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Eci Telecom Coral GKT User Manual

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Summary of Contents for Eci Telecom Coral GKT

  • Page 2 ontinuous ommunications Preliminary 2nd Draft ystems Coral User’s Guide for the Graphic Key Telephone...
  • Page 3 Information supplied by ECI TELECOM LTD. is believed to be accurate and reliable. However, no responsibility is assumed by ECI TELECOM LTD. for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof.

  • Page 4: Table Of Contents

    Table of Contents Preliminary 2nd Draft Introduction................................1 Conventions..............................2 GKT Overview ..............................3 GKT Overview Definitions ........................3 GKT Side and Rear Views ......................... 5 Using the Graphic Display............................ 6 Graphic Display Icon Definitions ......................7 Adjusting the Angle of the Graphic Display ....................8 Using the Hard keys ..............................
  • Page 5 Using the Directory ..........................37 Adding Contacts to the Directory ..................... 38 Updating Directory Contacts ....................41 Deleting Directory Contacts ..................... 42 Copying Directory Contacts ..................... 43 Using the Favorites List ........................... 44 Adding a Contact to the Favorites List ..................45 Moving a Favorites List Contact....................

  • Page 6: Introduction

    The Graphic Key Telephone (GKT) meets all your telephony and office needs. The benefits you receive from working with the GKT will become an invaluable part of your work environment. While the technology employed in the GKT is state of the art, using the telephone is simple and straightforward. Immediately you will appreciate the large Graphic Display and easy to reach Softkeys.

  • Page 7: Conventions

    Conventions GKT Hard key names appear in a shaded distinctive box, for example M E N U Softkey names appear in a clear distinctive box, for example >$GG (QWU\@ Text in italics refers the reader to another section of the guide or to other Coral Manuals. It is also used for notes, for example See Adding New Contacts.

  • Page 8: Gkt Overview

    GKT O VERVIEW Graphic Display Angle Adjuster Soft Keys Graphic Display Volume Buttons Message Waiting Lamp Handset Dial Pad Soft Keys Loudspeaker Hard Keys Scroll Keys Microphone Alphanumeric Keyboard System Defined Programmable (fixed) Keys Keyboard Keys (DSS Keys) Cover GKT Front View GKT Overview Definitions The following table defines all controls, buttons and keys found on the GKT.
  • Page 9 ONTROL UTTONS AND CTION Used to input alphanumeric information into the Graphic Display. Alphanumeric Keyboard Digit buttons used for dialing phone numbers or extension numbers. Dial Pad Displays the system lines, orientation line and available function options Graphic Display according to GKT status. See Using the Graphic Display on page 6. Activates a release mechanism to adjust the angle of the Graphic Display.

  • Page 10: Gkt Side And Rear Views

    GKT Side and Rear Views ear iew ECI TELECOM LINE RS232 RJ-45 Jack to PC RJ-11 Telephone Power Supply RS-232 line to Coral PBX (24 to 48 VDC) eft iew ight iew D-BUS Connection for Second Handset or Connection to...

  • Page 11: Using The Graphic Display

    SING THE RAPHIC ISPLAY The GKT Graphic Display provides an easy to use control interface. On this display, several different classes of function information and controls are found. During normal operation, the current function assumes control over the entire area of the Graphic Display and all of the Softkeys. Meanwhile, the System Lines which usually include the time, date, and station name and number, automatically change to relay pertinent information about telephony states and operations.

  • Page 12: Graphic Display Icon Definitions

    Graphic Display Icon Definitions Graphic Display Icons provide visual cues that signify the state of the telephone. Several icons can appear in the Orientation Line at once and can change depending on the function being used. The following table shows which icons can appear and the function or option they represent.

  • Page 13: Adjusting The Angle Of The Graphic Display

    Adjusting the Angle of the Graphic Display The angle of the GKT Graphic Display can be adjusted to suit various seating positions. 7R DGMXVW WKH DQJOH RI WKH *.7 *UDSKLF 'LVSOD\ Press on the Graphic Display Angle Adjuster Release. With the Release held down move the Graphic Display to the desired position. Let go of the Release.

  • Page 14: Using The Hard Keys

    SING THE ARD KEYS Use the Hard keys to administer GKT basic operations. The Hard keys, like the Softkeys, allow you to choose between the various functions and options. However, unlike the Softkeys, the Hard keys are not dependent on the state of the telephone. Any function or option can be enabled at any time utilizing the Hard keys.

