Page 1
TROUBLESHOOTING STEPS If your ELEMENT/BOLT is stuck, frozen, or otherwise unresponsive: Try a forced reboot and/or factory reset as described below. Forced reboot: Hold down the power button for 10 seconds to perform a forced reboot. e.g. Generally used if the screen becomes non-responsive.
Page 2
Battery-related update failures: In rare cases, an update can cause a reboot loop on low battery. Try charging the ELEMNT/BOLT using a wall outlet for 1 hour or more. Avoid using Apple brand USB blocks, as some do not provide a full charge. After 1 hour, press and hold the power button for 10 seconds. ...