Troubleshooting - Grace Digital Mondo Elite User Manual

Troubleshooting

Your Mondo Elite has been designed and built to be trouble-free but if you experience a
problem, here's some troubleshooting hints.
If you see this on the screen:
Initializing Network
Connecting to <wireless
network>
Error loading menu
Buffering
Updating
Not Connected to the Internet
Retrying
If this happens:
You do not receive the same
Sirius or XM channels you
receive on your Satellite Radio
The Scan for Network feature
fails before the Mondo Elite
connects to your network
The Scan for Network feature
does not find your wireless
network
36
Try this:
• The Mondo Elite is attempting to connect to your network. If this message
is displayed more than one minute, make sure your network is connected to
the Internet.
To verify that you have an Internet connection, refer to "Software Update" on
page 37 and follow the procedure. If you receive the message No Update
Available, or New version available, then the Radio is connected to the
Internet. If you get the message, Login failed, then you don't have an Internet
connection. Check with your network administrator for Internet connectivity
on your network.
• Turn the Mondo Elite Off and On again.
• The Mondo Elite is loading the channel information. If this message is displayed
for more than one minute, make sure your connection to the Internet has not
been interrupted. See Connecting (previous troubleshooting item) and verify
your Internet connection.
• Turn the Mondo Elite Off and On again.
• Try another channel / station.
• Your Mondo Elite is installing a software update. Do not turn the Mondo Elite off
or disconnect the power. Allow the software update to complete.
• The wireless network information you entered is incorrect. Verify and re-enter
the information.
• You have entered an incorrect password for a secure wireless network. Verify
and re-enter the information.
• If you have manually configured a network connection, you have entered one or
more incorrect settings. Verify and re-enter the information.
Try this:
• SiriusXM streaming does not have all of the same channels as the Sirius or XM
satellite service.
Check siriusxm.com/channellineup for the latest SiriusXM streaming
channel lineup.
• Your network has DHCP disabled. You'll have to manually configure your
network connection. Refer to "Manually Connecting to a Wireless Network"
on page 10.
• Your wireless network has a hidden name (SSID). If so, you will have to manually
configure your wireless network connection. Refer to "Manually Connecting to a
Wireless Network" on page 10.
• The wireless signal from your access point is too low. Try moving the Mondo Elite
closer to your access point and see if the Scan for Network feature finds your
wireless network.
Mondo Elite User Guide