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BASIC TROUBLESHOOTING
Poor picture and sound quality
Try a different channel
Adjust the antenna
Check all connections
No picture or sound in TV status
Try another channel
Press the TV/AV button
Make sure TV is plugged in
Check the antenna connection
No sound or sound is too low at
maximum volume
Check the volume settings on any
external speakers connected to your
television
Adjust the TV volume accordingly
Check another channel or input
Check that MUTE hasn't been
turned on
No colour, wrong colour or tints
Make sure the program itself is
broadcast in colour
Select the picture menu, then adjust
the colour and tint submenus
Picture rolls vertically
Check all connections
Blurred or snowy picture, distorted
sound
Check direction, location and
connections to your antenna
Issues may be caused by the use of
an indoor antenna (poor signal)
Remote control malfunctions
Replace remote control batteries
Check battery terminals
Remote is out of range, move closer
to TV
Remove any obstructions between
remote and IR sensor of TV
Make sure the power cord to your TV
is plugged in and turned on
Image is not centred on the screen
Adjust the horizontal and vertical
position
"No Signal" on HDMI source
Test the device with a different HDMI
cable
Plug the device into another HDMI
port
Try a different device connected to
the same cable and port
Perform a factory reset on your TV
For our full TV troubleshooting guide
and extended User Manual for this
TV, head online to help.kogan.com
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