Mood Media MBOX Product Manual
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Mood Media MBOX Product Manual

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MBOX PRODUCT MANUAL
FIRMWARE: 20120305
MANUAL: 3.0.0
REV: 20120411
Mood Media North America
Phone: 1.877.696.7323
http://www.us.moodmedia.com
Mood Media North America, Mood Media logo, MBOX and the MBOX logo are registered trademarks of Mood Media North America. All
other trademarks are the properties of their respective owners. © 2012 by Mood Media North America
Reproduction in whole or in part without written permission is prohibited. All rights reserved.

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Summary of Contents for Mood Media MBOX

  • Page 1 Phone: 1.877.696.7323 http://www.us.moodmedia.com Mood Media North America, Mood Media logo, MBOX and the MBOX logo are registered trademarks of Mood Media North America. All other trademarks are the properties of their respective owners. © 2012 by Mood Media North America...

  • Page 2: Table Of Contents

    UDIO Connecting Audio Outputs ................12 Adjusting Volume Levels ................. 12 Using the MBOX as a Music Pass-Through Device ........13 Using an External Music Source ..............13 Using the MBOX as a Music Source ............13 Adjusting Volumes for Music Pass-Through ..........13 4.
  • Page 3 DVANCED ETWORK IAGNOSTICS Network Configuration Required by the MBOX ..........31 Document the Network Configuration of the MBOX ........31 Test the MBOX ....................33 Network Diagnosis Using a PC ............... 34 Common Problems ..................35 Engaging Mood Media to Aid in Network Diagnosis ........36...

  • Page 4: Chapter 1. Getting Started

    Ethernet-based Internet manual thoroughly and retain it for access. future reference. Once installed, the MBOX will dial up or connect via the Ethernet at a specified Using This Guide time or interval to receive programming Instructions in this guide describe...

  • Page 5: Determining Your Service Connection

    Connection” on page 7. to change configuration values locally If your location will be using an Ethernet on the MBOX; often it is easier to use connection, go to “Installing on an the Client Online Account (COA) web Ethernet Connection” on page 8.
  • Page 6 "save changes" when prompted by pressing the OK button twice in order to save the current value to memory. If you do not save changes, the MBOX will revert to the original values the next time the player is reset.

  • Page 7: Chapter 2. Connecting The Service

    Internet Connection dialup connection. Do not connect the Your MBOX automatically connects to MBOX to a digital phone port on a digital Mood Media’s media servers every night PBX phone system. Doing so may to download playback schedules and permanently damage your MBOXs audio files.

  • Page 8: Installing On An Ethernet Connection

    Connection On a DHCP network, the domain name server (DNS) should be automatically If your MBOX will connect to the Mood set as part of the address assignment Media services via the Ethernet, follow exchange. If the DHCP network does the instructions in this section.

  • Page 9: Web Content Filters

    Setting Download Rate Limits Note: Network changes to the A download rate limit can be applied to MBOX do not take effect until the MBOX the 10/100 Ethernet connection on the MBOX so as to not interfere with other is rebooted. You may reboot using the network activity.

  • Page 10: Testing New Proxy Settings

    Enter the Proxy Username clip so that it covers the plug end to ensure that it does not fall out. Press the Down button to Proxy Within 30 seconds, the MBOX will begin Password to play its scheduled audio. Enter the Proxy Password...
  • Page 11 Mood Media, MBOX Test The music playback will be interrupted Error Connect Failed will be as the MBOX will turn off the audio displayed on the LCD. You should then output to the RCA connectors. ensure that all necessary cables are...

  • Page 12: Chapter 3. Setting Up Your Audio

    Figure 2: Back Panel Audio Connections Connecting Audio Outputs Adjusting Volume Levels To adjust the volume levels of the The MBOX supports a maximum of two output zones. Both Music and MBOX Advertisements can be independently Navigate to Zone 1 or Zone 2 in the configured on both zones.

  • Page 13: Using The Mbox As A Music Pass-Through Device

    Using the MBOX as a Music Using the MBOX as a Music Source Pass-Through Device The MBOX can feed its own music The MBOX may be configured as a source from the green Zone 1 Output Music Pass-through device or Message...
  • Page 14 To adjust the volume levels for Music Pass-Through Navigate to Zone 1 or Zone 2 in the Admin Menu as described in “Figure 4: Admin Menu ” on page 25. Navigate to Ducker Depth, Fade Time, or Input Volume and make any necessary adjustments.

  • Page 15: Chapter 4. Troubleshooting

    Navigate to Monitor in the Main Menu The music playback will be interrupted as described in “Figure 3: Main as the MBOX will turn off the audio Menu” on page 24. output to the RCA connectors. Press the Right button to Listen to...

  • Page 16: Debugging A Network Connection

    Connection wall and retest. You may also want to The Mood Media MBOX is designed to test the phone line with a regular work in several different network telephone.

  • Page 17: Chapter 5. Warranty And Specifications

    Contact our Customer Service What Is Not Covered? department toll free at 877-696-7323 This limited warranty does not cover: and have your MBOX number (found on Software, including, but not limited to, the bottom of your device, the Client Online Account (COA) and “MBOX#####”) and location information...

