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Table of Contents
Summary of Contents for Xtend Voice Logger Analog Line
- Page 1 Xtend Voice Logger Analog Lines Installation Manual...
- Page 2 Analog Lines Copyright Notice The information given in this document is the property of Xtend Technologies. We take every care in preparing this document, but no guarantee is given to the matter present in the guide. Our products are under continual improvement and we reserve the right to change the content without any notice.
- Page 3 Analog Lines Welcome Congratulations on your choice of a world-class product from Xtend, this will provide you with a full-featured voice recording solution. Xtend Voice Logger is a multi-channel telephone call recording product designed to suit organisational needs. The unique product with advanced call recording features ensures quality and productivity-wise upgradation in business.
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Page 4: Table Of Contents
Analog Lines Contents Introduction ............5 Package Kit ............5 Minimum System Requirements ......5 Connection Diagram ..........5 Software Setup .............6 Hardware Setup ..........11 Device Configuration ...........15 Uninstallation ............17 Contact Information ..........21 - 4 -... -
Page 5: Introduction
Analog Lines 1. Introduction Xtend Voice Logger for Analog Lines is a multi-line voice recording device that can be used to record telephone conversations occurring on analog trunks and extensions. Call recording helps in improving customer service by enabling your managerial staff and supervisors to review actual telephone conversations, allowing you to address customer issues quickly and fairly. -
Page 6: Software Setup
Analog Lines 5. Software Setup Xtend Voice Logger implements an easy software installaton. To start the setup process turn on your computer and insert the CD into the CD drive. Run the setup file named “XtendLogger.exe”. STEP - 1 Welcome Wizard The first screen for installing Xtend Voice Logger appears, click Next. - Page 7 Browse button. Click Next to proceed. STEP - 4 Program Shortcut Default program shortcut in the Start menu folder is “Xtend Voice Logger 3.0”. You can choose new folder by clicking Browse, else click Next to continue. - 7 -...
- Page 8 Analog Lines STEP - 5 Location Verification Check the given location and click Install to begin the installation process. STEP - 6 Installation Process Setup installs Xtend Voice Logger in the system. - 8 -...
- Page 9 Now, click Finish to complete the installation. On successful installation, Xtend Web Server icon is enabled on the notification area of the taskbar. Click Next to install Xtend Voice logger Feature Pack. - 9 -...
- Page 10 Analog Lines The Feature pack will be automatically placed in the same path as the Voice Logger, click Next to continue. Click Install to begin the installation process. - 10 -...
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Page 11: Hardware Setup
6. Hardware Setup Connect one end of the USB cable with the Xtend Voice Logger and the other end to the USB slot on the rear side of the computer. Make sure that it is not connected to the USB slot on the front of computer. - Page 12 In case the driver is not installed automatically, follow the below mentioned steps to carry out the driver updation. STEP - 1 Device Manager Go to Device Manager and update the driver software by right clicking on Xtend Voice Logger detected under Other devices. STEP - 2 Update Driver Software A window as shown below appears.
- Page 13 Analog Lines STEP - 3 Browse Driver Software Select the location of driver software (for example, C:\XtendLogger\Setup) and then click Next. STEP - 4 Driver Installation A windows security warning appears. Click “Install this driver software anyway”. - 13 -...
- Page 14 STEP - 5 Installation Completion The software installation for Xtend Voice Logger is completed and a window appears after successful installation, click Close. Now, draw parallel lines from trunk/extension phone lines and connect it to one of the RJ11 ports (Line 1, Line 2, Line 3, etc.) given on the rear side of the Xtend Voice Logger device.
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Page 15: Device Configuration
Analog Lines 7. Device Configuration Click Ok to configure the device. - 15 -... - Page 16 Notice that the status of the LED on the device turns green and static. This indicates that the Voice Logger configuration is completed and the device is working correctly. This concludes the installation of Xtend Voice Logger for Analog Lines.
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Page 17: Uninstallation
Take backup of logged files, if required. Before starting the uninstallation process, close Xtend Voice Logger and shutdown Xtend Web Server running in the system. To do so, goto the notification area of taskbar and right click on the icon for Xtend Voice Logger. Select Exit and press Enter. Similarly, right click and shutdown the Xtend Web Server. - Page 18 Analog Lines STEP - 3 Click Yes to uninstall the program. STEP - 4 Select Firebird/InterBase(r) ODBC driver 2.0 for uninstallation. Click Uninstall. - 18 -...
- Page 19 Analog Lines STEP - 5 Click Yes to delete Firebird ODBC driver and all its components from the system. STEP - 6 Click Yes to All to remove the shared files from the system. - 19 -...
- Page 20 Analog Lines STEP - 7 Select the program for Xtend Voice Logger 3.0 from the list and click Uninstall to remove the Xtend Voice Logger from the system. STEP - 8 Restart the computer to reflect the changes carried out in the above steps.
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Page 21: Contact Information
10. Contact Information Regional Office for South Central Asia: Xtend Technologies (P) Ltd. Blue Hill, Kalathiparambil Cross Road, Ernakulam South, Kochi 682016, Kerala, India, Phone: +91-484-2378008, +91-9388686080, E-mail: sales@xtendtech.com, Web: www.xtendtech.com Regional Office for South East Asia: Xtend Technologies Pte Ltd.
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