Operation (Continued); Troubleshooting - EcoSmart A9BR3065WESDZ02 Use And Care Manual

Operation (continued)

App quick start guide and pairing instructions
Works with Amazon Echo Plus
□
Open the Amazon Alexa app.
□
Select "Add Device".
□
Select "Light".
□
Scroll down the light brand list to select "other".
□
The LED bulb will connect to Alexa by clicking "DISCOVER DEVICES" (ensure the light is on
and in a pairing mode).
□
Set up the device and the "light bulb" now is ready to use.
□
Name and control the bulb.
Works with SmartThings
□
Open the SmartThings app.
□
Select "Add device".
□
Select "Ecosmart".
□
Follow the SmartThings app instruction to click "Next" – "Next" – "Next".
□
Scan the QR code on the bulb or click "I don't have a code" to connect the bulb.
□
Click "Done", The LED bulb will now connect as "Ecosmart Bulb".
□
Name and control the bulb.

Troubleshooting

Note: Works with Amazon Echo Plus and SmartThings hubs only.
Problem
Unable to pair.
Unable to pair.
Unable to pair.
Unable to pair or control.
Unable to control the bulb.
Unable to control the bulb.
Bulb ickers.
Bulb is slow to respond.
Bulb is slow to respond.
Possible Cause
Bulb not in pairing mode.
Pairing mode has timed out.
No power to the bulb.
Bulb has joined another network.
Internet connection lost.
Out of range.
Bulb connected to a wall dimmer.
There are Internet connection issues.
Obstructions between the hub and bulb.
Reset the bulb to factory mode.
Toggle the wall switch OFF then back ON.
Turn ON the wall switch to ensure the hub is online.
Reset the bulb to factory mode.
Ensure there is an Internet connection.
Move the hub closer to the bulb.
Replace the dimmer with a standard wall
switch or set dimmer to max output.
Check with your ISP.
Relocate the hub closer to the bulb.
5
Please contact 1-877-527-0313 for further assistance.
Solution
HOMEDEPOT.COM/ECOSMART