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If you need service or assistance,
we suggest you follow these five steps:
1.
Before calling for assistance...
Performance
problems
often result from little
things you can find and fix yourself without tools
of any kind.
If your dishwasher
will not run, or stops during
a cycle:
l
Is the
door
tightly
closed
and
securely
latched?
l
Has the cycle
been
correctly
set (and
the
Control
Knob pulled
out]?
l
Is the water turned
on?
l
Have you checked
your home's main fuses or
circuit
breaker
box?
l
Is the dishwasher
wired
into a live circuit with
the proper
voltage?
l
If the motor has stopped
because
of an over-
load, it will automatically
reset itself within a
few minutes. If the motor does not start, call for
service.
If your dishwasher
seems to run too long:
l
Are you using POTS & PANS Cycle
or HI-TEMP
WASHING Option?
The dishwasher
may
be
wpiting
for the water to heat.
l
Is your household
water
temperature
set too
low?
Low water
temperature
settings
will
cause
longer
dishwasher
operating
times.
If water
remains
in the dishwasher:
l
Has the cycle
completed?
. A small amount
of remaining
water is nOrmol.
l
Is drain air gap
clogged?
If detergent
remains
in the covered
detergent
cup:
l
Is the bottom
rack in backwards?
(The rack
bumpers
should
be at the front.)
l
Is the dishwasher
detergent
fresh and dry with-
out lumps?
l
Is the cycle
completed?
If you hear grinding,
grating,
crunching,
buzz-
Ing sounds:
l
A hard
object
has probably
entered
the
POWER CLEAN
Module.
The sound should
stop when the object
is ground
up.
2. If you need assistance?..
Call
Whirlpool
COOL-LINE@
service
as-
slstance
telephone
number.
Dial free from
anywhere
In the U.S.:
1-800-25343Ol
and talk with one of our trained
consultants.
The
Consultant
can instruct you in how to obtain
sat-
isfactory
operation
from your appliance
or, if
Service
is necessary,
recommend
a qualified
service
company
in your area.
3.
If you need service*...
Whirlpool
has a
nationwide
net-
work of franchised
TECH-CARE il Serv-
ice
Companies.
TECH-CARE service
technicians
are
trained
to fulfill the
product
warranty
and provide
atter-
warranty
service,
anywhere
in the United States. To locate
TECH-
CARE service
in your area, call our COOL-LINE
service
assistance
telephone
number
(see Step
2) or look in your telephone
directory
Yellow
Pages under:
APPLIANCES
- HOUSEHOLD
-
ELECTRICAL
APPLIANCES
MAJOR
- SERVICE
8 REPAIR
MAJOR
REPAIRING
8 PARTS
OR
WHIRLPOOL APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
FRANCHISE0 TECH-CARE SERVICE
SER\Ir'E
~'O.MPA.VIES
SERVICE
C'OMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple
999~9999
123 Maple
999-9999
OR
WASHING
MACHINES,
DRYERS
8 IRONERS
- SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERL'IC'E
('O.MPA.YIES
XYZ SERVICE CO
123 Maple
999-9999
4. If you have a problem?..
Call
our COOL-LINE
service
assistance
tele-
phone number (see Step 2) and talk with one of our
consultants,
or if you prefer, write to:
Mr. Donald
Skinner
Director of Customer
Relations
Whirlpool
Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include
a daytime
phone
number
in your
correspondence.
5.
If you need FSP @
replacement
parts? . .
FSP is a registered
trademark
of Whirlpool
Cor-
poration
for quality
parts. Look for this symbol
of
quality
whenever
you need
a replacement
part
for your Whirlpool
appliance.
FSP replacement
parts will fit right and work right, because
they are
made to the same exacting
specifications
used to
build every new Whirlpool
appliance.
* If you must call or write, please
provide:
model
number,
serial
number,
date
of purchase,
and a
complete
description
of the problem.
This informa-
tion is needed
in order to better
respond
to your
request for assistance.
14
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