  • Page 15: Hard Keys; What They Do

    Hard keys; What They Do A table containing all the GKT Hard keys and the actions they provoke is provided below. ARD KEY CTION • Retreats to the previous menu of the current function. E S C • Aborts a session.
  • Page 16 ARD KEY CTION Opens a search window on top of the active function (FEATURES, DIRECTORY, S E A R C H Calendar, …) display. Enter character string from the alphanumeric keyboard. Pressing (i.e., searching the null string) performs a search for S E A R C H E N T E R that string with the results appearing in alphabetical order.
  • Page 17 ARD KEY CTION Displays the Private Directory records. The system prompts the user for a password P R I V A T E (if defined) to enter the directory. This is a toggle switch, therefore press P R I V A TE again to return to the Favorites List or general Directory.
  • Page 18 ARD KEY CTION View the current month/day/year. You can also view any other date between Calendar January 1900 to December 2100 by scrolling. See Using the Calendar on page 34 for more details. Change the contrast of the GKT display by continuously pressing .
  • Page 19 ARD KEY CTION S H I F T NOTE! The hard key is the same as the key on the keyboard. S H I F T S H I F T Use the Shift key in combination with other keys for enhanced GKT functions such as with HELP or SEARCH.

  • Page 20: Operating The Gkt

    PERATING THE Operating the GKT is as simple as pressing a button. The GKT options appear in the Graphic Display and automatically change to reflect the current state of the telephone. Operate the GKT using a combination of Soft and Hard keys.

  • Page 21: Using The System Defined Fixed Keys

    Using the System Defined Fixed Keys Four GKT buttons are programmed during installation, and are the same for each keyset system-wide. Fixed keys cannot be programmed from the telephone, and can only be changed, system-wide, by the system manager. The four system defined fixed keys are defined as follows: The Speaker key is used to converse hands-free.

  • Page 22: Using The Programmable (Dss) Keys

    Using the Programmable (DSS) Keys The programmable keys can be assigned to directly access other stations, station groups, trunks, trunk groups, or system features. Features keys can be programmed similarly to the way they are programmed in the Coral DKT- 2000 series keysets.

  • Page 23: When You Hear Ringback For Internal Calls

    :KHQ <RX +HDU 5LQJEDFN IRU ,QWHUQDO &DOOV After dialing an internal destination number, the following Coral telephony features appear on your GKT display when you hear a ringback tone: INTERNAL Orly Pearl INTERNAL Orly Pearl 01/02 02/02 Camp-On Voice Page Name/Dial # Mute Message...

  • Page 24: When You Hear Ringback For External Calls

    :KHQ <RX +HDU 5LQJEDFN IRU ([WHUQDO &DOOV After dialing an external destination number, the following Coral telephony state-related features appear on your GKT display when you hear the ringback tone: OUT out-p 7275 OUT out-p 7275 DIAL _5553067 DIAL _5553067 01/02 02/02 Stop Dial...
  • Page 25 • >(ODSVHG 7LPH@ Not used during ringback. • >$XWR 5HGLDO@ Use Auto Redial to have the system automatically redial the unanswered destination. Further redial options are available after activation. • >&DOOV :DLWLQJ@ Use Calls Waiting to view the number of calls waiting for you. •...

  • Page 26: When You Hear A Busy Tone

    :KHQ <RX +HDU D %XV\ 7RQH After dialing an internal destination number, the following state-related Coral telephony features appear on your GKT display when you hear a busy tone: BUSY Orly Pearl BUSY Orly Pearl 01/02 02/02 Onhook Camp Break-In Offhook Camp Voice Page Mute...

  • Page 27: When You Hear A Busy Tone For External Calls

    :KHQ <RX +HDU D %XV\ 7RQH IRU ([WHUQDO &DOOV After dialing an external destination, the following state-related Coral telephony features appear on your GKT display when you hear a busy tone: CO-DISC. 7279 USER BUSY 01/01 Camp-On Auto-Redial Save Number Message •...

  • Page 28: Answering Calls

    • Answering Calls There are several ways to answer calls. Answer the call directly by using the conventional methods such as pressing the flashing SPKR key or lifting the handset. Other options include using one of the state-related Coral telephony features before you answer or to divert the unanswered call.
  • Page 29 A Call Forward All icon appears on the orientation line of the display to remind you that the feature is activated. To disable FWD All, press >):' $OO@ and choose >&DQFHO@ from the display. • >'LYHUW &DOO@ While your GKT is ringing, (before answering the call), choose this feature to forward the incoming call to another station or system destination.

