Yamaha Disklavier Mark IV Series User Manual page 42

Controller
Symptom
"RemoteLive" does not appear in
the Internet menu.
Switching Hub
Symptom
Failed to open the website on your
browser.
Computer
Symptom
Video streaming does not start.
Video streaming is not smooth.
Failed to open the website on your
browser.
Failed to open the website on your
browser.
Video streaming is not smooth.
Piano playback is not stable due
to unstable video streaming.
Remedy
Make sure that your Disklavier firmware is the latest version (V4.20 or
later).
In the [PRC-100 Menu] screen, tap on [Service Center], and then on
[Program Version]. The current version appears on the screen.
See page 15 and register as a Yamaha Online Member by creating
your account on Yamaha MusicSoft.
See page 20 and log into your account (enter e-mail and password
registered on Yamaha MusicSoft) correctly.
Make sure that your credit card information includes a United States
mailing address.
Remedy
Make sure that the switching hub and router are connected with the
Ethernet cable.
Make sure that the switching hub and computer are connected with the
Ethernet cable.
Remedy
Make sure that the operating system on your computer is suitable for
watching DisklavierTV contents.
Disable the firewall function on your computer. Be sure to enable it after
you confirm that the symptom is improved.
Make sure that your computer is suitable for watching DisklavierTV
contents. See page 24 to try viewing a test video.
Disable the antivirus software on your computer. Be sure to enable it
after you confirm that the symptom is improved.
Disable the firewall function on your computer. Be sure to enable it after
you confirm that the symptom is improved.
Make sure that no other software except web browser is working.
Make sure that the router is turned on.
Make sure that the Ethernet cable is securely connected to the router.
Make sure that the router and switching hub are connected with the
Ethernet cable.
Make sure that the router setting is appropriate.
Contact your ISP and confirm the contract for speed.
Check your bandwidth using the speed test site (e.g., http://www.
speedtest.net). We recommend over 4.0 Mbps for download speed. If the
symptom persists, contact your ISP and confirm the contract for speed.
Check your bandwidth using the speed test site (e.g., http://www.
speedtest.net). We recommend over 4.0 Mbps for download speed. If the
symptom persists, contact your ISP and confirm the contract for speed.
Troubleshooting
DisklavierTV User's Guide (For Disklavier Mark IV Users)
42