customer backup card. Use a filename that describes the pre-016 MLX configuration-for example, “pre- 016 MLX.”...
  • Page 254 Installation, SPM, Maintenance, and Troubleshooting Supplement Replacing Two 008 MLX Modules with One 016 MLX Module When the 008 MLX Modules are the Last Two Modules in the System Follow these steps when you are replacing two 008 MLX modules at the end of the system with one 016 MLX module: 1.
  • Page 255 System Programming Maintenance 10. Power up the system. → 11. Perform a Board Renumber procedure: Sys Program ( → → System ( Board Renum ( Yes ( 12. Print a new Extension Directory report. Verify that the extensions on the new 016 MLX match those of the previous two 008 MLX modules.
  • Page 256 Installation, SPM, Maintenance, and Troubleshooting Supplement This procedure adds eight additional logical IDs to the system configuration, starting after the first eight ports of the new 016 MLX module. (This occurs because you are adding eight ports to the system for each 016 MLX module that replaces a 008 MLX module.) The second set of eight ports on the 016 MLX module will acquire the extension numbers from the next extension module to the right in the system.
  • Page 257 System Programming Maintenance → 10. Perform a Board Renumber procedure: Sys Program ( → → System ( Board Renum ( Yes ( 11. Print a new Extension Directory report. Remember that the extension numbers have increased by eight, beginning after the first eight extension numbers on the 016 MLX module.
  • Page 258 Installation, SPM, Maintenance, and Troubleshooting Supplement 19. If phantom modules were programmed, re-program the phantom modules, as needed using the information in the Extension Information reports printed in Step 3. 20. Program the new extension ports to meet the customer’s needs. 21.
  • Page 259 System Programming Maintenance Follow these steps to replace a 008 OPT module with a 016 MLX module: 1. Back up the system programming to the customer backup card. Use a filename that describes the pre-016 MLX configuration-for example, “pre- 016 MLX.” 2.
  • Page 260 Installation, SPM, Maintenance, and Troubleshooting Supplement 12. Print a new Extension Directory report. Remember that the extension numbers have increased by four, beginning after the first 12 extension numbers on the 016 MLX module. 13. Extension numbers from the module immediately to the right of the 016 MLX module have migrated to the top four ports of the 016 MLX module.
  • Page 261 System Programming Maintenance 19. Program the buttons that were identified in Step 8 that previously pointed to the extensions on the 008 OPT module you replaced. Because the extension type changed for the T/R extensions, these buttons may not be needed. Confirm the need with the customer before restoring.
  • Page 262 Installation, SPM, Maintenance, and Troubleshooting Supplement Follow these steps to replace a 016 T/R module with a 016 MLX module: 1. Back up the system programming to the customer backup card. Use a filename that describes the pre-016 MLX configuration-for example, “pre- 016 MLX.”...
  • Page 263 System Programming Maintenance 13. Print a Group Calling Information report, and compare it to the Group Calling Information report you printed in Step 5. Since Calling Group extensions may reverse themselves after a Board Renumber, verify that the extension numbers are in the correct order. If the extensions are reversed, re-program as necessary to put in correct order.

  • Page 264: Automatic Conversion Of Backup Files

    Installation, SPM, Maintenance, and Troubleshooting Supplement Automatic Conversion of Backup Files WinSPM 4.0 features a new upgrade feature that automatically converts previous releases of the MERLIN MAGIX and MERLIN LEGEND systems to later releases, including Release 1.5 of the MERLIN MAGIX system. With WinSPM 4.0, you can take a backup file of an earlier release of a system and have the file automatically mapped into a version that a later release can use.

  • Page 265: Flow Control

    System Programming Maintenance 5. Select a filename to convert to, or create a new file to convert to (either on a floppy disk or on the PC’s hard drive). On the hard drive, the file is placed in the BACKUP directory under the SPM directory.
  • Page 266 Installation, SPM, Maintenance, and Troubleshooting Supplement Flow Control 8-88...