  • Page 30: During An Internal Call

    During an Internal Call The following Coral telephony features are available during an internal call (i.e., connect state): ANSWER Orly Pearl ANSWER Orly Pearl 02/02 01/02 Calls Waiting Page Queue 1 Xfer Hold Name/Dial # Mute Park Page 1 of 2 Page 2 of 2 •...
  • Page 31 • >0XWH@ During a conversation you can mute your side of the conversation (handset and speakerphone). The MUTE key is an on/off toggle switch. When the Mute feature is activated, the mute icon appears in inverse video. • >&DOOV :DLWLQJ@ Use this feature to view the number of calls waiting for you during a conversation. •...

  • Page 32: During An External Call

    During an External Call The following Coral telephony features are available during an external call (i.e., connect state via trunk line): EXT ANS CO-77 EXT ANS CO-77 DIAL _5553067 DIAL _5553067 02/02 01/02 Elapsed Time Calls Waiting Page Queue Flash On Trunk Xfer Save Number Series Call...
  • Page 33 • >6DYH 1XPEHU@ saves the dial number of the called external destination. The saved number can then be redialed by using >5HSHDW 1XPEHU@. • >&DOOV :DLWLQJ@ Use this feature to view the number of calls waiting for you during a conversation. •...

  • Page 34: Using The Speakerphone Or Headset

    Using the Speakerphone or Headset The GKT is equipped with a speaker so that it can operate as a speakerphone. This enables you to converse without lifting the handset. Pressing the speakerphone SPKR DSS key automatically switches on the microphone and speaker.
  • Page 35 • Switchover from speakerphone to handset: When you are using the speakerphone and want to use the handset for private conversation, lift the handset. The SPKR key LED will remain lit. • Switchover from handset to speakerphone: When you are using the handset and want to use the speakerphone, first press the >6SHDNHU+DQGVHW@ softkey, then when the LED is lit, place the handset on the cradle.

  • Page 36: Using The Volume Buttons

    Using the Volume Buttons Press the volume buttons to increase or decrease the volume of the GKT loudspeaker and handset. The volume buttons can also be used to scroll among items within certain Coral features (such as Reminder, Wakeup, and some Attendant features) while these features are displayed on the system lines. Volume Buttons While the volume is being changed, the system lines describe the volume incrementation.

  • Page 37: Ring Adjustment

    Ring Adjustment The GKT ring volume, cadence and pitch can be changed by using the GKT softkeys or during ringing by using the volume buttons. You can use this to change the ring of two different telephones in the same room. Also, while the GKT is ringing, the Message Lamp lights in beat with the ring.

  • Page 38: Using The Calculator

    Using the Calculator The GKT provides you with a calculator function which offers addition, subtraction, multiplication and division options. Entire equation lines can be formed on the equation line. Use the softkeys to choose the required operation. To use the calculator, proceed as follows: , >&DOFXODWRU@.

  • Page 39: Using The Calendar

    Using the Calendar The GKT includes a monthly calendar, which displays the current date by default. The calendar can also show any date between January 1900 and December 2100. 7R 8VH WKH &DOHQGDU or choose >&DOHQGDU@ from Press in the Graphic Display. M E N U Use month and year soft scroll keys.

  • Page 40: Using Help

    Using Help On-line help is available at any time. There are two types of on-line Help: Context-Sensitive HELP and a HELP Table of Contents. Context Sensitive Help is invoked from any point in the display for specific information on the selected topic.

  • Page 41: Help Table Of Contents

    +(/3 7DEOH RI &RQWHQWV To view the main Table of Contents for HELP: >+(/3@.The last help topic that was requested is displayed. 1. Press or access from S H I F T H E L P M E N U 2.

  • Page 42: Using The Directory

    Using the Directory The GKT Directory is a versatile electronic phone book from which you can: • Speed dial contact entries simply by pressing their nearby softkey • Store, update or delete contact entries and information • Construct a Favorites List of frequently dialed numbers (FDN) •...

