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Summary of Contents for Reahard & Associates RealCam
- Page 1 RealCam ™ Installation & Operation Instructions...
- Page 2 For Choosing RealCam ™ RealCam setup involves two main steps; installation of the camera and ™ installation of the RealCam software. These steps should take you less than 15 minutes. Instruction can also be found online at go-reahard.com/realcam3- instructions. Need assistance? Contact Reahard & Associates at 1.866.732.4273.
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Page 3: Table Of Contents
REALCAM INSTRUCTIONS Contents Camera Installation ................RealCam Software Installation ............RealCam Settings ................RealCam Operation ................Viewing Recorded Transactions ............State by State Recording Laws ............System Requirements: Recommended: Operating System: Windows 10 (64 bit) Processor: Intel Core i5, i7 or AMD FX with at least 3.0 GHz... -
Page 5: Camera Installation
STEP 1 Camera Installation 1. Determine mounting location for camera. Please follow the suggested mounting specifications • Camera should be mounted so as to provide a side view of both the customer and the F&I manager. Do not mount the camera behind the customer or F&I manager! •... -
Page 6: Realcam Software Installation
2. Also make sure to be logged into your computer as the user who will be using RealCam before software installation. 1. To download the RealCam installation software, go to go-reahard.com/realcam3. 2. Open or run the downloaded file and follow any on-screen prompts to install the RealCam software. -
Page 7: Realcam Settings
STEP 3 RealCam Settings 1. To adjust record time, changes users, or get help, select the Settings tool. 2. To change users, Verify your Dealership Key then select the appropriate user from the User list. 3. The default record time is 45 minutes. You can adjust it to 30 or 60 in the Global Settings. -
Page 8: Realcam Operation
STEP 4 RealCam Operation 1. Open the RealCam software using the desktop shortcut. 2. Enter the ‘Customer Information’ and ‘Stock Number'. Be sure to confirm your name is listed at the top "Hello, (your name)". If not you will need to go to settings to select your name after verifying your dealership. - Page 9 You can minimize as soon as you begin recording. To maximize the screen, click on the RealCam icon in the tool bar. 5. Upon completion of the transaction, maximize the screen and stop the recording by clicking the ’Stop’ button. The recording will be automatically uploaded to a secure server for storage.
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Page 10: Viewing Recorded Transactions
STEP 5 Viewing Recorded Transactions 1. To view recorded transactions go to go-reahard.com. 2. Log in to the website with the user name and password that was emailed to you from Reahard & Associates. If you were not provided login information, please call us at 1.866.732.4273. 3. -
Page 11: State By State Recording Laws
STATE BY STATE Recording Laws States with One Party Consent Statutes Alabama Indiana New Jersey South Carolina Alaska Iowa New Mexico South Dakota Arizona Kansas New York Tennessee Arkansas Kentucky North Carolina Texas Colorado Louisiana North Dakota Utah Delaware Maine Ohio Virgina D.C. - Page 12 States with Multi-Party Consent Statutes Two-party consent required (all parties to the conversation must consent to its recording). A California court has held that the statute California applies to the use of hidden video cameras to record conversations, as well. Two-party consent required.
- Page 13 go-reahard.com Reahard & Associates, Inc. 14203 May Road Soddy Daisy, TN 37379 866.732.4273 Copyright © 2019...