Sipura SPA-2100 Frequently Asked Questions

The following are frequently asked questions about the Sipura SPA-2100.
Q.
When attempting to upgrade the device firmware, the upgrade utility continuously waits
on the firmware upload request and displays the following pop-up window:
Waiting for Firmware Upload Request from SPA Pop-Up Window
A.
Check the following:
Confirm that the Upgrade Enable field is set to yes. If it's set to no, refer to section
2.1 of the Sipura SPA-2100 Configuration Guide for instructions on setting the field to
yes.
Verify that any connected phones are hung up.
Q.

When I attempt to make a call using the SPA-2100, I get dead air.

A.
Make sure your device is pingable. Also, if you have changed the configuration on your
device recently, use the Sipura SPA-2100 Configuration Guide provided by Net2phone to
revert to the working configuration.
Q.
When I attempt to make a call using the SPA-2100, I hear a fast busy signal.
A.
Check the following:
Verify that a valid account is configured on the device. Go to Line 1 or 2, and make
sure that the User ID and Password is set.
Verify that the account is not expired and has not run out of funds.
Q.

When I attempt to make a call, I am experiencing one-way audio.

A.
Verify that your firewall is not blocking packets. Also, if you have tried to change the
configuration on your device recently, use the Sipura SPA-2100 Configuration Guide
provided by Net2phone to revert to the working configuration.
May, 2005
Sipura SPA-2100
Frequently Asked Questions
Sipura SPA-2100
FAQs
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