  • Page 43: Adding Contacts To The Directory

    $GGLQJ &RQWDFWV WR WKH 'LUHFWRU\ >'LUHFWRU\@. Enter the Directory either by pressing D I R ME N U Press E D I T Press the >1HZ (QWU\@ softkey. Enter information from the alphanumeric keyboard. Pressing moves between fields. Use to scroll between fields. E N T E R P G U P P G D N...
  • Page 44 to a PC (see the GKT PC-Utility Reference Manual Cat # 7244-7143101), then all the information can be printed out in full. )LHOG ,QIRUPDWLRQ The following fields allow you to insert dial numbers and/or text. The Dial Number fields can include internal station numbers, external numbers or any Coral Feature code number (and destination number when required) such as Public/Private Library numbers, Group numbers (Hunt, ACD/UCD, Boss, Pickup).
  • Page 45 >+RPH 1XPEHU@: Enter a Dial Number >0RELOH 1XPEHU@: Enter a Dial Number >&RPSDQ\ 1DPH@: Enter text, max: 250 characters >3RVLWLRQ@: Enter text, max: 250 characters >)D[ 1XPEHU@: Enter a Dial Number. >(0DLO $GGUHVV@: Enter text, max: 250 characters >%XVLQHVV $GGUHVV@: Enter text, max: 250 characters >+RPH $GGUHVV@: Enter text, max: 250 characters >$GGLWLRQDO 7H[W@: Use to create custom fields or enter miscellaneous text.

  • Page 46: Updating Directory Contacts

    8SGDWLQJ 'LUHFWRU\ &RQWDFWV Use the Update Entry to make changes to a contact listed in your directory. , >'LUHFWRU\@. Enter the Directory either by pressing D I R ME N U Select the contact name by using or scrolling. (Do not use as it is used for dialing the S E A R C H E N TE R...

  • Page 47: Deleting Directory Contacts

    'HOHWLQJ 'LUHFWRU\ &RQWDFWV >'LUHFWRU\@. Enter the Directory by pressing either D I R M E N U To delete a record from the Private Directory, press and enter the appropriate password. D I R P R I V A TE Select the contact name by using or scrolling.

  • Page 48: Copying Directory Contacts

    &RS\LQJ 'LUHFWRU\ &RQWDFWV The GKT Directory allows you to duplicate a contact entry and all of its information, while leaving the source contact information intact. , >'LUHFWRU\@. Enter the Directory either by pressing D I R ME N U Select the contact name by using or scrolling.

  • Page 49: Using The Favorites List

    Using the Favorites List You can compile a Directory Favorites List (also known as the FDN – Frequently Dialed Number List), to be automatically displayed on your GKT screen when pressing . A Favorites list is usually created when you have a D I R very large Directory on your GKT.

  • Page 50: Adding A Contact To The Favorites List

    $GGLQJ D &RQWDFW WR WKH )DYRULWHV /LVW You can add contacts to the Favorites List (FDN) only if they already exist in the Directory. See Adding Contacts to the Directory on page 38. To add a contact to the Favorites List (FDN) you must first choose the contact name to add and then choose its location on the list.
  • Page 51 Busy/Idle indicators should be used only for system stations or groups. They are irrelevant for external numbers. Choose to display the busy/idle icon at the side of the contact name. Use for internal system destinations. Choose for no icon. The Entry Updated pop-up appears. The new contact is added to the Favorites List. The Select Location pop-up appears again.

  • Page 52: Moving A Favorites List Contact

    0RYLQJ D )DYRULWHV /LVW &RQWDFW You can move the position of a contact name on the Favorites List (FDN). For example, to move the contact name that appears in the top left location in the list to the bottom right location you would do the following: >'LUHFWRU\@.
  • Page 53 name. Choose to keep the existing name in its place and continue the MOVE process by selecting another location. The Assign Busy/Idle Indicator pop-up appears. Up to 20 entries in the Favorites list can include a busy/idle indicator icon that appears next to the name listed in the directory. A handset icon indicates a busy station.

  • Page 54: Exchanging Favorites List Contact Positions

    ([FKDQJLQJ )DYRULWHV /LVW &RQWDFW 3RVLWLRQV You can switch positions of two Favorites List contacts. For example, to exchange the position of the last and first contacts: , >'LUHFWRU\@. Enter the Directory either by pressing D I R ME N U >)DYRULWHV /LVW].

  • Page 55: Deleting A Favorites List Contact

    'HOHWLQJ D )DYRULWHV /LVW &RQWDFW When you delete a Favorites List contact, you only remove it from the Favorites List. The contact still remains in the General Directory. , >'LUHFWRU\@. Enter the Directory either by pressing MENU >)DYRULWHV /LVW@. Press EDIT The Select Location pop-up appears.

  • Page 56: Using The Private Directory

    Using the Private Directory The Private Directory is a password-protected directory where you can store personal contact names and information. The Private hard key usually acts as a toggle switch: press once to view the Private directory or to enter a contact into the directory when adding or updating names to the directory.