  • Page 267: Maintenance And Troubleshooting

    Maintenance and Troubleshooting The MERLIN MAGIX Integrated System has many of the same maintenance features as the MERLIN LEGEND system. This chapter introduces new maintenance enhancements that are used in the MERLIN MAGIX Integrated System. In Addition, new troubleshooting scenarios have been included. See Chapter 4 for maintenance changes specific to the 100R INA and 100 DCD modules.
  • Page 268 Installation, SPM, Maintenance, and Troubleshooting Supplement 4400-Series Telephones Test Use the following steps to check if the LEDs, ringer, buttons, switchhook, and display are working. 1. Pick up the handset. 2. When you hear the dial tone, press *00 (the feature access code). The telephone enters test mode.
  • Page 269 Maintenance and Troubleshooting When you press each one of these buttons, the Message LED should toggle on and off. For 4412D+ telephones, pressing a fixed-feature button or line/ feature button turns the current column of LEDs off (if lit), and toggles the Message Waiting Light (MWL) on and off.
  • Page 270 Installation, SPM, Maintenance, and Troubleshooting Supplement When you select this test from the maintenance screen, the system sends a request to the telephone at that extension (station), asking for the telephone’s classmark. You can request the Station Responding Test locally or remotely. The Station Responding Test does not work for tip/ring devices because tip/ring devices do not have classmarks.
  • Page 271 Maintenance and Troubleshooting When a maintenance-busy TTR is retested and passes the test, it is automatically placed back into service. Release 1.0 of the MERLIN Messaging System resets itself at 3:00 a.m. every day. In Release 1.1 and later MERLIN Messaging Systems, you can change or disable the reset time.
  • Page 272 Installation, SPM, Maintenance, and Troubleshooting Supplement A Frigid Start restores service to all TTRs that were busied out by a TTR Audit and will also restore TTRs manually busied out. When a slot is returned to service, the TTRs are available as system resources.
  • Page 273 Maintenance and Troubleshooting Use the following sequence to view the serial number of the processor module: → → Menu: Maintenance System Inventory Use the following sequence to view the serial number of a module: → → → Menu: Maintenance More System Inventory The module serial numbers also appear in the System Information report.

  • Page 274: Accessing Adjunct Ports Using

    Installation, SPM, Maintenance, and Troubleshooting Supplement Accessing Adjunct Ports Using ss/pp for TDL Modules The slot/port number displays sspp to distinguish the 2-digit slot number from the 2-digit port number. Slot is the slot number in the carrier and port is the port number on the module.

  • Page 275: System Programming Reports

    Maintenance and Troubleshooting System Programming Reports When you print system reports, if you select the ALL option, the reports take from 30 minutes to 6 hours to print, depending on the size of the system. You may want to schedule printing during off-peak hours. For additional information about reports, refer to the Feature Reference.

  • Page 276: Error Codes

    Installation, SPM, Maintenance, and Troubleshooting Supplement Error Codes Table 9-2. Error Code Descriptions Error Code Description Action 0010 Check modules and replace if INVALID SLOT necessary; if problem persists, INTERRUPT: check processor. Cannot determine module responsible for interrupt. The system was powered down incorrectly;...
  • Page 277 Maintenance and Troubleshooting Table 9-2. Error Code Descriptions—Continued Error Code Description Action Check processor. 0013 DUART STREAMING INT: Processor problem. The system was powered down incorrectly; for example, carrier 2 was powered down before carrier 1. If errors exist because of the improper power-down, no action is required.
  • Page 278 Installation, SPM, Maintenance, and Troubleshooting Supplement Table 9-2. Error Code Descriptions—Continued Error Code Description Action If TTR passes the next test, the 1C06 BAD TTR system automatically restores it. Touch-Tone receiver failed the internal Touch-Tone Receiver Test and has been busied out.
  • Page 279 Maintenance and Troubleshooting Table 9-2. Error Code Descriptions—Continued Error Code Description Action 7804 Reset module. If problem INVALID SANITY persists, check module. RESPONSE: Sanity test received invalid responses; applies only to modules with extension jacks. MERLIN Messaging System If the M1000 software was (M1000) software was upgraded, no action is required.
  • Page 280 Installation, SPM, Maintenance, and Troubleshooting Supplement Table 9-2. Error Code Descriptions—Continued Error Code Description Action For an E911 Partitions trunk, any 8411 E911 NO OUTGOING one of the following can occur: SEIZURE The system has tried to seize The trunk may automatically clear if the line is seized for a trunk assigned either to an outgoing call.

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