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Table of Contents
Summary of Contents for Leeds WHITE ROSE ENERGY PAY AS YOU GO
- Page 1 Smart Meter Pay-As-You-Go Guidance...
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Page 2: Table Of Contents
Contents: Welcome to your smart meter Page 4 How to make your home more energy efficient Page 5 Your safety and what to do in emergencies Page 6 Help, advice and services Page 8 Further help and support Page 10 Contact us Page 11 Introduction to your smart meter In Home Display Unit (IHD) -
Page 3: Welcome To Your Smart Meter
1. Welcome to your smart meter 2. How to make your home more energy efficient Welcome to smart metering, a new approach to Being smart with how you use your energy can These calculations are an indication of the amounts How do I get my IHD unit working ? how electric and gas meters work. -
Page 4: Your Safety And What To Do In Emergencies
3. Your safety and what to do in emergencies If, during a gas safety check, the engineer finds that Helping you stay safe Warning signs Symptoms of carbon monoxide poisoning If you smell gas, think you have a gas leak, or are an appliance is dangerous, it will can often be mistaken for flu or food Your gas appliance may not be working properly if worried that fumes containing carbon monoxide be condemned and cannot be used until it is... -
Page 5: Help, Advice And Services
4. Help, advice and services The benefits of being a White Rose Energy These are some of the free services that Join our password scheme customer we will provide to our Priority Services For extra security, you can use our free password scheme. All you need to do is choose a password (make Register customers: To help you get the most from your account with sure it’s something no one else can guess) then call us on... -
Page 6: Further Help And Support
5. Further help and support 6. Contact us We hope in the first instance you’ll come to us if Getting in touch with us at White Rose Energy is easy. you need any help. Phone: StepChange 0800 022 3553 If you’re having difficulty paying your energy Free advice and help with overcoming debt bills, please let us know immediately –... -
Page 7: Introduction To Your Smart Meter In Home Display Unit (Ihd)
7. Introduction to your smart meter In Home Display unit (IHD) 8. Getting started with your In Home Display unit (IHD) What does my smart meter look like? Your In Home Display unit (IHD) Your smart meter Electricity LED Gas LED This is your smart meter and it records how much electricity and gas you are using. Alternatively you may have a new smart meter to monitor your electric use and your original gas meter. -
Page 8: Ihd Main Menu
9. IHD Main Menu 10. IHD Home Screen The IHD home screen shows your account status DUAL Your account status shows as the default home screen when your IHD ‘wakes up’ after it has been powered down. Check your balance and current gas and electricity usage TIME Your IHD’s home screen will be different depending on if you’re a single or dual fuel customer. -
Page 9: Seeing Your Account Status And Real Time Energy Use
11. Seeing your account status and real time energy use 12. How much energy are you using and how much does it cost? Account status screen Press the dual fuel button or electricity button on the main menu to see your account status. Electricity Dual Account Info... -
Page 10: Receiving Messages On Your Ihd
13. Receiving messages on your IHD 14. History Your home menu screen contains a messages button. Your home menu screen contains a history button. Press this button to see how much energy you’ve used in the past hour, day, week or month. We may send you messages about price changes or information you may need regarding your credit levels. -
Page 11: Tariffs
15. Tariffs 16. Settings Your home menu screen contains a tariffs button. The tariff screen will tell you what tariffs you are currently on Your home menu screen contains a settings button. Press this button to see information on your for either your electricity or gas. -
Page 12: Manage Your Energy With Target Setting
17. Manage your energy with target setting 18. Setting a cost target (£) To set targets tap the target option on the settings menu. Settings 14:25 26.11.14 Back Targets £ Step 1. Settings 14:25 26.11.14 Tap the top right option box Please set your daily targets Menu until it shows... -
Page 13: How Do I Know If I'm Hitting My Targets
19. How do I know if I’m hitting my targets? 20. Payment and topping up Your IHD has three LED lights on top of it. The colours will tell you if you are getting close to or going over a Minimum top up set target. Remember Your minimum top up per fuel is £5 so you’ll need to top up £5 on gas and £5 on electricity to get started. Green Light = you are fine ! You are below 60% of your set target . -
Page 14: Manual Top Ups
21. Manual top ups When you top up online, over the phone or at your local PayPoint outlet the top up should go Account 14:25 26.11.14 directly onto your smart meter. Back 23145 - 67893 - 11243 - 99678 If there has been a communication error then you will need to manually input your top up Vend Type in your Code using your IHD. -
Page 15: How To Manually Top Up If Your Ihd Is Missing Or Broken
22. How to manually top up if your IHD is missing or broken 23. Problems with your smart meter? If there is a problem with your IHD you will need to manually input your Vend Code into your smart meter. Smart meter installation Go to your gas or electricity meters and locate the keypad. - Page 17 WRE/SMG002...
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