  • Page 57: Adding New Contacts Directly To The Private Directory

    3. Press again to return to the general Directory. You can also use to return to the General P R I V A TE E S C Directory. $GGLQJ 1HZ &RQWDFWV 'LUHFWO\ WR WKH 3ULYDWH 'LUHFWRU\ 1. Use >$GG (QWU\@ from (See Adding Contacts to the Directory on page 38).

  • Page 58: Using The Gkt Telephony Features

    Using the GKT Telephony Features One of the GKT’s main advantages is that you do not have to memorize any access codes to activate any of the rich array of Coral telephony features that come equipped with your GKT. Each state change in the GKT (such as from idle to ringing, ringing to answer, answer to transfer, etc.) causes the associated state-related features to appear in the GKT display.

  • Page 59: Using Help In Features

    Most telephony features are toggle switches. Therefore, the first time you press a feature’s softkey, the feature is activated or turned on. The second time you press the same feature’s softkey, the feature is canceled or turns off automatically. The system lines change to operation prompts cueing you as to your next choice. 8VLQJ +(/3 LQ )($785(6 A brief description of the selected telephony feature can be viewed from Help.

  • Page 60: Using Search In Features

    8VLQJ 6($5&+ LQ )($785(6 1. Press and enter the character string. Press S E A R C H E N TE R Simply enter letters on the alphanumeric keyboard. The Search screen pops-up with the character string already entered. For example, press to view all features with the word “call”...

  • Page 61: Maintenance Via Toolkit Functions

    AINTENANCE VIA OOLKIT UNCTIONS The Toolkit function is used for setting various operating parameters for the GKT as well as some general maintenance functions. These options are set with their default values. However, you may want to change the maintenance options to suit your individual needs.

  • Page 62: Operating Mode

    Operating Mode UNCTION PTION XPLANATION Zip Tone [Y/N] This option sets the operating Ring mode to Normal (N) or Ziptone (Y). Ziptone mode is used to sound the ring tones at the headset rather than through the speaker. It is mainly used for attendant agents using headsets.

  • Page 63: Dir

    UNCTION PTION UNCTIONAL XPLANATION Directory Used Displays the number of used Directory records and the number of used bytes for all the Resources records. Each Directory contact entry and all its information is defined as one record. A maximum of 1000 records at 64 kB is allowed. Therefore, if you have a total of 500 records, each record on average cannot exceed 128 bytes.
  • Page 64 UNCTION PTION UNCTIONAL XPLANATION OTES • The GKT does not define any default for this password. Therefore, using the PRIVATE directory before this password is defined does not restrict defining PRIVATE contact entries and allows access to the PRIVATE directory without requesting a password. •...
  • Page 65 UNCTION PTION UNCTIONAL XPLANATION Clear Private Records Choose this option to delete all the records from the PRIVATE directory. This operation requires confirmation so that you do not accidentally delete all your PRIVATE records. Refresh Busy Idle Choose this option when re-installing the GKT at another system location. This Indications automatically updates the GKT Busy/Idle Indicators for Coral internal extensions.

  • Page 66: Timeouts61

    Timeouts UNCTION PTION UNCTIONAL XPLANATION Viewer Timeout Defines the timeout interval for viewing GKT display options such as Software [3-60,000 seconds, N] Version, Directory Used Resources. It also defines the timeout interval before returning to the previous display of the same function, such as from back to E D I T D I R...

  • Page 67: Diagnostic Tools

    Diagnostic Tools UNCTION UNCTIONAL XPLANATION PTION Software Displays the software version number of the various GKT software components. Version This option causes the Software Version pop-up screen to appear with the following displayed definitions: ΠCODE: Defines the Software Code downloaded into the GKT. Updated software versions can easily be downloaded from your PC using the GKT PC-Utility software package, see the GKT PC-Utility Reference Manual CN 7244-7143101.

  • Page 68: Utilizing The Pc Connection

    PC C TILIZING THE ONNECTION The GKT software package runs on a PC operating in the Windows 95/NT environments. Communication between the PC and the GKT is accomplished directly via a RS-232 serial port. Utilizing the PC connectivity allows you to configure the GKT once on a PC and then download those changes to more than one GKT.

