SmartBurn How To Use

9. Is SmartBurn effective on new compliant heaters?
Yes. SmartBurn has been thoroughly tested for effectiveness and safety in
accordance with Australia and New Zealand standards. *AS/NZS 4012:1999;
AS/NZS 4013:1999; AS/NZS 2918:2001 and U.S. ASTM 2515-07 EPA Method
5G and Method 28.
This testing has proven that SmartBurn reduces wood smoke emissions by up
to 54%, whilst gaining up to 17% more value from wood.
10. How will I know when to replace my SmartBurn?
It is recommended that you commence each wood burning season with new
SmartBurns. When used correctly SmartBurn is designed to be effective for
up to 3 months before it needs to be replaced. The temperature of the fire
regulates the speed at which the SmartBurn ingredients vapourise. If you
notice any of the following it may be time to purchase a new SmartBurn:
Excessive smoke being emitted from the chimney flue; Heater glass window
becoming discoloured; Fire isn't drawing as well as it has been.
Tip - After buying a new SmartBurn - keep your old SmartBurn in the fire in case
some of the ingredients remain and have adhered to the inside of the casing.
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Contact Information
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Unit 2, 63 Walters Drive
Osborne Park, Western Australia 6017
11. Does the SmartBurn deteriorate when the fire is not in use?
No. They have been specifically designed to 'only' be activated when the fire
is heated. They have no shelf life or expiry when cold.
12. Will SmartBurn work in a potbelly stove or wood combustion
kitchen stove?
Yes, but these stoves tend to run very hot. SmartBurn will certainly work
effectively but its life may not be as long. To ensure the maximum life from
the SmartBurn you may like to place it in the 'ash-pan' and sit it on a fire brick
to keep it level. You can further protect the SmartBurn from extreme heat by
placing a fire brick over it.
13. Will SmartBurn work better if I make my fire 'Super' hot?
No. As temperature regulates the speed at which the ingredients are put to use,
a roaring fire will accelerate their use. SmartBurn prefers to be placed in the
cooler areas of the firebox- preferably to one side.
14. My SmartBurn casing is empty
This may be due to several reasons:
-
On cooling, the ingredients may adhere to the inside of the SmartBurn
casing and will not rattle when shaken giving the impression it is empty
when in fact it is not, continue to use your SmartBurn unit; OR
-
A log may have accidentally moved the SmartBurn causing the ingredients
to run into the ash; OR
-
The SmartBurn may have been overheated and the ingredients have fully
vapourised; OR
-
If you have had the SmartBurn device in your fire for a few months it has
most likely reached the end of its effective life.

15. What do the ingredients look like if found in the ash?

When cold, the mixture of ingredients will look like a solid flat pancake or
fried egg (without the yellow yolk). It will vary in colour of variations from
mottled grey - brown - silver - white - black - depending on the type of wood
used. Just 'leave it' in the base of the firebox.

16. Will the ingredients still work if they have fallen out into the ash?

Yes, the ingredients will still work outside the vessel however our
recommendation is to leave the ingredients there and keep the ash covering
to a minimum - do not try to put the ingredients back in the casing. As
temperature regulates the speed at which the ingredients are put to use,
once outside the vessel they are in direct heat so may exhaust prematurely.
17. Will the ingredients released from SmartBurn corrode my
chimney flue or copper wetback?
No. The SmartBurn ingredients have been tested and certified not to contribute
to corrosion, degradation or pitting. It is important to only use dry wood since
the moisture in wood converts to water vapour which can be highly corrosive.
18. How do I dispose of my empty SmartBurn unit?
Thoughtfully dispose of your empty SmartBurn with your general refuse.

19. Will I still need to have my chimney or flue inspected?

It is important to have your heater serviced regularly and your chimney
serviced by a professional chimney sweep annually. By using a SmartBurn
there will be less creosote, however a professional chimney sweep may
identify other structural and safety issues with your chimney flue.
20. How do I learn more about how to maximise the efficiency
of my wood heater?
Go to our website (resource section) for tips on using your wood heater
efficiently for maximum heat and minimum pollution.
The SmartBurn team is here to help in any way we can. Please feel free to
contact us if you need any technical help or advice. If, for any reason, you
are not happy or satisfied with your SmartBurn, please contact us directly
and we will troubleshoot and resolve this immediately. Thank you.
SmartBurn Australia
Unit 2, 63 Walters Drive
Osborne Park, Western Australia 6017
T 08 9202 0700 | F 08 9202 0777
E sales@smartburn.com.au
smartburn.com.au

INTRODUCTION

Dear Valued Customer
Thank you for your purchase. You have just made a choice that will
forever change the way you clean your chimney using a superior
combustion enhancing device. Not only will you receive amazing
cleaning power, SmartBurn will also produce up to 17% more value
from your wood, and up to 54% less smoke emissions from your
heater.
SmartBurn is based upon a mixture of natural, non-toxic and
non-corrosive ingredients which help your heater run at maximum
efficiency – keeping your heater glass door clean and reducing
ash build-up in your firebox as well.
One SmartBurn device lasts on average 3 months. SmartBurn saves
you money by allowing you to get more value from your wood, saves
you time in cleaning of your flue and glass window, and reduces
particulate emissions from entering our fragile environment. A clever
little device indeed!
Founded in 2005, the multi-award winning SmartBurn business
is family owned and run. The product is Australian invented and
continues to be proudly Australian made. We pride ourselves on
providing you with a high quality, environmentally friendly product.
Our goal is to provide you with the knowledge, skills and attitude
to promote responsible wood burning techniques in your appliance
through the use of SmartBurn and further education. We want you to
know that every customer is important to us, and that we sincerely
appreciate your support.
To enjoy the simplest, smartest and safest experience with your
SmartBurn, I encourage you to carefully read all the instructions before
operating your appliance for the first time, and save these instructions
for future reference. You can also go to www.smartburn.com.au
to discover the latest tips, tools and videos – all of which will help you
receive "more heat & less smoke from your wood fire".
Please enjoy your SmartBurn!
Yours sincerely,
Glenn
Glenn Fretwell
Proprietor