Huawei H312-371 Quick Start Manual page 13

FAQs
1. Why am I unable to find the Wi-Fi network of the CPE?
If no device is connected to the Wi-Fi network of the CPE for two hours, the Wi-Fi will be automatically disabled. You can
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reactivate the Wi-Fi on the HUAWEI AI Life app or the web-based management page, or restart the CPE.
You may be too far away from the CPE. Move closer to the CPE and try connecting to the Wi-Fi again.
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2. Why is the Internet access rate low when I use the Wi-Fi of the outdoor CPE?
The Wi-Fi network of the CPE is only for configuring the CPE. To access the Internet, connect to the Wi-Fi network of the indoor
router.
3. How do I restore the CPE to its factory settings?
Connect the CPE to the power adapter and power on the power adapter. Wait until the indicator on the CPE lights up steadily. Press
and hold the Reset button on the power adapter with a needle-shaped tool for more than 5 seconds until the indicator on the CPE
flashes. After the CPE is restored to its factory settings, its configuration parameters are cleared. You will need to reconfigure the
CPE.
4. What should I do if the indicator doesn't turn on after the CPE is powered on?
When the ambient temperature is lower than -30°C, the CPE needs to preheat for a period of time before working. At the temperature
of -40°C, the preheating process takes about 10 minutes. If the ambient temperature of the CPE is low, wait for a while and then
check whether the CPE works properly.
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