  • Page 69: Appendix Of Telephony Features

    Appendix A - Telephony Features An Account Code can be entered before or during an external This appendix describes the Coral GKT telephony features. (incoming or outgoing) call causing the call to be marked with the Account Code on the SMDR printout.
  • Page 70 $&' 3ULPDU\ /RJ,Q $&' /RDG ,' If you are a member of more than one ACD group, you can use this This feature enables the system to identify you as an ACD agent. feature to define one of those groups as your primary group. Once you have logged into your primary group, waiting calls will always Once your ID is loaded, you can log into one or more ACD groups.
  • Page 71 >$GG@ Use to add another external number to the redial list. The $&' :UDS8S 7LPH 2Q2II Directory is automatically displayed. Choose a number from the list or manually dial a number. This toggle feature allows the ACD/UCD agent free time between >$FWLYDWH@ Use to activate Auto Redial upon selected number.
  • Page 72 %RVV *URXS &DOO )RUZDUG 1R $QVZHU %RVV *URXS &DOO )RUZDUG $OO Use this feature to forward your incoming Boss Group calls to Used to forward all the incoming calls to your Boss Group to another another destination when none of your boss group lines are being destination in the system.
  • Page 73 %RVV *URXS ([FOXVLYH +ROG &DOO )RUZDUG $OO As a Boss Group member, you can put your GKT into Exclusive Use this feature to forward all your incoming calls to another system Hold mode. This ensures that a call placed on hold can be retrieved destination.
  • Page 74 &DOO )RUZDUG %XV\ &DOO )RUZDUG %XV\1R $QVZHU Use this feature to forward your incoming calls to another destination Use this feature to forward your calls to another destination when when your line is busy. Possible Destinations include: operator, your line is either busy or is not being answered. Possible station/group, public and private speed call library, DVMS message, Destinations include: operator, station/group, public and private UNA/Central Bell, group call or network number.
  • Page 75 &DOO )RUZDUG 1R $QVZHU &DOO )RUZDUG  7LPHG Use this feature to forward your unanswered calls to another Use this feature to forward your incoming calls at specified (system- destination. Possible Destinations include: operator, station/group, defined) time intervals to another destination. Up to two different public and private speed call library, DVMS message, UNA/Central time intervals may be defined system-wide.
  • Page 76 &DOO 7UDFH &DOOV :DLWLQJ Use >&DOOV :DLWLQJ@ to view the number of calls waiting for you during a Traces the next x (a system-defined variable) calls to your GKT. A list of the calls can also be sent to a printer or terminal (see Call conversation.
  • Page 77 Use >3UHYLRXV@ or >1H[W@ to scroll through the list of Camp-On &RQIHUHQFH 9LHZ5HOHDVH destinations and select a destination. Choose >&DQFHO@ to cancel Camp-On. This feature allows an authorized user, from idle, to release a conference participant from an ongoing conference. The feature also &KRRVH /DQJXDJH allows viewing the participant list.
  • Page 78 '1' :KLVSHU 2Q2II '1' 2YHUULGH Use this feature to deny Whisper Pages to your station. After dialing a station and receiving a reorder tone, if the DONT DIST username/number or UNATTENDED message appears on Press >'1' :KLVSHU@. your system lines, the authorized user can ring the station by using this feature.
  • Page 79 )ODVK RQ 7UXQN *URXS &DOO Use this feature as a FLASH key (or a Calibrated Opening key) Group Calls are preset conference calls. while connected to an outside line. This enables using certain types of features that are available on the second system. There are two types of Group Calls.