  • Page 18: Restrictions

    If the unit is damaged outside of this commercial environment. This warranty, the full current price of the equipment generates, uses, and can MBOX will be charged to your account. radiate radio frequency energy and, if not installed and used in accordance Restrictions...

  • Page 19: Canadian Equipment Limitations

    The Department of Commerce does not If you experience trouble with this guarantee that the equipment will equipment, please contact Mood Media operate to the user's satisfaction. for repair/warranty information. The telephone company may ask you to...

  • Page 20: Safety Information

    Should any solid object or liquid fall into request that the user disconnect the the cabinet, unplug the MBOX and have equipment. it checked by qualified personnel before Warning: Users should ensure operating it any further.
  • Page 21 Mood Media representative at 1- 877-696-7323. Service Department Caution: Before starting any servicing to an MBOX, disconnect all cords prior to removal of cover. Unit must be fully assembled prior to connecting any cords. Caution: Risk of explosion if battery is replaced by an incorrect type.

  • Page 22: Chapter 6: Updating Connection Settings

    Changing Dialup ISP If your location requires a dial out Information security suffix such as 200, enter Your MBOX is shipped with a default that here. dialup ISP user name, password, and Navigate to Save Changes and press local ISP telephone number that will...

  • Page 23: Testing New Isp Settings

    ISP provider. then consult your network administrator. Changing the Default DNS IP Your MBOX is shipped with a default DNS IP address of 206.173.28.10 which will only resolve domain names within the Mood Media network. The default...

  • Page 24: F 3: M M

    Figure 3: Main Menu Main Menu S e r i a l : m b o x N N N N N F l a s h : 1 . 0 . 1 2 T e s t C o n n e c t i o n : T e s t M o d e m : T e s t F l a s h : D o w n l o a d :...

  • Page 25: F 4: A M

    Figure 4: Admin Menu Zone A/B Menu Admin Menu Z o n e A / B - > A / B M u s i c V o l u m e = 1 0 0 Modem Config Menu A / B A d V o l u m e = M o d e m C o n f i g - >...

  • Page 26: Appendix A: Mbox Diagnostic Glossary

    ISP service, the unit may have run out of ISP time. • Contact Mood Media and ask for additional dialup time. 2. If this MBOX is on a network connection, there is likely a router or firewall that is blocking MBOX related traffic. •...
  • Page 27 The DNS lookup of the hostname mbox2.trusonic.com does not return an IP address. Possible causes and solutions: 1. If the MBOX is on a telephone line, the client also has a network cable plugged in. • Unplug the network cable and try again. In a dialup situation, the MBOX uses the IP address 206.173.28.10...
  • Page 28 The MBOX is hanging up the dialup connection. Hangup MBOX Test Error, The MBOX failed to connect to the Mood Media service to perform a Connect Failed round-trip connection test. Possible cause and solutions: 1. The telephone line or Ethernet cable is not plugged in.
  • Page 29 Proxy Failed This message is displayed when an MBOX that has been configured with a Proxy IP address and Proxy Port and the MBOX is unable to establish a connection to the IP address and port specified in those configurations.

  • Page 30: Appendix B: Settings And Reboot Requirements

    The following table contains the parameters on the MBOX that, when changed may require a reboot to become effective. A reboot is preferably performed by executing the Reboot command in the Main Menu of the MBOX. Remote reboots are not supported. Parameter...

  • Page 31: Appendix C: Advanced Network Diagnostics

    You may provide a DNS server of your own instead. If your DHCP server provides a DNS server, the MBOX will automatically use your offered DNS server rather than Mood Media’s. If your MBOX is configured to use a Proxy server, DNS services will not be required by the MBOX.
  • Page 32 Enter the command “nslookup mbox2.trusonic.com” which should return the address: 206.173.28.19 Complete this table with the information found in the above steps Parameter MBOX settings Windows PC (ipconfig /all output) Netdhcp setting: IP Address Subnet mask Gateway address DNS IP 206.173.28.10 (default)

  • Page 33: Test The Mbox

    206.173.28.19 mbox2.trusonic.com If the MBOX is setup for DHCP addressing, it should be plug and play if the Subscriber’s network has an accessible DHCP server on the VLAN to which the MBOX is connected. Test the MBOX Run a Test Connection from the MBOX Main Menu as described in “Figure 3: Main Menu”...

  • Page 34: Network Diagnosis Using A Pc

    80: Connect failed”. If this command is not successful, please review your network topology and hardware configurations between the MBOX and the Internet and set them to allow traffic over port 80. A successful connection will simply blank the DOS command window. To exit the telnet connection type “GET /”...

  • Page 35: Common Problems

    “.ogg” or “.ovu” files. The Subscriber’s corporate policies may not allow the transmission of audio files to and from the corporate network. Generally a filtering rule can be added that allows such traffic over port 80 to Mood Media’s servers.

  • Page 36: Engaging Mood Media To Aid In Network Diagnosis

    Mood Media reserves the right to charge an hourly consulting fee for this call. The MBOX and Mood Media service is designed to be secure and easy to install in your network environment. Should you have further questions or concerns, please do not hesitate to contact us.

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