Samsung 4 Series User Manual page 23

A "Mode Not Supported" message appears.
• Check the supported resolution of the TV and adjust the external device's output resolution accordingly. Refer to
resolution settings in this manual.
Caption on TV menu is greyed out.
• Caption can not be selected in the TV menu when connected via HDMI or Component.
• Caption must be activated on the external device.
There is a plastic smell from the TV.
• This smell is normal and will dissipate over time.
TV Signal Information is unavailable in the Self Diagnosis Test menu.
• This function is only available with digital channels from an Antenna / RF / Coax connection.
TV is tilted to the right or left side.
• Remove the stand base from the TV and reassemble it.
There are difficulties assembling stand base.
• Make sure the TV is placed on a flat surface. if you cannot remove the screws from the TV, please use a
magnetized screw driver.
The Broadcasting menu is grey out (unavailable).
• The Broadcasting menu is only available when the TV source is selected.
Your settings are lost after 5 minutes or every time the TV is turned off.
• If TV is in the Store Demo mode, it will reset audio and picture settings every 5 minutes. If you want to change
the settings from Store Demo mode to Home Use, press the SOURCE button to select TV mode, and go to MENU
> Support > Use Mode.
You have intermittent loss of audio or video.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible
enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree
connectors.
The PIP menu is not available.
• PIP functionality is only available when you are using a HDMI or components source.
You see small particles when you look closely at the edge of the frame of the TV.
• This is part of the product's design and is not a defect.
POP (TV's internal banner ad) appears on the screen.
• Go to MENU > Support > Use Mode, and then select Home Use.
The message "This file may not be playable properly." appears.
This may appear because of high bit rate of content. Content generally will play but could experience some
playability issue.
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