  • Page 80 If you do not return to the call on hold within a predetermined +(/3 5HTXHVWLQJ amount of time, the call will automatically return to you. Use this feature to alert a pre-selected station during a call when help is NOTE : If your telephone is programmed with Hard Hold, the needed.
  • Page 81 0HVVDJH 0HVVDJH &DQFHO You can leave a text message at another system station and The message originator can cancel messages left at another station. conversely, any system station can leave a message at your station. Press >0HVVDJH &DQFHO@. The message lamp flashes when there is a message. The message consists of simple text, such as CALL SUSAN, or CALL VOICE Choose station from Directory or dial a number.
  • Page 82 0XWH This feature enables you to send DTMF tones over a trunk for applications or services (such as Voice Mail) requiring DTMF tones. >0XWH@ >2&&@ during a call to mute your own voice from the party on the Press other side. The mute feature deactivates the microphone for your Dial the required digits.
  • Page 83 To Change Passcode: 3DJLQJ 3$ [[[[ Press >3DVVFRGH@. Use this feature to announce a message over your system’s Public Enter the old 4-digit passcode number from the keypad. Address (PA) speakers. Enter the new 4 digit passcode number from the keypad Press PAGE XXXX DSS key or dial PA access code.
  • Page 84 A Private Library can be used to speed dial long numbers. Also, use 3LFNXS *URXS a Private Library to dial external or network numbers for features that allow only internal destinations such as Call Forward, Divert and >3LFNXS *URXS@ Hunt features. Press to answer any ringing station within your pre- programmed Pickup Group.
  • Page 85 • >6WRS 'LDO@ 3URJUDPPLQJ %RVV *URXS /LQH .H\V : Indicates to the system to stop dialing the outside number. Each GKT in a Boss Group can be programmed with line keys. The >2XWSXOVLQJ :DLW@ • : Offers the user a free time interval in which he use of programmed line keys assists in defining the various ways in is able to dial any number of digits.
  • Page 86 4 2QKRRN Other Options after 1st entry: • >1HZ@ to add a new time. After dialing an external number, when system resources such as • >6FUROO@ to scroll through the list of reminder times. trunks are unavailable (double busy tone), activate >4 2QKRRN@ and then hang-up.
  • Page 87 6HULHV &DOO 5RRP 6WDWXV  Use this feature to mark a call before transferring it to a third party. >5RRP 6WDWXV QQ@ The user can use to change the room status definition This will cause the call to return to you after the third party hangs up. of a station.
  • Page 88 7UDQVIHU ;IHU 7UDQVIHU :D\ &RQIHUHQFH Use this feature to transfer an existing call to any other internal or During a call you can use this feature to add another party to the call, external number. creating a 3-Way Conference call. >;IHU@ During call, press >;IHU@...
  • Page 89 NOTE : If you do not succeed to establish the Consultation call, your 7UDQVIHU %URNHU Transfer COS definition may be defined as Transfer Broker or Transfer Consult. During a call, use this feature to connect to a third party while 8&' 5HOHDVH5HVXPH IURP *URXS placing the original (source) party on hold.
  • Page 90 :KLVSHU 3DJH :DNHXS Used by a third party to quietly page one party of a two party call. Use this feature to ring your GKT at designated times. If you do not The other party does not hear the whisper page. The whispering party answer the call, the GKT will ring 3 more times at 1-minute cannot hear the conversation between the two parties.

  • Page 91: Appendix B - Attendant Features

    Appendix B - Attendant Features This appendix includes the complete list of Attendant Features. This information can also be found on your GKT on-line Help by simply pressing the key when selecting the related feature. H E L P You can also program any feature into a Directory softkey location by using its default feature code and any required destination number.
  • Page 92 Softkey Option Description This location includes any system port options such as Station #, Station/Group #, Station/Room #, Source Library #, Trunk #, Trunk/Group#. (These options are described below in this table.) Choosing an option from this location causes the GKT screen to display the FDN or DIR. Choose the requested source dial number from the FDN or use S E A R C H to find a name in the general Directory.
  • Page 93 ,17(5&(37(' &$//6 The attendant may also be called upon to aid with intercepted calls to a station. A station’s call could be intercepted for the following reasons: Dial Fail: Incomplete number dialed. COS Fail: Class of Service denies the use of a certain feature. Toll Barrier: Block on certain external numbers.
  • Page 94 'LUHFW 1LJKW +RW 7UXQN 'HOD\ The attendant may program an incoming trunk line to ring directly The attendant may program an outgoing trunk to automatically at a specific destination for the NIGHT1 period (defined system- connect to the system, after a first digit time-out, when no dialing wide).
  • Page 95 5HVHUYHG 7R 6\VWHP &RQWUROV This feature enables the attendant to reserve a trunk or trunk $OWHUQDWH $WWHQGDQW 'HVWLQDWLRQ group for a specific station or Boss Group. This will prevent any other station or Boss Group from making outgoing calls on these trunks.
  • Page 96 'D\1LJKW 7UDQVIHU $XWR0DQXDO 'D\1LJKW 6HUYLFH DQG 'D\1LJKW  6HUYLFH Determines whether the system will automatically or manually When >'$<1,*+7 ;)(5@ is set to Manual (i.e. Cancelled), the transfer between various Day/Night service modes. system must be manually transferred to a night mode which To select Automatic Night Transfer: defines call destinations for unanswered calls for specified time intervals.
  • Page 97 Press >38%/,& /,%5$5,(6@. 7LPH'DWH 6HW Choose >/LEUDU\ @ to display the Directory from which to choose a library number or dial the library number, or use The attendant can use this feature to change the time and date for options to scroll through the list of public library numbers the entire system.
  • Page 98 $WWHQGDQW &DOO )RUZDUG %XV\ 6WDWLRQ &RQWUROV The attendant may program stations and boss groups so that all $WWHQGDQW &DOO )RUZDUG $OO incoming calls ring at another destination when the originally called station or group is busy. The attendant may program stations, boss groups and ACD/UCD Press >$77):'%86<@.
  • Page 99 $WWHQGDQW &DOO )RUZDUG 1R $QVZHU $WWHQGDQW &DOO )RUZDUG 7LPHG The attendant may program stations and boss groups so that all The attendant may program stations and groups so that all incoming calls ring at another destination when the originally incoming calls ring at another destination at specified time called station or boss group remains unanswered.
  • Page 100 &DOO &KDUJH 3ULQWRXW &KHFN,Q2XW This feature shows the charges accumulated per station. The The attendant may use this feature to enable or disable telephony attendant may request this printout at any time for a single or all features at a specific station. stations/rooms without resetting the Charge Table content.
  • Page 101 $WWHQGDQW +RW 6WDWLRQ 'HOD\ Perform Steps 1 and 2 listed above. Press >&DQFHO@. The attendant may program a telephone to ring another station Press >5HOHDVH@ or the SPKR DSS key to exit. (such as an operator, trunk, group, DVMS message, another station number, pager, etc.), when the handset is taken off-hook $WWHQGDQW &DOO 7UDFH for an extended time period defined system-wide.
  • Page 102 Press >6WDWLRQ @ to choose the station from the Directory or $WWHQGDQW 0HVVDJH :DLWLQJ scroll through the ports or dial a number. The attendant can use this feature to leave a message waiting Choose >$FWLYDWH@ or >&DQFHO@. indication at a busy or idle room/station/group. Press >5HOHDVH@ or SPKR DSS key to exit.
  • Page 103 Choose >$FWLYDWH@ to enter a new time for the station/room. The $WWHQGDQW 6WDWLRQ %ORFNLQJ ENTER TIME message appears on the top system line or Choose >&DQFHO@ to cancel the wakeup request for the The attendant may temporarily prevent a station from making and station.
  • Page 104 To View Trunk Status: 7URXEOH 6KRRWLQJ Press >$872 *8$5'@. Press >7UXQN 'LDO @ to choose from Directory or manually dial $ODUP the trunk number or scroll through the ports. When a Trunk is in ASSIGN status (blocked): This feature allows the attendant to identify and examine the system Alarms.
  • Page 105 3RUWV ZLWKRXW 'LVFRQQHFW 6XSHUYLVLRQ $WWHQGDQW &2 %ORFN 'LVSOD\ 2QO\ When two Ports without Disconnect Supervision (PWDS) are The attendant may view which of the trunks have been blocked by connected, the call is connected for a predetermined interval of the Central Office. time.

  • Page 106: Appendix C - Glossary

    LOSSARY Appendix C - Glossary Automatic Call Distribution and Uniform Call Distribution. Calls enter the system and are automatically routed ACD/UCD to the ACD or UCD members based upon system definitions of availability and overflow. Group Application Processor Adapter for DKT2000. Enables all PEX features, Data line connector, and the connection of CAP, PCC and PC- ACD.
  • Page 107 Permits you to make or transfer a call to an extension by using a defined key. DSS can also be used on all Direct Station accessible system ports. Instead of dialing a number this can be done by pressing the programmed key. Also Selection (DSS) provides busy lamp field for programmed stations.
  • Page 108 Access Code Provides access to a device, station or trunk from within the system. Port Peripheral Expansion Module for GKT 4321 models. The PEX units enables the following: Additional distance between GKT and the main cabinet, by providing an external power supply input, connecting up to 3 DPEM units, Additional listen only headset/ handset/ tape recorder connection.
  • Page 109 The access code number that is dialed or keyed by station user in order to gain access to a specific outside line. Trunk Number (Coral) A feature that forces the station user to dial a secret authorization account code before accessing an outside Verified Forced line.

  • Page 110: Appendix D -Tones

    Appendix D -Tones Tones are audible signals of various frequencies that give information about the status of calls and features. While using the Coral system, many different tones will be heard. These tones may vary for different locations, as each system is customized during installation.
  • Page 111 When defined for the GKT, a tone heard when pressing a number on the dial pad (keypad). Key Click You will hear this tone at your GKT if: Reorder Tone • You try to access a denied feature or misdial •...

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